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Cancellation service #1 in Singapore
Rav Endpoint Protection (ReasonLabs / RAV) is a subscription-based security product that provides antivirus, firewall, and endpoint protection features for devices.
The service is provided under the ReasonLabs and Rav.ai brands, with account management and billing typically handled through the web portal tied to your subscription.
Cancellation typically takes effect at the end of your current billing period, so you retain protection until that date.
No immediate loss of service should occur if cancellation is completed before the renewal date.
Your account information and settings usually remain accessible unless you request account deletion.
Automatic renewals will stop after cancellation; keep records of confirmation to avoid unexpected charges.
Rav.ai states that payments are non-refundable and that no credits are provided for partial or unused periods.
This no-refund rule is the baseline policy under the Rav.ai terms of service.
ReasonLabs may offer a refund within the first 30 days of your subscription if you contact support and express dissatisfaction.
If you believe you qualify for a 30-day refund, contact support promptly and keep documentation of your request.
Pricing and plan details can change; always check the official ReasonLabs / Rav website or your account dashboard for current rates.
This guide does not list prices. Do not rely on third-party estimates; verify pricing in your account or on the official site.
Under Singapore law consumers may challenge unfair contract terms or unsolicited renewals under the Consumer Protection (Fair Trading) Act.
Automatic subscription renewals without clear consent or a transparent cancellation process may be contested.
Document renewal notices, evidence of attempts to cancel, and any lack of clear cancellation options.
If charged unfairly, consider raising the issue with the Consumers Association of Singapore (CASE) or disputing the payment with your bank or card issuer.
Some users praise the clean interface and reasonable malware detection performance, noting the product can work well on typical devices.
See independent reviews for broader context and technical assessments.
There are reports of unexpected installations, bundling with other software, difficulty uninstalling, and instances of false positives.
Some users have described the software as PUP or junkware and recommended alternatives such as built-in protections in some operating systems.
A frequent error is waiting and missing the renewal date; many subscriptions renew automatically and cancellation must occur before the cycle renews.
Users often expect prorated refunds or immediate service stop; Rav.ai’s terms state payments are non-refundable and cancellation usually takes effect at period end.
Contact support quickly if you believe an exception applies (for example, the 30-day ReasonLabs option).
| Feature | Period | Rav Endpoint Protection |
|---|---|---|
| Cancellation effective | Monthly (monthly) / Annual (annual) | Cancel via account settings; takes effect at end of current billing period. |
| Refund policy | First 30 days | ReasonLabs may offer refunds within 30 days if you contact support; Rav.ai terms state payments are non-refundable otherwise. |
| User feedback | N/A | Mixed reviews: some praise interface and detection; others report bundling, uninstall issues, and false positives. |
Keep cancellation confirmations, watch your bank or card statement for any unexpected charges, and save all communication with support.
If charged after cancellation, escalate with the provider and your payment issuer promptly.
For independent commentary and broader review coverage, see the ReasonLabs review:
ReasonLabs review on Comparitech
One Dockland Central
Guild Street, Dublin 1, Ireland, D01 E4X0
This address is the official recipient location provided in recent guidance for registered postal cancellation notices.
When sending physical notices, include your account details and retain proof of postage or delivery.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.