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Cancel WISER
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Wiser service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wiser: Easy Method
What is Wiser
Overview
Wiser is a digital service offering book summaries and related content through mobile apps and web subscriptions, plus separate SaaS products and services listed under the Wiser name.
The instructions below focus on cancelling subscriptions to the Wiser book‑summaries app and web subscriptions as described in the official help pages and terms.
Core features
Wiser provides access to summaries, audio playback, downloads and add‑ons (e.g., infographics, eBooks) under subscription plans.
Purchases may occur through Apple App Store, Google Play, or directly on Wiser’s website; cancellation steps differ by platform.
How to cancel Wiser
Cancel via App Store (iOS)
- Open your iPhone or iPad Settings.
- Tap your Apple ID, then Subscriptions.
- Find Wiser and tap "Cancel Subscription".
- See the official guide: Wiser help - cancel subscription.
Cancel via Google Play (Android)
- Open the Google Play Store app.
- Go to Subscriptions and select Wiser.
- Choose "Cancel" and follow the prompts.
- See the official guide: Wiser help - cancel subscription.
Cancel via Wiser website (web)
- Log into your account at the Wiser website.
- Click "Cancel your subscription" and follow the on‑screen prompts.
- If you cancel on the web, access typically remains until the end of the current billing period.
- See the official guide: Wiser help - cancel subscription.
Timing and important notes
- Cancel at least 24 hours before the next billing cycle or trial expiry to avoid being charged.
- Deleting the app does not cancel the subscription; cancel via the App Store, Google Play, or Wiser website.
- Official timing guidance: Wiser help - auto renew.
What happens when you cancel
Access after cancellation
When you cancel, you usually keep access to Wiser until the end of the current paid billing period or trial.
No further renewals should occur after the period ends if cancellation completed correctly.
Account and data
Your profile, saved items and downloads may remain available per Wiser’s retention policies described in their terms.
If you want content removed, contact support or follow account deletion steps in the app or website.
Billing follow‑up
- Check your App Store or Google Play subscriptions page to confirm cancellation status.
- If an unexpected charge appears, gather receipts and contact the platform (Apple/Google) or your payment provider.
Will I get a refund?
Wiser refund policy
Wiser’s terms state digital content and subscriptions are generally non‑refundable once delivered unless required by law or explicitly stated otherwise.
Wiser may issue refunds at its sole discretion for persistent technical defects attributable to their platform, with supporting evidence.
Platform purchases and exceptions
- If you purchased via Apple or Google, refunds are governed by their respective platform policies; contact Apple or Google for platform refunds.
- EU consumers may have a 14‑day right of withdrawal only if the right has not been waived by immediate delivery with express consent and acknowledgement.
- For discretionary refunds related to defects, provide documentation (screenshots, error logs) when contacting Wiser.
Wiser plans and pricing
Plans (summary)
The table below lists pricing items provided for Wiser offerings. Prices are shown as provided in the verified data.
Notes on pricing
Listed prices include USD‑based subscription plans for apps and one Singapore listing for WiserWill; local SGD charges or regional variations may differ.
| Plan | Price | Period | Features |
|---|---|---|---|
| Wiser (Shopify App) - 51 - 100 orders/month | US$9.00/month | Monthly | AI-based recommendations, bundles, analytics, related products |
| Wiser (Shopify App) - 101 - 300 orders/month | US$19.00/month | Monthly | Same as above |
| Wiser (Shopify App) - 301 - 1500 orders/month | US$49.00/month | Monthly | Same as above |
| Wiser (Book Summaries App) - Monthly | US$12.99/month | Monthly | Unlimited access to summaries |
| Wiser (Book Summaries App) - 3 Months | US$29.99/three months | Three Months | Unlimited access to summaries |
| Wiser (Book Summaries App) - Year (basic) | US$49.99/year | Yearly | Full access to all titles |
| Wiser (Book Summaries App) - Year (premium) | US$89.99/year | Yearly | Unlimited access to entire collection |
| Wiser (Book Summaries App) - Infographics add‑on | US$19.99 (one‑time) | One-time | Unlimited infographic access |
| WiserWill (Will‑Making Service) | S$25.00 | One-time fee (1 year editing) | Simple or Complex Will, unlimited edits for 1 year |
Your consumer rights in Singapore
General guidance
Singapore law does not automatically entitle consumers to a refund for delivered digital content unless a local mandatory law or contract term provides otherwise.
Check the platform used to purchase (Apple/Google/direct) and Wiser’s terms for specific conditions that may apply to your case.
If you have a dispute
- Gather detailed evidence: receipts, screenshots, dates and correspondence.
- Contact Wiser support first and request a clear response and case reference.
- If payment was via credit card, your card issuer may be able to advise or dispute charges in line with banking procedures.
Customer experiences
Positive feedback
- Users report a clean, simple interface and well‑structured summaries that help learning and focus.
- Many reviewers praise audio quality, playback controls, offline downloads and clear infographics.
Negative feedback
- Common complaints include unexpected charges, perceived double billing, and add‑ons billed separately.
- Several users report poor or slow customer support and difficulty obtaining refunds for platform purchases.
- TrustPilot shows a significant number of negative reviews; see Wiser’s profile: Wiser on TrustPilot.
Documentation checklist
Essential items to collect
- Order confirmation or receipt showing date, amount and payment method.
- Subscription ID, account email, and platform used (Apple/Google/Wiser web).
- Screenshots of the subscription page, billing entries and any error messages.
When requesting support or refunds
- Record dates and times of your communications with support.
- Attach logs, audio error samples or other evidence for technical issues.
- Keep copies of cancellation confirmations and the subscription status screen.
Common mistakes
Deleting the app instead of cancelling
Removing the Wiser app from your device does not stop recurring billing. You must cancel via the App Store, Google Play, or the Wiser website.
Always check your subscription list or confirmation email to ensure cancellation completed.
Missing the cancellation window
Waiting until the day of renewal can cause an automatic charge. Wiser advises cancelling at least 24 hours before the next billing cycle.
Also confirm which account (Apple ID, Google account, or Wiser account) was used to subscribe to avoid cancelling the wrong subscription.
Comparative recap
Quick comparison
The table below summarizes cancel methods, refund likelihood and ease of use for each purchase route.
How to choose
Use the platform where you originally purchased to cancel and to request refunds, since platform rules govern refunds for App Store/Google Play buys.
| Method | Refund likelihood | Timing requirement | Ease of use |
|---|---|---|---|
| App Store (iOS) | Refunds via Apple; Wiser cannot directly refund platform purchases | Cancel ≥24 hours before renewal | Moderate - use Apple ID > Subscriptions |
| Google Play (Android) | Refunds via Google Play policies; contact Google for disputes | Cancel ≥24 hours before renewal | Moderate - use Play Store > Subscriptions |
| Web (wiserapp.co) | Refunds follow Wiser terms; discretionary for defects | Cancel ≥24 hours before renewal; access often remains until period end | Easy - log in and select "Cancel your subscription" |
After cancelling
Confirm cancellation
- Verify subscription status in the App Store, Google Play, or your Wiser account page.
- Keep screenshots or confirmation emails for your records.
If you need support or want more information
- Wiser cancellation help: How can I cancel my subscription?
- Wiser auto‑renew and billing details: Will my subscription auto‑renew?
- Wiser terms and refund policy: Wiser Terms
Address
Company location notes
Wiser’s SaaS and book‑summary services do not list a Singapore office in the verified company materials used here.
For official contact and legal terms, use the links to Wiser’s help pages and terms provided above.
Support contact
- Start with the official help article for cancellations: Cancel your subscription
- Review Wiser’s terms for refund and contact information: Wiser Terms