Serviço de cancelamento N°1 em United States
Número de contrato:
À atenção de:
Departamento de Cancelamentos – E-ZPass NY
E‑ZPass® New York Service Center, Attn: Close Account Processing, PO BOX 149001
10314 Staten Island
Assunto: Cancelamento de contrato – Notificação por email certificado
Exmos. Senhores,
Venho por este meio notificá-los da minha decisão de rescindir o contrato número relativo ao serviço E-ZPass NY. Esta notificação constitui uma intenção firme, clara e inequívoca de cancelar o contrato, com efeitos a partir da primeira data possível ou de acordo com o período de aviso prévio contratual aplicável.
Solicito que tomem todas as medidas necessárias para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a correta receção deste pedido;
– e, quando aplicável, enviar-me o extrato final ou confirmação de saldo.
Este cancelamento é-vos enviado por email certificado. O envio, o carimbo de data/hora e a integridade do conteúdo estão estabelecidos, tornando-o uma prova equivalente que cumpre os requisitos de prova eletrónica. Dispõem, portanto, de todos os elementos necessários para processar corretamente este cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e liberdade contratual.
Em conformidade com a Lei de Defesa do Consumidor e a regulamentação de proteção de dados, solicito também que:
– eliminem todos os meus dados pessoais não necessários para as vossas obrigações legais ou contabilísticas;
– encerrem todas as contas pessoais associadas;
– e me confirmem a eliminação efetiva dos dados de acordo com os direitos aplicáveis em matéria de proteção da privacidade.
Conservo uma cópia integral desta notificação, bem como a prova de envio.
Com os melhores cumprimentos,
11/01/2026
How to Cancel E-ZPass NY: Step-by-Step Guide
What is E-ZPass NY
E-ZPass NYis New York's electronic toll collection system that lets drivers pay tolls without stopping at a booth. A small transponder, called a tag, is assigned to an account and linked to a payment method or prepayment balance. The service offers several plan options, discounts on participating bridges and tunnels, and regional commuter plans. The system is widely accepted across New York toll facilities and in many other states in the E-ZPass network. Enrollment normally includes registering vehicles and tags, establishing a prepayment or pay-per-trip arrangement, and selecting discount plans if eligible.
Plans and pricing at a glance
Key plan types include a Basic Plan with a required prepayment, targeted commuter plans with minimum monthly trip requirements, vehicle-specific discount plans, and a Pay-Per-Trip option that uses a linked bank account instead of a prepaid balance. Basic prepayment and plan details are published by the official E-ZPass New York site and describe plan codes, required prepayments and special commuter rates. , the Basic Plan requires an initial prepayment of $25, and there are commuter plans for Thruway bridges and a Port Authority Staten Island Bridges plan with defined minimums and per-trip discounts. The state also publishes an annual permit option with a variable fee depending on month of enrollment.
Sources for the plan summary are the E‑ZPass New York plans page and New York State service pages.
| Plan | Main features | Notes |
|---|---|---|
| Basic plan | Required prepayment • Usable across most E-ZPass facilities | Initial prepayment: $25 (official guidance). |
| Pay-per-trip | Debited from linked checking account • No prepaid balance required | Daily debits; option for backup payment method. |
| Commuter plans | Discount per trip with a monthly minimum of trips | Examples include the Mario M. Cuomo Bridge commuter plan and others with minimum trip requirements. |
| Annual permit | Single annual fee covering first portion of trip miles | Fee varies by month of enrollment (published schedule). |
Customer experiences with E-ZPass NY
Consumer feedback shows a mix of positive and negative experiences. Many users appreciate faster travel through toll facilities and the discounts available through specialized plans. At the same time, several common complaints appear repeatedly in public forums and consumer sites. Reported problems include contested tolls and late fees, confusion about account replenishment thresholds, difficulty addressing billing disputes, and frustration with account management tools. App and third-party app confusion has also led to security warnings and reports of phishing and scam attempts that target drivers who receive unexpected notices. The volume and pattern of complaints have attracted media attention and consumer posts across platforms.
One recurring theme is frustration with recharge thresholds and account funding behavior that some users find opaque. Another theme is the inconvenience and cost that users report when violations or late penalties are assessed before disputes are resolved. Public consumer platforms collect a range of anecdotal reports about lengthy delays in resolving billing disagreements and poor experiences with automated notices. Security-related reports include phishing attempts that mimic official communications and fake invoices.
These issues appear across consumer review sites, public forums, and news reporting. The Better Business Bureau profile and consumer complaint pages show criticisms focused on billing and account closure difficulties. Social media threads and Reddit posts include many firsthand accounts of users who struggled with auto-replenish settings and unexpected charges. Consumer review sites also show a range of opinions, from satisfied customers to those who reported significant billing conflicts. Media coverage about scam campaigns has made many drivers more wary of unexpected messages relating to toll obligations.
Representative sources for user feedback and complaints: Better Business Bureau, Reddit discussion threads, ConsumerAffairs reviews, and news reports on scam activity.
What works and what does not
What works: the system is effective for regular commuters who monitor usage and maintain account balances or bank links. Discount plans can deliver genuine savings for heavy users on specific corridors. Many motorists report that once account settings are stable, the service is convenient and reliable.
What does not work: intermittent users and those who do not track account balances often face replenishment surprises or penalties. When disputes arise, customers sometimes report slow resolution and frustration with automated processes. Scammers targeting toll customers can make the experience more stressful. For dispute-prone situations, document preservation and formal notice are the most useful consumer tools.
Why customers decide to cancel
Drivers choose to cancel for several reasons: reduced driving or no longer commuting through tolled areas, frequent disputes or unexplained charges, moving out of the service area, switching to another state’s toll program, or security concerns after scam attempts. In many cases, cancellation follows an unresolved billing dispute or dissatisfaction with how charges and fees were explained. For some, the administrative burden of maintaining accounts outweighs the convenience of electronic tolling.
How to cancel E-ZPass NY: the legally safest method
If your goal is tocancel ezpass nyand secure evidence of the request, the most reliable approach is to send a registered postal letter requesting account closure to the official service center. Registered postal delivery provides a documented chain of custody and a return receipt or tracking record that has recognized legal weight in administrative and consumer disputes. Because proof matters when accounts, balances, or tag return obligations are contested, many consumer law advisors recommend registered postal delivery as the preferred option.
The official address for account closure and tag return is:
Address: E‑ZPass® New York Service Center
Attn: Close Account Processing
PO BOX 149001
Staten Island, New York 10314
Official guidance published by the service confirms that the close account form and tags may be returned by mail to the address above, and that failure to return tags may trigger charges identified in the Terms and Conditions. Maintaining proof of delivery to the service center and any tracking or return-receipt documentation is important for later inquiries about tag deposits and unused account balances.
Legal and consumer rights considerations
When you take steps to close an account, understand that account terms and the agency’s Terms and Conditions control final account reconciliation. These terms typically specify that outstanding tolls, notice periods, and tag deposit handling must be settled before final closure. Keep copies of your account statements and any official notices you received. If your tag must be returned to obtain a refund of a deposit or to avoid a lost tag fee, preserve records that show the tag was delivered. Agencies generally have an obligation to refund unused balances and deposits when tags are returned in good condition, subject to verification.
If you believe that a service has applied a charge improperly or failed to follow its Terms and Conditions during closure, you may pursue administrative complaint channels and consider contacting consumer protection authorities. Public records and consumer advocacy organizations can be helpful if the dispute escalates. Documentation created through registered postal delivery is often accepted as proof that a closure request was sent and received, which strengthens your position in any follow-up dispute.
What to include in your postal cancellation communication
Provide clear identifying information so the service center can match the request to the correct account. This usually includes the account name, account number if available, the tags you possess, and a signed statement indicating that you request closure of the account. Mention whether you are returning tags and note the condition of returned tags. Ask for confirmation of account closure and an accounting of any remaining balance or refund. Keep copies of everything you send and any postal tracking or receipt documentation.
Avoid relying on informal or undocumented notice. Written postal records with documented delivery are far more defensible than unsigned or unrecorded communications when questions about timing or receipt arise. The service’s close account instructions and the Terms and Conditions reference tag return and potential charges for failure to return tags, so documented postal delivery is the prudent choice.
| Item | Why it matters |
|---|---|
| Account name and number | Helps the service identify the correct record to close and reconcile. |
| Tag identifiers (if available) | Links physical tag return to the account; necessary to process deposits or avoid lost tag fees. |
| Signed request | Serves as an explicit authorization to close the account. |
| Request for confirmation | Creates an expectation of a formal closure acknowledgement for your records. |
Timing, notice and financial reconciliation
Account terms often specify the agency’s process for closing an account and refunding unused balances or tag deposits. Expect some time for the service center to process tag returns, confirm the tags are in acceptable condition, and issue refunds. Retain bank and transaction records showing any replenishments or payments you made before sending the closure request. If a violation or unpaid toll is outstanding, that may need to be satisfied before the account can be closed in good standing.
Maintain patience but persist with documentation. Registered postal delivery gives you a date-stamped record of when you initiated the closure request. That record can be critical if charges continue after you believe the account was closed.
Common pitfalls and how to avoid them
Many consumer complaints relate to unexpected balances, account automation behavior, or disputes about whether tags were returned. A common pitfall is assuming that an informal or oral request is sufficient. Without documented proof of a closure request, the account may remain active and subject to additional charges. Keep careful records and use registered postal delivery so that you have incontrovertible documentation of the closure request and any returned tags.
Another pitfall is failing to check for outstanding violations or unpaid tolls before initiating closure. Determine whether any violation notices exist that must be addressed to complete account closure. If violations are unresolved, closure may be delayed until the agency verifies them or until a dispute is resolved.
Synthesizing consumer feedback into practical advice
Consumers who reported smooth closures tended to do the following: maintain clear records of account statements, keep tags secured until return, and use recorded postal methods that deliver a proof of receipt. Consumers who described long, unresolved disputes often lacked resolvable documentation showing a closure request or tag return. Public reports suggest that scams and phishing attempts have complicated many users’ interactions, so careful preservation of physical postal receipts and tracking is an important safeguard.
Public forum recommendations often emphasize that when an account closure must be proven, registered postal delivery strengthens the consumer’s legal position. Consumer narratives show that when closure is supported by documented delivery to the designated processing address, many follow-up issues are easier to resolve.
Practical solutions to simplify postal cancellation
To make the process easier, consider a documented postal service that handles printing and sending on your behalf if you lack a printer or prefer an assisted process. One such option is Postclic. Postclic offers a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.
Using a documented postal facilitator can reduce mistakes in addressing or formatting and can provide the same legally valuable delivery records produced by registered postal services. If you choose to use such a service, ensure the outbound address is accurately the official processing address for account closures. Keep the delivery confirmation and any return-receipt record that the facilitator provides.
When registered mail matters most
Registered post is most important when there is a risk of later dispute about whether the closure was requested, particularly where balances, refunds, or lost tag fees could be in play. Registered mail with a receipt or equivalent evidence is useful if the account holder needs to show a date of notice. Use of a documented postal channel reduces the risk of “he said, she said” disagreements about whether and when a closure request was made.
How to handle tag returns and deposit reconciliation
Tags are often tied to a tag deposit or refundable amount on the account. If you return tags in acceptable condition, the deposit is usually credited back or refunded after inspection. Retain the postal proof showing that a tag was sent to the service center. Where available, note the tag model or serial if known so that the service can link the returned items to your account record. If the service assesses a lost tag fee after you returned the tag, the postal proof will support your dispute.
When disputes continue after you send registered mail
If problems persist after you have sent documented postal notice, escalate through written complaint channels and preserve all correspondence. Regulatory bodies and consumer protection offices may require evidence that you used the service center’s prescribed address for closure. Where applicable, file complaints with state consumer protection agencies or oversight offices if you cannot obtain a fair accounting of balances and deposits. The postal delivery record will be critical evidence in any administrative or legal review.
Keep in mind that public consumer reports indicate that many disputes hinge on timing and proof. That is why registered postal delivery is widely recommended by consumer advocates in tolling disputes.
| Issue | Evidence to keep |
|---|---|
| Ongoing charges after closure | Registered mail receipt showing date of notice • Account statements showing charges |
| Lost tag fee disputed | Postal proof of tag return • Tag identifiers if possible |
| Refund not issued | Delivery confirmation and written closure request showing return of tags |
What to do after cancelling E-ZPass NY
After you have sent your registered postal closure request and returned tags, monitor your bank and account statements for refunds or any continued charges. Keep postal receipts and delivery confirmations in your records. If a refund is due, allow the processing time indicated in the Terms and Conditions, then follow up in writing with copies of your postal proof if the refund does not appear. If you encounter unresolved charges or notices, use the registered mail records when you escalate the matter to consumer protection authorities or dispute channels. Preserve all documentation, and consider seeking assistance from a consumer rights organization if the issue becomes complex.
Keeping clear records, choosing registered postal delivery for closure, and retaining postal confirmation are the consumer protections that most reliably change outcomes in disputed account closures. If you need help simplifying the postal step, services that print, mail and provide legal-value receipts can be a pragmatic option, and they will produce the delivery evidence you need to protect your rights.