Cancellation Identity Guard: Easy Method

What is Identity Guard

Overview

Identity Guard is a subscription service that monitors personal information and alerts users to potential identity theft or fraud risks.

It offers tiers with varying levels of credit monitoring, bank and investment monitoring, social media checks, and identity theft insurance.

How it is delivered

Services are managed via an online dashboard and mobile app backed by Aura (Identity Guard’s operator).

Billing is subscription-based (monthly or annual) and handled through Identity Guard’s account system or, in some cases, platform app stores.

How to cancel Identity Guard

Cancel via website or app dashboard

• Log into your Identity Guard account.
• Go to Membership or Billing & Subscription in your account settings.
• Click “Cancel Plan” to stop future renewals; the subscription remains active until the end of the current billing cycle.

Cancel by phone and in-app considerations

• You can call Identity Guard customer support (US numbers listed in their FAQ) to request cancellation over the phone.
• Identity Guard’s documentation does not list separate App Store or Google Play cancellation steps; cancellations are handled via the Identity Guard account or phone per their FAQ.

What happens when you cancel

Access and renewal

When you cancel, your subscription typically remains active until the end of the paid billing period.

Auto-renewal is stopped so you are not charged for the next cycle after cancellation.

Account data and reactivation

Your account and monitoring data may remain on file under Identity Guard’s terms; contact support or their legal department for deletion requests.

You can usually reactivate the service by signing in and selecting a new plan if desired.

Will I get a refund?

Annual plans

Annual plans are eligible for a refund if cancelled within the 60-day money-back guarantee window defined by Identity Guard.

To request a refund for an annual plan, follow the refund process in their FAQ or contact support promptly.

Monthly plans and exceptions

• Monthly plans: Identity Guard’s policy states there are no refunds for unused time; service stays active until the end of the month.
• Exceptions: Refunds may be granted at Aura’s sole discretion for special cases (for example, breaches of terms). Employee benefit purchases may follow different rules, often with no refunds.

See Identity Guard’s terms for full details: Terms of Use.

Identity Guard plans and pricing

Pricing summary

Below are the published USD plans and listed monthly/annual rates. No SGD prices were found in the public listing.

Actual SGD cost depends on the USD→SGD exchange rate or in-app store pricing in Singapore.

Plan table

Your consumer rights in Singapore

Statutory cooling-off and Identity Guard policy

Identity Guard’s publicly stated refund policy does not include an explicit 14-day cooling-off right.

Their documented guarantees are: 60 days for annual plans and no refunds for monthly plans.

Practical steps for Singapore consumers

• Keep proof of purchase and dates to support any refund or dispute request.
• If you believe a practice breaches Singapore consumer law, escalate to local consumer authorities (for example, file a complaint with relevant consumer protection bodies).

Customer experiences

Positive reports

Some reviewers praise fast, helpful customer support and effective identity-recovery assistance for serious issues.

Expert reviews note strong identity theft insurance coverage in certain plans and competitive annual pricing.

Negative reports

Other customers report difficulty cancelling, issues after auto-renewals, and limited or no refunds for partial unused time.

There are also complaints about account access problems, long hold times, and unresolved callbacks in some reviews.

See user reviews: Trustpilot reviews.

Documentation checklist

Before you call or request cancellation

• Account email and username used to register.
• Order number or receipt and purchase date.
• Last 4 digits of the payment card used (if applicable).

When you submit a refund or legal request

• Screenshot of your subscription page showing plan and renewal date.
• Clear statement of the cancellation date and refund request (if applicable).
• Keep a record of phone calls, agent names, and confirmation emails.

Common mistakes

Missing timing and renewal windows

Many customers attempt to cancel after automatic renewal and expect a refund for unused time; monthly plans do not receive refunds per Identity Guard’s policy.

To avoid this, cancel before the renewal date and document the cancellation confirmation.

Wrong cancellation channel

Some users try to cancel through the App Store or Google Play while their subscription is managed directly through Identity Guard’s account.

Check your billing source and follow the Identity Guard dashboard steps or call support if their FAQ indicates account-based cancellation.

Comparative recap

Key features at a glance

The table below summarizes plan tier, typical monthly USD price, and main coverage highlights to help you decide before cancelling or when comparing alternatives.

Comparison table

After cancelling

Follow-up actions

Save any confirmation emails or cancellation screenshots for your records.

If you expect a refund under the 60-day annual guarantee, follow up promptly and reference your purchase date.

Useful links

• Identity Guard FAQ and cancellation guidance: Identity Guard FAQ
• Identity Guard Terms of Use (refund and legal details): Terms of Use
• User review snapshots for context: Trustpilot

Address

Legal correspondence

Send cancellation notices or non-routine legal notices to the legal department at the operator address below.

Mailing address

Aura Sub, LLC, Attn: Legal Department

2553 Dulles View Drive, Suite 400, Herndon, VA 20171, United States