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Cancel GOGO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Gogo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gogo: Easy Method
What is Gogo
Scope of this guide
This guide uses publicly verified information relating to services labelled "Gogo" in available Singapore sources: Gogoprint (printing), GoGoX / GoGo Xpress (delivery), and the GOGO VPN app listing in the Singapore App Store.
What the guide covers
It explains how to cancel orders or subscriptions, what to expect about refunds, relevant Singapore consumer rights, and practical next steps.
How to cancel Gogo
Cancelling a Gogoprint order (printing)
- Cancel before production starts: you may cancel but refunds are not guaranteed; Gogoprint may issue a credit minus incurred expenses at its discretion. (Terms & Conditions, clause 5.a)
- If production has started, contact customer service immediately to request options; refunds are less likely once work has commenced.
Cancelling a GoGoX / GoGo Xpress delivery request
- Before courier pickup: cancel directly on the GoGoX delivery confirmation page.
- After courier pickup: you must call the GoGoX hotline for assistance and possible remedy.
Cancelling app subscriptions (GOGO VPN via App Store)
- Manage and cancel auto-renewing subscriptions through your Apple ID / App Store subscription settings.
- Non-renewing plans do not require cancellation but will expire at the end of the paid period.
What happens when you cancel
Access and service continuation
If you cancel an auto-renewing subscription, future renewals stop. Check your account or the App Store for whether access continues until the paid period ends.
Order cancellation effects
For print orders, cancellation before production can result in a credit (less costs) at the provider's discretion.
Delivery cancellations
For GoGoX deliveries cancelled before pickup, the order is removed from courier routing. After pickup, the company must be contacted directly for resolution.
Will I get a refund?
General refund policy (Gogoprint)
- No refunds are guaranteed for cancellations without a special reason; credits may be offered if production has not started, subject to deductions. (Terms & Conditions, clause 5.a)
- If Gogoprint fails to deliver within 30 days of the estimated delivery date, you may cancel within 37 days after the estimated delivery. (Terms & Conditions, clause 5.a)
Refund timelines and method
- Approved refunds are issued to the original payment method within 14 days after approval. (Terms & Conditions, clause 5.f)
- For GoGo Xpress cancelled transactions where a delivery fee was paid and a refund is eligible, refunds are processed to the original payment method within 5 - 10 business days. (GoGo Xpress Help Centre)
Key exceptions and conditions
- Credits may be offered instead of cash refunds and may be reduced by incurred expenses.
- Statutory consumer rights for faulty goods still apply in Singapore; service-specific policies sit alongside those rights.
Gogo plans and pricing
Available plans (App Store listing)
The following prices are taken from the Singapore App Store in‑app purchases listing for the "GOGO " (GOGO VPN) app.
Price table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Auto-renew Monthly Plan | S$8.48 | Monthly | 30-day subscription |
| Auto-renew Quarterly Plan | S$23.98 | Quarterly | 3-month subscription |
| Auto-renew Semiannual Plan | S$46.98 | Every 6 months | 6-month subscription |
| Auto-renew Annual Plan | S$87.98 | Annual | 12-month subscription |
| Non-renewing Quarterly Plan | S$19.98 | Quarterly | 3-month non-auto-renew |
| Non-renewing Semiannual Plan | S$39.98 | Every 6 months | 6-month non-auto-renew |
| Non-renewing Annual Plan | S$89.98 | Annual | 12-month non-auto-renew |
Your consumer rights in Singapore
Statutory protections
Under Singapore's Consumer Protection (Fair Trading) Act, consumers are entitled to remedies for faulty or misdescribed goods, which may include repair, replacement, or refund.
How this interacts with provider policies
Gogoprint accepts complaints about defects within 7 days of delivery per its Terms & Conditions (clause 5.c), but statutory rights remain intact beyond any company policy.
Refund processing
Company refunds are issued to the original payment method and - when approved - processed within 14 days, per the provider terms. (Terms & Conditions, clause 5.f)
Customer experiences
Positive feedback summary
- Many users praised fast delivery, affordable pricing, good print quality, and user-friendly ordering. (Trustpilot)
- Some reviewers highlighted prompt customer service and smooth website navigation. (Trustpilot)
Negative feedback summary
- Complaints include repeated delivery delays, poor customer service responses, and unmet early-delivery promises. (Trustpilot)
- Issues reported with file compatibility, conversion fees, print quality problems, and unsatisfactory handling of artwork or refunds. (Trustpilot)
Documentation checklist
Essential items to prepare
- Order number or booking reference.
- Proof of payment (receipt, bank or card statement).
- Delivery confirmation or tracking details, if applicable.
Evidence for defects or delivery issues
- Clear photos of damaged or incorrect goods and date/time stamps where possible.
- Copies of all correspondence with customer service (emails, chat logs).
Common mistakes
Waiting too long to report
Delaying a complaint can reduce remedy options. For defects, Gogoprint requests complaints within 7 days of delivery; statutory remedies may still apply but early reporting helps.
Assuming automatic refunds
Many cancellations do not automatically entitle you to a cash refund - credits or deductions for incurred expenses are common when production has started.
File format and production misunderstandings
Not confirming accepted file formats (e.g., requests for Adobe Illustrator) can lead to charges for conversion or unsatisfactory results. Confirm specs before order confirmation.
Comparative recap
Quick comparison
| Service | Cancellation window / method | Refund timing (when eligible) | Notes |
|---|---|---|---|
| Gogoprint (printing) | Cancel before production for best chance; check Terms & Conditions. | Refunds to original method within 14 days after approval. | Credits may be issued instead; if delivery delayed >30 days, cancellation window applies. |
| GoGoX / GoGo Xpress (delivery) | Cancel on delivery confirmation page before pickup; after pickup, call hotline. | Delivery-fee refunds (if eligible) processed in 5 - 10 business days. | Immediate cancellation possible pre-pickup; post-pickup requires hotline assistance. |
| GOGO VPN (App Store subscriptions) | Manage via Apple ID / App Store; auto-renewing plans must be cancelled in subscription settings. | App Store refunds follow Apple policy; developer-side charges reflected in listing. | Pricing varies by plan; see App Store listing for details. |
After cancelling
Follow-up actions
- Keep confirmation of cancellation and any refund approval numbers.
- Monitor your payment method for the refund transaction within the stated timeframe.
Where to find more information
- Gogoprint Terms & Conditions: Gogoprint Terms & Conditions
- User reviews and experiences: Gogoprint on Trustpilot
- GOGO VPN App Store listing (pricing reference): GOGO VPN (App Store)
Address
Corporate contact address
Primary corporate address commonly used for official correspondence: 111 N. Canal Street, Chicago, IL 60606, United States.
Notes on correspondence
No specific cancellation-only postal address was identified in the verified sources. Use the provider's published customer channels and the official Terms & Conditions link above for formal requests.