Cancellation Mullvad: Easy Method

What is Mullvad

Description

Mullvad is a privacy-focused VPN service that encrypts your internet traffic and aims to minimise personal data collection.

It uses a flat pricing model and supports WireGuard and other standard VPN protocols for secure connections.

Key features

Core features include a strict no-logs approach, simple anonymous account numbers, and support for multiple platforms.

Mullvad advertises a single flat plan that covers up to five devices and emphasises privacy and transparency.

How to cancel Mullvad

Web / standard subscriptions (post‑mid‑2022)

• There is no auto-renew for most web purchases after mid‑2022; simply stop paying when your paid period ends.
• If you paid via Stripe/PayPal in SGD or EUR, do not renew the payment method and your access will expire at the end of the paid period.

Legacy subscriptions, App Store and Google Play

• Legacy auto-renew subscriptions (PayPal or credit card from before mid‑2022): Log into your Mullvad account → Account → Subscriptions → click "Unsubscribe".
• iOS/App Store subscriptions must be cancelled through Apple: Settings → Your Name → Subscriptions → Mullvad VPN → Cancel Subscription; Mullvad cannot cancel App Store subscriptions for you. See a how-to summary: Engadget: how to cancel Mullvad.
• Android/Google Play subscriptions must be cancelled in the Google Play Store: Profile icon → Payments & subscriptions → Subscriptions → Mullvad → Cancel Subscription.

What happens when you cancel

Access after cancellation

If you cancel (or stop paying) your subscription, you keep access until the paid period expires.

After the expiry date, your account will no longer be able to connect unless you pay again.

Account and payment data

Mullvad deletes payment data after the refund window closes, and that can make later refunds impossible.

• Payment-related records are removed per Mullvad's policies after the eligible refund period.
• Account numbers and non-payment settings may remain unless you request account deletion separately.

Will I get a refund?

Standard refund policy

Mullvad offers a 14‑day money‑back guarantee for all new payments; the 14‑day period starts when payment is made.

Payments made before January 31, 2025 may still be eligible for a 30‑day refund window under the earlier policy.

Exceptions and how to request a refund

• Refunds are not available for cash or cryptocurrency (BTC/BCH/XMR) payments.
• Apple in-app purchases must be refunded via Apple; Mullvad cannot process those refunds.
• Voucher or reseller purchases: refunds are handled by the seller; Mullvad does not hold that payment data.
• Eligible methods Mullvad can refund: credit card, PayPal, Google Play in-app purchases, Swish, and SEPA (within Europe).
• To request a Mullvad‑handled refund, email Mullvad support with your account number and proof/token details within the refund window. See Mullvad's terms and refunds pages for details: Mullvad terms and Mullvad refunds.

Mullvad plans and pricing

Overview

Mullvad uses a single flat-rate plan. Prices are listed by Mullvad in EUR; SGD amounts below are approximations.

SGD approximations change with exchange rates and payment processors may show a converted amount at checkout.

Pricing table

Your consumer rights in Singapore

Refund windows and platform distinctions

Mullvad's contractual refund window (14 days, sometimes 30 days for older payments) governs refunds handled by Mullvad itself.

If you bought via Apple, Google Play, a voucher or reseller, the refund terms of that platform or seller apply instead of Mullvad's direct policy.

Practical steps and local protections

Keep clear records of payments, dates and correspondence when requesting refunds - these support any complaint to local consumer bodies.

If you believe a vendor has not met obligations, you can raise the issue with Singapore consumer authorities (for example, file a complaint or seek advice from local consumer protection organisations).

Customer experiences

Positive feedback

Many users praise Mullvad's strong privacy protections, anonymity, transparent flat pricing and reliability.

Reviewers also note ease of use, stable connections for many users, no personal data required to create an account, and generally helpful support responses.

Negative feedback

Common criticisms include slower customer support (email-only for many issues), limited streaming compatibility, and occasional technical hiccups.

Some long-term users report connection drops or speed changes over time and limitations such as no port forwarding and a smaller server network compared with some competitors.

Documentation checklist

What to prepare before contacting support

• Your Mullvad account number (visible in the Mullvad client or website).
• Payment proof: transaction ID, receipt, or payment token (credit card/PayPal reference).
• Date and amount of the payment and the payment method used.

Extra items that help speed refunds

• Platform details (e.g., Web/PayPal/App Store/Google Play/voucher/reseller).
• Short description of the reason for the refund request and any troubleshooting steps you tried.
• Copies of email correspondence with support if you have already contacted Mullvad.

Common mistakes

Cancelling in the wrong place

A frequent error is trying to cancel through Mullvad when the subscription was purchased through Apple, Google Play, or a reseller.

For App Store and Google Play purchases you must cancel with Apple or Google Play; Mullvad cannot cancel those subscriptions for you.

Missing the refund window or using ineligible payment methods

Another common mistake is missing the 14‑day refund window or expecting refunds for cash/cryptocurrency payments, which Mullvad does not refund.

Always check the payment date and method; payments made before Jan 31, 2025 may have had a 30‑day window, but new payments follow the 14‑day policy.

Comparative recap

Quick comparison points

This table highlights Mullvad's strengths and common trade-offs compared with a typical VPN provider.

Use it to decide if Mullvad's privacy-first approach fits your needs.

Comparison table

After cancelling

Immediate next steps

• Verify your subscription expiry date and confirm you no longer see active payments on your bank/PayPal statements.
• If you requested a refund, keep the support correspondence and refund confirmation until the amount posts to your account.

Helpful links

• Mullvad terms of service: https://mullvad.net/en/help/terms-service
• Mullvad refunds info: https://mullvad.net/zh-hant/help/refunds
• Step-by-step cancellation summary: Engadget: how to cancel Mullvad

Address

Postal address

Mullvad VPN AB, PO Box 53049, 400 14 Gothenburg, Sweden.

Contacting support

For refunds or account questions, contact Mullvad support via the help pages linked above and include your account number and payment details.

If you purchased via Apple, Google Play or a reseller, use the platform's support channel for billing and refunds.