Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel IDENTITY GUARD
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Identity Guard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Identity Guard: Easy Method
What is Identity Guard
Overview
Identity Guard is a subscription service that monitors personal information and alerts users to potential identity theft or fraud risks.
It offers tiers with varying levels of credit monitoring, bank and investment monitoring, social media checks, and identity theft insurance.
How it is delivered
Services are managed via an online dashboard and mobile app backed by Aura (Identity Guard’s operator).
Billing is subscription-based (monthly or annual) and handled through Identity Guard’s account system or, in some cases, platform app stores.
How to cancel Identity Guard
Cancel via website or app dashboard
- Log into your Identity Guard account.
- Go to Membership or Billing & Subscription in your account settings.
- Click “Cancel Plan” to stop future renewals; the subscription remains active until the end of the current billing cycle.
Cancel by phone and in-app considerations
- You can call Identity Guard customer support (US numbers listed in their FAQ) to request cancellation over the phone.
- Identity Guard’s documentation does not list separate App Store or Google Play cancellation steps; cancellations are handled via the Identity Guard account or phone per their FAQ.
What happens when you cancel
Access and renewal
When you cancel, your subscription typically remains active until the end of the paid billing period.
Auto-renewal is stopped so you are not charged for the next cycle after cancellation.
Account data and reactivation
Your account and monitoring data may remain on file under Identity Guard’s terms; contact support or their legal department for deletion requests.
You can usually reactivate the service by signing in and selecting a new plan if desired.
Will I get a refund?
Annual plans
Annual plans are eligible for a refund if cancelled within the 60-day money-back guarantee window defined by Identity Guard.
To request a refund for an annual plan, follow the refund process in their FAQ or contact support promptly.
Monthly plans and exceptions
- Monthly plans: Identity Guard’s policy states there are no refunds for unused time; service stays active until the end of the month.
- Exceptions: Refunds may be granted at Aura’s sole discretion for special cases (for example, breaches of terms). Employee benefit purchases may follow different rules, often with no refunds.
See Identity Guard’s terms for full details: Terms of Use.
Identity Guard plans and pricing
Pricing summary
Below are the published USD plans and listed monthly/annual rates. No SGD prices were found in the public listing.
Actual SGD cost depends on the USD→SGD exchange rate or in-app store pricing in Singapore.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual Value | US$8.99/month | Monthly | Basic identity protection |
| Individual Value (Annual) | US$7.50/month (~$90/year) | Annual | Basic identity protection |
| Individual Total | US$19.99/month | Monthly | Credit monitoring, bank account monitoring |
| Individual Total (Annual) | US$16.67/month (~$200/year) | Annual | Credit + identity protection |
| Individual Ultra | US$29.99/month | Monthly | Full suite: social media, investment, criminal monitoring |
| Individual Ultra (Annual) | US$25.00/month (~$300/year) | Annual | Premium coverage |
| Family Value | US$14.99/month | Monthly | Basic identity protection for family |
| Family Value (Annual) | US$12.50/month (~$150/year) | Annual | Family basic protection |
| Family Total | US$29.99/month | Monthly | Credit + identity protection for family |
| Family Total (Annual) | US$25.00/month (~$300/year) | Annual | Family credit + identity coverage |
| Family Ultra | US$39.99/month | Monthly | Premium family protection |
| Family Ultra (Annual) | US$33.33/month (~$400/year) | Annual | Comprehensive premium family protection |
Your consumer rights in Singapore
Statutory cooling-off and Identity Guard policy
Identity Guard’s publicly stated refund policy does not include an explicit 14-day cooling-off right.
Their documented guarantees are: 60 days for annual plans and no refunds for monthly plans.
Practical steps for Singapore consumers
- Keep proof of purchase and dates to support any refund or dispute request.
- If you believe a practice breaches Singapore consumer law, escalate to local consumer authorities (for example, file a complaint with relevant consumer protection bodies).
Customer experiences
Positive reports
Some reviewers praise fast, helpful customer support and effective identity-recovery assistance for serious issues.
Expert reviews note strong identity theft insurance coverage in certain plans and competitive annual pricing.
Negative reports
Other customers report difficulty cancelling, issues after auto-renewals, and limited or no refunds for partial unused time.
There are also complaints about account access problems, long hold times, and unresolved callbacks in some reviews.
See user reviews: Trustpilot reviews.
Documentation checklist
Before you call or request cancellation
- Account email and username used to register.
- Order number or receipt and purchase date.
- Last 4 digits of the payment card used (if applicable).
When you submit a refund or legal request
- Screenshot of your subscription page showing plan and renewal date.
- Clear statement of the cancellation date and refund request (if applicable).
- Keep a record of phone calls, agent names, and confirmation emails.
Common mistakes
Missing timing and renewal windows
Many customers attempt to cancel after automatic renewal and expect a refund for unused time; monthly plans do not receive refunds per Identity Guard’s policy.
To avoid this, cancel before the renewal date and document the cancellation confirmation.
Wrong cancellation channel
Some users try to cancel through the App Store or Google Play while their subscription is managed directly through Identity Guard’s account.
Check your billing source and follow the Identity Guard dashboard steps or call support if their FAQ indicates account-based cancellation.
Comparative recap
Key features at a glance
The table below summarizes plan tier, typical monthly USD price, and main coverage highlights to help you decide before cancelling or when comparing alternatives.
Comparison table
| Plan | Price (USD/month) | Period | Notable coverage |
|---|---|---|---|
| Individual Value | 8.99 | Monthly | Basic identity protection |
| Individual Total | 19.99 | Monthly | Credit & bank monitoring |
| Individual Ultra | 29.99 | Monthly | Full monitoring (social, investment, criminal) |
| Family Value | 14.99 | Monthly | Basic family protection |
| Family Total | 29.99 | Monthly | Family credit & identity monitoring |
| Family Ultra | 39.99 | Monthly | Comprehensive premium family protection |
After cancelling
Follow-up actions
Save any confirmation emails or cancellation screenshots for your records.
If you expect a refund under the 60-day annual guarantee, follow up promptly and reference your purchase date.
Useful links
- Identity Guard FAQ and cancellation guidance: Identity Guard FAQ
- Identity Guard Terms of Use (refund and legal details): Terms of Use
- User review snapshots for context: Trustpilot
Address
Legal correspondence
Send cancellation notices or non-routine legal notices to the legal department at the operator address below.
Mailing address
Aura Sub, LLC, Attn: Legal Department
2553 Dulles View Drive, Suite 400, Herndon, VA 20171, United States