Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service 4Change Energy.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel 4Change Energy: Complete Guide
What is 4Change Energy
4Change Energyis a retail electricity provider operating in deregulated markets in Texas that offers a range of fixed-term and bill-credit plans aimed at residential customers. The company positions itself on low rates and a charitable model that directs a portion of profits to local causes, and it publishes standard documents such as Electricity Facts Labels and Terms of Service that describe plan structure, fees, and consumer protections. For many customers the attraction is a low headline rate or monthly bill credits tied to specific usage thresholds. Official corporate correspondence points to a Dallas mailing address for general correspondence:4Change Energy, PO Box 660313, Dallas, TX 75266-0313.
Plans and typical offers
The company typically markets fixed-rate plans with 12- or 24-month terms, and several bill-credit plans in which a monthly credit ( $50 or $100) applies only if the household meets a usage threshold such as 800, 1,000, or 2,000 kWh. Some published plan names include Maxx Saver Value, Power Maxx Saver, Charitable Saver and One Rate, with advertised average cents-per-kWh figures that vary by service area and usage level. Third-party rate-comparison sites show examples of entry-level advertised rates around 9–9.6¢/kWh for certain 12-month bill-credit plans at specific usage levels, while other plans show higher per-kWh averages depending on how credits apply. These differences mean your effective rate can be much higher than the headline number if your monthly usage does not meet the credit threshold.
| Plan name | Term | Representative rate (1,000 kWh) |
|---|---|---|
| Maxx Saver Value | 12 or 24 months | ~9.2–9.6¢/kWh |
| Power Maxx Saver | 12 or 24 months | ~18¢/kWh (varies) |
| One Rate 12 | 12 months | ~17–18¢/kWh |
| Charitable saver | 12 months | ~14–15¢/kWh |
Rates shown vary by transmission/distribution zone, and by the calculation method used (some listings show averages at 500, 1,000 and 2,000 kWh). Always consult your Electricity Facts Label for the precise terms that apply to your service address.
Why customers cancel 4Change Energy
Many people decide to stop or change their electricity service for clear and practical reasons. Common motivations include unexpectedly high bills, moving to a new address, dissatisfaction with plan terms or customer care, finding a lower rate elsewhere, or the appearance that advertised credits did not apply as expected. Some consumers report feeling misled by headline rates that rely on precise usage amounts to trigger credits. Consumers also cancel when they reach the end of a contract term and do not want to be rolled onto a variable or default rate. Understanding the reason you want to cancel determines the legal and practical steps you should take.
Common cancellation reasons reported by customers
- Billing surprises when bill-credit thresholds are not met, producing much higher effective rates.
- Unexpected early termination charges or confusion about allowed cancellation windows.
- Difficulty obtaining clear confirmation of cancellation or final billing disputes.
Customer experiences with cancellation
Real customer feedback is useful because it shows where problems happen . Review platforms show a large share of negative reviews describing struggles with billing and cancellation. Multiple reviewers state they were surprised by high bills or by fees when they tried to leave within a contract term. Other reviewers praise simple, low-cost months they received, which suggests experience varies by plan choice and usage patterns. When reading reviews, note recurring themes rather than an isolated comment: complaints about perceived misleading advertising, disputes over how bill credits were applied, and difficulties obtaining clear confirmation of account closure appear repeatedly on consumer review sites.
Selected paraphrased examples from public reviews illustrate typical issues. One reviewer described receiving a disconnection notice following a billing error and called the billing system confusing. Another wrote that they cancelled and still received charge assessments they contest. A third reported that a promotional low rate proved unrealistic unless exact usage thresholds were met, producing bills far above the advertised rate for their household. These firsthand reports do not replace your contract terms, but they do indicate where extra vigilance pays off when ending service.
What tends to work and what does not
What tends to help consumers: keep detailed records, confirm effective dates, watch EFLs (Electricity Facts Labels), and verify final bills carefully. What tends to make disputes harder: relying only on verbal assurances, missing explicit deadlines in the Terms of Service, or not documenting the exact date you gave notice. A number of customers describe delays in receiving a final closing bill or confusion over whether a move-out was processed as a cancellation or a transfer; such gaps are precisely where a written, dated cancellation notice has the most value.
Problem: unclear contract windows and early termination fees
Electricity contracts commonly include early termination fees (ETFs) for leaving a fixed-term plan before the end date. Typical industry practice is to charge an ETF often calculated as a fixed monthly amount multiplied by remaining months, or a flat fee described on the Electricity Facts Label. Consumers who cancel outside specified penalty-free windows are often assessed an ETF. There is also a short statutory rescission window for new enrollments that allows you to rescind without penalty within a few business days of enrollment; this is a general industry baseline. Make sure you identify whether your plan is fixed-term and read the EFL to confirm any ETF formula and allowed exceptions, such as moving out of the service area.
Solution: why use postal mail (registered mail) to cancel
If your goal is to create an undeniable record of your intent to terminate service, the clearest approach is a dated, written cancellation notice sent by postal mail with return receipt or registered mail. Relying on a hard-copy, trackable postal delivery creates strong documentary evidence if the company claims you did not cancel or that cancellation occurred on a different date. For contested accounts and disputes over effective cancellation dates, physical proof of mailing and delivery has reliable legal weight in consumer complaints, small claims, and regulator investigations. For this reason the recommended and exclusive cancellation method in this guide is registered postal mail. Emphasize the date you want termination to be effective and include the account-identifying details your Terms of Service requires. The provider's public correspondence address for general correspondence is:4Change Energy, PO Box 660313, Dallas, TX 75266-0313.
Legal and practical advantages of registered postal mail
- Documented proof of delivery and date, which helps resolve disputes about when notice was given.
- Physical paper trail: photocopies of mailed documents and postal receipts are concrete evidence often accepted by regulators and courts.
- Consistency with terms: many Terms of Service require or accept written notices for termination—registered mail matches that requirement and adds traceability.
Because many disputes hinge on timing ( whether notice arrived before a billing cycle closed, or whether a cancellation occurred within a penalty-free window), the ability to prove the date of delivery is central to defending against inappropriate ETFs or post-cancellation charges. When a provider's bill or account notes conflict with your records, a dated, delivered cancellation notice is the strongest first-line evidentiary document.
What to include in your cancellation notice (principles only)
Keep inclusion guidelines focused and factual. Include identifying details that tie the notice to the exact account: the service address (not just your mailing address), the account holder name as shown on the bill, the date you want service to end, and a clear statement of intent to terminate the retail electric account. Mention a forwarding address for final bill correspondence if you expect to move. Sign the document in the same name that appears on the account. Avoid long explanations in the body; short, clear statements reduce ambiguity. Keep copies of everything you send. These are principle-level directions only; do not treat this as a letter template. The aim is to make the notice unmistakably targeted to the account and to give a clear and dated request for termination so there is no question about intent.
Timing considerations and regulatory rights
Watch these commonly important timelines: the short statutory rescission period that applies after a new enrollment (the industry standard three business days rescission window for switches), the contract end date and the narrow window before contract expiration during which switching is typically penalty-free, and the exceptions that allow cancellation without ETF such as moving out of the provider's service area. Your Terms of Service and the Electricity Facts Label for your specific plan spell out the exact ETF formula and allowed exceptions. If you wish to avoid an ETF, align your requested termination date with any penalty-free windows described in the plan documents. Plan disclosure windows and regulation language are well understood in the Texas retail market; if you need to challenge charges later, your cancellation documentation helps substantiate that you acted within the correct dates.
| Feature | 12-month plans | 24-month plans |
|---|---|---|
| Typical rate stability | Fixed for 12 months | Fixed for 24 months |
| Common bill-credit threshold | Often 800–1,000 kWh | Often 1,000–2,000 kWh |
| Early termination exposure | ETF applies for remaining months | ETF may be larger due to longer remaining term |
Common pitfalls and how to avoid them (practice-focused)
Pitfall: assuming an oral or verbal statement is sufficient. Practice: retain only documented, dated records. Pitfall: missing the narrow period before contract end when switching is penalty-free. Practice: check the EFL or Terms of Service and align your cancellation date accordingly. Pitfall: misunderstanding how bill credits affect the effective price. Practice: review EFL tables at 500/1,000/2,000 kWh to see how credits change the effective cents-per-kWh at different usage levels. Keeping an early written record makes it far easier to dispute charges or to show you met a notice deadline.
How regulators and dispute processes treat evidence
When you file a complaint with a regulator or pursue a claim in small claims court, the strongest evidence is a clear timeline supported by documentary proof: dated bills, a dated written termination notice, and proof of delivery that shows when the provider received your notice. Regulatory bodies in Texas and other states often require REPs to respond to consumer complaints and to provide historical documentation of enrollments and terminations. If a provider claims you never gave notice, a registered-mail delivery receipt that shows the provider's post office box accepted the mail can be decisive. Keep careful copies; regulators typically require copies of the documents you say you relied on when you file a complaint.
Practical solutions to simplify the postal process
To make the process easier, many consumers use third-party services that handle printing and registered posting when they cannot print or do not want to visit the post office. Postclic offers a convenient option in this space. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Use such a service when you need the legal protection of registered postal mail but prefer a streamlined workflow that produces the same record of mailing and delivery. (This is provided as a practical tool to reduce friction, not as a legal requirement.)
Dealing with billing disputes after you cancel
After you submit a registered postal cancellation notice, track the next billing cycle closely. Expect a final bill and reconcile it against your last meter read period. If you find disputed amounts, gather the timeline evidence: your original cancellation notice copy, delivery receipt, historical bills, and any plan documents (EFL/TOS) showing the basis of charges. When you prepare a dispute, present a concise chronology and attach the registered-mail receipt as your dated evidence of notice. If the provider maintains a different effective date, your delivery receipt will usually be the decisive document in regulatory reviews. If a balance remains and you dispute it, follow your state's regulator complaint path. In Texas, the PUCT and consumer complaint channels provide formal review processes that require documentation you should be prepared to supply.
Template alternatives and why this guide avoids templates
Many online guides supply ready-to-use letter templates. This guide intentionally avoids providing a template to ensure you tailor the precise language to your contract and your circumstances. Instead, adhere to the inclusion principles outlined earlier so your notice is specific and unambiguous. Because plan terms and required identifiers differ, a generalized template can omit required details. Use the earlier checklist of items to include and keep a copy. The key goal is a dated, unambiguous written statement of intent to terminate tied to the account and service address.
What to expect from 4Change Energy after you send registered mail
After a provider receives a valid written termination notice, standard practice is for the REP to process the request and to issue a final bill reflecting usage up to the effective date. If there are outstanding balances or if an ETF applies, those items should appear on the final bill with the calculation basis shown or referenced on the EFL. If you believe the ETF or other charges are incorrect or inapplicable (, if you moved out of the service area and the TOS exempts ETFs for moves), provide the regulator or the provider the proof of the circumstance that triggers the exemption. Keep communication focused and documented. If the provider fails to process the cancellation correctly, the delivery receipt from your registered mail serves as the core evidence in a PUCT complaint or similar dispute.
Escalation steps if the provider disputes your cancellation
If 4Change Energy contests your cancellation date or assesses charges you believe are improper, open a formal dispute by assembling your documentation and filing with the appropriate regulator or consumer protection office. In Texas, retail electric providers must follow PUCT rules about enrollments, rescissions, and billing; regulatory complaint processes are designed to evaluate documentation and timelines. Keep your interactions factual and attach your registered-mail receipt and copies of plan documents. If you still cannot resolve the issue, small claims court for limited-dollar disputes is another option, or ask a consumer-rights clinic for assistance if you face large disputed balances.
What to do after cancelling 4Change Energy
After your registered postal cancellation has been delivered, take these practical next actions: review the final bill carefully for appropriate pro rata usage and any lawful ETF; save all documents and delivery receipts; monitor credit or collections notices if balances appear; if you moved, verify the final account is closed and request confirmation in writing; if a dispute remains, file a documented complaint with the relevant regulator and retain copies of every exchange. Keep an eye on future mail to ensure automatic or default renewals did not occur. If you plan to change providers, arrange the new enrollment so the transfer aligns with your desired effective date and avoids overlap that could create billing confusion. Remain persistent and document-oriented; clear records provide the best protection in any post-cancellation challenge.
Final practical tips
- Always preserve the registered-mail proof and copies of the sent notice.
- Check the Electricity Facts Label for ETF details before you send notice.
- If you are moving, collect documentary proof of the move to support any ETF exemption.
- Use Postclic or a similar registered-post service if you want the legal protections of registered mail without the need to print or go to a post office.
Use the address below when you prepare your registered postal notice for general correspondence:4Change Energy, PO Box 660313, Dallas, TX 75266-0313. Keep a dated copy of what you mailed, and use the registered-mail receipt as your primary evidence of the date of notice.