Cancellation Atlas: Easy Method

What is Atlas

Overview

Atlas is a subscription-based service that offers secure internet access and related account services. It is commonly used for private browsing, masking IP addresses, and accessing restricted content.

Scope of service

Different Atlas products may include in-app account features and separate VPN subscriptions. Specific features and billing arrangements depend on how and where you subscribed.

How to cancel Atlas

Cancel from the app (recommended)

• Open the Atlas app and go to Support.
• Choose Contact Support → Account Management → Cancel Account.
• If your account is inactive, closure may be instant; otherwise support typically replies within 1 - 2 business days.

Cancel if the app is inaccessible

• If you cannot access the app, email the Atlas support address to request cancellation.
• Provide your account email and a clear request to close your account to speed processing.

Subscriptions through app stores

• If your Atlas VPN subscription was purchased via the App Store, Google Play or Amazon, cancel directly through that third-party platform.
• Atlas cannot cancel or refund purchases made through those stores; use the platform’s subscription management tools instead.

What happens when you cancel

Access after cancellation

If your account is closed immediately, access ends as noted by support. For paid subscriptions via third parties, service usually remains until the end of the paid period.

Renewals and billing

Automatic renewals stop after cancellation for direct subscriptions. For third-party subscriptions, you must cancel on the platform to avoid future charges.

Data and account records

Support can confirm what happens to your data on request. Always ask support to confirm whether your personal data and account records will be deleted or retained after closure.

Will I get a refund?

Direct subscriptions - initial purchase

• 30-day money-back guarantee applies to initial purchases longer than one month for direct subscriptions.
• Monthly direct subscriptions have a 14-day refund window on the initial purchase only.

Renewals and exceptions

• Renewal charges are generally not refundable.
• Refunds for purchases made through third parties (App Store, Google Play, Amazon) must be requested from those platforms; Atlas cannot process these refunds.

Regional consumer protections

Users in the EEA, UK and Switzerland who bought directly may have a 14-calendar-day right of withdrawal after purchase.

If you think a statutory right applies, contact Atlas support to request a refund and reference the relevant consumer right.

Atlas plans and pricing

Where to check pricing

Do not rely on third-party summaries for current prices. Check Atlas’s official pricing pages for the most accurate, up-to-date information.

Official pricing links

• Atlas official pricing
• Help article about Atlas cost

Local currency note

No verified Singapore Dollar (SGD) pricing was found for 2025/2026; check your App Store listing or contact support for localized rates.

Your consumer rights in Singapore

Relevant law

Singapore’s Consumer Protection (Fair Trading) Act provides protections for certain purchases and sales practices. Specific rights can depend on how and where you bought the service.

Cooling-off and withdrawal

A 14-day cooling-off period may apply in some online or off-premises sales. Eligibility depends on the sale channel and circumstances.

Recommended actions

• Check whether your purchase qualifies for statutory cancellation or withdrawal.
• Contact Atlas support to request cancellation and, if relevant, a refund citing Singapore consumer law.
• If you cannot resolve the issue, consider seeking advice from Singapore consumer protection authorities.

Customer experiences

Positive feedback

Users praise Atlas for ease of use, smooth onboarding, and effective tools for lead generation or recruitment workflows.

Support is often described as attentive and responsive in user reviews, which many customers appreciate.

Negative feedback

Some users report app stability issues and repeated sign-in requirements, especially on varying networks.

Other complaints include awkward search/navigation and occasional outdated or incomplete data in searches.

Takeaway

• Atlas scores well for usability and support for many users.
• Consider testing the service during the refund/withdrawal window to ensure it meets your needs.

Documentation checklist

What to prepare before contacting support

• Account email address and username used with Atlas.
• Subscription details: purchase date, plan type, and payment method.
• Screenshots or records of billing charges if requesting a refund.

For third-party purchases

• Order receipt from the App Store, Google Play, or Amazon.
• Transaction ID or invoice number from the store’s purchase history.

Common mistakes

Not checking where you subscribed

Many users try to cancel in-app but actually subscribed via an app store. This prevents cancellation and refunds if not handled on the correct platform.

Missing supporting information

Failing to include account email, receipts or transaction IDs slows support response and refund processing.

Assuming renewals are refundable

Some users assume renewals are covered by initial refund policies. Renewals are typically non-refundable, so check the terms before requesting refunds.

Comparative recap

Summary table

After cancelling

Confirming cancellation

Wait for a confirmation message from Atlas support. If you do not receive confirmation within the stated response time, follow up with the support channel you used.

Useful links

• How do I cancel my account?
• How much does Atlas cost?
• Atlas pricing page

Next steps

If you need a refund, include purchase receipts and the reason for the request. For third-party purchases, start with the store where you bought the subscription.

Address

Operational contact (Singapore)

6A Shenton Way, #04‑01 OUE Downtown Gallery, Singapore

Support reminder

For cancellations and account questions, use the in-app Support flow or the support email as described above to ensure your request is recorded and processed.