How to Cancel Simple Weight Loss: Step-by-Step

What is Simple Weight Loss

Simple Weight Lossis a subscription-based weight management and coaching service operated by RB Healthcare Ltd that offers structured programs, trial subscriptions, and commitment plans intended to support users in dieting, tracking, and behaviour change. The service markets regular coaching content, food and habit tracking, and tiered access to premium features through recurring payments and periodic commitment plans. The provider publishes guidance about refunds and commitment subscriptions that customers should review before subscribing.

Subscription models and pricing overview

Available documentation and user reports indicate that the service has offered trial access at a low introductory fee, followed by recurring charges under different durations such as monthly, quarterly, or fixed commitment periods (examples reported include three-month and multi‑month commitment plans). Reported price points in customer complaints and platform notes include periodic charges in the range of approximately $59.99 to $79.20 for multi‑month access; commitment plans with reduced per‑month pricing are referenced in support materials. Review the subscription and refund terms before acting because commitment plans may have restrictions on cancellation within the commitment term.

Known company address for notices

Address for formal postal communication: RB Healthcare Ltd, Unit 20 Brookfield Trade Centre, Brookfield Drive, Aintree, Liverpool, L9 7AS, UK. Use that address where a postal notice is required or advisable.

Customer experiences with cancellation

Consumer feedback collected from public review platforms and the business complaint register shows a recurring pattern: many consumers report unexpected charges, difficulty stopping renewals, and dissatisfaction with the responsiveness of the provider’s support channels. Complaints frequently reference automatic renewals after trials, perceived lack of effective access to premium features despite payment, and the need to seek refunds for charges they viewed as unauthorized or improper. These themes appear across multiple independent platforms and consumer complaint services.

Representative paraphrases of user commentary include statements that users attempted to end enrollment within the trial or early subscription period but later observed subsequent charges; other reports describe limited or delayed remedial remedies from the provider, with variable outcomes for refunds. These accounts are consistent with broader market reports about negative option subscription friction where consumers encounter trouble stopping renewals.

What works and what does not work, per users

What users report as effective: documenting interactions, keeping receipts, and escalating complaints to consumer protection forums where necessary. What users report as ineffective: relying solely on ephemeral in‑platform actions that leave no verifiable proof, and assuming that uninstalling an application or deleting a profile terminates billing obligations. Several complaints indicate that apparent cancellation within the service interface did not always produce an immediate halt to charges, particularly where a trial converted into a longer plan.

Legal context influencing cancellations in the United States

Sellers that use recurring billing or trial-to-subscription conversion practices are subject to evolving regulatory focus in the United States. The federal authorities have adopted standards addressing so‑called negative option marketing, under which a consumer’s failure to act is treated as assent to continue a service. The Federal Trade Commission has finalized a modernized rule requiring that cancellation be as simple as enrollment for many subscription programs and has emphasized clear disclosure and affirmative consent for recurring charges. Federal consumer finance regulators have also issued circulars that address unfair practices tied to subscription enrollment and cancellations. These developments increase the emphasis on transparent terms and effective cancellation mechanisms in the subscription marketplace.

Legal framework to consider before seeking cancellation

Contract principles: an agreement to provide subscription services will typically be governed by the contract terms that the consumer accepted at purchase, the provider’s published terms and the jurisdictional consumer protection regime that applies. Key legal concepts to examine include offer and acceptance, express consent to recurring charges, material disclosures, and any contract clause that creates a fixed commitment period. Statutory protections: federal consumer protection guidance on negative option programs and state consumer protection laws may provide remedies where cancellation is made unreasonably difficult or where the seller misrepresented material terms. Administrative oversight: federal agencies and certain state regulators have pursued enforcement and guidance to address problematic subscription practices, meaning regulatory decisions can influence the interpretation of contractual obligations.

Practical implications of the consumer protection rules

Given regulatory emphasis on ease of cancellation and truthful disclosure, contractual terms that purport to lock a consumer into recurring charges without clear notice and a practical means to stop charges may be open to challenge. The availability of regulatory relief varies by fact pattern, and the remedies may include refund, termination of an ongoing obligation, or enforcement action against the provider if the conduct violates consumer protection standards. , remedies are typically fact dependent and can require evidence showing the timing of subscription, the representations made at sign‑up, and the consumer’s attempts to cancel.

Step-by-step guide to prepare before pursuing cancellation

Framework: the recommended approach follows a sequence of assessment, documentation, formal notice, monitoring, and, if needed, escalation. The emphasis in each stage is preservation of evidence and a careful reading of contractual commitments and refund provisions. The guidance below is structured as a legal checklist to support a registered postal notice strategy and to protect your rights in the United States market.

Assessment

Identify the exact subscription you are disputing, including the date of charge, the billing cycle, and any commitment period language. Retrieve payment receipts and bank or card statements that evidence the charge. Note the timestamp and any transaction identifier related to the payment. Determine whether the subscription was a trial that converted automatically or a clearly stated recurring payment plan. Consult the provider’s published refund and commitment policy to understand any stated cooling‑off periods or special conditions.

Documentation

Collect all written materials you received at purchase, including the terms and any disclosures presented at the point of sale. Save screenshots or saved copies of receipts, and keep copies of any messages or tickets that show your attempts to resolve the issue through the provider’s support channels. Maintain a chronological log with dates, content of communications, and the outcomes of those communications. This documentation is central when a formal notice is required and if regulatory or payment‑instrument disputes become necessary.

Timing and notice periods

Note any stated notice windows or cooling‑off rules in the provider’s terms. Where a commitment plan exists, be aware that some commitment models restrict cancellation before the commitment term expires; , regulatory guidance treats traps that make cancellation difficult unfavorably. For refund eligibility, the provider’s refund policy often establishes a time limit (, claims within 30 days following a subscription charge); verify eligibility against the dates on your records.

Legal rationale for using registered postal mail

Registered postal mail produces a chain of custody and an official delivery record that is commonly admissible in United States courts and administrative processes as evidence of receipt and timing. Sending a cancellation notice by registered mail and obtaining return receipt or delivery confirmation creates a contemporaneous record that can be relied on when disputing continuing charges or asserting you satisfied an express notice requirement contained in contract terms. The evidentiary quality of registered postal communications can be decisive where the provider contests whether and when a cancellation notice was given.

How to structure a registered postal notice (principles, not templates)

Focus on clarity and specificity in the communication. Identify yourself and the account in question, reference the dates and charges you are disputing, and state the contractual outcome you seek, such as termination of recurring billing. Include a clear effective date for cancellation where the contract requires notice, and sign the document. Keep the content concise and unambiguous so the notice is administrable and readily understood by the recipient. Preserve a copy of the mailed communication before dispatch and retain all postal proofs of sending and delivery for future reference.

Consequences and possible provider responses

A provider that receives a registered postal notice acknowledging cancellation typically should cease charging from the effective date stated, subject to any expressed contractual limitations on retroactive refunding. Providers that continue to charge in the face of a verifiable registered postal cancellation may be exposed to a higher risk of liability under consumer protection frameworks and may face disputes with payment networks or administrative enforcement. Where charges continue after a documented postal notice, consumers may leverage the documented evidence in disputes with card issuers or in complaints to regulatory bodies.

Practical advice about registered postal mail as the sole cancellation method

Legal advisors commonly recommend registered postal notices when a consumer needs an unimpeachable record of notice. Registered postal mail provides objective proof of both timely dispatch and receipt by the addressee, and the associated return receipt or delivery certification is often viewed by courts, payment processors, and regulators as robust evidence. Given the regulatory trends favoring accessible cancellation mechanisms, delivering a registered postal notice also communicates the seriousness of a consumer’s position in a clear, verifiable manner.

Some provider terms mention time limits for refunds and different rules for commitment subscriptions. Align the date of your postal notice to meet any contractual notice deadlines to avoid unnecessary disputes over procedural compliance. Keep in mind that certain commitments may limit immediate refunds even after a valid cancellation, but a documented postal notice will preserve your right to seek remedies where applicable.

To make the process easier

To make the process easier, consider a secure third‑party delivery service that handles the production and posting of registered or certified postal communications on your behalf. Postclic is one such option. It is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Incorporating a reliable send‑and‑store provider can simplify creation, proofing, and preservation of the postal evidence you will need if the dispute escalates.

Monitoring after sending a registered postal notice

After dispatch, monitor your payment history and bank statements for any continued charges. Retain the registered mail proof and any delivery receipt in a secure archive. If charges persist after verified delivery of a cancellation notice, escalate with the payment instrument issuer and consider submitting a regulator complaint with your documentation. In parallel, preserve records of continued charges and any provider communications that contest receipt or efficacy of your notice.

When escalation may be appropriate

If a verifiable registered postal cancellation does not halt charges and informal resolution fails, potential escalation options include initiating a payment dispute through your financial institution using the documented evidence, filing a complaint with the relevant regulator, or seeking legal remedies where warranted. The strength of a claim often depends on the clarity of the contract terms and the quality of your documentation, so retaining complete records of the registered postal notice and the provider’s response history improves prospects for a favorable outcome.

What to do if you face continued billing after verified cancellation

If continued billing occurs following verified delivery of a registered postal cancellation, compile a consolidated evidence packet, including the registered mail delivery confirmation, billing statements showing charges after the effective cancellation date, and contemporaneous notes on any communications. Present that packet to your payment instrument issuer when filing a payment dispute and when providing information to consumer protection agencies. Administrative agencies and card networks commonly treat registered postal evidence as highly persuasive.

When disputes involve cross‑border elements or jurisdictional questions, seek jurisdiction‑specific advice because enforcement and remedies may vary depending on the legal framework and the domicile of the provider. Maintain careful records of timing, because statutes of limitation and specified claim windows can affect viability.

What to do after cancelling Simple Weight Loss

Actionable next steps: maintain all records of the registered postal cancellation and delivery receipt; watch your financial statements for any post‑cancellation billing; if charges recur, file a formal payment dispute with your financial institution supported by the postal evidence; consider filing a complaint with the appropriate consumer protection body if the provider does not reverse improper charges; and consult counsel where significant sums are at stake or complex jurisdictional issues arise. Retain documentation for the duration of any applicable claim periods to preserve legal rights and to support any regulatory or payment‑instrument remedies that may be pursued.