Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – SplashLearn
201 Spear Street, Suite 1100
94105 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the SplashLearn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel SplashLearn: Complete Guide
What is SplashLearn
SplashLearnis a digital learning platform for children that offers interactive math and reading activities aligned to common standards. The service is marketed to parents and teachers and provides content by grade level with gamified lessons, practice problems, and progress tracking. The company behind the product is StudyPad, Inc., which distributes apps through major app stores and offers subscription plans that unlock full access to curricular content. Parents commonly encounter free trials and recurring billing when they enable full access for their children.
Subscription plans and basic billing facts
The most commonly advertised plans include monthly and annual membership options for math only, reading only, or a combined math and reading membership. App-store listings and independent pricing guides show monthly ranges around $7.99–$11.99 and yearly options around $59.99–$89.99 depending on the plan. Subscriptions are typically set to auto-renew after a free trial period unless cancelled before renewal. These are important facts to keep in mind when you pursue a refund or cancellation claim.
| Plan | Typical monthly price (US) | Typical yearly price (US) |
|---|---|---|
| Math only | $7.99 | $59.99 |
| Reading only | $7.99 | $59.99 |
| Math + reading | $11.99 | $89.99 |
Official company identity and contact address
The corporate name and mailing address that you can use when sending registered postal correspondence are provided here for clarity and record-keeping:STUDYPAD, INC.201 Spear Street, Suite 1100 San Francisco, California 94105. Use this address on any registered postal communication related to your subscription dispute. (This is the company address provided in public company and app-store records.)
Where this information comes from
Pricing and trial details cited above are drawn from app-store listings and official support pages, while user experience reports come from independent review platforms. Paying attention to these public sources helps you frame your cancellation strategy and preserve the strongest possible record should you need to escalate.
Customer experiences with cancellation
Real users reporting on review sites frequently describe frustration around unexpected charges, auto-renewal timing, and difficulties obtaining refunds. Common themes include: repeated or unexpected annual charges, slow or no response to billing complaints, and parents who say they were charged after a trial that they thought they had cancelled. Positive reviews focus on educational value and improvements for children, while negative reviews are concentrated on billing and refund experiences. Below I synthesize what real customers report so you can anticipate typical hurdles.
What users say generally
- Many reviewers report being billed upon or shortly after free-trial expiration and finding refunds difficult to secure.
- Some parents report accidental purchases through device app stores, followed by disputes about refunds and auto-renewal.
- A number of reviews call out lack of timely responses to billing complaints or inconsistent refund outcomes.
- Other users emphasize the platform’s teaching value, noting the product itself can be effective when billing and account matters are handled to their satisfaction.
Direct feedback examples
Paraphrased reports from review platforms indicate that parents experienced automatic renewals they did not expect and found it difficult to recover charges once the renewal occurred. Several reviewers asked for refunds and reported being denied or delayed. These accounts appear across multiple consumer-review platforms and the app-store review sections. That pattern is relevant when you prepare documentation for any dispute or complaint you may file.
Why people cancel
Parents decide to stop a subscription for predictable reasons: cost becomes unsustainable, the child no longer needs the product, the product does not match learning needs, or an unwanted renewal charge appears. Many cancellations are reactionary after an unexpected charge, and those situations are frequently the source of disputes. Being clear about your reason and keeping supporting evidence increases the chance you will obtain a favorable outcome.
Problem: common barriers to successful cancellation or refund
Customers report the following obstacles when attempting to cancel subscriptions or obtain refunds: unclear renewal notice timing, confusion about trial end dates, delayed company responses to billing complaints, and interactions with the platform used to process the subscription (app stores or payment processors) that complicate refund paths. Anticipating these obstacles helps you build a thorough record that proves the timeline and the nature of any disputed charge.
Legal context and consumer protections in the United States
Consumer protections relevant to subscriptions include state laws on automatic renewal and federal statutes addressing deceptive subscription practices. , California’s Automatic Renewal Law requires clear disclosure of renewal terms and, for certain subscriptions, specific renewal notices before charges occur. The federal Restore Online Shoppers’ Confidence Act (ROSCA) requires clear disclosure and a straightforward cancellation mechanism for online subscriptions. These legal frameworks give consumers leverage when a business fails to provide clear renewal terms or erects unfair cancellation obstacles.
Other remedies available to consumers can include disputing unauthorized or unclear charges with the card issuer, filing complaints with state attorneys general, and reporting deceptive practices to the Federal Trade Commission. Keeping a detailed record of what happened, including dates and supporting documentation, strengthens any complaint or dispute.
Solution: why registered postal mail is the recommended cancellation method
As a consumer rights specialist, I recommend usingregistered postal mail(registered mail with tracking and, if available, a return receipt) as your primary cancellation channel when you want a documented, legally credible record of your communication. Registered postal mail creates a formal paper trail and a chain-of-custody record that is harder to dispute than an unverifiable digital note. It helps prove that you provided timely notice and the content of your instruction. The following paragraphs explain the legal and practical advantages and how that evidence functions in disputes.
Legal strength of registered postal proof
Registered postal services provide a mailing receipt with a tracking number and, when selected, a signed return receipt that shows delivery and the recipient’s signature. Courts and regulators accept registered postal records as reliable evidence of notice and delivery in many contract and billing disputes. If you must escalate to a chargeback, arbitration, or a legal complaint, showing that you sent a registered letter and that it was delivered strengthens your position. Public postal guidance confirms that registered mail establishes a documented chain of custody and proof of delivery that is retained for a significant period.
Practical benefits for a parent disputing a subscription
When a subscription auto-renews unexpectedly, having an independent, verifiable record that you notified the company matters. Registered postal mail helps with three goals: creating an unambiguous date-stamped record, obtaining evidence of delivery, and preserving a neutral third-party trail. Panelists, adjudicators, banking dispute specialists, and regulators give weight to such third-party evidence. That makes registered postal communication a strong first move when you must demonstrate you acted within a required notice period.
| Why use registered mail | What it proves |
|---|---|
| Chain-of-custody and tracked handling | Receipt of posting and delivery events recorded by postal service |
| Optional return receipt with signature | Recipient accepted the item and signed, proving delivery |
| Document retention by postal service | Records available as evidence if dispute continues |
Applying registered postal cancellation tosplashlearn cancel subscription
If you decide to proceed using the postal route, address your registered postal notice to the company at the corporate address provided earlier in this article:STUDYPAD, INC.201 Spear Street, Suite 1100 San Francisco, California 94105. Sending registered postal correspondence to the known corporate address and keeping the postal receipts provides a durable record to use in any later dispute resolution or complaint. The use of registered postal mail is particularly important where auto-renewal timing and notice are contested.
What to include in a registered postal communication (principles, not templates)
Keep content focused and factual. Include the account holder’s full name, the billing details you can reference (date of charge, last four digits of the card used, and the subscription plan name if known), the date when you are asserting cancellation, and a clear statement that you intend to terminate the subscription. Attach any supporting documents that prove the timeline you are asserting, such as screenshots or statements showing the charge. Maintain copies of everything for your records. These are high-level principles only; do not rely on this as a form or template.
Timing and notice windows
Act promptly. Many complaints arise when consumers miss a trial cutoff or renewal notice window. State laws and app-store policies often hinge on specific timing rules for notice before renewal. Registered postal mail establishes the date you provided notice. If a statute requires notice a set number of days before renewal for year-long plans, your registered postal record is your proof that you met or missed that timing. Consult the supporting legal citations in this article to determine statutory notice windows that might apply in your state.
Escalation options and evidence preservation
If registered postal cancellation does not produce a timely or satisfactory response, you can use the postal receipts and delivery evidence in several escalation paths. These include disputing the charge with your credit card company, filing a complaint with state consumer protection authorities or the Office of the Attorney General, and reporting deceptive renewal practices to the Federal Trade Commission. The registered postal record is a central piece of evidence in these processes because it demonstrates that you attempted formal cancellation. Keep all documents, the postal receipt, any returned receipt, and screenshots or bank statements that show the charge.
When state law strengthens your position
Certain state laws provide additional protections for consumers. For instance, California law requires clear disclosure of auto-renewal terms and, in some cases, pre-renewal notices. Where the law mandates that a business provide a postal address as a cancellation channel (for sellers who bill directly), documenting that you used registered postal mail to that address can be a critical piece of evidence in a complaint. If you live in an especially protective state, mention the law by name when escalating your dispute.
Simplifying the process
To make the process easier, consider a service that handles registered or simple postal sending when you prefer not to print or go to a postal counter yourself. Postclic is an online service that prints, stamps, and sends registered or simple letters without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Using a trusted third-party sending service can reduce friction while preserving the legal advantages of registered postal evidence. (This is an operational convenience suggestion to help you manage the registered-postal approach efficiently.)
What Postclic does for consumers
Postclic offers a 100% postal sending workflow that prints, prepares, and posts the registered item on your behalf. It can be helpful when you lack a printer or prefer a streamlined way to obtain a return receipt and a traceable chain of custody. Using such a service does not change the legal value of the registered postal record; it simply reduces the physical steps the consumer must take. Treat it as a convenience tool that preserves the same evidence benefits.
How to document and preserve evidence without templates or stepwise mailing instructions
Avoid proprietary templates from other sources when preserving evidence. Instead, assemble a personal packet of documentation: a clear, plain-stated cancellation instruction, copies of purchase receipts, the postal service receipt and tracking number, return receipt if received, your bank statement showing the charge, and any correspondence you received from the company. Organize those materials chronologically and back them up in at least two secure locations. That approach helps support disputes, complaints, and chargeback requests without relying on a one-size-fits-all template.
| Evidence item | Why it matters |
|---|---|
| Postal receipt with tracking number | Shows date of posting and unique identifier for delivery trail |
| Return receipt with signature | Proves recipient accepted and received your cancellation notice |
| Bank or credit card statement | Shows date and amount of charge to support your dispute |
| Archived screenshots or purchase receipts | Records offer terms and trial dates |
Practical advice on timing disputes and refund claims
Time matters. If a charge posts and you believe it was unauthorized or in breach of promised trial terms, initiate your evidence-gathering immediately. Sending registered postal notice close to or within the renewal window demonstrates prompt action. Keep copies of every document. When you later contact your card issuer or a regulator, provide a concise timeline built from your documented evidence. That timeline should highlight when you first attempted to cancel, when charges occurred, and when you used registered postal notice. The more chronological clarity you offer, the easier it will be for an adjudicator to assess your claim.
Common pitfalls to avoid
Avoid these frequent mistakes: waiting too long to gather evidence, failing to use registered postal methods when you need indisputable proof of notice, discarding postal receipts, and losing sight of renewal dates. Also avoid relying on informal communications that are difficult to verify; registered postal mail is the durable alternative. Keep the company address used for posting consistent with the publicly listed corporate address to avoid arguments about whether the notice reached the right business entity.
What to do if the charge appears through an app store or third-party processor
Many parents encounter charges processed by third-party app stores or payment processors rather than the service itself. In such cases, preserve the same evidence: the registered postal receipt and delivery proof paired with statements showing the processor charge. Registered postal delivery to the corporate address remains useful because it demonstrates your intent to cancel with the company that controls the subscription relationship, which regulators and financial institutions may consider when adjudicating disputes.
What to do after cancelling SplashLearn
After you have sent registered postal notice and saved your evidence, take the following steps: monitor your bank account for refunds or future unauthorized charges, keep the postal receipts and return receipt in a safe place, file a dispute with your card issuer if the charge persists, and, if needed, file a complaint with state consumer protection authorities or the Federal Trade Commission. Keep a clear chronological record of every action you take so you can present a coherent case to the card issuer or regulator. Acting methodically and preserving postal proof gives you the strongest position when seeking refunds or enforcing consumer protections.