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I hereby notify you of my decision to terminate the contract relating to the Winston Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Winston Ai: Step-by-Step Guide
What is Winston Ai
Overview
Winston Ai is a subscription-based SaaS platform that uses machine learning to automate customer support tasks, including ticket triage, response suggestions, and insights generation.
It is sold as tiered monthly or annually billed plans, with features such as AI detection, plagiarism and OCR tools in some packages.
Primary uses
Teams use Winston Ai to speed up response times, standardise triage, and generate analytics for support operations.
Winston Ai also provides AI-detection and content-review tools that are often used in education and publishing workflows.
How to cancel Winston Ai
Before you cancel
Confirm which account (email) and subscription plan you are cancelling and whether the subscription is billed monthly or annually.
Check your billing cycle and renewal date so you know when access will end and whether a refund is expected.
Step-by-step cancellation
- Log into your Winston Ai account using the email address tied to the subscription.
- Go to the account or billing section and look for “Subscription” or “Manage Plan.”
- Follow the on-screen option to cancel or turn off auto-renewal; confirm the cancellation when prompted.
- If you cannot cancel in-app, contact Winston Ai support via the address listed in their Terms & Conditions or follow the cancellation guidance on the official help page: How do I cancel my subscription?
- Save confirmation emails or screenshots that show the cancellation and the effective date.
What happens when you cancel
Account access
After cancelling, you generally retain access until the end of the paid billing period (monthly or annual) unless otherwise stated in your cancellation confirmation.
Access to premium features typically ends once the paid term expires; free or limited features may remain available.
Data and renewal
Winston Ai’s Terms & Conditions govern data retention and account deletion; keep copies of any important reports before your access ends.
If you cancel auto-renewal, your subscription will not renew at the next billing date; you must re-subscribe to regain paid features.
Will I get a refund?
Standard refund policy
Refund eligibility is set by Winston Ai’s Terms & Conditions; refunds are not guaranteed and depend on billing type and timing.
Annual billing often has stricter refund rules compared with monthly plans - review your purchase confirmation for specifics.
Exceptions and how to request
- If you believe you qualify for a refund (billing error, duplicate charge, or exceptional circumstances), contact support with your order details and dates.
- Retain screenshots, receipts, and the cancellation confirmation to support your refund request.
- Refer to the official Terms & Conditions for dispute procedures and contact points: Winston Ai Terms & Conditions
Winston Ai plans and pricing
Pricing summary
The table below shows approximate Singapore Dollar (SGD) conversions based on USD pricing listed by Winston Ai.
Winston Ai lists prices in USD only; the SGD amounts are approximate and exclude any local taxes.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Essential (monthly, billed annually) | S$16.20 (approx) | annual | 80,000 word credits per month; basic AI detection, plagiarism, OCR, reports |
| Advanced (monthly, billed annually) | S$25.65 (approx) | annual | 200,000 word credits per month; advanced plagiarism, multi-language detection, paraphrase detection, HUMN‑1 certification, up to 5 team members |
| Elite (monthly, billed annually) | S$43.20 (approx) | annual | 500,000 word credits per month; all Advanced features plus unlimited team members, priority support |
| Growth (monthly) | S$18.90 (approx) | monthly | Up to 80,000 word scans; advanced AI detection, reports, OCR, email/chat support |
Your consumer rights in Singapore
Key protections
Under Singapore law, consumers are protected against unfair contract terms and must be given clear information about recurring payments and renewal terms.
Seek documentation of cancellation and billing communications as evidence in any dispute.
How to escalate
- If you cannot resolve billing or refund issues with Winston Ai, consider contacting the Consumer Association of Singapore (CASE) for guidance.
- For contract disputes, retain all correspondence, receipts, and the Terms & Conditions reference that governed your purchase.
Customer experiences
Common positive feedback
Many users report improved response times and useful automation for ticket triage and reply suggestions.
Higher tiers are often praised for additional word credits and priority support.
Common complaints
Some customers cite difficulties with billing questions, refund expectations, or account cancellation workflows.
Reviews suggest verifying the billing cadence (monthly vs annual) before purchasing to avoid surprises.
Documentation checklist
Before contacting support
- Account email and username
- Subscription plan name and billing cadence
- Order or invoice numbers and payment receipts
When filing a dispute
- Cancellation confirmation or screenshot
- Dates of charges and renewal attempts
- Copies of correspondence with Winston Ai support
Common mistakes
Not checking billing cadence
Users sometimes assume monthly billing when they bought an annually billed monthly-priced plan, causing unexpected charges.
Always confirm whether “monthly” is billed monthly or shown as a monthly equivalent for annual billing.
Failing to save confirmation
Cancel without saving the confirmation email or screenshot and you may lack evidence if a renewal charge appears.
Also check the account billing page after cancelling to ensure auto-renewal is turned off.
Comparative recap
Quick comparison
The table below summarises cancellation ease, refund likelihood and target users for each plan band.
| Plan | Price (approx) | Period | Ease of cancellation | Refund likelihood | Best for |
|---|---|---|---|---|---|
| Essential | S$16.20 | annual | Standard (account billing page) | Low to moderate (depends on timing) | Individuals/small teams needing basic scans |
| Advanced | S$25.65 | annual | Standard (account billing page) | Low to moderate (case-by-case) | Small teams needing more credits and detection features |
| Elite | S$43.20 | annual | Standard (account billing page; priority support available) | Low to moderate (priority support can help) | Larger teams, heavy usage, priority support |
| Growth | S$18.90 | monthly | Relatively easy (monthly plan) | Moderate (monthly plans are simpler for pro-rata) | Teams wanting flexible monthly commitments |
After cancelling
What to check next
Confirm the cancellation email and the end-of-access date, and download any reports or data you need before access ends.
Monitor your card or payment provider for unexpected renewals and keep cancellation evidence at hand.
Helpful official links
Address
Where to send cancellation notices
Use the contact and notice address provided in Winston Ai’s Terms & Conditions for formal cancellation or dispute communications.
Refer to the official terms page for the current contact details: Winston Ai Terms & Conditions
Suggested actions
- Send any formal notice by the method specified in the Terms & Conditions (email or postal address).
- Keep proof of delivery and a timestamped copy of the notice for your records.