Cancellation service N°1 in Ireland
Contract number:
To the attention of:
Cancellation Department – Dojo
9 Clare Street
D02 HH30 Dublin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dojo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Dojo: Easy Method
What is Dojo
Dojois a payments and point-of-sale provider operating under the trading name of Paymentsense Ireland Limited. The brand supplies card machines, payment links and merchant services geared to small and medium businesses. Its legal and regulatory footprint is European, with a registered office at9 Clare Street, Dublin 2, D02 HH30, Ireland. Dojo’s public materials present pricing tiers and merchant-facing plans for different volumes of card turnover, along with terminal features and transaction fees tailored to businesses rather than individual consumer subscriptions. Consumers in the United States may encounter Dojo when a local merchant uses Dojo equipment, or when cross-border billing arrangements arise; merchants contract with Dojo for payment processing and hardware services.
Why people cancel
Many reasons drive a consumer or small business owner to want tocancel dojo subscriptionor end a contract connected to Dojo services. Common motivations include unexpected or unclear charges, dissatisfaction with pricing or service performance, switching to a different payments provider, closure of the business or change of ownership, and concerns about automatic renewals or long-term equipment leases. Consumers also cancel after poor support experiences or when the billing cadence no longer fits cash flow. Clear cancellation guidance helps protect your money and preserves proof you followed required notice rules.
Subscription plans and merchant pricing (what I found)
Dojo (Paymentsense) publishes merchant pricing and equipment plans on its site. Typical features reported on the site and pricing pages include tiered pricing depending on annual card turnover, a secure transaction fee per transaction, and contract terms that vary by turnover (, plans aimed at lower turnover businesses with a multi-month contract). Contract lengths and monthly terminal or service fees may apply. Contracts for hardware or processing may include minimum terms. For merchants, these elements determine how and when a contract can be ended and whether early termination costs may apply.
| Dojo merchant plan element | Typical details |
|---|---|
| Target customers | Small and medium businesses, merchants with card turnover under defined thresholds. |
| Pricing basis | Per-transaction rate plus monthly terminal/service fees; tiers by annual turnover. |
| Contract duration | Varies (short-term and longer locked-in options reported); equipment leases possible. |
| Other charges | Secure transaction fee per transaction and potential statement or compliance fees. |
What customers say about cancellation
When researching customer feedback in English for the United States market, I found repeated themes across consumer and merchant review sites and discussion forums. Complaints frequently mention difficulty ending service obligations, disputed or unclear fees when cancelling, and frustration with long contract terms or equipment leases that lead to early termination costs. Some customers report receiving marketing or contact attempts after they intended to stop service; others report delays before charges actually stop. Positive comments focus on reliable payment acceptance and helpful onboarding in some cases, but these are less common in cancellation discussions. Examples include forum posts describing unwelcome post-cancellation outreach and review-site summaries that flag early termination fees as a frequent concern.
Quote and paraphrased customer feedback
A sample of paraphrased user experiences collected from public forums and review sites: one user said their cancellation felt followed by persistent retention messages; several reviewers flagged "long-term contracts and early termination fees" as a recurring problem; complaint logs show billing disputes where consumers had trouble identifying the source of recurring charges tied to a payment provider. These patterns indicate the practical challenges people face when trying to stop automatic billings or return leased equipment.
Problem: common cancellation traps with subscription services
Subscription and merchant contracts can trap consumers through unclear renewal language, hidden fees, and obligations tied to leased hardware. Merchants facing termination often see balancing charges or claims for equipment return. Across the United States, state-level automatic renewal laws and federal enforcement tools target deceptive renewal practices, but enforcement timelines and remedies vary. Recent legal developments affecting cancellation rules have shifted the regulatory landscape, and some federal proposals intended to simplify cancellation were vacated by courts in 2025, leaving state laws and existing federal statutes as the primary tools consumers can rely on.
Solution: why postal registered mail is the strongest cancellation method
When you decide tocancel dojo subscriptionthe safest, legally defensible approach is to use the postal system and send a registered letter. Registered mail creates a traceable chain of custody, provides dated proof of posting, and—when combined with a return receipt or equivalent proof of delivery—documents that you met a notice requirement by a certain date. Courts and regulators accept registered-post evidence as reliable proof that a communication was sent and received, which is critical when a dispute later centers on whether you gave timely notice. Thus, registered postal delivery gives you a strong record to rely on when contesting post-cancellation charges or when filing complaints with regulators or small claims courts.
Legal and practical advantages
Registered mail offers four practical legal advantages: clarity about the date of notice, a government-backed tracking record, proof that the business received the notice, and an auditable paper trail you can present to a bank, regulator or judge. Many merchant contracts require "written notice" to terminate; registered postal delivery satisfies that phrase by creating verifiable evidence. When a provider disputes a termination date, your registered-post receipt and tracking evidence are often decisive. This evidence also supports refund claims, chargeback disputes, and filings with state attorneys general or consumer protection agencies.
What to include in your registered-post notice (principles only)
A registered-post cancellation notice should be clear about your identity, the account or merchant reference involved, and the effective date you wish the service to end. Include a concise statement indicating you are ending the subscription or terminating the contract. Keep the language factual and avoid emotional commentary. Keep copies of any supporting documents you reference, such as the last invoice amount or a contract clause number. Do not include sensitive account credentials in a way that could compromise privacy; instead, reference account numbers or invoice IDs in the body of the notice. Maintain a copy of everything you send. These are high-level principles rather than a template. Use precise references to your contract or invoices so the business can match your notice to the right account internally.
Timing and notice periods
Contracts often specify notice periods for termination and may condition refunds on cancellation timing. Review any written agreement or the terms presented at purchase for deadlines tied to billing cycles and renewal windows. If the contract sets a deadline before a renewal date, your registered-post delivery date will be the crucial fact. State laws developed to protect consumers sometimes require particular advance notice for renewals or fee increases; , California’s updated automatic renewal law imposes specific notice and disclosure requirements for services that renew automatically and also requires that businesses provide cancellation instructions. Because statutory protections vary by state and because federal rules changed in 2025, preserving strong evidence of the date you sought to terminate is key.
| Factor | Why it matters |
|---|---|
| Registered-post evidence | Provides dated proof received by the company; useful in disputes. |
| Contract notice clause | Specifies any timing or method requirement for valid termination. |
| Refund window | Determines whether unused prepaid time is refundable. |
| Equipment return terms | May impose costs or conditions if rented/leased hardware is not returned. |
Practical preparation before sending registered mail
Before you send a registered-post cancellation, assemble the documentation that proves the context of your request. This includes the most recent invoice, the contract or terms and conditions you accepted at signup (save screenshots or printed copies), and the account or merchant reference numbers. Record the dates when you first noticed unwanted charges and note the amounts and card or bank statements involved. Keep contemporaneous notes of any conversations or outreach attempts you made, including dates and the names of staff if you were able to get them (stored for your records only). Having a clear, organized file helps if you later need to escalate the dispute to a consumer protection agency or a small claims court.
Evidence that helps in disputes
Useful evidence includes billing statements showing recurring charges, copies of your contract or terms, proof of the date you sent the registered-post notice, and any return-receipt confirmation showing the company or an authorized agent received the communication. Bank or card issuer records showing charges and refunds are also central to chargeback and dispute processes. Keep all items in a safe place and make duplicates.
Postclic: practical help to simplify sending registered mail
To make the process easier, consider using a trusted postal service that handles printing and registered sending for you. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions are available. Secure sending with return receipt and legal value equivalent to physical sending can save time and ensure you have documented evidence.
After you send the registered-post cancellation
Once your registered-post cancellation is mailed, track the delivery confirmation and keep the receipt. If the provider posts further charges after the delivery date, use your registered-post evidence when requesting a reversal through your bank or card issuer’s dispute channels. If the provider refuses to accept termination or claims late notice, you can present the registered-post proof when filing a complaint with state consumer protection offices, with the Federal Trade Commission under relevant statutes, or with your state attorney general. Where equipment return is required, follow the return terms specified in the contract and preserve proof of shipment and delivery for the hardware as well. When litigation is necessary, your registered-post evidence is strong proof of compliance with notice obligations.
What to do if charges continue
If charges continue after your valid registered-post notice, document each charge and use the evidence to open a payment dispute with your card issuer and to file complaints with consumer protection agencies. Many banks and card networks permit chargebacks or disputes when you can show you attempted to cancel in a timely and verifiable manner. Keep a chronology of events and attach the registered-post proof to any complaint or dispute form you submit to a regulator or to your bank. If the amount at stake is modest, consider filing in small claims court; your registered-post receipt is admissible evidence supporting your claim.
Consumer protection tools and legal options
Federal and state laws address deceptive subscription and renewal practices. The Restore Online Shoppers’ Confidence Act (ROSCA) targets deceptive online negative-option offers and remains a federal enforcement tool for misleading renewal practices. State automatic renewal laws, such as the strengthened California automatic renewal law enacted and updated in recent years, require clear disclosure and provide remedies for consumers when cancellation information is not made available or when renewal notices are deficient. Use your registered-post evidence when lodging complaints with the FTC, state attorneys general or local consumer protection offices. Keep in mind that a 2025 court decision vacated a federal rule aimed at standardizing "click-to-cancel" obligations; , state laws and existing federal statutes continue to be the primary enforcement routes.
When to consider legal action
Consider small claims court when the disputed sums fall within the local small claims limits and mediation or regulator referrals have not produced relief. In higher-value disputes, seek counsel with experience in consumer contract law and negative-option litigation. An attorney can advise on potential claims under state unfair and deceptive acts and practices laws or under ROSCA where applicable. Keep all your registered-post receipts and related evidence organized to support any legal filing.
Dealing with equipment and merchant obligations
If your subscription or contract includes leased hardware, the contract may require return of equipment or assess liquidated damages for non-return. Review the contract to identify return addresses and deadlines. Use registered-post evidence for any shipment of equipment and retain proof of delivery. If a business claims equipment was not returned, your registered-post proof showing delivery to a company-designated location or agent is critical. When an equipment return is mishandled, regulatory complaints and small claims suits commonly rely on postal proof to resolve who is responsible for loss or non-return charges.
| Service | Primary audience | Key cancellation concern |
|---|---|---|
| Dojo (Paymentsense) | Merchants, card acceptance | Contract length, equipment leases, early termination charges |
| Square | Small merchants | Account holds and fee transparency |
| Stripe | Developers and online merchants | Platform account disputes and payout holds |
What to expect from Dojo after you cancel
After your registered-post notice reaches the company, you should expect the provider to process the termination the terms of the contract and the applicable law. If they accept the notice, they may confirm in writing, adjust billing, or provide instructions for equipment return. If they dispute timing or fees, your registered-post record is the primary documentary proof you can show to a bank, a regulator, or a court. If a provider continues to bill after your effective termination date, escalate using your card issuer’s dispute channels and file complaints with state or federal consumer protection authorities as needed.
Sample outcomes reported by other customers
Reviewers who used registered postal evidence and kept meticulous records report better outcomes when seeking refunds or refunds of disputed amounts. Conversely, those who lacked dated proof frequently faced longer, more expensive disputes. Keep the focus on verifiable proof rather than on back-and-forth disputes without documentation.
What to do after cancelling Dojo
After you have sent registered-post termination and confirmed it was received, take these next steps: monitor your bank and card statements for unexpected charges; keep all receipts, delivery confirmations, and contract documentation; file prompt disputes with your card issuer for any wrongful charges and attach the registered-post proof; submit complaints to consumer protection agencies if the company fails to respect the termination; and, when necessary, pursue a claim in small claims court with your postal evidence. Keep detailed records of every interaction and date. Staying organized improves your odds of obtaining refunds or corrective action.
Practical tips to protect your rights
Be factual in all communications, stick to dates and numbers, preserve copies, and use the registered-post evidence as your anchor. When you prepare your file, include invoices, the contract or terms, bank statements, and the registered-post delivery proof. If matters escalate, consider consumer law resources in your state or a consultation with a consumer rights lawyer to evaluate next steps.