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I hereby notify you of my decision to terminate the contract relating to the Zoho service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zoho: Easy Method
What is Zoho
Overview
Zoho is a suite of cloud-based business applications for CRM, finance, projects, collaboration and more. It is subscription-based and used by businesses to manage sales, accounting, support and productivity.
Key components
Zoho includes standalone apps (e.g., Zoho Books, Zoho Billing, Zoho Forms) and bundled offerings that can be managed via a Zoho account. Subscriptions are sold directly on the web or through app stores for mobile purchases.
How to cancel Zoho
Cancel via Google Play (Android)
- Open Google Play Store.
- Menu → Subscriptions → select the Zoho app → Tap Cancel and confirm.
- Keep a screenshot of the cancellation confirmation for records.
Cancel via App Store (iOS)
- Open iOS Settings → tap your name → Subscriptions → find the Zoho subscription (e.g., Zoho Forms) → Tap Cancel Subscription.
- If already cancelled, check the expiration message shown in Subscriptions.
- For Zoho Billing iOS app listing see: Zoho Billing on the App Store.
Cancel via Web (Zoho portal)
- Log in to your Zoho account (e.g., Zoho Forms, Zoho Expense).
- Go to Subscription or Settings → Change Plan → select Downgrade or move to the free plan to cancel at period end or immediately based on options shown.
- Save or download any confirmation or invoice after cancelling.
Special note for Zoho Workplace
- Cancellations must be done via the original purchase channel.
- Web cancellations for some products may be handled via store.zoho.com or the account portal and remain active until the billing period ends.
What happens when you cancel
Access and features
After cancellation, your subscription may remain active until the end of the current billing period if you chose to cancel at period end.
In some cases you may be downgraded immediately to a free plan; features available will change accordingly.
Billing and renewal
Paid renewals stop after the cancellation takes effect; verify the billing end date shown in your account or app store subscription page.
Platform purchases (App Store / Google Play) are managed by the store and follow that store’s renewal rules.
Data retention and export
Export important data (invoices, contacts, reports) before access changes or the account is closed.
Retention policies vary by app and plan; keep local backups where possible.
Will I get a refund?
Web direct refund policy
- Monthly (web direct): Full refund if cancelled within the first month; also eligible for full refund if requested within 5 business days after a monthly renewal.
- Annual (web direct): Full refund if cancelled within the first 45 days; cancellation within 15 days after an annual renewal is also eligible for a full refund.
Prorated refunds and exceptions
- Prorated refund may be offered if functionality is removed, broken or discontinued and Zoho fails to resolve it in a timely manner.
- No refunds (full or prorated) are available if the account is terminated, suspended, or blocked due to violations of Terms of Service (for example, fraud or phishing).
- Platform-specific purchases (App Store / Google Play) follow the respective store’s cancellation and refund policies, not Zoho’s web policy.
Zoho plans and pricing
Pricing overview
The table below lists representative Zoho plans and pricing as shown for the Singapore market and App Store in-app purchases.
Notes on billing
Zoho Books pricing is shown in SGD for the Singapore site and typically billed monthly when billed annually; Zoho Billing official prices are in USD. App Store in-app pricing is shown in SGD and may include taxes.
| Plan | Price | Period | Features |
|---|---|---|---|
| Zoho Books - Free | S$0 | Monthly | Basic accounting: invoices, quotes, expenses & journals, vendor management, mileage tracking, online payments, recurring invoices, GST tracking, reports, P&L, Balance Sheet |
| Zoho Books - Standard | S$15 | Monthly (billed annually) | Everything in Free plus PEPPOL e-invoicing, progress invoicing, bank feeds, multi-currency, recurring expenses, transaction period locking, custom fields/reports, journal templates, API access |
| Zoho Books - Professional | S$30 | Monthly (billed annually) | Everything in Standard plus sales & purchase orders, timesheets billing, project profitability, retainers, inventory tracking, price lists, approvals, custom workflows, user roles, collaboration |
| Zoho Books - Premium | S$45 | Monthly (billed annually) | Everything in Professional plus fixed asset management, budgets, cash-flow forecasting, vendor portal, custom domain, custom modules/buttons, field validation, custom functions |
| Zoho Books - Elite | S$150 | Monthly (billed annually) | Everything in Premium plus advanced inventory control, warehouses, composite items, serial/batch tracking, shipping labels, bin locations, Shopify integration |
| Zoho Books - Ultimate | S$300 | Monthly (billed annually) | Everything in Elite plus advanced analytics, 50+ pre-built visualizations, KPI tracking, Zoho Analytics integration, collaborative reports, 3M records limit |
| Zoho Billing - Standard | US$39 (approx. S$54) | Monthly (billed annually) | One-time billing, quotes/invoices, local customization, multi-currency, auto reminders, project & timesheet billing, customer portal, workflows, reports, analytics |
| Zoho Billing - Premium | US$79 (approx. S$109) | Monthly (billed annually) | Everything in Standard plus subscription billing, hosted pages, proration, in-app purchases handling, abandoned cart reminders, dunning management, custom modules/functions, advanced analytics |
| Zoho Billing - Standard (App Store, Monthly) | S$28.98 | Monthly (in-app purchase) | Zoho Billing Standard via iOS app in-app purchase |
| Zoho Billing - Standard (App Store, Yearly) | S$379.98 | Yearly (in-app purchase) | Zoho Billing Standard via iOS app yearly in-app |
| Zoho Billing - Premium (App Store, Monthly) | S$142.98 | Monthly (in-app purchase) | Zoho Billing Premium via iOS app monthly in-app |
| Zoho Billing - Premium (App Store, Yearly) | S$899.98 | Yearly (in-app purchase) | Zoho Billing Premium via iOS app yearly in-app |
| Zoho Billing - Professional (App Store, Monthly) | S$71.98 | Monthly (in-app purchase) | Zoho Billing Professional via iOS app monthly in-app |
| Zoho Billing - Professional (App Store, Yearly) | S$669.00 | Yearly (in-app purchase) | Zoho Billing Professional via iOS app yearly in-app |
Your consumer rights in Singapore
Legal context
Singapore consumer protection law (including the Consumer Protection (Fair Trading) Act) provides remedies for unfair practices, but cooling-off rules for distance sales do not clearly extend to SaaS once access is granted.
Zoho’s published refund policy relies on commercial terms (e.g., 30-day or 45-day windows) rather than an automatic 14-day cooling-off period for digital access.
Practical recourse
If you believe an unfair practice has occurred you can raise the matter with consumer authorities or pursue a claim at the Small Claims Tribunal, but Zoho’s terms do not explicitly recognize a statutory 14-day cooling-off right for subscriptions.
Keep all receipts, screenshots and correspondence if you escalate a dispute to a regulator or tribunal.
Customer experiences
Positive feedback
Many users praise Zoho Social and other Zoho tools for ease of use, intuitive interfaces, scheduling and analytics capabilities.
Users commonly note affordability and a broad feature set that helps organise client work and business tasks.
Negative feedback
Frequent complaints include slow or unhelpful customer service, unresolved tickets, disappearing account managers and billing/refund issues.
There are reports of technical integration issues and usability concerns such as clunky interfaces and poor documentation in some products.
Documentation checklist
Essential items to collect
- Account email and subscription ID or plan name.
- Invoice or receipt for the purchase and the date of billing/renewal.
- Screenshots of subscription settings showing cancellation, or cancellation confirmation emails.
Evidence for refunds or disputes
- Proof of service failure (errors, outage notices) if requesting prorated refunds.
- Correspondence with support (ticket numbers, timestamps).
- Store purchase receipts for App Store / Google Play subscriptions.
Common mistakes
Not checking the purchase channel
Example: Cancelling in the Zoho web portal when the subscription was bought via Google Play or the App Store will not stop store-managed renewals.
Always confirm whether the subscription was purchased directly from Zoho or through a mobile app store before cancelling.
Missing timing windows for refunds
Example: Requesting a web refund after the stated 45-day or 15-day post-renewal windows may lead to refusal under published policy.
Track renewal dates and request refunds promptly if you think you qualify under the stated refund windows.
Comparative recap
Channel comparison
The table below summarises how cancellations and refund eligibility differ by purchase channel.
Quick takeaways
Web purchases follow Zoho’s refund windows; App Store and Google Play purchases follow the store’s rules.
| Channel | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Web (Zoho portal) | Log in → Subscription/Settings → Change Plan → Downgrade or cancel | Monthly: full refund within first month or within 5 business days of renewal; Annual: full refund within 45 days (and 15 days post-renewal) | Prorated refunds possible for unresolved functional issues; TOS violations exclude refunds |
| App Store (iOS) | iOS Settings → Subscriptions → select Zoho subscription → Cancel | Subject to Apple’s refund policy (not Zoho’s web policy) | Use App Store subscription page; see Zoho Billing app listing on the App Store for app-specific purchases |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → select Zoho app → Cancel | Subject to Google Play’s refund and cancellation rules | Store-managed purchases must be handled in Google Play to stop renewals |
After cancelling
Verify cancellation
Check your account or the store subscription page for an expiration date and save any confirmation messages or screenshots.
Confirm that future renewals are stopped by verifying the next billing date is removed or set to the end of the current period.
Next steps and support
- Export your data (invoices, contacts, reports) before access is restricted.
- If you need the App Store subscription page for Zoho Billing, see: Zoho Billing on the App Store.
- If a refund is disputed, keep evidence and escalate through Zoho support, then consider consumer complaint channels if unresolved.
Address
Registered office
Zoho Corporation Pte. Ltd., 105 Cecil Street, #10-04, The Octagon, Singapore 069534.
Billing / payments contact
For payments or billing queries many customers use the Zoho account portal billing pages or the payments email used in corporate correspondence (for example: payments@zohocorp.com).