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Cancel CRITERION CHANNEL
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I hereby notify you of my decision to terminate the contract relating to the Criterion Channel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.
Cancellation Criterion Channel: Easy Method
What is Criterion Channel
Overview
The Criterion Channel is a subscription streaming service offering a curated library of international, classic, and contemporary films. It is curated by The Criterion Collection and focuses on film preservation and contextual programming.
Content and curation
Programming includes themed series, director retrospectives, and special presentations with supplemental material. The service is primarily available to subscribers in certain regions and is managed as a paid, recurring subscription.
How to cancel Criterion Channel
If you subscribed via the web (direct)
- Sign in to your Criterion Channel account on the website.
- Go to Account or Billing in your profile settings.
- Choose the option to cancel automatic renewal before the next renewal date.
- See a step-by-step summary at Postclic - How to cancel Criterion Channel.
If you subscribed via Apple App Store or Google Play
- Apple (iOS): Open Settings → tap your name → Subscriptions → select The Criterion Channel → Cancel Subscription or turn off auto-renew at least 24 hours before renewal. See the app page at The Criterion Channel on the App Store.
- Google Play (Android): Open the Google Play Store → tap your profile → Payments & Subscriptions → Subscriptions → select The Criterion Channel → Cancel. Deleting the app does not cancel billing. A walkthrough is available at Orbit - Cancel Criterion Channel.
What happens when you cancel
Access after cancellation
When you cancel, your subscription generally remains active until the end of the current paid billing period. You retain access to the service for that remaining time.
Billing and auto-renewal
Cancellation stops future automatic renewals. There are normally no cancellation fees and the subscription simply lapses at the period end.
Will I get a refund?
Official refund approach
Criterion’s terms indicate refunds, credits, or discounts are issued at Criterion’s discretion rather than as an automatic statutory entitlement. There is no guaranteed automatic refund period stated in public summaries.
Platform-specific refund routes
- App Store purchases: Refunds must be requested from Apple and are governed by Apple’s refund policies. See the App Store listing: The Criterion Channel on the App Store.
- Web or other platform purchases: Refunds are discretionary and handled by Criterion; outcomes can vary based on circumstances and the platform used.
Criterion Channel plans and pricing
Availability note
Criterion Channel availability and pricing vary by country. The service is officially listed for certain regions and may not be available in Singapore app stores.
How to check current pricing
Do not rely on third-party estimates for current subscription fees. Check the service’s official channels for up-to-date pricing before subscribing.
Your consumer rights in Singapore
Relevant law
In Singapore, consumer protections such as the Consumer Protection (Fair Trading) Act may apply when a service is not fit for purpose or fails to meet reasonable performance expectations.
When you may seek a remedy
- If the streaming service is defective or repeatedly fails to perform, you may be entitled to remedies such as repair, replacement, or refund depending on the nature and severity of the issue.
- Because subscriptions are ongoing services, applicability of remedies depends on the specific facts and duration of the problem.
Customer experiences
Positive feedback
Users commonly praise the Criterion Channel for strong curation and film selection, noting themed programming and rare titles as highlights.
Negative feedback
Common complaints include app instability on some smart-TV platforms and a perceived lack of advanced playback features. Some users recommend using devices like Roku for more reliable streaming.
Examples and community discussion can be found here: Reddit - positive discussion and Reddit - reported playback issues.
Documentation checklist
What to gather
- Account email and username used for the subscription.
- Receipt or payment transaction ID showing the subscription charge.
- Information about how you subscribed (web, Apple, Google Play) and the device used.
Why this helps
- Having clear evidence speeds up support responses and any refund or remediation requests.
- For App Store or Google Play purchases, platform transaction records will be required for refund requests.
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the mobile or TV app does not cancel your subscription. You must cancel through the account settings or the platform that billed you.
Missing cancellation timing
Waiting until the renewal date or cancelling too close to renewal can result in another charge. Turn off auto-renew at least 24 hours before the renewal if using the App Store; allow time for web cancellations to be processed before the renewal date.
Comparative recap
At a glance
The table below summarizes cancellation methods and what to expect for each platform. Period labels use monthly for monthly and annual for annual where applicable.
| Platform | Period | Cancellation method | Refund likelihood |
|---|---|---|---|
| Web (direct) | monthly / annual | Sign in → Account/Billing → Cancel; effective at period end | Discretionary (handled by Criterion) |
| Apple App Store | monthly / annual | Cancel through Apple ID Subscriptions in iOS Settings | Request via Apple; subject to Apple policies |
| Google Play (Android) | monthly / annual | Cancel via Google Play Store → Subscriptions | Handled via Google Play; deleting app does not refund |
Notes
Refund outcomes differ by billing platform. Keep platform receipts and check the relevant app store or vendor policy when requesting refunds.
After cancelling
Check access and receipts
- Confirm your account shows the cancellation and note the access end date.
- Keep receipts for the current billing period in case you need proof of purchase later.
Further help and resources
- Web cancellation guide: Postclic - How to cancel Criterion Channel.
- Apple App Store info (app listing): App Store - The Criterion Channel.
- Google Play cancellation walkthrough: Orbit - Cancel Criterion Channel.
Address
Mailing address
Criterion Channel Attn: Customer Service
215, 5th Floor Park Avenue South
New York, NY 10003
United States of America
When to use this address
Use the mailing address for formal written notices or certified mail if directed to send a physical cancellation or dispute letter. Most routine cancellations are completed online or via the billing platform.