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Cancel CLEENG
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Cleeng service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cleeng: Easy Method
What is Cleeng
Short description
Cleeng is a platform used by media companies and broadcasters to manage subscriptions, payments and access to digital video content.
Who uses it
Publishers, OTT platforms and content owners integrate Cleeng to authenticate users, process payments and control access to streams.
How to cancel Cleeng
Cancel via broadcaster's website (web)
- Log in to the broadcaster's site where you subscribed.
- Go to "My Account" or "Profile".
- Find and click "Unsubscribe" or similar option to stop renewal.
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap Menu → Account → Subscriptions, locate the subscription and choose "Cancel".
- Tip: cancel at least 24 hours before renewal to avoid the next charge.
Cancel via Apple App Store (iOS / Apple TV)
- Manage subscriptions through your Apple ID subscription settings on iPhone, iPad, Apple TV or at reportaproblem.apple.com.
- Cleeng cannot cancel App Store or Apple TV purchases for you; you must use Apple's subscription management.
What happens when you cancel
Access after cancellation
When you cancel on the web, the cancellation is usually effective at the end of the current billing cycle.
You generally retain access to the paid content until that billing period expires.
Billing and renewal
For app-store purchases, renewals and billing follow Google Play or Apple App Store rules and timing.
If you cancel too late (after a cutoff such as 24 hours before renewal for Google Play), you may still be charged for the next period.
Account and personal data
Your account remains in the publisher or broadcaster system according to their retention policy.
For data removal or privacy requests, contact the publisher directly; Cleeng is a platform used by publishers and does not always control account deletion.
Will I get a refund?
Refunds for web purchases
- Refunds for web purchases are discretionary and generally handled by the publisher.
- Publishers using Cleeng may process full or partial refunds via their dashboard in certain cases (for example, duplicate charges or major service failures).
- Some publishers apply limits such as a time window (commonly around 30 days) or require the transaction not to be already refunded.
Refunds for in-app purchases
- For purchases made through Google Play or the Apple App Store, refunds must be requested through those stores.
- Cleeng cannot process refunds for in-app store purchases - the app stores control refund decisions and processing.
Exceptions and common refusals
- Refunds are sometimes granted for service unavailability, major disruptions, missing content, or duplicate charges.
- Refunds are usually not given for change of mind, dissatisfaction, personal reasons, or failure to cancel before renewal.
- There is no automatic 14-day cooling-off right for digital subscriptions managed via Cleeng unless the publisher says otherwise.
Cleeng plans and pricing
Where to check prices
Pricing and plan details can change and may be presented in USD on official pages.
Always check the publisher's or Cleeng's official pricing pages before subscribing for current plan terms and fees.
Localization and currency
No official Singapore-dollar (SGD) plan pricing was found for Cleeng in public sources for 2025/2026.
If you need local pricing or merchant fees for Singapore, confirm on the publisher's checkout page or contact the publisher directly.
Your consumer rights in Singapore
Cooling-off and refunds under local law
Digital subscriptions delivered immediately typically do not carry a statutory 14-day cooling-off right unless the vendor offers one.
Refunds remain subject to the publisher’s policy and the platform used to purchase (web vs app store).
What to do if you have a dispute
Document problems (screenshots, receipts, timestamps) and contact the publisher or app-store support first.
If unresolved, you may escalate to local consumer protection authorities or mediation services in Singapore.
In-app purchases and platform rights
For Apple and Google purchases, you must use their refund channels; platform-specific policies and protections apply.
Platform channels may offer different remedies than web purchases under Singapore consumer practice.
Customer experiences
Positive reports
Some users report smooth subscription management, helpful support from publishers, and good streaming quality when transactions proceed correctly.
Certain reviewers praised professional and responsive support for Cleeng’s core product features.
Negative reports
Many users have reported difficulty cancelling, unexpected or confusing charges labeled "Cleeng," and slow or unhelpful support responses.
Common technical complaints include payment processing failures, login/cancellation loops, and broken password-reset flows.
Takeaway
- Experiences vary widely depending on the publisher and purchase channel.
- Always keep receipts and confirm cancellation from within the same place you subscribed (web, Google Play, or Apple).
Documentation checklist
Essential items to collect
- Order confirmation email or receipt showing the transaction ID and date.
- Account email address used for the subscription and the publisher name.
- Payment method details (last four of card or PayPal account) and billing dates.
Supporting evidence for refunds or disputes
- Screenshots of subscription pages, error messages, or failed cancellation attempts.
- Correspondence with publisher support and any case or ticket numbers.
- If charged in-app, the App Store or Google Play purchase receipt.
Common mistakes
Canceling in the wrong place
One frequent error is attempting to cancel via the Cleeng portal when the subscription was purchased through Google Play or the Apple App Store.
Always cancel through the store that processed your payment (web subscriber area, Google Play, or Apple Subscriptions).
Waiting too late to cancel
Cancelling after the billing cutoff (for example, less than 24 hours before renewal on Google Play) can result in an unwanted renewal charge.
Set reminders and check renewal dates to avoid late cancellations.
Failing to keep evidence
Not saving receipts, screenshots or support messages makes refunds and disputes harder to prove.
Save transaction IDs and any confirmation of cancellation until billing issues are fully resolved.
Comparative recap
Quick comparison
| / Method | = period | How to cancel | Refund route | Typical outcome |
|---|---|---|---|---|
| Web (broadcaster site) | Subscription billing cycle | Log in → "My Account" or "Profile" → Click "Unsubscribe" | Request from publisher (may be processed via Cleeng dashboard) | Cancellation effective end of current billing cycle; refunds discretionary |
| Google Play (Android) | Subscription billing cycle | Open Play Store → Menu → Account → Subscriptions → Cancel | Request via Google Play | Must cancel at least 24 hours before renewal to avoid next charge |
| Apple App Store (iOS / Apple TV) | Subscription billing cycle | Manage via Apple ID subscription settings (device or Apple ID page) | Request via Apple App Store support | Cleeng cannot cancel App Store purchases; refunds handled by Apple |
After cancelling
What to check immediately
Confirm you received a cancellation confirmation from the publisher or store and keep that message.
Verify access to content until the end of the paid period and monitor your payment method for unexpected charges.
Where to get more help
For step-by-step cancellation summaries and notes on refunds and cooling-off for Cleeng-managed subscriptions, see a helpful overview:
Postclic - How to cancel Cleeng
Reading customer reports
To read user experiences (positive and negative) about cancelling and refunds, consult public reviews:
RealReviews - Cleeng user feedback
Address
Singapore presence
No Cleeng office address in Singapore was found in available public information.
If you need local support, contact the publisher from whom you purchased the subscription or the app store used for the purchase.
Other known locations
Cleeng operates internationally through publishers and platforms; specific office locations are typically shown on corporate pages.
If you require corporate contact details, ask the publisher for the correct support channel or consult the subscription confirmation email for contact information.