How to Cancel Grubhub: Easy Method

What is Grubhub

Grubhub is a U.S.-focused online food ordering and delivery marketplace that connects diners with local restaurants and delivery partners. The platform aggregates restaurant menus, processes orders, and provides delivery and pickup options in thousands of cities across the United States. Grubhub also offers a paid membership program,Grubhub+, which historically provided benefits such as waived delivery fees on eligible orders, reduced service charges, and credits on pickup orders; the program has been offered as a standalone subscription and, more recently, as a benefit included for Amazon Prime members. Official company materials note Grubhub’s broad restaurant coverage and describeGrubhub+as a membership intended to lower delivery costs for frequent users.

Subscription plans and pricing

Grubhub’s membership options have varied over time and through partnerships. Historically, a standaloneGrubhub+plan was offered at a monthly or annual price (market references commonly show about $9.99 per month or roughly $120 annually as a comparable value). Amazon Prime members now receive access to Grubhub+ benefits as an ongoing Prime perk without automatically converting into a paid Grubhub+ subscription. Corporate partnerships and promotional enrollments (, through bank card offers) have also been used to provide complimentary trials or limited-term access to Grubhub+ benefits. When deciding whether to keep or cancel a membership, it is important to check which plan you hold and whether any third-party benefit (such as a card-linked offer or Prime inclusion) applies to your account.

Common reasons people cancel

People cancel their Grubhub membership or stop using the platform for many practical reasons: subscription cost versus use, frustrations with delivery reliability, concerns about service fees, duplicated orders across multiple apps, or a switch to alternative services. Many consumers also decide to cancel after experiencing poor order resolution or unsatisfactory customer support when orders are late, missing, or incorrect. These user-driven motivations explain why clear cancellation options and reliable methods for documenting cancellation are important.

Customer experiences with cancellation

Real-world feedback from U.S. customers shows a mixed picture when it comes to handling cancellations and subscription issues. Review platforms contain numerous firsthand reports describing frustration at the point of dispute resolution, surprise billing, or perceived difficulty stopping a recurring membership. In some cases, reviewers report delays in receiving confirmation that a subscription was terminated, confusion around auto-renewal timing, and frustration with how refunds or credits were applied after problems with orders. The pattern in reviews is strong: customers expect clear, documented cancellation outcomes and reliable proof that a subscription has ended.

Regulatory and news coverage has also highlighted specific concerns. A high-profile enforcement action and settlement addressing disclosure and billing practices included findings that subscribers sometimes faced obstacles to cancelling or that members were charged in ways they believed were inconsistent with advertised benefits. Such developments underscore why users increasingly demand cancellation methods that create clear, independent records of a request to stop a subscription.

Some customer comments illustrate typical scenarios: reviewers say they were billed after believing they had ended a trial or membership; others say that credit was issued instead of a refund to their original payment method; still others describe long waits for a resolution. These kinds of reports indicate two recurring themes: (1) maintain documentation whenever you ask to stop a subscription, and (2) select a cancellation method that creates a reliable paper trail.

What works and what does not work, users

What works: customers who retain hard evidence of the cancellation—physical return receipts, signed delivery acknowledgements, and dated copies of written requests—report fewer disputes and faster resolution when a charge appears after cancellation. Users who keep careful records (including the date the notice was sent and the tracking number of registered mail) typically have a stronger position if a later billing or dispute arises.

What does not work: vague or undocumented requests and relying on informal verbal communications tend to lead to confusion. Many customers who tried informal approaches later reported trouble proving the exact date or content of their cancellation request. This is why a postal, traceable method is preferred by many consumer advocates and legal advisors.

Why use postal mail (registered mail) to cancel

Postal cancellation by registered mail offers legal and practical advantages that are particularly valuable for subscription disputes. Registered mail creates an independent, timestamped record that demonstrates both delivery and receipt. This can be essential evidence if a charge reappears, if a provider disputes the effective date of cancellation, or if a consumer needs to escalate a dispute to a bank, a regulator, or a consumer protection agency. Registered postal services also often include a return receipt or proof of delivery that names the recipient and records the date and time of receipt, which strengthens your documentation. Many consumer rights experts recommend this method because it creates a paper trail that cannot be altered by either party after the fact.

Legal weight: a registered postal record is generally accepted by payment processors, banks, small claims courts, and consumer protection authorities as objective evidence that notice was given. For consumers, a mailed and tracked cancellation notice lowers the risk that a provider will claim the customer never issued a termination request. When a dispute escalates, that physical record can be decisive.

General principles for what to include in a cancellation notice

When preparing a written cancellation notice for postal delivery, keep the content focused and factual. Identify the account (name on the account and any account or subscription identifier), state the clear intent to terminate the subscription, provide the date you want the termination to be effective (or state "effective immediately upon receipt"), request written confirmation, and keep the request limited to cancellation (do not mix unrelated complaints in the same short notice). Keep a dated copy for your records. These are general principles only; do not rely on this paragraph as a fill-in template or as legal advice specific to your situation.

Always direct the physical letter to the corporate address for Grubhub that is used for subscriber correspondence. Use the official address below when sending a registered cancellation notice:

Timing and notice periods

Timing matters. Check your billing cycle and be aware of renewal dates so that your registered postal notice arrives before the next billing cycle starts. If you want cancellation to be effective by a specific date, send your registered notice with enough lead time to account for postal transit and corporate processing time. Keep in mind that processing usually requires a short internal period for the company to update billing records; maintain your postal proof until you see the appropriate billing or confirmation outcome on your statements. Customers who keep postal proof reduce the risk of being charged again while waiting for an administrative update.

Practical risks and how registered mail reduces them

Risk: disputed receipt. If a company says it never received your cancellation, you may face protracted back-and-forth that can result in additional charges or difficulty obtaining a refund. Registered mail reduces that risk by providing a certified receipt showing delivery to the named recipient at the corporate address.

Risk: timing disputes. If a company claims cancellation took effect at a later date than you intended, having documented proof of the date your cancellation was received protects you. Keep the registered mail receipt and any signed return receipt until your billing cycle following cancellation is confirmed as closed.

Risk: missing confirmations. If you do not receive any written acknowledgment, your registered mail proof remains your primary evidence. In the rare event you must take formal action—such as filing a chargeback or a complaint with a regulator—that registered mail proof supports your claim that you issued timely notice. Regulatory actions and news coverage have highlighted the value of clear proof in subscription disputes.

Tools and services to simplify registered mailing

Registered mailing can feel inconvenient if you are busy or if you do not have easy access to printing and postage. To make the process easier, consider services that handle printing and postal dispatch on your behalf. Postclic is one such option. To make the process easier: Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.

Using a trusted service that sends registered mail on your behalf can simplify logistics while preserving the evidentiary advantages of postal notification. Choose a reputable provider that supplies tracking information and a return receipt or equivalent proof of dispatch and delivery. Keep the tracking records together with your account statements until you have confirmation that the subscription is closed.

Practical considerations unique to Grubhub and Grubhub+

Because Grubhub has run promotions, partner-supplied access, and third-party offers (, free Grubhub+ access through Amazon Prime or limited-time bank offers), identify precisely which subscription you are cancelling. If your membership was granted as a Prime benefit or as a card-linked promotional enrollment, your account records may reflect that relationship. Keep a copy of how you originally enrolled so you can describe the context if a dispute arises. When you send registered postal notice, include a short reference to the enrollment channel in general terms (, that the membership was activated through a promotional partner) so that the recipient can locate the correct account records. Do not attach supporting sensitive documents to the postal notice unless necessary; keep copies for your file.

News reporting and consumer complaints previously noted that some users experienced billing issues or surprise charges related to advertised delivery benefits. For consumers who rely on Grubhub+ benefits through a partner relationship, monitor the billing activity in the weeks after cancellation to confirm that any partner-linked conversion or automatic upgrade has not taken place. Keep the registered postal proof until you verify the absence of unexpected charges.

How to protect yourself before you send registered mail

Gather the basic factual information you will rely on if a dispute occurs: the name on the account, your billing or account identifier if available, the date the membership began, and the way the membership was acquired (paid subscription, promotional trial, partner benefit). Make copies of billing statements showing recent charges so you can compare post‑cancellation outcomes. Keep all documentation in a single folder with the registered mail proof and any tracking numbers.

Keep in mind: do not rely on short informal notes as your only proof. A tracked and registered postal notice gives you a formal, third-party timestamp that independent decision-makers accept more readily than an undocumented request. When you send the registered postal notice, keep the receipt and tracking number in your records for later reference.

What to expect after you send registered mail

After a registered notice is delivered, expect an internal processing period while the company updates its records. That period can vary by company and by the time of year. Monitor your banking statements and your subscription status over the next billing cycle. If charges appear after the postal evidence shows the cancellation should be effective, you are in a better position to dispute the charge using bank dispute channels or regulatory complaint procedures since you have demonstrable evidence of timely notice.

What to do if you are billed after sending registered mail

If a billing appears after you have sent registered postal notice, keep calm and follow a documentation-first approach. Keep the registered mail receipt and any proof of delivery. Make a dated note that you have the documentation and that you will pursue a resolution. If you escalate the dispute to your payment provider or a consumer protection agency, the registered postal proof strengthens your claim. News coverage and enforcement actions have noted the usefulness of clear customer evidence in obtaining remedies.

When escalation becomes necessary

If the company rejects your claim despite clear postal proof, consider next steps that are proportionate to the amount at issue. For small amounts, a bank dispute is often the quickest remedy. For larger or systemic losses, a formal complaint to the relevant consumer protection authority or a small claims filing may be appropriate. Keep your postal proof and any related billing records; those items are central to any formal escalation. Many consumer advocates emphasize that early, organized documentation often leads to faster, more favorable resolutions.

What to do after cancelling Grubhub

After you have sent registered postal notice and retained the delivery proof, follow these practical steps: monitor your bank and card statements for at least one billing cycle to verify no further charges occur; keep the postal receipt and any return-delivery record until seven days after you confirm no unexpected charges (longer if you are disputing a charge); store photocopies or scanned images of all documents in a secure folder; and keep a concise timeline of events (dates mailed, date delivered, dates of any subsequent charges). If a charge appears, use the registered mail proof as your primary evidence when you raise a dispute with your payment card company or when you present a case to a consumer protection office.

Finally, consider whether you want to reassess future subscription behavior. Options include limiting automatic renewals in the future, tracking subscription renewal dates in a calendar, or consolidating services to fewer providers to reduce management overhead. A disciplined approach to subscription oversight reduces the chance of surprise charges and preserves your consumer rights.

Useful sources and further reading: consult independent review platforms to see current user feedback on cancellations and review news coverage about regulatory actions for context on common pitfalls. The documentation you retain—especially registered postal proof—is your strongest asset when challenging an unwanted charge or disputing a renewal.