Servizio di annullamento N°1 in United States
Numero di contratto:
All'attenzione di:
Ufficio Disdette – Smileactives
100 N. Pacific Coast Highway, Suite 1600
90245 El Segundo
Oggetto: Disdetta del contratto – Notifica tramite email certificata
Gentili Signori,
Con la presente comunico la mia decisione di recedere dal contratto numero relativo al servizio Smileactives. Questa notifica costituisce una volontà ferma, chiara e inequivocabile di disdire il contratto, con effetto dalla prima data possibile o in conformità al termine contrattuale applicabile.
Vi prego di adottare tutte le misure necessarie per:
– cessare ogni fatturazione a decorrere dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta ricezione della presente richiesta;
– e, se del caso, inviarmi il rendiconto finale o la conferma del saldo.
La presente disdetta vi viene inviata tramite email certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, rendendolo una prova equivalente che soddisfa i requisiti della prova elettronica. Disponete quindi di tutti gli elementi necessari per trattare regolarmente questa disdetta, in conformità ai principi applicabili in materia di notifica scritta e libertà contrattuale.
In conformità al Codice del Consumo e alle normative sulla protezione dei dati, vi chiedo inoltre di:
– eliminare tutti i miei dati personali non necessari ai vostri obblighi legali o contabili;
– chiudere ogni account personale associato;
– e confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della privacy.
Conservo una copia integrale di questa notifica nonché la prova di invio.
Cordiali saluti,
11/01/2026
How to Cancel Smileactives: Complete Guide
What is Smileactives
Smileactivesis a consumer oral care brand marketed for at-home teeth whitening. The brand offers gel and applicator products in multiple sizes and promotional packages that are commonly presented as introductory offers or value bundles. Orders placed through the brand's commerce channels are frequently enrolled in an auto-delivery model that delivers product on a recurring cadence, and the merchant divides larger charges into installment billing by default. The official service materials describe a money-back guarantee window and recurring shipments timed to typical usage. These commercial terms establish a subscription-type contractual relationship between the consumer and the company and create specific cancellation, refund, and billing consequences that a consumer should review before and during any cancellation attempt.
Subscription formulas and plans (official information)
The company's public materials identify a default auto-delivery program with periodic shipments (default frequency approximately every three months) and a billing routine that commonly splits the cost of a shipment into three monthly installments. Product sizes and price points vary; introductory or trial offers are frequently available at lower headline prices, followed by larger replenishment shipments priced at a higher level. The published refund policy offers a 60-day money-back guarantee subject to return and handling terms. These contract elements define the consumer's payment obligation and the supplier's rights to continue billing until any contractual conditions for termination or full payment are met.
| Plan element | Typical details |
|---|---|
| Auto-delivery frequency | Approximately every 3 months (customizable setting indicated on retailer materials) |
| Billing structure | Default split into 3 monthly installments per shipment |
| Trial/intro offers | Lower introductory price; may convert to larger replenishment shipment |
| Return window | 60 days (refund of purchase price less shipping & handling) |
Pricing examples
Independent pricing surveys and retailer listings show a range of size and price options for the product line. Typical retail and promotional pricing points observed on market channels include travel/sample sizes in the $30–$45 range, mid-size containers around $60, and larger multi-ounce packs at higher total prices. Pricing per ounce and bundled offers can alter the realized cost; consumers have reported that shipment size and total billing on subsequent deliveries can be materially different from the introductory shipment.
| Size / offer | Approximate price range (USD) |
|---|---|
| Travel / 1 oz | $34.99–$44.90 |
| 2 oz | ~$60 |
| 3-pack (1 oz) | $79.99 |
| Larger kits | $90–$100+ |
Customer experiences with cancellation
Across consumer review platforms, a consistent pattern emerges: buyers report enrollment in recurring shipments after an initial order and significant difficulty achieving timely termination of the subscription. Reviewers describe surprise billing, continued charges after attempted cancellation, and frustration over perceived opaque terms. These reports appear on large third-party review sites and complaint boards and reflect a mix of negative experiences, with some consumers obtaining refunds while many others report protracted disputes. The volume and tenor of these complaints are material considerations for any consumer assessing the contract relationship.
A representative set of consumer observations paraphrased from open reviews includes the following themes: unexpected recurring charges after a one-time purchase; disagreement over shipment sizes and associated invoices; delays or obstacles in stopping billing; and dissatisfaction with the product performance coupled with difficulty obtaining refunds. Reviewers often use strong language to indicate frustration, and some report having to escalate disputes through their financial institution or consumer protection agencies. These qualitative data points should be read as user-reported experiences rather than adjudicated facts, but they are highly relevant when determining risk and strategy for cancellation.
Selected paraphrased consumer comments include: "it was near impossible to cancel," "charged my card even after I thought I cancelled," and "the subscription details were not clear at checkout." Such direct customer expressions, when aggregated across platforms, establish a pattern that may affect how one frames a termination strategy and evidentiary approach.
What tends to work and what fails
Commonly reported effective measures are those that create verifiable documentary proof of an intent to end the contractual relationship. Conversely, approaches that leave no durable record or depend on informal assurances are reported to fail in stopping charges. Consumers who secure demonstrable, dated evidence of cancellation or that a returned shipment was physically received have stronger positions when disputing subsequent charges. The marketplace reports thus reinforce a principle: adopt mechanisms that yield legally cognizable proof.
Legal framework and consumer protections
Subscription and auto-renewal arrangements are governed by a combination of federal and state consumer-protection rules and by the terms of the parties' contract. At the federal level, the Restore Online Shoppers' Confidence Act and related guidance require clear disclosure of material terms for negative-option offers, express consumer consent prior to charging, and a simple mechanism to stop recurring payments. State laws can add substantial requirements; , recent amendments to California's automatic renewal law impose affirmative consent standards, enhanced disclosure demands, and channel-specific cancellation obligations. These legal frameworks are relevant because they set minimum standards for how a vendor must present terms and how cancellation mechanisms must function for consumers in many jurisdictions.
While statutory protections exist, their practical effectiveness depends on enforcement and on whether the vendor's conduct meets the statutory elements. A consumer negotiating a cancellation should be mindful of both the contract language and the public law regime that may backstop rights, especially where persistent billing or deceptive enrollment practices are alleged. In certain states, statutory requirements mandate that businesses provide "clear and conspicuous" disclosure at the point of sale and provide consumers a cancellation method that is no more burdensome than enrollment. Where those statutory standards are not met, regulators may have remedies and consumers may have arguments to support refund claims.
Implications of installment billing and unpaid balances
Installment billing complicates termination because some merchant terms reserve the right to continue collection on installment obligations even after the consumer cancels future shipments. The vendor's posted materials indicate that canceled accounts with an unpaid balance may continue to be billed the underlying installment plan. From a contract perspective, this often reflects an upfront sale financed through installments rather than an indefinite subscription; the precise legal consequence depends on how the agreement defines the consumer's obligation and any early termination fees or remaining balance mechanics. A careful review of the contract terms and posted refund policy is critical before assuming that cancellation of future shipments eliminates all payment obligations.
Why registered postal mail matters as the primary cancellation method
In disputes over subscriptions, courts and regulators prioritize reliable documentary evidence. A cancellation sent by registered postal mail generates time-stamped proof of delivery and an auditable chain of custody that is more persuasive in litigation, arbitration, or regulator investigations than an unverified verbal representation. Registered mail serves as a formal written notice and typically produces a signed delivery acknowledgment; that output of the postal system creates primary evidence that can establish the date of notice and the content delivered. For these reasons, registered postal mail is the recommended single-method approach for consumers who need a defensible record of their termination communication.
A registered postal notice satisfies a variety of evidentiary needs: it demonstrates the dispatch and receipt dates, it shows the exact language delivered when retained with the posted envelope and tracking record, and it aligns with legal expectations for written notices in many service agreements. When the supplier's terms require a "written" notice to terminate or when the consumer anticipates future disputes, registered delivery reduces ambiguity and supports consumer claims.
What to include in a registered cancellation notice (principles only)
When drafting a cancellation notice intended for registered posting, adhere to core legal principles rather than templates. The notice should unambiguously identify the account (name used on the account and any order or invoice number if known), express a clear and unequivocal intent to terminate the subscription or stop future shipments, specify the effective date of termination if chosen, and request written confirmation of receipt and account closure. The notice should be signed by the account holder or authorized agent. Retain all postal receipts, tracking records, and any returned-delivery proof because those records form the evidentiary basis for any subsequent dispute. Do not rely on informal confirmations; insist on written acknowledgment from the merchant.
These content principles are aimed at avoiding disputes over ambiguity. Stick to the contract language where practical, quote the relevant clause if it is short, and avoid conditional or equivocal phrasing that could be interpreted as non-final. Document retention is essential: preserve one copy of the sent notice and the postal proof for an extended period in case regulatory complaints or civil claims become necessary.
Timing considerations and notice periods
Contracts and law may specify notice windows for cancellation or renewal. Where the vendor's terms include specific timing or renewal notices, ensure the registered dispatch date falls within the time frame required by the contract to avoid renewal or billing for the next cycle. If statutory rules ( state automatic renewal laws) require certain advance notices or annual reminders, the consumer can use those statutory benchmarks to assess whether the merchant met its obligations and to time the registered notice accordingly. Absent a contractual minimum, send a written, time-stamped termination that leaves an objective record before the next scheduled billing to maximize protection.
Documentary strategy and dispute escalation
Collect and preserve all documentation from the date of purchase forward: order confirmations, bank or card statements showing charges, any shipment identifiers, and the copy of the registered mail notice with its dispatch and delivery records. If the merchant later bills an alleged outstanding balance after a registered termination, present the postal evidence and the transaction history to the financial institution when pursuing a billing dispute. Consumer complaint portals and state attorney general offices also accept complaints supported by documented proof; these administrative pathways are often more effective when the consumer can show an unambiguous written termination delivered before the contested charge.
When informal resolution fails, potential escalation tools include filing a complaint with federal or state consumer protection agencies and pursuing remedies through small claims or civil courts for breach of contract or unfair business practices where appropriate. Regulators that handle subscription disputes will typically require contemporaneous evidence that a termination was communicated in a manner consistent with the parties' contract or with statutory notice requirements. Preserving registered-mail proof strengthens any regulatory or judicial remedy.
Practical solutions to reduce friction when sending registered mail
To make the process easier, consider services that allow you to prepare and send legally effective registered notices without specialized equipment. Postclic can simplify this step while preserving the evidentiary advantages of registered posting. Postclic is an online facilitation service that prints, stamps, and sends registered or simple letters on your behalf, so you do not need to access a printer or visit a postal outlet. The service offers many ready-to-use templates for subscription cancellations and other consumer notices and delivers secure sending options with return receipt and legal value equivalent to physical sending. By using a third-party postal facilitation service, you maintain the documentary characteristics of registered mail while reducing logistical burdens. This approach preserves the benefits of postal proof while shortening the practical barriers to sending a properly documented termination notice.
Using such a service can be particularly useful where mobility, time, or access to printing is limited. It also centralizes recordkeeping because the service typically provides the tracking and proof-of-sending files that align with the documentary strategy described earlier. Maintain copies of the service's confirmation and any delivery receipts it produces alongside bank statements and the merchant's communications. Proper use of a facilitation service does not change the legal value of a written registered notice; rather, it reproduces the same evidentiary outcome in a more convenient form.
Where to direct a registered notice for Smileactives
If a consumer chooses to send a registered termination notice, address it to the merchant entity as listed on its corporate materials. The official corporate address to use for delivery and for any registered notice is:Oral Care Products, LLC, 100 N. Pacific Coast Highway, Suite 1600, El Segundo, California 90245, United States. Sending a written, dated termination to that corporate address by registered post creates the record that supports any later dispute resolution. Retain all postal-dispatch documents and delivery acknowledgments.
Assessing likely outcomes after posting registered notice
Once a registered notice is delivered, the merchant may acknowledge the termination, assert that contractual obligations remain ( installment payments), or dispute receipt. If the merchant acknowledges receipt and confirms account closure in writing, preserve that confirmation. If the merchant continues to bill despite a delivered registered termination, use the postal evidence when filing disputes with a card issuer or with state and federal consumer protection agencies. The registered record elevates the consumer's factual footing and reduces the merchant's ability to credibly claim non-receipt. Review the vendor's terms to determine whether any final payment obligation or return-of-product condition survives termination. Where the contract obligates payment for an outstanding financed balance, be prepared to address that separate obligation while contesting any improper future shipments.
Common pitfalls to avoid
Avoid ambiguous language that could be interpreted as conditional or a request rather than a definitive termination. Do not rely on oral statements or on representations without written confirmation. Preserve copies of all postal documentation and do not discard tracking evidence. Finally, be mindful of deadlines in the merchant's terms and any statutory notices; late dispatch may allow the merchant to claim renewal. A registered written notice minimizes these pitfalls by creating an objective record.
Practical table: comparison of purchase channels and risk factors
| Purchase channel | Typical transparency | Billing structure | Observed cancel disputes |
|---|---|---|---|
| Direct auto-delivery from merchant | Variable; disclosures sometimes in fine print | Recurring shipments, split-installment billing reported | High frequency of dispute reports on review platforms |
| Third-party retailer (single purchase) | Often clearer single-sale terms | One-time purchase possible; fewer recurring charges | Lower incidence of subscription disputes |
| Subscription aggregators/resellers | Depends on reseller practices | May impose their own billing terms | Mixed reports; check contract before purchase |
What to do if registered notice does not stop charges
If charges continue following a delivered registered termination, escalate the matter promptly. Prepare a single package of documentary evidence: the copy of the registered notice, delivery proof, transaction records showing disputed charges, and any merchant communications. Present this package to your bank or card issuer when filing a dispute and to the appropriate consumer protection authority if a regulator complaint is needed. Consider filing complaints with state attorney general offices where the merchant does business and with federal consumer protection agencies if the conduct implicates national statutes regulating negative-option enrollments. Keep the registered notice material at the center of any complaint because it is the strongest evidence of termination.
What to do after cancelling smileactives
After you have sent a registered notice and obtained delivery confirmation, monitor your payment accounts closely for at least two billing cycles. Retain all records for a minimum of one year; in some jurisdictions statutory retention periods are longer. If you receive a final acknowledgment from the merchant, store it with your account documentation. If a disputed charge appears, file a formal dispute with your payment provider promptly and include the registered delivery evidence. If the dispute is not resolved, consider filing a complaint with your state attorney general and with federal consumer protection agencies, referencing the registered delivery record as primary evidence.
Finally, consider alternative purchasing channels if you wish to continue using similar products but want to avoid auto-delivery risks; acquiring products through established retail outlets can mitigate exposure to recurring billing disputes. Maintain vigilance in reviewing checkout disclosures and preserve copies of any terms shown at the point of sale to reduce the chance of enrollment surprises in the future.