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Cancel XMIND
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I hereby notify you of my decision to terminate the contract relating to the Xmind service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Xmind: Easy Method
What is Xmind
Overview
Xmind is a mind mapping and brainstorming application designed to help individuals and teams visualize ideas, plan projects, and improve productivity.
It offers templates, collaboration tools, Pitch (slide) features and AI-assisted tools across desktop and mobile platforms.
Core use cases
Common uses include note-taking, project planning, Gantt charts, presentations and structured brainstorming sessions.
Xmind provides both a Free tier and paid Personal plans with additional maps, export options and collaboration features.
How to cancel Xmind
Cancel via email (recommended)
- Locate your order receipt or account email containing the subscription details.
- Email support@xmind.app with subject "Cancel subscription" and include your account email, order ID and last 4 digits of the payment method if available.
- Wait for a confirmation reply from Xmind support; keep that message as proof of cancellation.
Cancel via app store or payment provider
- If you subscribed through Apple App Store or Google Play, cancel the subscription through your Apple/Google account settings.
- For subscriptions billed by a payment processor (credit card/PayPal), check the receipt for the billing agent and cancel via that provider if required.
- If unsure, contact Xmind support and state where you purchased the subscription so they can advise next steps.
What happens when you cancel
Access and renewal
Cancelling a subscription typically stops automatic renewal at the end of the current paid period.
You usually retain access to paid features until the subscription expiry date; after that, access reverts to the Free plan limits.
Data and backups
Your maps and files generally remain in your account but may be limited by the Free plan storage and map-count limits.
Export important maps (PDF, PNG, Markdown, etc.) before expiry if you need offline copies or extra security.
Will I get a refund?
Standard policy and exceptions
Refunds are handled according to Xmind’s terms and the rules of the store where you purchased the subscription.
Purchases through App Store or Google Play must generally follow those stores’ refund procedures; contact the store for such refunds.
How to request a refund
- Email support@xmind.app with your order details and reason for refund; keep records of correspondence.
- Note that refunds are considered case-by-case and may be subject to terms, statutory rights or third-party store policies.
Xmind plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | US$0.00 | Monthly | Basic mind mapping features, up to 10 maps, 3-day version history, 5 slides in Pitch, 10 AI credits trial |
| Pro (Individual) | US$4.92 | Monthly | Everything in Free, up to 50 maps, custom themes, exports (PNG/SVG/PDF/Markdown/Office), unlimited Pitch slides, 10 AI credits |
| Premium (Individual) | US$8.25 | Monthly | Everything in Pro, unlimited collaborative maps, real-time collaboration, 30-day version history, unlimited sheets per map, Gantt charts, task export, 500 AI credits |
Currency and local pricing
Xmind lists prices in US dollars only on its pricing page; local SGD charges may vary with exchange rates or App Store auto-conversion.
For up-to-date pricing, see the official pricing page linked below.
Your consumer rights in Singapore
General protections
As a Singapore consumer you have protections against unfair practices and may be entitled to remedies under local consumer protection laws.
If you believe a merchant breached contract terms, you can raise a dispute with the vendor and escalate to relevant consumer protection authorities if needed.
Practical steps for disputes
- Keep receipts, emails and screenshots of terms and charges.
- Contact Xmind support first, and allow time for them to respond and resolve the issue.
- If unresolved, consider contacting consumer advisory services in Singapore for guidance on next steps.
Customer experiences
Positive feedback
Many users praise Xmind for a clear interface, useful templates and strong export options suitable for presentations and planning.
Users often highlight collaboration features and Gantt charts on higher-tier plans as valuable for team work.
Criticisms and common issues
Some users report concerns about billing, requests for refunds and occasional bugs or feature gaps in specific platforms.
Reviews on public platforms show mixed experiences; contacting support early usually helps resolve account or billing questions.
Documentation checklist
What to gather before contacting support
- Account email used to subscribe
- Order ID or receipt number from the original purchase
- Payment method details (last 4 digits, billing date)
- Screenshots of the subscription page, billing charge and your account plan page
Why these items matter
Providing clear transaction evidence speeds up verification and resolution by support staff.
For store-based purchases (App Store/Google Play), include the store receipt to allow the appropriate processor to review refunds.
Common mistakes
Assuming cancellation is immediate
Users sometimes expect immediate loss of access on cancellation; most subscriptions remain active until the paid period ends.
Check the expiry date and confirm cancellation with support to avoid unexpected renewals.
Not checking where you subscribed
Another common error is contacting Xmind support for subscriptions purchased via Apple/Google; those refunds and cancellations may need to go through the store.
Always verify the billing source on your receipt before requesting a refund or cancellation.
Comparative recap
Quick comparison table
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Free | US$0.00 | Monthly | 10 maps, basic features, 3-day history, 5 Pitch slides, 10 AI credits |
| Pro (Individual) | US$4.92 | Monthly | Up to 50 maps, exports (PNG/SVG/PDF/Markdown/Office), unlimited Pitch slides |
| Premium (Individual) | US$8.25 | Monthly | Unlimited collaborative maps, real-time collaboration, 30-day history, 500 AI credits |
How to choose
Choose Free for light individual use; Pro for increased export and map limits; Premium for collaboration, advanced history and heavy AI credit needs.
Check the official pricing page for the latest plan details and any promotional offers.
After cancelling
Follow-up actions
- Save confirmation emails from Xmind support as proof of cancellation.
- Export important maps and backups before your paid access expires.
Helpful links
Support and help resources: Xmind Getting Help
Terms and conditions: Xmind Terms
Official pricing page: Xmind Pricing
Address
Support contact
Primary support email: support@xmind.app - use this address to request cancellations, refunds or account help.
When emailing, include your subscription details and a copy of the receipt to speed up processing.
Physical address note
No public physical address for cancellation was found in available resources; Xmind handles subscription matters primarily via support channels.
If you need an alternative contact, check the official help page linked above for the latest support options.