Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the AVG service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel AVG: Step-by-Step Guide
What is AVG
AVGis a widely used provider of consumer and business cybersecurity products, offering antivirus protection, VPN services, system optimization tools, and privacy utilities. The portfolio ranges from a free baseline antivirus product to tiered paid offers and bundles intended for single devices through multi-device households. AVG products are commonly sold on an annual subscription basis with automatic renewal features and additional guarantees for paying customers. The corporate presence for AVG in the United States is recorded at2625 Broadway Street, Redwood City, CA 94063, USA, which is relevant for formal notices and contractual communications.
Service scope and subscription structure
AVG markets both standalone and bundled services, including standalone antivirus protection and larger bundles such asAVG Internet SecurityandAVG Ultimate. Bundles typically combine antivirus, VPN, tune-up utilities, and anti-tracking tools under a single recurring charge. Pricing and device limits vary by plan and promotional period, with common offers covering one device or multi-device packs suitable for families or multiple machines. The services normally include an initial term, automatic renewal, and a money-back guarantee window for new subscribers.
Subscription plans and pricing (overview)
The following table summarizes representative AVG offerings and typical introductory/renewal pricing ranges as publicly listed or reported for the United States market. Prices and promotions are subject to change; consult primary vendor literature for exact current terms before relying on a particular number.
| Plan | Typical first-year price (reported) | Approximate renewal price (reported) | Devices |
|---|---|---|---|
| AVG free | $0 | $0 | 1 device (basic) |
| AVG Internet Security | $40–$60 (first year) | $78–$100 (renewal) | 1 or 10 devices options |
| AVG Ultimate | $60–$129 (promotional) | $140+ (renewal) | Up to 10 devices (bundle) |
These figures represent commonly observed promotional prices and reported renewal costs; individual consumer experiences and third-party sellers sometimes display different introductory discounts. The presence of automatic renewal is a recurring contractual feature with these plans.
Customer experiences with cancellation
This section synthesizes U.S.-market customer feedback about the subscription and cancellation experience for AVG services. The synthesis is public consumer commentary and media reporting, and reflects recurring patterns rather than unique situations.
Common complaints
Many consumers report friction when attempting to stop recurring charges, with recurring themes including difficulties identifying the active subscription, delays or no response to formal communications, and challenges obtaining refunds for unexpected renewals. Multiple consumer threads also describe extended time spent navigating company procedures before achieving a termination or refund outcome. Such reports emphasize unpredictability in billing cycles and uneven responsiveness from support channels.
Positive experiences and tips
Some customers praise clarity of plan features and the effectiveness of the antivirus product itself; when cancellations proceed smoothly the common enabling factor reported is clear evidence of timely notice and proof of communication. Users who obtained refunds or successful cancellations frequently relied on documented proof of their communications and on contractual timing (, acting within the documented money-back guarantee window).
What works, what does not
What tends to work: sending an accurate, timely, and provable notice of termination tied to contractual deadlines and retaining records of transactional evidence. What tends not to work: relying on informal or undocumented contacts without a provable chain of custody, or performing actions outside stated notice windows. In some reported cases consumers who were unable to resolve a dispute through the provider’s channels resorted to bank or card dispute mechanisms; those paths are situational and come with their own legal and evidentiary steps.
Legal framework affecting cancellations in the United States
Contracts for recurring services are regulated by a combination of federal consumer protection laws and state statutes that address automatic renewals and negative-option offers. Sellers who use automatic renewal terms must present material terms clearly and secure required consents in certain states. Consumer protection authorities actively scrutinize practices that make cancellation unusually burdensome. Recent federal regulatory action concerning a proposed rule to simplify cancellations was interrupted by litigation, so enforcement and the applicable landscape remain dynamic.
State-level automatic renewal laws
Certain states, including California, have explicit statutes that regulate automatic renewal offers and continuous service agreements. These statutes require clear disclosures of renewal terms, advance notice for certain types of trials or promotional pricing, and affirmative consumer consent in specified circumstances. Contractual compliance with state automatic renewal rules is material to whether a termination notice is valid and whether consumers qualify for refunds under those regimes. When a subscription is governed by a state law such as the California Business and Professions Code on automatic renewal, terminology, notice timing, and method of communication may be determinative in disputes.
Federal context
At the federal level, agencies use statutes addressing deceptive practices to police negative-option marketing and renewal behaviors. The FTC produced a rule intended to require simple cancellation mechanisms, but a federal appellate court vacated the rule procedural rulemaking grounds; , statutory authorities and enforcement actions remain potential remedies for consumers. Understanding this regulatory context is important for framing a legal strategy when cancelling and, if needed, pursuing remedies.
Contract review: what to look for before you act
As a contract law specialist, I recommend a methodical review of the subscription agreement and purchase documentation prior to initiating cancellation via registered mail. Focus on the clause headings that govern:
- term length and automatic renewal language;
- notice periods or blackout windows for cancellation;
- billing cycle and renewal effective date;
- refund and money-back guarantee provisions;
- choice-of-law and venue clauses that may affect enforceability or dispute resolution.
Identify the precise renewal date and the specific contractual requirement for the timing of a notice of termination. Accurate contract citations and pinpointed dates reduce ambiguity and strengthen a dispute if the matter proceeds to formal remedies. Keep copies of all purchase confirmations and receipts to correlate account identifiers with the subscription in question.
Step-by-step guide to canceling an AVG subscription (legal focus)
This walkthrough explains the recommended legal steps to take when your objective is to stop an AVG recurring charge and preserve evidence. The only recommended cancellation method in this guide is postal cancellation using registered mail, which provides legal proof of delivery and a chain of custody for notices.
Step 1: Identify the governing agreement and renewal date
Locate the purchase receipt, license key correspondence, or confirmation that states the subscription start date and renewal interval. Confirm whether the subscription is tied to a single product or a bundled service, and note any device coverages tied to the plan. Precise identification of the subscription is essential to craft a clear notice and to calculate any notice windows required by the contract or by state law.
Step 2: Check statutory notice and cooling-off periods
Certain consumer protections may create notice windows or cooling-off guarantees (, a 30-day money-back guarantee for new purchases). If a statutory or contractual refund window applies, document dates carefully and plan the timing of the registered mail notice to ensure it arrives within the applicable period. Failure to meet stated timing can limit refund remedies.
Step 3: Prepare a clear, dated notice of termination
Draft a short, factual notice that identifies the subscription, states your intent to terminate the recurring service, and references the relevant contract dates or order numbers. Avoid argumentative content; keep content narrowly focused on the offer and the effective date for termination. Do not include extraneous information that may create ambiguity about which subscription you intend to terminate. Retain an unredacted copy for your records. (Note: this guide does not provide letter templates.)
Step 4: Send the notice by registered mail
When transmitting the termination notice, use registered mail to the provider’s U.S. office address for formal communications. Registered mail creates a provable trail of delivery and is often treated as higher evidentiary quality than ordinary postage in contract disputes. Address the registered mail envelope to the corporate address used for official notices. Include sufficient identifying data in the notice so the recipient can match the notice to the subscription account. The official U.S. address for AVG service notices is2625 Broadway Street, Redwood City, CA 94063, USA.
Step 5: Preserve proof of mailing and delivery
Keep all documentation related to the registered mail dispatch: the mailing receipt, registered mail tracking number, and the delivery confirmation or return receipt. This documentary record is critical if the termination is disputed or if you need to pursue charge reversals or complaints with consumer protection authorities. Maintain digital and physical copies in secure storage.
Step 6: Monitor billing and assert remedies if charges continue
After the registered mail delivery date, monitor account statements for any continuing charges. If charges continue despite a timely registered mail termination, the registered mail evidence supports formal disputes with your financial institution or escalation to consumer protection authorities and private remedies. Document each instance of improper charge and the dates on which they occurred.
Practical considerations about using registered mail as the exclusive cancellation method
Registered mail is often the strongest single method to effectuate a contractual termination because it provides a date-stamped delivery record and legal proof of receipt. In many contractual disputes, courts and enforcement agencies give weight to provable notices when deciding issues of timely termination and refund entitlement. The evidentiary value of registered mail lies in the chain of custody and independently verifiable delivery confirmation.
Registered mail also reduces ambiguity regarding the date the provider received notice, which is frequently the central issue when a renewal posts close to a renewal date. Carefully correlate the registered mail delivery date with the contract’s renewal date when asserting entitlement to a refund or asserting the effectiveness of a termination.
Common pitfalls to avoid
- Relying on undocumented or informal communications without provable delivery evidence.
- Missing contractual notice windows or statutory cooling-off periods.
- Failing to incorporate sufficient identifying information in the notice so the provider can match it to the correct account.
Practical solutions to simplify registered mail cancellation
To make the process easier, consider services that handle the physical sending of registered letters when you prefer not to print or visit a postal facility. One such service is Postclic. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Using a managed registered-mail provider can streamline logistics while preserving the evidentiary benefits of registered dispatch.
Why a managed sending service can be appropriate
Where logistics are a barrier, a reputable third-party sending service can ensure the termination notice is drafted to include essential identifying information and transmitted with registered-mail proof. The legal value of a properly executed registered send-through provider generally aligns with traditional registered mail if the provider offers verifiable delivery receipts and chain-of-custody documentation. Ensure any third-party provider preserves the original signed return receipt where applicable.
Evidence strategy and dispute escalation
If a registered mail termination is ignored and the subscription remains active or charges recur, build an evidentiary chronology: order confirmation, renewal notice evidence (if any), registered mail proof of delivery, dates of subsequent charges, and bank statements. This chronology forms the core of a dispute submission to financial institutions, consumer protection authorities, or a court. Where state automatic-renewal statutes apply, reference the statute in the complaint and show how the provider’s conduct failed to conform to contractual or statutory notice and disclosure duties.
Regulatory and private enforcement options
Potential remedies when proof and timing favor the consumer include charge reversals through the card issuer, administrative complaints to state attorneys general or federal consumer protection bodies, and private civil actions for breach of contract or unfair business practices. The presence of registered mail proof strengthens the consumer position during these escalations, particularly where the provider's records conflict with the consumer’s documented timeline. Document every interaction and preserve original registered mail receipts and return receipts.
Sample evidence checklist (what to keep)
| Item | Reason |
|---|---|
| Order confirmation | Establishes subscription identity, start date, and product details |
| Registered mail receipt and proof of delivery | Creates chain-of-custody and delivery date |
| Bank or card statements | Shows the timing and amount of charges |
| Refund or denial communications | Records provider responses for escalation |
Risk assessment and legal implications
When deciding to send a registered mail termination, weigh the timing risk and potential for post-termination charges against the evidentiary gain. Registered mail does not guarantee an immediate account adjustment, but it changes the legal posture by producing an objective delivery date and receipt. In disputes, courts and enforcement agencies often assess whether the notice was received in a timely and effective manner; a registered delivery record directly addresses that question.
Be mindful that choice-of-law provisions or forum-selection clauses in the contract may require bringing disputes in a specific jurisdiction. Where a subscription is governed by a foreign jurisdiction clause, consult counsel to determine the practical impact on remedies.
Frequently encountered scenarios and recommended responses
Renewal occurs close to notice date
When the renewal charge posts near the date you mailed a termination notice, rely on the registered mail proof to demonstrate the termination’s effective date. If the renewal charge still posts, use the registered proof as the primary documentary evidence when requesting a reversal through financial channels or when filing a complaint with consumer agencies.
No response after registered-mail delivery
If the provider does not respond after delivery, preserve the registered mail return receipt and proceed with the escalation plan: financial dispute and complaint to a relevant regulatory authority. Registered mail strengthens those submissions by demonstrating a documented attempt to comply with contractual notice requirements.
Provider disputes the sufficiency of notice
Disputes about sufficiency typically focus on identifying information and notice timing. The registered mail record fixes the delivery date, while contemporaneous copies of the notice and order information respond to identification challenges. Where a provider asserts non-receipt or misidentification, replicate the notice contents in your evidentiary chronology and reference the registered mail proof.
Consumer feedback synthesis and best practice checklist
reported consumer experiences, the most reliable best practices are: identify and quote contract terms precisely in your notice, deliver the notice via registered mail to the official corporate address, retain all delivery receipts, and act within any stated refund windows. Consumers who follow these practices report higher success rates when terminating subscriptions and when resolving billing disputes.
- Confirm subscription identity and renewal date before initiating termination.
- Use registered mail to create a provable delivery record.
- Keep all transactional evidence and delivery confirmations.
- Escalate promptly if charges recur after delivery.
What to do after cancelling AVG
After you have sent a registered mail termination and obtained delivery proof, continue to monitor your bank or card statements for at least one full billing cycle. If recurring charges appear after the registered mail delivery date, supply the provider (and any financial institution reviewing a dispute) with the registered mail proof and the chronological account of events. If an equitable resolution is not reached, consider filing a complaint with a state consumer protection agency or the federal consumer protection authority, and preserve all receipts for potential legal proceedings. The use of registered mail significantly improves your evidentiary posture during these next steps.