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Cancel XSPLIT
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I hereby notify you of my decision to terminate the contract relating to the Xsplit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Xsplit: Easy Method
What is Xsplit
Overview
XSplit is a software platform for live streaming, recording and basic video production tools used by streamers, presenters and creators.
It offers apps such as Broadcaster, VCam and Presenter with paid premium plans and one‑time lifetime options.
Where it operates from
XSplit is a commercial SaaS provider with primary business addresses and support contacts listed in its documentation.
Subscription billing, trials and platform purchases (Apple/Google) are handled through the software store or third‑party storefronts.
How to cancel Xsplit
Cancel via XSplit web/dashboard
- Log into your XSplit account on the XSplit website or dashboard.
- Disable automatic payment renewal or delete your account to stop future charges.
- You can also contact support at support@xsplit.com to request cancellation; cancellation takes effect at the end of the current paid term.
Cancel via XSplit Store or legacy dashboard
- For current XSplit Store accounts: Log into XSplit Store → Manage Plan → select subscription → click “Cancel renewal”. You should see the subscription marked as Non‑renewing.
- For legacy accounts (pre‑3 Sept 2025): Go to XSplit Dashboard → Billing → Recurring Subscriptions → click “Cancel Subscription” then “Cancel Account”. Cancellation is effective at the end of the current term.
App Store / Google Play cancellations
- If you purchased via Apple or Google, cancel in your Apple ID or Google Play Subscriptions settings; XSplit cannot cancel those subscriptions directly.
- Open your device’s subscriptions area, find XSplit, and choose Cancel to stop renewals through the platform.
What happens when you cancel
Access and remaining term
Cancellations generally take effect at the end of the current paid term, so you retain access until that date.
Your premium features remain available until the subscription expiry unless XSplit states otherwise.
Renewal and billing
After you cancel renewal, the subscription is marked non‑renewing and automatic charges stop at the next scheduled billing.
For platform purchases (Apple/Google), billing and renewal remain controlled by that platform until you cancel there.
Data and account retention
Account data and settings typically remain while the account exists; deleting your account may remove associated data.
If you plan to delete your account, back up any scenes, projects or recordings before doing so.
Will I get a refund?
General refund policy for web purchases
XSplit’s Terms of Service do not guarantee refunds or an automatic 14‑day cooling‑off period for web purchases.
Refunds for web purchases are discretionary and handled on a case‑by‑case basis by XSplit.
Trials and platform purchase exceptions
- Broadcaster Premium typically has a 14‑day free trial that converts to paid if not cancelled before the trial ends; cancel before expiry to avoid charges.
- Purchases made via Apple App Store or Google Play are subject to those platforms’ refund policies; contact Apple/Google for refund requests on those purchases.
What to do if you think a refund is justified
- Gather purchase details (order number, payment date, screenshots) and contact support@xsplit.com explaining the issue.
- If you believe there was misleading renewal disclosure or a defect, note these points clearly when you request redress.
Xsplit plans and pricing
Pricing summary
The following table lists estimated SGD prices and features based on available conversion guidance.
Official XSplit pricing is published in USD; SGD values here are estimates and may change with exchange rates.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| VCam Premium (estimated) | S$10.90/month | Monthly | Premium VCam access, watermark removal, VIP support |
| Presenter Premium (estimated) | S$12.25/month | Monthly | Unlimited slides, multi-project support, VIP support |
| Broadcaster Premium (estimated) | S$20.40/month | Monthly | Unlimited scenes, multistreaming, HD streaming, VIP support |
| Broadcaster Premium Annual (estimated) | S$81/year | Annual | Same as monthly with annual billing discount (≈S$6.75/month) |
| Premium Bundle (estimated) | S$27.20/month | Monthly | All apps (Broadcaster, VCam, etc.), early access, beta access |
| Premium Bundle Annual (estimated) | S$81/year | Annual | All apps, annual billing discount |
| Lifetime License (estimated) | S$272 one-time | Lifetime | Unlimited access to premium features forever |
| Lifetime License (discounted, estimated) | S$190 one-time | Lifetime | Discounted one-time purchase bundle |
Your consumer rights in Singapore
Cooling-off and refunds
Under Singapore consumer law, digital goods and subscriptions do not automatically carry a 14‑day cooling‑off or refund right unless there is misrepresentation or a defect.
XSplit’s terms emphasise that refunds are discretionary for web purchases, so no guaranteed statutory refund applies for typical digital subscriptions.
When to seek help
- If you suspect misleading renewal disclosures or non-delivery, assemble evidence and contact XSplit support first.
- If unresolved, you may escalate to the Consumers Association of Singapore (CASE) or other regulatory channels for guidance.
Platform-specific rights
Purchases through Apple or Google remain subject to those platforms’ consumer protection and refund mechanisms.
If you bought via a platform, contact Apple or Google Play for disputes and refund requests for that transaction.
Customer experiences
Positive feedback
Some long‑term users report satisfied experiences with XSplit’s features and responsive, knowledgeable support teams.
Users with lifetime keys sometimes note good long‑term value and quick support responses.
Negative feedback
Other users report issues with unexpected automatic renewals, delayed or initially unresponsive support, and occasional product bugs.
Some legacy license buyers reported delivery or download difficulties and had to escalate with banks or support to resolve payment or access problems.
Takeaway
- Most disputes turn on clear documentation: receipts, subscription pages and timely contact with support.
- Careful cancellation before renewal and checking whether purchase was via a platform reduces risk of unwanted charges.
Documentation checklist
What to gather before contacting support
- Account email and username used for XSplit.
- Order number, receipt or payment confirmation.
- Screenshots of subscription status (Manage Plan, Billing page) showing active/renewal state.
- Dates for trial start/end and any renewal attempts.
What to include in a refund request
- Clear description of the problem and the remedy you seek (refund, credit, cancellation confirmation).
- Attach evidence and provide contact details for follow up.
- Send requests to support@xsplit.com and keep copies of all correspondence.
Common mistakes
Failing to identify purchase channel
Many users assume XSplit can cancel purchases made through Apple or Google, when in fact platform purchases must be cancelled through the platform.
If you purchased on iOS/Android, check your Apple ID or Google Play subscriptions first before contacting XSplit.
Missing documentation and late contact
Not keeping receipts, order IDs or screenshots delays resolution and makes refunds or disputes harder to pursue.
Contact support promptly after noticing an unexpected charge and retain all communication for escalation if needed.
Comparative recap
Quick policy comparison
The table below compares cancellation method, refund likelihood and typical billing period so you can choose the right path quickly.
Use this as a quick reference when deciding where to cancel and what to expect.
| Channel | How to cancel | Refund likelihood | Period |
|---|---|---|---|
| Web (XSplit site/dashboard) | Disable auto‑renewal or delete account; contact support@xsplit.com for help. | Discretionary; refunds not guaranteed. | Monthly / Annual |
| XSplit Store (current accounts) | Log into XSplit Store → Manage Plan → select subscription → Cancel renewal. | Marked Non‑renewing; refunds handled case‑by‑case. | Monthly / Annual |
| App Store / Google Play | Cancel via Apple ID or Google Play subscriptions settings; XSplit cannot cancel it for you. | Refunds handled by Apple/Google under their policies. | Monthly / Annual |
After cancelling
Confirmations to expect
After you cancel, expect a confirmation message or page showing Non‑renewing status or a cancellation confirmation email.
Keep that confirmation for your records until the subscription expiry date passes and no further charges occur.
Useful links and resources
- XSplit product page (third‑party listing) - product overview and download listing.
- SGD conversion reference - useful when checking estimated SGD prices against USD billing.
- Support contact: support@xsplit.com - use for cancellation requests and refund enquiries.
Address
Primary business address (from company listings)
Room 1501, 15/F, Prosperity Tower, 39 Queen's Road Central, Hong Kong.
Use the support email for customer service matters rather than mailing physical addresses for urgent issues.
Local consumer help in Singapore
If you cannot resolve a dispute directly, consider contacting the Consumers Association of Singapore (CASE) for advice and dispute resolution procedures.
Gather documentation before contacting CASE to help their review of your complaint.