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I hereby notify you of my decision to terminate the contract relating to the Youku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Youku: Easy Method
What is Youku
Overview
Youku is a Chinese video streaming platform offering films, TV dramas, variety shows and anime through free and paid (VIP) access.
The service uses in-app purchases and external payment platforms for auto-renewing subscriptions and special packages.
Availability in Singapore
Youku is available in Singapore as an app listing on the Singapore App Store and supports local currency in its in-app prices.
Subscribers in Singapore should check the app store listing or their payment platform for local pricing and billing details.
How to cancel Youku
Cancel inside the Youku app (Mobile/Web)
- Open Youku → My → Member Center → Automatic Renewal → Cancel Automatic Renewal.
- This cancels auto-renewal; your VIP access remains until the end of the current billing period.
Cancel via Google Play
- Open the Google Play app or go to play.google.com → Subscriptions → select Youku → Cancel subscription.
- Follow Play Store prompts to confirm cancellation; Google controls billing and refunds for Play purchases.
Cancel for Web / Other payment methods (e.g., Alipay)
- First disable auto-renewal in the payment platform (for example, cancel Automatic Deduction in Alipay).
- For permanent account cancellation, email privacy_youku@service.alibaba.com after disabling auto-renewal and resolving outstanding transactions or disputes.
What happens when you cancel
Access after cancellation
When you cancel auto-renewal you retain VIP access until the current paid period ends.
No immediate access loss occurs unless forced by unresolved payment issues or account suspension.
Billing and renewal
Auto-renewal stops for the next billing cycle once cancellation is confirmed in the relevant platform.
Renewals managed by app stores (Google Play, App Store) must be cancelled through those platforms.
Account and data
To permanently close your account and delete associated data, Youku requires auto-renewal to be disabled and no unresolved disputes.
Send a request to privacy_youku@service.alibaba.com for account deletion; deleted data cannot be recovered.
Will I get a refund?
Standard refund policy
Youku does not provide a universal 14-day cooling-off refund for delivered digital content.
Streaming services typically exclude change-of-mind refunds once content is delivered or access has been used.
Refunds via payment platforms
- Refunds may be possible through the payment platform used (for example, Alipay's "Apply for Refund" under Automatic Deduction).
- Processing times vary: Alipay review ~1 - 3 working days, refund arrival ~1 - 7 working days; card refunds often 3 - 15 days.
Exceptions and disputes
If content is faulty or materially not as described, local consumer remedies may apply and you should raise the issue with the payment provider and Youku support.
Keep transaction records and screenshots to support refund or dispute claims.
Youku plans and pricing
Pricing snapshot
Below are the Youku in-app purchase prices listed in the Singapore App Store (SGD) as verified.
Prices and offers may change; check the app listing in your store for current amounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | S$8.98 | Monthly | Auto-renewing monthly VIP access (ad-free, HD, exclusive content) |
| Quarterly Subscription | S$24.98 | Quarterly (3 months) | Auto-renewing quarterly VIP access |
| Annual Subscription | S$99.98 | Annual | Auto-renewing yearly VIP access |
| Special Package (multiple offers) | S$4.48 / S$3.98 / S$6.98 / S$3.48 | Varied | Special promotional or bundled VIP access offers |
Your consumer rights in Singapore
Cancellation & data deletion
You can request permanent account cancellation and data deletion by emailing privacy_youku@service.alibaba.com after disabling auto-renewal.
Ensure no unresolved transactions or disputes exist; deleted accounts and data are irrecoverable.
No automatic cooling-off for digital streaming
There is no statutory 14-day cooling-off right for delivered digital streaming content in many jurisdictions.
Refunds for change of mind are generally not guaranteed once digital content has been provided or consumed.
Remedies under Singapore law
If the service is defective or misrepresented, you may be entitled to remedies under Singapore consumer protection laws.
Document issues and contact the payment platform and Youku support promptly to seek resolution.
Customer experiences
Positive feedback
- Users value affordable VIP pricing and a wide selection of drama genres when the app functions correctly.
- Special bundles and discounts can offer good short-term value for targeted viewers.
Negative feedback
- Complaints include charges without VIP activation, inability to cancel, and VIP status lost after reinstalling the app.
- Playback problems reported: buffering, crashes, poor perceived video quality, intrusive ads, subtitle and language issues, and missing content.
- Several users report paying per episode unexpectedly or needing refunds that were ignored when purchased via store platforms.
Documentation checklist
What to gather before contacting support
- Proof of purchase: app store receipt or payment platform transaction record.
- Account details: Youku account email/username and device used.
- Transaction ID, date and amount charged (S$ amounts if in Singapore).
Supporting evidence for disputes
- Screenshots of payment confirmation, subscription page, and any error messages or missing VIP access.
- Correspondence records with the app store, payment provider, or Youku support.
Common mistakes
Failing to disable auto-renewal on the correct platform
Many users cancel inside the app but forget to cancel the subscription in Google Play or the App Store, leading to continued charges.
Always confirm cancellation in the platform that billed you (Play Store, App Store, Alipay, etc.).
Assuming a universal refund window
Assuming a 14-day automatic refund right can cause disappointment; streaming services often exclude change-of-mind refunds.
If you expect a refund, file it through the payment provider and keep documentation for any dispute.
Not keeping receipts or screenshots
Without receipts and transaction IDs, refund requests and disputes are harder to resolve.
Always save confirmation emails and screenshots immediately after purchase.
Comparative recap
Quick comparison table
| Platform | Cancellation method | Refund likelihood |
|---|---|---|
| Youku app (Mobile/Web) | Cancel Automatic Renewal in My → Member Center | Low - no standard cooling-off; refunds rare except via payment provider |
| Google Play | Cancel via Google Play app or play.google.com Subscriptions | Depends on Google Play refund policy; contact Play Store for requests |
| Web / Other payment methods (Alipay) | Disable auto-renewal on payment platform; email privacy_youku@service.alibaba.com for account deletion | Possible - apply via the payment platform (Alipay refund processes and times apply) |
After cancelling
Next steps you should take
Keep confirmation of cancellation and the date when your paid access will end.
Monitor your bank or payment account for any unexpected charges over the next billing cycle.
Where to get help
For the app listing and in-app purchase details, review the Youku App Store page:
Youku on the Singapore App Store
For account deletion or privacy requests, email privacy_youku@service.alibaba.com and include transaction details and account ID.
Address
Legal Department (mail)
Youku Legal Department
28/F, Block B, Wangjing East Park, Building 4, Area 4, Wangjing, Chaoyang District, Beijing, 100102, China
Support email and notes
Account cancellation and data deletion requests: privacy_youku@service.alibaba.com
Before emailing, ensure auto-renewal is disabled and there are no unresolved transactions or disputes.