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Cancel WILLOW TV
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I hereby notify you of my decision to terminate the contract relating to the Willow Tv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Willow Tv: Easy Method
What is Willow Tv
Overview
Willow TV is a subscription streaming service focused on live and on‑demand cricket content, including matches, highlights and replays.
The service is subscription‑based and primarily lists pricing in US dollars; access methods include web, mobile apps and third‑party platforms.
Content and availability
Willow offers exclusive cricket coverage not always available on other platforms, and supports multi‑device streaming for subscribers.
Availability and pricing can vary by platform (website, Apple App Store, Google Play, Amazon, Roku, Sling) and may be subject to regional restrictions.
How to cancel Willow Tv
Cancel on Willow.tv (web)
- Log in to your account at Willow.tv.
- Go to My Profile → Cancel Subscription.
- Alternatively, send an email request to cs@willow.tv to ask for cancellation.
- Access generally continues until the end of the paid period after cancellation.
Reference: Willow terms and user guides describe website and written‑notice options.
Cancel via app stores and third parties
- Apple App Store: cancel on your iPhone via Settings → Apple ID → Subscriptions → Willow; billing and refunds handled by Apple.
- Google Play Store: cancel via Google Play → Profile → Payments & Subscriptions → Willow; billing and refunds handled by Google.
- Third‑party platforms (Amazon, Roku, Sling): you must cancel through that platform; Willow cannot cancel those subscriptions for you.
For step‑by‑step third‑party instructions, follow the platform’s subscription management pages or the platform’s help centre.
What happens when you cancel
Access after cancellation
If you cancel a Willow subscription through the website, you normally retain access until the end of the paid period.
For app‑store or third‑party cancellations, access timing may depend on the platform's billing cycle.
Renewal and billing
Auto‑renewal stops after cancellation, but you should confirm cancellation in the store (Apple/Google) where you subscribed to avoid further charges.
Willow cannot directly stop charges for subscriptions billed by third‑party platforms - cancellation must be done at that platform.
Account data
Your account and viewing history may remain with Willow unless you request deletion per their terms of use.
If you need data removed, contact customer support and refer to the Terms of Use for written‑notice instructions.
Will I get a refund?
Standard refund policy
Willow’s terms indicate sales are generally final and no prorated refunds are issued for cancellations made mid‑period.
Monthly subscriptions may be refundable only if cancelled within 24 hours and no content was watched; yearly within 48 hours and no content was watched.
Exceptions and service failures
- If service delivery fails (for example, you never gained access after purchase), remedies may include replacement or refund at Willow’s discretion.
- Refunds for subscriptions billed via Apple or Google are handled by those stores under their refund rules.
See Willow’s Terms of Use for the full policy: Willow Terms of Use.
Willow Tv plans and pricing
Current plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium | US$9.99 | Monthly | Live HD cricket streaming, highlights, replays, multi‑device access |
| Annual Premium | US$79.99 | Yearly | Same benefits as monthly, at discounted effective monthly rate (~US$6.67/mo) |
| Possible Promotional Annual | US$60 | Yearly | Likely a limited‑time offer or regional bundle (effective rate US$5/mo) |
Currency and payment notes
Willow prices are listed in US dollars; Singapore users will pay in USD with conversion by their payment provider or app store.
There are no official SGD prices published by Willow; check your card or store receipt for the local conversion amount.
Your consumer rights in Singapore
Key legal points
Under Singapore law (Consumer Protection (Fair Trading) Act), unfair standard terms that hide refund limitations may be challenged if not transparent.
Consumers in Singapore have recourse through local consumer agencies (for example, CASE) if a merchant’s terms appear unfair or misleading.
App‑store purchases and jurisdiction
- Subscriptions bought via Apple or Google are subject to those stores’ refund processes; you can request refunds through Apple/Google channels.
- Using a VPN to access Willow from Singapore may limit local consumer protections and raise licensing or jurisdictional issues.
Customer experiences
Positive reports
- Some users report straightforward cancellations via email or following platform steps, especially when cancelling through third‑party services like Sling.
- Many subscribers praise exclusive cricket coverage that is hard to find elsewhere.
Negative reports
- Complaints include difficulty cancelling via the website, delayed or missing confirmation emails, and continued billing after cancellation requests.
- Common streaming problems reported: buffering, playback errors, app crashes and poor customer support responsiveness.
See user reports and reviews for more detail: Postclic cancellation guide and review summaries at BBB.
Documentation checklist
Before you contact support
- Account email and username associated with Willow.
- Order receipt, transaction ID or subscription confirmation email.
- Date and time of cancellation attempt and method used (web, Apple, Google, third party).
Supporting evidence
- Screenshots of subscription status and any error messages.
- Copies of emails exchanged with Willow or the third‑party platform.
- Bank or card statements showing charges if disputing billing.
Common mistakes
Not cancelling in the right place
Example: Subscribing on Apple but trying to cancel on Willow.tv. Apple‑billed subscriptions must be cancelled in your Apple ID subscriptions.
Always check which merchant billed you (Willow vs Apple vs Google vs Amazon) before cancelling.
Missing proof and deadlines
Example: Failing to keep receipts or screenshots makes refunds and disputes harder to resolve.
Also, attempting refund claims after the short 24/48‑hour windows (for immediate refunds per Willow’s terms) reduces the chance of success.
Comparative recap
Quick summary table
| Route | How to cancel | Refund handled by | Ease (user reports) |
|---|---|---|---|
| Willow.tv (web / email) | My Profile → Cancel Subscription or email cs@willow.tv | Willow (sales generally final; limited short‑window refunds) | Mixed - some straightforward, some report no response |
| Apple App Store | iPhone Settings → Apple ID → Subscriptions → Willow | Apple handles billing and refunds | Generally reliable via Apple; follow Apple refund process |
| Google Play Store | Google Play → Profile → Payments & Subscriptions → Willow | Google handles billing and refunds | Generally reliable via Google; follow Google refund process |
| Third‑party platforms (Amazon, Roku, Sling) | Cancel directly on that platform’s subscription page | The platform that billed you | Varies by platform; Willow cannot cancel these for you |
After cancelling
Confirm cancellation
Save confirmation emails or screenshots showing your subscription status and cancellation date.
Check your next statement or app‑store subscription list to ensure charges stop.
If problems continue
- If you see continued billing after cancellation, contact the billing platform (card issuer, Apple, Google) and provide documentation.
- For disputes or suspected unfair terms in Singapore, consider contacting consumer protection bodies (for example, CASE) for advice.
Reference Willow’s terms here: Willow Terms of Use.
For step‑by‑step cancellation walkthroughs see: Postclic guide.
Address
Official mailing address
Willow TV’s listed address is: 650 Castro St. Suite 120-214, Mountain View, CA 94041, USA.
Sending written notice
Willow’s Terms of Use indicate written notices for account changes can be sent to their mailing address or via the contact methods listed in the Terms.
See the Terms of Use for details: https://www.willow.tv/termsofuse.