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Cancel WIX
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I hereby notify you of my decision to terminate the contract relating to the Wix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wix: Easy Method
What is Wix
Overview
Wix is a web-based platform that lets users build and host websites, manage apps, and buy add‑ons through subscription plans and in‑app purchases.
It is a subscription SaaS service: plans, apps and advertising credits are usually billed periodically or as one‑time purchases.
How Wix billing works
Billing can occur directly through Wix (web) or through third‑party stores (Apple App Store, Google Play) depending on how you purchased an item.
Where you bought the plan or app determines the cancellation and refund process and which provider controls the payment flow.
How to cancel Wix
Cancel a Wix app or subscription purchased on Wix (web)
- Sign in to your Wix account and open the site dashboard for the site tied to the subscription.
- Go to Premium Subscriptions → More Actions next to the relevant app or plan → Cancel App.
- Select "Cancel auto renew" and then Submit to stop future billing.
- Note: only certain roles (for example, site owners) can complete this action per Wix Help Center guidance.
Cancel purchases made through Apple or Google
- If you bought via the Apple App Store, cancel and manage the subscription through your Apple device's subscription settings; Wix cannot cancel for you.
- If you bought via Google Play, use Google Play’s subscription management; Wix cannot cancel Google Play purchases directly.
- For platform purchases, refunds and disputes are handled under Apple’s or Google’s processes, not Wix’s.
What happens when you cancel
Access after cancellation
Cancelling auto‑renewal typically stops future billing but you usually retain the paid features until the end of the current paid billing period.
After the paid period ends, premium features tied to that subscription will no longer be available unless you renew or repurchase a plan.
Data and site status
Your Wix account and site content normally remain accessible after cancellation, but premium features (domains, some apps) may be disabled or limited.
If you delete the site or account, recovery and data retention follow Wix’s policies; keep copies of important content before deleting anything.
Will I get a refund?
Premium and Studio plans purchased on Wix (web)
- Wix offers a 14‑day money‑back guarantee for initial purchases of Premium or Studio site plans bought directly on Wix web.
- The guarantee applies to the initial purchase only; upgrades and renewals are excluded.
- Refunds are returned to the original payment method; allow up to 45 business days for processing.
Other purchases and exceptions
- App Market purchases billed through Wix are generally final sale; Wix may grant refunds at its sole discretion if the app does not work properly.
- Google Ads purchased with Wix: refunds may be possible within 14 days of the initial purchase if the campaign is paused and credits remain unused; auto‑renewals are typically ineligible.
- For the official Wix help on refunds see: Requesting a refund for a Premium plan.
Wix plans and pricing
Where to check current prices
Wix maintains multiple plan tiers and add‑ons; pricing, promotions and available features change frequently.
Always check the official Wix website directly for up‑to‑date plan descriptions and pricing before purchasing or cancelling.
Do not rely on third‑party quotes
Do not assume prices or renewals from secondary sources - confirm totals and renewal terms in your Wix account billing area before taking action.
If in doubt, view the billing details in your Wix dashboard or ask Wix Support for clarification on a specific charge.
Your consumer rights in Singapore
Lemon Law and digital services
Singapore’s Lemon Law covers defective physical goods only; it does not apply to digital services or online subscriptions such as Wix plans or apps.
For more on Lemon Law scope see local consumer guidance: AsiaOne: Understand Lemon Law.
Refunds, change of mind, and escalation
- Sellers are not legally required in Singapore to give refunds for a change of mind unless they promised one in their terms.
- If Wix fails to honour its own published refund policy, you can escalate the matter to CASE (Consumers Association of Singapore) for mediation.
- For cross‑border or overseas digital services, remedies may be limited, but CASE can still accept complaints from local consumers.
Customer experiences
Positive feedback
Some users praise Wix for ease of use, modern templates and helpful 24/7 customer support for common tasks and migrations.
Positive reports often highlight fast setup and an intuitive editor for non‑technical users.
Negative feedback and common complaints
Other users report issues with unexpected auto‑renewals, difficulty obtaining refunds and steep price increases after signup.
There are public complaints on forums about billing disputes and challenges cancelling platform‑linked purchases; see example discussions on Reddit.
Documentation checklist
Information to gather before contacting support
- Account email and Wix site name/ID associated with the subscription.
- Order or transaction number, purchase date and payment method used.
- Screenshots of billing charges, renewal notices, and any cancellation attempts or confirmation screens.
- Receipts from Apple App Store or Google Play if purchase was made via those platforms.
Useful links to include with your case
- Link to the Wix cancellation help page for app subscriptions: Canceling an App subscription.
- If your issue is about Google Ads refunds, reference: Google Ads with Wix refund policy.
- Include App Market Terms if disputing an app purchase billed by Wix: Wix App Market Terms.
Common mistakes
Assuming cancellation is global
Many customers expect that cancelling in their Wix account will stop charges from Apple or Google; platform purchases must be managed in the store that billed them.
Always check where the charge originated before attempting to cancel or request a refund.
Missing the refund window or proof
A common error is waiting past Wix’s published refund window (for example, the 14‑day guarantee for new direct plan purchases) and then expecting a refund.
Keep receipts, timestamps and screenshots of cancellation confirmation to support any refund request or complaint.
Comparative recap
At‑a‑glance comparison
| Channel | Cancellation method | Refunds (typical) | Details |
|---|---|---|---|
| Web (direct via Wix) | Cancel in Wix dashboard: Premium Subscriptions → More Actions → Cancel App → "Cancel auto renew" → Submit. | 14‑day money‑back guarantee for initial Premium/Studio purchases; refunds to original payment method (allow up to 45 business days). | N/A |
| App Store (iOS) | Manage and cancel entirely via Apple device subscriptions (Apple controls flow). | Refunds handled by Apple under its in‑app purchase policies; Wix cannot process Apple refunds. | N/A |
| Google Play | Cancel via Google Play subscription settings; Wix cannot cancel for you. | Refunds and disputes handled by Google Play policies; Wix cannot directly refund Google Play charges. | N/A |
| Wix App Market (billed through Wix) | Cancel subscription in Wix (if billed through Wix) via Premium Subscriptions or App settings. | Generally final sale; refunds possible at Wix’s discretion if the app fails to perform as described. | N/A |
| Google Ads with Wix | Manage campaign and credits in Wix dashboard; check campaign status to request refund per policy. | Possible refund within 14 days of initial purchase if campaign paused and credits unused; auto‑renewals excluded. | N/A |
After cancelling
Confirm and save proof
- After cancelling, save any cancellation confirmation, email receipts or screenshots showing auto‑renewal has been disabled.
- If you expect a refund, keep proof of the original purchase and any communication with Wix or the app developer.
Where to find help and escalate
- Wix help on cancelling app subscriptions: Canceling an App subscription.
- Wix refund guidance for Premium plans: Requesting a refund for a Premium plan.
- Wix Google Ads refund policy: Google Ads with Wix refund policy.
- If Wix denies a refund contrary to its stated policy, consider filing a complaint with CASE or seeking mediation in Singapore.
- Read community reports and common dispute examples (for context): Reddit discussion on billing issues.
Address
Wix Singapore registered office
Wix.com Singapore Pte. Ltd.
1 Harbourfront Avenue, #14‑07, Keppel Bay Tower, Singapore 098632
Notes
This address is provided for reference. Cancellation and billing actions are performed online through your Wix account or the app store that processed your payment.
If you need formal correspondence, check Wix’s official contact channels in your account or in the Wix Help Center before sending documents.