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I hereby notify you of my decision to terminate the contract relating to the Wolfram service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wolfram: Easy Method
What is Wolfram
Overview
Wolfram provides computational engines and software for advanced mathematics, data analysis, and visualization. It includes Wolfram|Alpha, Wolfram Cloud services, and desktop products such as Mathematica.
Common uses
Users rely on Wolfram for symbolic computation, step-by-step solutions, and rich plotting capabilities across education, research, and engineering. Access may be subscription-based via web accounts or in-app purchases.
How to cancel Wolfram
Cancel via Web (Wolfram ID)
- Sign in to your Wolfram ID account at the Wolfram account portal (use your Wolfram credentials).
- Go to "Products & Services" in your account dashboard.
- Select the subscription and choose "Stop billing" to end auto-renewal.
Cancel via mobile platforms
- iOS (App Store): Open your Apple ID / iTunes subscription settings and turn off auto-renew at least 24 hours before the period ends to avoid renewal.
- Google Play: Open your Google Play account > Subscriptions and cancel the Wolfram subscription following Google Play's standard steps.
What happens when you cancel
Access after cancellation
When you stop billing from your Wolfram account, the subscription remains active until the current billing cycle ends.
After the billing period ends, the account will downgrade to Cloud Basic (free) and paid features will no longer be available.
Billing and recurring charges
For web subscriptions, Wolfram stops billing at the period end you selected; you keep access until that date.
For App Store or Google Play purchases, billing and renewals are controlled by Apple or Google respectively and must be cancelled through those platforms.
Will I get a refund?
Wolfram refund policy (general)
Wolfram does not offer refunds as a standard policy; refunds are discretionary and handled case-by-case.
If you believe you have exceptional circumstances, you may submit a unique claim for Wolfram support to review.
Platform-specific refunds
- App Store purchases: refunds are governed by Apple's policies and must be requested from Apple via your purchase history.
- Google Play purchases: refunds are governed by Google's policies and must be requested via Google Play.
- Fees, charges, and unused credits are generally nonrefundable under normal circumstances.
Wolfram plans and pricing
In-app pricing (Singapore App Store)
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Pro for Students (Monthly, in-app) | S$14.98 | monthly | Unlocks Wolfram|Alpha Pro features via in-app purchase |
| Pro Monthly (Monthly, in-app) | S$14.98 | monthly | Standard Pro subscription via in-app purchase |
| Pro for Students (Yearly, in-app) | S$88.98 | annual | Unlocks Wolfram|Alpha Pro features via in-app purchase |
| Pro Yearly (Annual, in-app) | S$88.98 | annual | Standard Pro subscription via in-app purchase |
| Pro for Educators Monthly (in-app) | S$14.98 | monthly | Pro features, targeted at educators |
| Pro for Educators Yearly (in-app) | S$88.98 | annual | Pro features, targeted at educators |
Notes on pricing
App Store prices are listed in SGD and include local taxes and in-region pricing adjustments.
Web-based pricing is generally listed in USD and may not be localized to SGD.
Your consumer rights in Singapore
Cooling-off and statutory refunds
There is no evidence that Wolfram provides a 14-day cooling-off or statutory refund for digital subscriptions in Singapore.
Digital subscription refund rights may be limited and depend on platform rules or the vendor's discretionary policy.
Other protections and recommendations
- If purchased via Apple or Google, you may be eligible for refunds under their respective policies.
- For unauthorized or fraudulent charges, contact your bank or card issuer; Singapore frameworks (e.g., under MAS or payment regulations) may provide recourse.
- Keep receipts, transaction records, and correspondence to support any dispute with Wolfram, Apple, Google, or your payment provider.
Customer experiences
Positive feedback
Many users praise Wolfram for strong symbolic computation, detailed step-by-step solutions, and powerful plotting and visualization capabilities.
Reviews highlight Mathematica's usefulness in learning and research, with several five-star testimonials citing its depth.
Negative feedback
Common complaints include a steep learning curve, perceived high cost, and reports of limited customer support responsiveness.
Some users report issues cancelling or billing problems via third-party platforms; a few users have reported receiving refunds after contacting support.
Documentation checklist
Essential documents to keep
- Wolfram ID email and username used for the subscription.
- Order confirmation or receipt from Wolfram or from App Store / Google Play.
- Transaction ID, payment method details, and billing dates.
Supporting evidence for disputes
- Screenshots of subscription pages, billing history, and cancellation confirmations.
- Email correspondence with Wolfram, Apple, Google, or your bank regarding the charge.
Common mistakes
Assuming cancellation is immediate
Many users expect service to end immediately after cancelling; web subscriptions remain active until period end.
Cancel early if you want to avoid access through the next billing date.
Wrong platform cancellation
Purchases made through the App Store or Google Play must be cancelled through Apple or Google, not the Wolfram account page.
Turning off auto-renew in the wrong account or forgetting the 24-hour prior requirement on iOS can lead to unintended renewals.
Comparative recap
Quick comparison by platform
| Item | Web (Wolfram ID) | App Store (iOS) | Google Play |
|---|---|---|---|
| How to cancel | Stop billing in Products & Services | Cancel via Apple ID / Subscriptions | Cancel via Google Play Subscriptions |
| Who handles billing | Wolfram | Apple (App Store) | Google (Play Store) |
| Refunds | Discretionary by Wolfram | Subject to Apple refund policy | Subject to Google refund policy |
| Access after cancel | Active until period end, then downgrade | Access follows Apple subscription end | Access follows Google subscription end |
Key takeaway
Cancel via the platform where you purchased the subscription to avoid unexpected charges and to follow the correct refund route.
Document your cancellation steps and confirmations for any follow-up disputes.
After cancelling
Follow-up actions
- Save confirmation screenshots or emails that show "Stop billing" or subscription cancellation.
- Monitor your bank or card statement for any unexpected charges after the billing period ends.
Helpful links
- Postclic: Cancel Wolfram (guide)
- Wolfram|Alpha on Singapore App Store
- Trustpilot reviews for Wolfram
Address
Where to cancel
There is no physical mailing address required to cancel; cancellations are handled digitally via your Wolfram account dashboard or the app store used for purchase.
Contact options
If you need assistance, use the support or help channels associated with your purchase platform (Wolfram account support, Apple Support, or Google Play Help).