Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel XERO
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Xero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Xero: Easy Method
What is Xero
Overview
Xero is a cloud-based accounting software for small and medium businesses in Singapore. It provides invoicing, bank reconciliation, reporting, and integrations to manage day-to-day finances.
Key capabilities
Xero includes features such as invoice and bill management, bank feeds, real-time reports and add-on integrations. Pricing tiers offer different feature sets depending on business needs.
How to cancel Xero
Primary cancellation route
Cancel Xero via the web portal: sign in to My Xero and go to Subscriptions & Billing to submit a cancellation. A one-month notice period applies.
Other cancellation scenarios
- If you purchased through a local reseller or partner, contact that reseller directly to cancel - Xero will not process reseller-managed subscriptions for you.
- Do not rely on cancelling via the App Store or Google Play; those actions will not stop Xero billing from Xero’s web portal.
What happens when you cancel
Notice period and billing
When you cancel in My Xero you must give a one-month notice. You remain active and are liable for charges during that notice period.
Access and data
After the notice period ends your Xero access will stop according to Xero’s account procedures. Export or back up any data you need before the end of access to avoid loss of working copies.
Will I get a refund?
Standard refund policy
Xero generally does not provide refunds on cancellation under its standard terms. There is no automatic 14-day cooling-off refund right in Xero’s Singapore terms.
Exceptions and how to request
- Limited refunds may be granted for billing errors or for significant system downtime (for example, downtime that exceeds four continuous hours).
- Such exceptions typically require a written request submitted promptly (Postclic notes requests are often required within 21 days of the incident).
Xero plans and pricing
Current monthly plans
Prices below are shown in SGD and include GST. They reflect published pricing in the verified data set.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | S$39.00 | Monthly | Includes basic accounting, invoices (limited to 20/month), bills (5/month), bank reconciliation, Hubdoc, real-time reports |
| Standard | S$70.00 | Monthly | Unlimited invoices/bills, auto-reconcile (beta), 30-day cash-flow forecasting, graphs, bulk reconcile, tailored scorecards, performance dashboards, KPI analysis |
| Premium | S$95.00 | Monthly | All Standard features, plus 180-day cash-flow forecasting, multi-currency support, enhanced performance dashboards and analytics |
Note: These prices take effect from 1 November 2025 and are accurate for the Oct - Feb 2026 period. Promotional discounts for new customers may apply until 31 March 2026.
Your consumer rights in Singapore
Contract and cooling-off
Xero’s Singapore terms do not include a statutory 14-day cooling-off refund. Users should plan cancellations ahead and manage billing cycles carefully.
Practical rights and actions
- Cancel via My Xero and observe the one-month notice to avoid unintended charges.
- If you believe there is a billing error or significant downtime, file a written request promptly to seek any possible remedial action.
Customer experiences
Positive feedback
Many reviewers praise Xero for ease of use, intuitive interface, strong reconciliation and reporting features, and helpful customer service in routine cases.
Negative feedback
- Some users report difficulties after updates, removed features (e.g., payroll changes), or unexpected price changes.
- Forum reports include issues with cancellations that continued billing, locked accounts during disputes, and slower support for complex cases.
Documentation checklist
Before you cancel
- Account owner login credentials (to access My Xero > Subscriptions & Billing).
- Proof of purchase or reseller contact info if subscription was bought through a partner.
If you need a refund or dispute billing
- Dates and screenshots showing downtime or billing errors.
- Written request or formal complaint details and any supporting invoices or bank statements.
Common mistakes
Cancelling in the wrong place
Many users try to cancel through the App Store or Google Play; those actions will not stop billing from Xero’s web portal and can lead to unexpected charges.
Missing the notice period
Failing to allow for the one-month notice or not cancelling the correct subscription (for reseller-managed accounts) can result in additional monthly charges.
Comparative recap
Quick comparison
The table below summarises cancellation methods, billing effects and recommended actions to avoid problems.
Comparison table
| Method | Effect on Billing | Notes |
|---|---|---|
| Cancel via My Xero (Subscriptions & Billing) | Stops subscription after one-month notice; billing continues during notice | Official method; recommended for direct purchases |
| Cancel via App Store / Google Play | Does NOT stop Xero billing from Xero’s web portal | Do not rely on this to stop Xero charges |
| Cancel via Reseller / Partner | Reseller-managed subscriptions must be cancelled by the reseller | Contact your reseller directly if they handled the purchase |
After cancelling
What to do immediately
- Export your accounting data (reports, invoices, contacts) before access ends.
- Confirm cancellation in My Xero and keep a screenshot or confirmation email.
Where to get official help
For official terms and notice details see Xero’s offer details page: Xero - Offer details (SG).
For common questions about subscriptions and billing see Xero’s FAQ: Xero - Common questions (SG).
Address
Registered office
XERO (SINGAPORE) PTE. LTD. - 1 Raffles Place, #36-01, One Raffles Place, Singapore 048616.
Notes on contacting
If you bought via a local reseller, contact that reseller for account or billing changes instead of contacting Xero directly. Keep written records of any cancellation communication.