How to Cancel Hostinger: Complete Guide

What is Hostinger

Hostinger is a global web hosting provider that targets budget-conscious individuals, small businesses, and developers who need affordable hosting, domains, and site-building tools. First launched with a focus on low-cost shared hosting, Hostinger now offers a wide range of products including shared hosting, cloud hosting, VPS, WordPress managed hosting, a website builder, email services, and domain registration. Next, Hostinger markets aggressive introductory prices for multi-year plans and promotes a 30-day money-back guarantee on many hosting products, which is often central to customers deciding to try the service. , U.S. customers should be aware of plan tiers and renewal pricing differences when evaluating subscriptions.

Subscription plans and pricing at a glance

First, here are the primary shared and cloud hosting tiers that Hostinger presents for U.S. customers; prices shown reflect promotional starting rates and typical bundle offers for longer terms. Most importantly, always confirm current prices before purchasing because introductory rates and renewals differ.

What these plans mean for your subscription

First, promotional prices typically require multi-year commitments and renew at higher standard rates. Next, services like domain registrations and certain TLDs often carry separate fees and many domain-related charges are non-refundable under policy. , the company includes a 30-day money-back window on many hosting purchases paid with non-cryptocurrency methods; domains and certain products are excluded from that guarantee. Most importantly, these billing and refund features directly affect timing and expectations when you plan to cancel a subscription.

Customer experiences with cancellation

First, I reviewed public feedback from U.S.-based users across forums and review sites to synthesize common themes about the cancellation and refund experience. Next, these findings summarize the patterns customers report, with direct paraphrase and citation of representative posts and reviews.

• Common complaints: Customers frequently report frustration with support responsiveness, unexpected charges, and account or domain actions (suspensions or revocations) that felt abrupt or poorly explained. These issues often lead users to seek cancellations and refunds while reporting difficulty getting timely, satisfactory answers.
• Refund outcomes: Several users report successful refunds when the purchase fell within the documented money-back window, while others describe slower-than-expected processing times or partial credits rather than direct refunds. Cases involving domain purchases or renewals were commonly non-refundable, creating additional frustration.
• Mixed experiences: Some customers praised rapid handling of fraud-related refunds, while other threads show delayed resolution and disappointment with how disputes were handled. Overall, public feedback is mixed—success cases exist, but negative experiences are prominent enough to advise documenting everything if you intend to cancel.

Legal and policy framework to know

First, Hostinger’s published refund policy and hosting agreement define what is eligible for refunds and the timelines for money-back guarantees. Next, the help center states a 30-day money-back guarantee for many hosting purchases paid by standard methods, and the hosting agreement confirms the money-back clauses and other terms related to service interruptions and third-party software. , refund processing timeframes depend on payment method and may take several business days to reach your bank or payment account. Most importantly, domain registrations, many country-code TLDs, and some domain-related charges are typically excluded from refunds.

Why choose registered postal mail as your cancellation method

First, when you want a strong, legally defensible record of the cancellation request, registered postal mail (registered mail with a return receipt) provides chain-of-custody, a dated acceptance stamp, and an official delivery record that many customers and consumer advocates treat as reliable proof. Next, registered mail may be more persuasive in disputes with billing departments, banks, or consumer protection agencies because it produces physical receipts and signed delivery evidence. , the U.S. Postal Service describes registered mail as the most secure postal service with a formal receipt and optional return-receipt evidence that includes the recipient’s signature, and it offers indemnity and declared value options. Most importantly, relying on registered mail reduces ambiguity about whether and when the provider received your cancellation notice.

What to prepare before you send registered mail

First, gather documentation that clearly identifies the account: account holder name, billing address, invoice or order number, and the plan or product you purchased. Next, locate the purchase date and any proof of payment; this will be relevant to determine whether you are within the 30-day refund window and whether a refund claim is possible. , note whether domains or other non-refundable items are included; requests to cancel domain renewals may not qualify for a refund. Keep in mind that organized records will strengthen your position if the company disputes the cancellation timing or receipt.

What to include in your cancellation notice (general principles)

First, be explicit about the outcome you want: a cancellation of the specified subscription or service and, if eligible, a refund the published policy. Next, identify the service precisely (plan name, billing ID, domain name if applicable) and include dates so there is no ambiguity about which period or renewal you are cancelling. , request written confirmation of the cancellation and, if you are seeking a refund, reference the applicable policy terms. Most importantly, keep the content factual and concise so the provider can process or assign the request without debate over vague language. Keep copies of everything you send and of the registered mail receipt and return-receipt record for future reference.

Where to address your registered mail

First, address your registered mail to Hostinger’s official U.S. address for notices and correspondence. Next, the address to use is:1201 N Market St Ste 111-F69 Wilmington, DE 19801. , clearly label the correspondence as a cancellation request for the named account so it can be identified by the recipient’s billing or legal team. Most importantly, retain all postal receipts and the return-receipt record as evidence of mailing and delivery.

Timing, notice periods and deadlines to watch

First, verify the purchase and renewal dates so you can determine whether your cancellation falls inside the 30-day refund window for hosting purchases. Next, registered mail provides a dated acceptance record; compare that acceptance date to the policy window to verify eligibility. , note that refund processing by the provider may be issued quickly on their side but can still take several business days to be credited back to your original payment method. Most importantly, when a renewal bill posts close to the refund window end, your dated registered mail record may be decisive in proving timely cancellation.

How to track the outcome and follow up (without discussing other contact channels)

First, after the delivery of your registered mail is confirmed, keep the return-receipt and acceptance documentation in a safe place. Next, monitor your bank or payment account for any refund transaction and compare the refund timing against the provider’s published processing windows. , if the provider’s response does not meet your expectations and you have the registered mail evidence, you will be better placed to escalate the matter to consumer protection bodies, your payment provider, or dispute resolution services. Most importantly, maintain a clear timeline of actions and copies of all supporting documents to present a coherent record.

Common mistakes customers make (and how to avoid them)

• Relying on verbal or undocumented promises: Keep everything in writing and send a registered postal notice when formally cancelling.
• Missing the refund window: Confirm purchase dates and ensure the registered mail acceptance falls within the policy period.
• Failing to document account identifiers: Provide invoice/order IDs and the exact plan name so the provider can locate the account without delay.
• Assuming domain fees are refundable: Check the policy first—many domain-related charges are excluded.

Practical tips from real users

First, users who successfully resolved disputes often cited a consistent pattern: they documented every step, used registered postal mail for the formal notice, and kept copies of receipts and timeline evidence. Next, in discussions among customers, those who received refunds typically demonstrated that their cancellation fell squarely within published policy windows and that the provider received a dated, signed delivery from postal services. , when disputes arose, documented registered-mail evidence made escalation to banks or complaint bodies more effective. Most importantly, treat the registered postal notice as your formal record and store it alongside billing statements and purchase confirmations.

To make the process easier: Postclic

To make the process easier, Postclic provides a convenient option for senders who prefer not to print or visit a postal outlet. A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.

How registered mail evidence can help in disputes and legal claims

First, registered mail creates a formal chain-of-custody and a delivery record that many dispute-resolution bodies and banks accept as strong evidence that a notice was sent and received. Next, this evidence is useful when contesting unwanted charges, seeking refunds, or proving timely cancellation in cases where billing systems claim non-receipt. , if you escalate to small claims, arbitration, or consumer agencies, the registered mail receipt and return-receipt signature serve as objective proof of the date and delivery. Most importantly, the combination of account records plus postal delivery evidence substantially strengthens your case compared with unverified communications.

What to expect after delivery

First, once the provider receives your registered postal notice, the company typically records the notice and routes it internally for billing and refunds review. Next, if your cancellation is within a refund window and the product qualifies, expect billing to initiate a refund which then flows through payment processors and can take several business days to appear. , if the provider deems an item non-refundable (domains, certain TLDs), they may acknowledge cancellation but refuse a refund; your registered mail record still documents the cancellation for future reference. Most importantly, retain all proof of delivery and any written acknowledgments you receive.

Escalation pathways if things don’t go well

First, if the provider does not honor a valid refund or cancels without basis, present your registered mail evidence and payment records to your card issuer or payment provider to open a dispute or chargeback, referencing the documented delivery and company policy. Next, you can file formal complaints with consumer protection bodies or industry regulators; your registered mail records and timeline will make any complaint more credible. , when filing complaints, include copies of purchase confirmations, the registered mail receipt, and the return-receipt or signed delivery confirmation. Most importantly, maintain a calm, factual presentation of the timeline and evidence—objective documentation is far more persuasive than emotional arguments.

Checklist of documents to keep (what to file)

• Purchase confirmation or invoice showing plan and date
• Proof of payment (card statement or payment confirmation)
• Registered mail receipt showing date of acceptance
• Return-receipt or signed delivery confirmation showing recipient signature
• Any written replies from the provider acknowledging cancellation (if you receive them)

Comparison table: plan features and refund applicability

Practical scenarios and recommended posture

First, if you purchased hosting and decide within the 30-day window to stop, rely on registered postal mail to create an unambiguous record of cancellation and to strengthen a refund claim. Next, if your issue is billing after the window but you can show the provider received a timely cancellation notice, registered delivery proof may still be persuasive with billing teams and banks. , if you are disputing automatic renewals, show the renewal date, your registered mail delivery date, and your banking records to demonstrate any overlap or erroneous charge. Most importantly, be proactive: prepare documentation before deadlines and keep copies of every step.

Common provider responses and how to interpret them

First, some providers will accept the cancellation and process refunds within their published windows; others may offer account credit or partial refunds depending on the product. Next, if you receive a refusal for refund, carefully note the rationale and compare it to the published policy; your registered mail evidence will let you assert whether the timeline meets policy criteria. , if a provider claims non-receipt despite postal confirmation, present the registered mail and return-receipt as objective proof. Most importantly, remain persistent and factual when pursuing a resolution.

What to do after cancelling Hostinger

First, confirm cancellation in writing and archive the registered mail delivery proof, refund confirmation, and any related account invoices. Next, monitor your payment method for any further charges and be prepared to use the mailing evidence and billing records if you need to raise a dispute with the payment provider. , consider exporting or backing up any essential content tied to the account to avoid data loss after cancellation. Most importantly, keep a clean, dated record of all items in case you must escalate.

Final practical tips from the cancellation specialist

First, treat registered postal mailing as a legal-grade notification method: it preserves dates, signatures, and a formal chain of custody. Next, maintain a single, organized folder (digital and physical) for all related documentation so you can produce a coherent timeline quickly. , when asserting eligibility for a refund, reference published policy language and align your postal evidence with those timeframes. Most importantly, use Postclic or a comparable verified sending service if you prefer not to handle printing and postage personally; it can simplify the logistics while still producing legally valid return-receipt evidence.

What to do after cancelling Hostinger

First, archive the registered mail return-receipt, the billing history, and any confirmation you receive. Next, monitor refunds against the timeframes common to payment processors and your bank; processing can take several business days even after the provider issues the refund. , if you need to escalate, present a clear timeline with postal evidence and transaction records when contacting your payment provider or a consumer protection agency. Most importantly, proceed to migrate or back up any important data you still need and keep records in case of future disputes.