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Cancellation Clario: Easy Method
What is Clario
Overview
Clario is a VPN-security and anti-spy tool that aims to protect online privacy by encrypting connections and detecting threats. It is offered as a mobile app known as Clario Anti Spy with subscription plans.
Main features
Features typically include real-time threat detection, device scanning, and privacy protections across multiple devices. The app is distributed via mobile app stores and a web-based account interface.
How to cancel Clario
Cancel via App Store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile, go to Subscriptions, find Clario and choose Cancel.
- Note: You must cancel at least 24 hours before the current period expires to stop auto-renewal.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile, then Payments & subscriptions → Subscriptions.
- Select Clario and tap Cancel subscription.
- Note: You must cancel at least 24 hours before the current period expires to stop auto-renewal.
Cancel via Web / In-app (Clario Anti Spy)
- Open the Clario Anti Spy app → My Account → My Subscription → Cancel option.
- Follow on-screen prompts to confirm cancellation inside the app.
- Cancellation confirmation screens or emails are useful to keep as proof.
What happens when you cancel
Access after cancellation
Cancellation generally stops future renewals but does not immediately remove access during the paid period.
You typically retain access until the end of the current paid term for subscriptions.
Renewal and billing
Subscriptions auto-renew unless you cancel in advance (usually at least 24 hours before renewal for store-based purchases).
After cancelling, no further automatic charges should occur, but keep receipts and bank statements to verify.
Data and account
Canceling a subscription does not necessarily delete your Clario account or personal data; check app settings or terms for data-retention details.
To remove account data you may need to contact Clario support as described in the app or terms of service.
Will I get a refund?
Official Clario policy
Clario's current official terms state that all purchases of Clario Anti Spy (mobile app) are non-refundable.
This non-refund policy applies to purchases made in the app as expressed in Clario Terms.
Exceptions and notes
- Past media reviews have mentioned a 14-day money-back guarantee, but that appears outdated and is not reflected in current official terms.
- If you believe a charge was misrepresented or the service was defective, you may have consumer remedies under local law.
Clario plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Monthly (3 devices) | S$19.98 | Monthly | Protect up to 3 devices |
| 3‑Month (3 devices) | S$49.98 | Every 3 months | Protect up to 3 devices |
| 6‑Month (3 devices) | S$69.98 | Every 6 months | Protect up to 3 devices |
Pricing notes
Prices above are the exact SGD amounts retrieved from the Singapore App Store listing for Clario Anti Spy as in‑app purchases.
Actual charges may appear on your statement in another currency depending on your payment method or app store billing.
Your consumer rights in Singapore
General protections
Singapore's consumer protection framework requires fair trading practices for goods and services, including digital products.
Statutory refunds for digital subscriptions are not automatically guaranteed unless the service is misrepresented or defective.
Where to seek redress
- If you believe you were billed unfairly or misled, you may file a complaint with the Consumers Association of Singapore (CASE).
- Keep receipts, subscription IDs, and correspondence to support any complaint or dispute.
Customer experiences
Positive reports
Some users praise Clario support staff as responsive and helpful, with 24/7 availability noted by several reviewers.
Other users report successful remediation of privacy or security issues after using the app.
Negative reports
Many reviews on public sites cite recurring complaints of unexpected or continuing charges even after cancellation.
Users also report difficulty cancelling, being overcharged, and poor resolution or refund refusal in some cases.
Documentation checklist
What to gather before contacting support or filing a dispute
- Order receipt or app-store purchase receipt showing date and amount.
- Subscription ID or account email used with Clario.
- Screenshots of subscription status in the app or app-store subscription page.
- Timestamped proof of cancellation attempts and any confirmation messages.
- Bank or card statements showing the charge(s).
Why this matters
Having complete documentation speeds communication with support and improves outcomes when disputing charges.
Receipts and screenshots are especially important if escalating to your bank or to CASE.
Common mistakes
Assuming cancelling the app uninstalls subscription
Deleting the app does not cancel the subscription. You must cancel through the app store or the in‑app subscription menu.
Users who uninstall the app but do not cancel in their store account may continue to be billed.
Waiting until last minute or misunderstanding refund rules
Waiting until the renewal window can cause overlap and missed cancellations; stores typically require cancellation at least 24 hours before renewal.
Assuming a refund will be granted automatically is risky - Clario's terms state purchases are non‑refundable unless local law provides otherwise.
Comparative recap
At-a-glance comparison
| Platform | Cancel method | Refund policy | Period |
|---|---|---|---|
| App Store (iOS) | Manage and cancel via your Apple App Store account settings. | All Clario purchases are stated as non‑refundable; store refund policies may vary. | Varies (monthly / 3‑month / 6‑month) |
| Google Play (Android) | Manage and cancel via your Google Play Store account settings. | All Clario purchases are stated as non‑refundable; store refund policies may vary. | Varies (monthly / 3‑month / 6‑month) |
| Web / In‑app (Clario Anti Spy) | Open app → My Account → My Subscription → Cancel option. | Cancellation takes effect at end of current paid term; purchases are non‑refundable per terms. | Varies (monthly / 3‑month / 6‑month) |
Quick takeaway
Cancel via the platform where you purchased. Keep receipts and confirm cancellation to avoid future charges.
If you face billing errors, document everything and consider escalation to consumer authorities if needed.
After cancelling
What to check immediately
- Confirm you received a cancellation confirmation email or screenshot from the app or store.
- Monitor bank/card statements for any unexpected future charges.
Helpful official links
Address
Company contact location
500 Yale Ave N, Seattle, Washington, 98109 US
Notes on contacting
Use in‑app support channels or the official FAQ/terms pages for account or billing inquiries before sending postal correspondence.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.