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I hereby notify you of my decision to terminate the contract relating to the Webflow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Webflow: Easy Method
What is Webflow
Overview
Webflow is a subscription-based SaaS platform for visually designing, building, and hosting responsive websites without writing code.
It combines a visual design interface with hosting, CMS, and e-commerce features so users can design and launch sites from a single platform.
Who uses it
Designers, agencies, marketers and advanced users who want fine-grained design control often use Webflow.
Plans vary by site features, CMS capacity, e-commerce needs, and team collaboration tools.
How to cancel Webflow
If you purchased directly via Webflow
- Sign in to your Webflow account and go to the billing or plan settings for the site or workspace.
- Downgrade the site or workspace to the free Starter plan to stop recurring charges.
- Choose whether to cancel at the end of the current billing period or end immediately (immediate endings do not provide credit for unused time).
If you purchased via an app store
- If you subscribed through the Apple App Store, cancel via your Apple ID subscription settings; Webflow’s site cannot cancel App Store subscriptions.
- If you subscribed through Google Play, cancel via your Google Play account; Webflow cannot cancel Play Store subscriptions.
What happens when you cancel
Access and features
Your site remains accessible until the end of the paid billing period when you cancel at period end.
Features tied to the paid plan (CMS items, hosting, e-commerce features) may cease once the plan ends.
Data and content
Content and site files are not automatically deleted on cancellation, so you should export or transfer content before the plan ends.
Consider exporting site code or transferring site ownership if you need continued hosting elsewhere.
Will I get a refund?
Webflow refund policy (general)
- Webflow generally does not issue refunds for plan subscriptions, add-ons, seats, marketplace purchases, or taxes.
- Mid-subscription upgrades or downgrades may generate prorated charges or credits automatically; downgrading to the free Starter plan does not create refunds or credits for unused time.
Exceptions and regional rights
- Individuals (not businesses) in the EU, EEA, UK, or Turkey may have a 14-day right to cancel and receive a full refund for initial purchases, subject to certain exceptions (e.g., downloaded Marketplace media).
- That 14-day legal exception does not apply to Singapore by default; Webflow’s published refund policy does not provide a 14-day cooling-off for Singapore users.
Webflow plans and pricing
Pricing overview
The table below shows approximate Singapore-dollar conversions for common Webflow site and e-commerce plans.
Prices are estimated and based on recent referenced conversions; refer to Webflow for official USD pricing and exact billing.
| Plan | Price (SGD, estimated) | Period | Features |
|---|---|---|---|
| Basic (Site plan, annual billing) | S$19/month (estimated) | Monthly (billed annually) | Custom domain, 150 pages, Webflow AI, Hosting, Unlimited form submits, 10 GB bandwidth |
| Basic (Site plan, monthly billing) | S$24/month (estimated) | Monthly | Same as Basic annual, but billed monthly |
| CMS (Site plan, annual billing) | S$31/month (estimated) | Monthly (billed annually) | Custom domain, 150 pages, 20 CMS Collections, 2 000 CMS items, Webflow AI, Hosting, Unlimited form submits, 50 GB bandwidth |
| CMS (Site plan, monthly billing) | S$39/month (estimated) | Monthly | Same as CMS annual, but billed monthly |
| Business (Site plan, annual billing) | S$53/month (estimated) | Monthly (billed annually) | Custom domain, 300 pages, 40 CMS Collections, Webflow AI, Hosting, Unlimited form submits, more bandwidth and editors |
| Business (Site plan, monthly billing) | S$67/month (estimated) | Monthly | Same as Business annual, but billed monthly |
| Standard (E‑commerce, annual billing) | S$57/month (estimated) | Monthly (billed annually) | E‑commerce features, 500 ecommerce items, 2% transaction fee, includes CMS plan features |
| Standard (E‑commerce, monthly billing) | S$73/month (estimated) | Monthly | Same as Standard annual, but billed monthly |
Your consumer rights in Singapore
Cooling-off norms
Singapore’s Direct Selling Association (DSA) standard voluntary cooling-off period is 7 days (excluding weekends and public holidays).
This allows a consumer to cancel in writing and receive a full refund subject to reasonable charges, but it is voluntary and vendor-specific.
How this applies to Webflow
- Webflow does not advertise a 14-day cooling-off for Singapore users; its refund policy does not automatically grant that right outside the EU/EEA/UK/Turkey exception.
- Many Singapore SaaS providers follow similar terms: automatic renewals, cancellation effective from next billing cycle, and limited pro‑rata refunds.
Customer experiences
Positive feedback
Many users praise Webflow for powerful design capabilities and fine-grained control without coding.
Reviews note strong reliability, design flexibility, and useful features for advanced designers (high ratings on Capterra in Singapore are reported).
Negative feedback
Common criticisms include perceived high pricing, a steep learning curve, and occasional dissatisfaction with customer support responsiveness.
Some users feel essential features are not included without additional costs and report confusing aspects of billing or interface complexity.
Documentation checklist
Before you cancel
- Account email and login details for the Webflow account.
- Billing method, recent invoice numbers, and payment receipts for reference.
- Site name(s) and workspace identifiers to ensure you cancel the correct plan.
Data and transfer actions
- Export site code, CMS data, and form submissions if you need a local copy.
- Prepare domain transfer/unlink steps if you host a custom domain elsewhere.
- If needed, request or arrange site ownership transfer before canceling hosting to avoid service interruption for a new owner.
Common mistakes
Assuming app‑store subscriptions can be cancelled on the vendor site
Users often try to cancel App Store or Play Store subscriptions via Webflow’s website; those must be cancelled through the corresponding store account.
Double-check which payment method was used when you first subscribed to avoid this confusion.
Expecting automatic refunds or immediate data deletion
Many expect pro‑rata refunds when downgrading; Webflow typically does not refund unused time when downgrading to the free plan.
Also, data are not always deleted automatically - neglecting to export or transfer content before the plan ends can cause avoidable disruption.
Comparative recap
Quick comparison
| Topic | Webflow | Practical note for Singapore users |
|---|---|---|
| How to cancel | Downgrade to Starter (direct purchases) or cancel via App/Play Store (store purchases) | Check the original payment source before acting |
| Refunds | Generally no refunds; limited 14‑day right for certain EU/EEA/UK/Turkey consumers | No automatic 14‑day refund right for Singapore consumers |
| Service continuity | Service remains until period end unless ended immediately (no credit) | Export content ahead of plan expiry to avoid loss |
After cancelling
Actions to take immediately
- Export site code, CMS items, and form data if you will need them offline or elsewhere.
- Confirm domain settings and transfer or point DNS if hosting will move.
Helpful links
Address
Corporate address
Webflow, Inc., 398 11th Street, San Francisco, California 94103, United States
Use this address for formal notices if required; jurisdictional rules may vary by location and contract.
Support and legal
For billing or account questions, sign in to your Webflow account and check billing settings or support options.
For jurisdictional or legal questions, refer to Webflow’s published terms and applicable local consumer protection guidance.