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Cancel SONYLIV
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Sonyliv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sonyliv: Easy Method
What is Sonyliv
Service overview
SonyLIV is a digital streaming platform offering TV shows, movies, originals and live sports, with content largely from Sony networks and partners.
The service operates on subscriptions with regional plans and third-party distribution in some app stores and platforms.
Availability in Singapore
SonyLIV is available in Singapore through direct subscriptions and via third-party sellers. Availability, pricing and features may differ by purchase channel.
Always check the purchase channel (web, Google Play, Apple App Store, Amazon, or third parties) before managing or cancelling a subscription.
How to cancel Sonyliv
Cancel via SonyLIV website (cards, UPI, wallets)
- Log in to your SonyLIV account on the website.
- Go to "My Purchases" and click "Cancel."
- Access continues until the end of the current billing period.
- Reference: SonyLIV help page - How can I cancel my subscription?
Cancel via Google Play, Apple App Store and Amazon
- Google Play (Android): Open Google Play Store → Account → Subscriptions → select SonyLIV → Unsubscribe. Access remains until end of billing period.
- Apple App Store (iOS): Open Settings → iTunes & App Store → Apple ID → View Apple ID → Subscriptions → select SonyLIV → Cancel Subscription. Access remains until end of billing cycle.
- Amazon (Fire Stick/Amazon Store): Go to Amazon.com → Your Memberships & Subscriptions → Manage Subscription for SonyLIV → turn off auto-renew. Subscription expires at end of current pack.
What happens when you cancel
Access and playback
After cancellation, you retain full access to SonyLIV until the end of the paid billing period.
No immediate interruption occurs unless you request account deletion (see next subsection).
Account deletion and data
Requesting account deletion requires contacting SonyLIV support; deletion revokes access immediately and does not automatically produce a refund.
Third-party subscriptions must be cancelled with the platform where you purchased them (Apple, Google, Amazon).
Will I get a refund?
SonyLIV refund policy
SonyLIV does not provide refunds or credits for partial-membership periods or unwatched content after cancellation.
This means cancellation stops future billing but does not typically return the amount already paid for the current period.
Third-party refunds and exceptions
- Refunds for purchases made via Apple, Google or Amazon may be subject to those platforms' refund policies.
- SonyLIV itself generally does not issue refunds even if a third-party platform has a different process.
Sonyliv plans and pricing
Official and third-party prices
Below are the pricing entries captured for Singapore. Only the official SonyLIV FAQ prices are fully confirmed.
Other price variants originate from third-party sellers and should be verified with the vendor.
| Plan | Price | Period | Features |
|---|---|---|---|
| LIV Premium (Official) | S$9.99 | monthly | Full Premium access |
| LIV Premium (Official) | S$66.98 | annual | Full Premium access |
| LIV Special+ with Ads (Third-party) | S$3.07 | monthly | Includes ads |
| LIV Premium (Third-party) | S$4.61 | monthly | Assumed premium access |
| LIV Special+ without Ads (Third-party) | S$6.14 | monthly | Ad-free |
Your consumer rights in Singapore
Cooling-off and refunds
Singapore does not impose a statutory 14-day cooling-off period for digital subscription services unless the provider specifically offers it.
That means there is generally no automatic right to cancel and obtain a refund for digital subscriptions unless the merchant’s policy allows it.
Practical steps if you have a dispute
- Contact SonyLIV support and document your communication dates and ticket numbers.
- If purchased through Apple/Google/Amazon, also contact the platform for their dispute or refund process.
- If unresolved, consider filing a complaint with local consumer advice organizations for guidance.
Customer experiences
Negative feedback summary
Online reviews show several recurring complaints: app crashes, buffering, poor streaming quality, and intrusive ads during live sports.
Some reviewers report billing issues where cancellation did not stop further charges, and slow or unhelpful customer support responses.
Positive feedback and balance
Positive reviews were scarce in the sampled Trustpilot data for Singapore, limiting publicly visible praise in that dataset.
Experience can vary by device, network, content and purchase channel; some users report satisfactory playback and value.
Documentation checklist
What to prepare before cancelling
- Account email and password used to sign up for SonyLIV.
- Order receipts, billing statements or confirmation emails showing the subscription charge.
- If bought via a third party, the platform transaction ID or subscription reference (Apple/Google/Amazon).
What to keep after cancelling
- Confirmation of cancellation (screenshot or email) showing the cancellation date and access end date.
- Any support ticket numbers and correspondence if you contact SonyLIV.
- Bank or card statements if you need to dispute future charges.
Common mistakes
Not cancelling on the right platform
Example: Subscribing on Google Play but attempting to cancel on the SonyLIV website will not stop renewals.
Always cancel on the same platform where the subscription was purchased to ensure auto-renew is turned off.
Assuming immediate refunds or loss of access
Example: Expecting an immediate refund after cancellation or immediate access loss - SonyLIV usually provides access until period end and does not refund the paid period.
Requesting account deletion will revoke access immediately and typically does not trigger a refund.
Comparative recap
Channel comparison
| Channel | Cancel method | Refund likelihood | Period |
|---|---|---|---|
| Web (cards, wallets) | Cancel via SonyLIV "My Purchases" | Low (SonyLIV generally does not refund) | monthly / annual |
| Google Play | Manage subscription in Google Play Store | Subject to Google Play policies | monthly |
| Apple App Store | Manage subscription in Apple Subscriptions | Subject to Apple policies | monthly |
| Amazon | Manage under Amazon "Memberships & Subscriptions" | Subject to Amazon policies | monthly |
After cancelling
Follow-up actions
- Save or screenshot the cancellation confirmation and the access expiry date.
- Monitor your bank or card statement for any unexpected future charges.
Helpful links
- SonyLIV cancellation help: How can I cancel my subscription?
- SonyLIV terms of use (regional reference): Terms of Use
- Third-party summary and step guide: Postclic - Cancel SonyLIV
Address
Corporate / contact address (reference)
2 International Business Park, #05‑10, Tower One, The Strategy, Singapore 609930.
Support contact note
For account deletion or support beyond the self-service cancellation options, contact SonyLIV support through the official help page linked above.