Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Con Edison
P.O. Box 138
10276-0138 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Con Edison service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Con Edison: Complete Guide
What is Con Edison
Con Edison(Consolidated Edison Company of New York, Inc.) is the primary energy delivery utility serving New York City and large parts of Westchester County. The company delivers electricity, natural gas, and related delivery services to residential, commercial, and industrial customers. It operates under regulated tariffs that define rate classes, delivery charges, and optional rate programs for customers with different usage patterns. Customers interact with Con Edison for account setup, billing, meter reads, and service changes tied to physical premises.
Key services and rate options
Con Edison offers a set of rate options for residential and business accounts designed to match usage habits and equipment types. Common options include a standard residential rate, time-of-use rates that shift costs by hour, and alternative plans that price delivery or demand differently for customers with specific equipment such as heat pumps. These choices affect how the delivery and supply portions of a bill are calculated.
Subscription plans at a glance
| Plan name | Who it suits | Key features |
|---|---|---|
| Standard residential rate | Most households | Stable per-kWh delivery pricing; familiar monthly billing |
| Time-of-use rate | Customers who can shift usage | Lower cost off-peak, higher cost during set peak windows; seasonal super-peak periods in summer. |
| Select pricing plan | Heat pump users and customers with steady demand | Demand-based billing that can lower bills for certain usage patterns; risk/benefit comparison available. |
Details, enrollment requirements, and eligibility rules for these options are set by Con Edison and reflected in their rate materials. Customers should review rate descriptions and the tariff language when selecting an option.
Why people cancel
Consumers choose to stop service with a utility likeCon Edisonfor several practical reasons. Moving out of the service territory is a frequent reason when the household relocates. Some customers change their energy supplier or move to an account structure that eliminates Con Edison as supplier of record. Others decide to stop service because of billing disputes, unexpectedly large final charges, or unresolved meter and billing problems. When accounts involve security deposits, disputed debts, or life-support considerations, account closure decisions become more complex and often require careful documentation.
Common scenarios that lead to cancellation
- Relocation and the need for a final reconciliation of charges.
- Disputes over billing anomalies, back bills, or deposit requirements.
- Switching to a different supplier for supply charges while delivery remains with the local utility.
- Account consolidation or transfer when multiple occupants change who is responsible for a meter.
Customer experiences with cancellation
Real consumer feedback paints a mixed picture. Many customers report administrative friction when finalizing an account. Typical themes that appear in reviews and complaints include delays in receiving refunds, bills that reflect disputed usage, and frustration around deposit requests that appear after closure. One customer report summarized the frustration of not receiving a promised refund after account closure, while another noted repeated bills after a move. These patterns show that billing and record-handling are the most common friction points.
A selection of customer observations distilled from public complaint platforms includes the following paraphrased points: persistent hold times and case transfers; billing adjustments made months after a closing date; and missed meter reads producing multiple corrective bills. Customers who successfully resolved issues most often point to careful record-keeping, early notice to the company about move dates, and retaining proof of communications.
What works and what does not
What tends to work: keeping copies of every document, insisting on written confirmation of final balances, and preserving proof of the official stop date. What tends not to work: relying on verbal assurances or undocumented promises. Several reviewers report that follow-up can be slow, and that disputes over final charges require persistent advocacy. The best protection for a consumer is clear, dated documentation tied to the account number and service address.
Problem: pitfalls when ending utility service
Ending an energy account can expose a consumer to several risks: unexpected final charges, delayed refunds, mistaken billing to an old address, continued liability if the account remains open, and the administrative burden of proving the correct stop date. Deposits may be requested or retained until billing corrections are resolved. When meters are shared, or when meters are not read promptly, final billing can reflect aggregated or corrected usage for multiple billing cycles. These are recurring issues reported by real users.
Legal and practical implications
Utilities operate under state regulatory frameworks and tariffs that define how and when service may be terminated, how final bills are issued, and how deposits are handled. A customer’s rights include notice of final charges and an opportunity to dispute errors. For residential accounts with life-support needs, special protections typically apply. Consumers who believe a company has wrongly assessed charges can file a complaint with the state public service regulator or pursue remedies through consumer protection channels. Keep in mind that timelines and remedies differ by jurisdiction and by the terms of the tariff.
Solution: why registered mail is the only safe cancellation path
As a consumer rights expert I recommend relying exclusively onregistered mailsent by postal carriers when you need to stop service or formally notify the utility. Registered mail gives an evidentiary chain that digital or verbal paths cannot match in many dispute contexts. Registered postal delivery produces a tracking record and a receipt indicating delivery or attempted delivery. This is important when there is a disagreement about whether Con Edison received your request, the date it was received, or the instructions you provided.
Registered mail creates a legal footprint that is especially useful when disputes escalate. If a billing error occurs after closure, the registered-post record supports your position about when the stop notice was sent and received. It is also a conservative approach in any situation where the utility’s records may be inaccurate or incomplete. The stronger the documentary trail a consumer maintains, the better the chance of an efficient resolution.
What to provide in a registered postal notice (general principles)
Do not rely on this list as a template, and do not treat it as legal advice specific to your facts. Use these principles when preparing a formal postal notice: ensure the communication clearly identifies the account by number and service address; include the name of the account holder; indicate the intended final service date; supply a forwarding address for final billing; express the nature of the request as a stop or termination of service; and sign with the account holder’s name. Keep a copy for your records. These elements make a notice precise and defensible without providing a ready-made letter.
Timing considerations
Prepare your registered postal notice early enough to align with meter-read cycles and the company’s billing schedule. Utilities typically issue a final bill after a meter read or at the next billing cycle following the stop date. Late or last-minute submissions can result in a final bill covering additional days. Provide a reasonable lead time tied to the next expected meter-read date. If the stop date coincides with a meter reading, the final billing tends to be simpler. If a meter read is delayed, expect follow-up adjustments.
Dealing with deposits and final balances
Be aware that a utility may apply a security deposit toward outstanding balances when an account closes. Requesting a return of any applicable deposit and asking for a final accounting in your registered postal notice preserves your claim. If a dispute arises, your registered-post evidence supports the date of closure and your entitlement to any refund or residual credit. Retain all receipts, prior bills, and the registered-post proof of delivery as part of the claims package.
Practical steps to protect your rights (records and escalation)
Maintain a single folder—physical or otherwise—that holds: copies of prior bills; meter readings if you recorded them; proof of identity and occupancy; any lease or transfer documents showing move dates; and the registered-post receipt showing delivery to the utility. These materials will help if a final bill is disputed.
If a problem is not resolved through routine correspondence, escalate the matter to regulatory or consumer-protection channels. State public service commissions oversee utility tariffs and can investigate unresolved billing disputes. File a clear complaint with the regulator, attaching your registered-post proof and all supporting documents. Many customers who successfully resolve disputed final charges use the regulator as the decisive step.
Common evidence that helps in dispute resolution
- Registered-post delivery receipt showing the date the company received your stop notice.
- Copies of the closing meter read or the billing period that includes the stop date.
- Lease, deed, or tenancy documentation showing relocation dates when relevant.
- Billing history showing prior payments and any credit balances.
Synthesizing customer feedback: practical tips from real users
Customers who report successful outcomes tend to follow a few repeatable practices. They use dated, signed notices sent by registered post; they keep a copy of the notice and the receipt; they preserve all billing statements; and they move quickly if an unexpected charge appears on the final bill. Consumers who experience frustration often report relying on informal promises or failing to retain proof that the company received closure instructions. That contrast is instructive: tangible proof changes outcomes.
Another recurring tip from customers is to monitor the account for at least a few billing cycles after closure. Final corrections or adjustments sometimes appear late. Having the registered-post evidence and a consolidated records package is the most reliable defense if the company asserts additional charges.
Simplifying the registered-post process
To make the process easier: A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.
Using a service that manages the physical steps can reduce friction while preserving the legal advantages of registered postal delivery. Treat such services as helpers for execution rather than substitutes for your responsibility to populate the notice with accurate account details and dates. Retain the service’s proof of dispatch and the official postal return receipt as part of your records.
Address for registered-post delivery
Send any formal registered postal notice to the official address below. Include your account identifier and service address on the notice so it can be matched to the correct account:
Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138
Including the account number and service address in the notice reduces the risk of misrouting or administrative delay. The registered-post record will show receipt at that postal destination.
How to handle disputed final bills without giving up rights
Do not treat a final bill as final until you have reconciled meter reads, prior payments, and any credits. If a charge appears that you contest, prepare a concise chronology of events and support it with the registered-post proof, copies of prior bills, and any relevant tenancy documents. Keep communications factual and avoid emotional language. When you escalate to a regulator or an independent dispute resolution body, attach the documentary record in chronological order so reviewers can follow the timeline easily.
When an account involves a deposit, request a written accounting of how the deposit was applied. If the deposit is applied and a balance remains, document the calculation and request a detailed explanation. Using registered postal notices for these requests preserves your position and often yields faster administrative responses.
When meter disputes arise
Meter disputes can be complicated. If you suspect a meter read or meter malfunction contributed to an inflated final bill, keep the registered-post proof and ask for the utility’s meter investigation report in writing. If the utility’s investigation is unsatisfactory, an independent meter test or regulator intervention may be warranted. Preserve all correspondence and the registered-post proof as core evidence.
Legal remedies and escalation options
State utility regulators have complaint processes for unresolved billing matters. When filing with a regulator, attach the registered-post proof and all supporting documents. Small-claims court is another avenue for modest sums in dispute. If damages exceed small-claims limits, consult a consumer attorney about options. Keep in mind that regulatory remedies and civil remedies have different goals: the regulator enforces tariff compliance and consumer protection; civil courts may provide damages and equitable relief. Use the registered-post trail to establish the timing of notices and to support equitable claims.
What to expect when you escalate
Regulatory investigations can take weeks to months depending on complexity. The regulator will typically ask for copies of your records, which makes the registered-post proof especially potent. If the regulator finds in the consumer’s favor, corrective billing and refunds may follow, and in some cases penalties or ordered refunds are applied. Document every exchange with dates to maintain a clear evidentiary trail.
Frequently asked questions and expert answers
Will registered postal proof prevent all disputes?
Registered-post evidence significantly strengthens your claim about when a notice was sent and received, but it does not guarantee every dispute will be decided in your favor. It does create a clear, dated record that tilts outcomes toward consumers who can demonstrate timely and properly documented action.
How long should I keep records?
Retain records for at least two years after account closure, and longer if a billing dispute remains open. Utility billing corrections sometimes surface after a year, and having a longer retention window increases your protection.
Is registered-post evidence accepted by regulators and courts?
Yes, registered-post receipts and postal return receipts are commonly accepted as proof of delivery and are routinely used in regulatory complaints and court filings to establish that a notice was provided on a certain date. Keep originals and digital scans.
What to do after cancelling Con Edison
After sending your registered postal notice to the official address, keep monitoring any statements you receive for subsequent adjustments. If Con Edison issues a final bill, compare it against your documentation and the registered-post delivery date. If the final bill is accurate, request return of any applicable deposit and document the refund. If the bill contains unexpected items, prepare a concise packet—registered-post proof, prior bills, tenancy evidence, and a short chronology—and escalate to the regulator while preserving copies of everything.
If a refund is due but delayed, follow up in writing and keep the return-post receipts. If the regulator becomes involved, supply the full records package. If a small monetary dispute remains unsettled after regulator review, consider small-claims court as a pragmatic next step. Above all, keep your paper and digital records organized and dated; a clear documentation trail is the most effective consumer safeguard when final bills and refunds are in question.