Cancellation service #1 in Serbia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Coinsnap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Coinsnap: Complete Guide
What is Coinsnap
Coinsnapis a coin identification and collection management service that markets a premium subscription offering to users seeking automated coin recognition, grading indications, and collection tracking. The service is presented as a brand operated byOnlineshop24 dooand integrates identification features, valuation estimates, and premium features accessed via a paid subscription. The publicly listed subscription structure includes a premium yearly plan with an introductory trial period; subscription renewal terms and trial conditions are described in the mobile app listing. The operator and imprint information identify the company and a registered address in Serbia, which is relevant for contractual notices and formal communications.
Subscription formulas and high-level terms
The core subscription formula advertised in official listings isCoinSnap Premium: a one-year subscription with a short trial period (commonly seven days app platform metadata) and automatic renewal unless timely cancelled before the renewal window. The app platform listing discloses that payment and renewal are governed by the platform's subscription mechanics; the listing further indicates that subscriptions automatically renew unless auto-renewal is turned off prior to the end of the current period. These published terms establish the contractual renewal cadence and the typical notice window users encounter.
| Plan | Duration | Trial | Renewal policy |
|---|---|---|---|
| CoinSnap Premium | 1 year | 7 days (trial noted) | Automatic renewal unless cancelled before renewal window |
Provider and legal imprint
Official imprint information listsOnlineshop24 dooas the service provider, with the registered address: Onlineshop24 doo, Ljubimira Ivkovica Suce 75, 11453 Sopot (Ducina), Serbia. This address is a required element for any formal postal notice and is included below as the designated address for formal communications. Use of the provider's imprint and registered address is consistent with cross-border consumer contracting practices where formal written notices may be served on an overseas registered office.
Customer experiences with cancellation
Users in the United States and other markets have reported varied experiences when attempting to stop renewals or end trial subscriptions. The most frequent complaints relate to perceived difficulty cancelling during trial windows, unexpected charges after attempted cancellation, and slow or non-responsive customer support. Many reports reference being charged after believing they had timely cancelled, or encountering confusion about where to direct a cancellation notice. These reports appear on app platform review pages and consumer feedback aggregators. The patterns in complaints suggest recurring friction points that affect consumer expectations and may raise legal considerations around clarity of cancellation mechanics and effective notice.
Representative paraphrased user feedback includes expressions that cancelling the trial or subscription was difficult to complete, that charges occurred despite attempted cancellation, and that the support response did not resolve billing disputes. One community discussion explicitly reports inability to cancel a trial subscription through the usual account paths described by platforms, while a consumer reporting site lists numerous entries where users requested immediate cancellation and refunds. These testimonies are relevant to assessing the service's practical cancellation environment and potential consumer protection risks.
| Issue type | Frequency in reviews | Typical user claim |
|---|---|---|
| Difficulty cancelling trial | High | "I could not cancel free trial before charge" |
| Unexpected charges after attempted cancellation | High | "I was charged despite cancelling" |
| Poor support responsiveness | Moderate | "Attempts to contact support were unmet" |
Legal framework relevant to cancelling subscriptions
Under United States consumer protection principles and applicable platform rules, subscriptions and automatic renewals are controlled by the agreement between the consumer and the seller as well as by platform terms when subscriptions are purchased via mobile app stores. Contractual renewals create continuing obligations that consumers must terminate the agreed termination mechanism. Where the provider is an overseas entity, the seller's imprint and listed registered address can serve as the recipient for formal notices. Contract law concepts applicable include acceptance, notice, offer modification, and breach remedies. A notice sent by postal registered mail provides a contemporaneous record of delivery attempts and receipt, which strengthens evidentiary positions in disputes over whether a cancellation was communicated in time.
, effective cancellation practice must account for the service's stated renewal timeline, any trial forfeiture provisions, and the platform's treatment of subscriptions. In the event of a dispute, documented proof that a cancellation notice was sent and received can be dispositive. Reliability of proof is enhanced where the sender uses postal methods that provide a certified record and delivery receipt.
Step-by-step guide: preparing to cancel
Step 1: identify the contractual terms and renewal timing
Locate the subscription offer description and the date when the current paid period ends. The app platform listing and the subscription confirmation materials (purchase receipt, app listing terms) define the renewal cycle and any trial forfeiture rules. Record the renewal date in your personal file and compute the notice window required by the subscription's renewal terms. This first step establishes the legally relevant timeline for sending a termination notice by postal registered mail.
Step 2: compile proof of purchase and identity information
Gather copies of the purchase receipt, proof of payment, transactional identifiers shown on platform receipts, and the account name or email used to register the subscription. Record any order identifiers referenced in billing notifications. This compilation creates an evidentiary bundle that explains the contractual relationship and supports the assertion that a subscriber is requesting termination of the contract with the correct identity referenced. Do not discard receipts until after the dispute window has passed.
Step 3: confirm the recipient address for formal notice
Use the provider's legal imprint address for any postal registered mail notification. The official imprint lists the provider asOnlineshop24 dooat Ljubimira Ivkovica Suce 75, 11453 Sopot (Ducina), Serbia. This address serves as the primary destination for formal postal notices where contractual terms or imprint information indicate the registered office. Sending notice to the registered imprint aligns with service of notice principles in cross-border contracting.
Step 4: draft a clear termination statement (general principles)
Compose a short, unambiguous statement that identifies the subscription, the subscriber, and the intended effective date of termination. Include the account identifier and the purchase reference. Reference the contract or subscription by name (, the premium yearly subscription) and state that you are terminating the subscription and that you request cessation of renewal and charges. Do not include extraneous personal data beyond what is necessary to identify the subscription. Keep the statement factual and avoid argumentative language. This approach enhances clarity and reduces disputes about the content of the notice.
Step 5: select postal registered mail and document the sending
The safest and legally most defensible method to effect termination is to send a formal notification by postal registered mail to the provider's registered address. Registered mail provides a chain of custody and a delivery receipt that is admissible as evidence of service. A registered postal method that returns a receipt signed at delivery establishes a contemporaneous record that a notice was delivered to the addressee at the stated address. In cross-border contexts, registered postal services with tracking and return receipt options are frequently accepted as meeting judicial requirements for written notice.
Practical considerations and implications of using postal registered mail
Sending termination by postal registered mail creates multiple legal advantages. Registered postal methods produce verifiable dates of dispatch and delivery, which are central to disputes about whether a termination was timely. A delivery receipt signed at the recipient's post office or at the recipient's office provides prima facie evidence that the notice reached the intended party. The ability to demonstrate both dispatch date and delivery date reduces factual disputes regarding compliance with notice periods. Registered mail also produces a tangible record the sender can retain for the life of any dispute.
, cross-border mailing timelines and postal reliability should be factored into the dispatch schedule. Postal delivery to an overseas registered office may require additional lead time; , compute backwards from the renewal date to ensure the notice arrives within the contractual window. Be mindful that the date of mailing alone may not be sufficient unless the contract recognizes postal dispatch as effective notice; prefer registered methods that record delivery.
How to interpret provider responses and follow-up
If the provider acknowledges receipt of the registered postal notice, retain that acknowledgement with your records. If the provider fails to respond yet charges subsequent renewal fees, the registered mail evidence is material to a billing dispute with the payment processor or with your bank. In contested cases, present the registered mail delivery record together with receipts and transaction records when seeking chargebacks or when pursuing a claim under consumer protection laws. A registered delivery record substantially strengthens the factual basis for a legal claim or administrative complaint.
Postclic: a practical option to simplify registered mail sending
To make the process easier, consider using a secure third-party solution that handles printing, stamping and sending registered letters on your behalf. Postclic is a 100% online service to send registered or simple letters, without a printer. You do not need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations exist for telecommunications, insurance, energy, and various subscriptions. The service offers secure sending with return receipt and legal value equivalent to physical sending. Using such a service can streamline the logistics of sending a registered postal notice to the provider's registered address while preserving the evidentiary benefits of registered mail.
Dealing with common problems reported by customers
If you are charged after you have dispatched a registered notice, the recommended evidence bundle includes the registered mail dispatch receipt, the delivery receipt, transaction receipts showing the charge, and a timeline that shows when the notice was sent relative to the renewal date. Present this bundle to your payment card issuer when requesting a reimbursement or chargeback. In parallel, retain the registered mail documents as evidence if escalation to a consumer protection agency or court is required.
Where users report difficulty contacting the provider, the registered mail route remains the most robust method to create a record of termination. The existence of adverse consumer feedback about responsiveness increases the importance of sending certified postal notice and preserving all related documentation.
| Complaint category | Recommended evidentiary action |
|---|---|
| Charged after attempted cancellation | Maintain registered dispatch and delivery receipts; collect transaction receipts; request card issuer chargeback |
| No reply from provider | Keep registered mail proof; escalate to platform dispute resolution or consumer protection agency |
| Trial cancellation confusion | Document trial start date and track renewal window; send registered notice within computed window |
Legal remedies and escalation paths
After dispatching registered postal notice, if the provider continues to bill or declines to stop renewals, the subscriber may pursue administrative remedies with the payment platform, file a dispute with the card issuer, or initiate a claim under applicable consumer protection laws. The registered mail record forms the evidentiary core for such actions. In cross-border disputes where the provider is overseas, enforcement may be more complex and may require involvement of the payment card network or a national consumer protection agency. A well-documented timeline that includes registered delivery records materially improves enforcement prospects.
, lodging a chargeback with your payment provider is a procedural step often used in the United States to challenge unauthorized renewals. When invoking such remedies, submit the registered mail proof and transactional documents to the card issuer. If administrative remedies are exhausted, consider legal counsel for litigation or small-claims court action; registered mail documentation is typically admissible and relevant evidence in such proceedings.
Record keeping, timelines, and statute of limitations
Maintain all documentation for at least the duration of any prospective dispute, and longer if state or federal statutes of limitation may apply to refund or contract claims. Record retention should include the registered mail dispatch receipt, the delivery receipt, copies of transaction records, and any provider acknowledgements. Timely preservation of these records is essential when asserting rights in administrative or judicial forums.
Practical checklist before sending registered postal notice
- Confirm the subscription name and renewal date as shown in the purchase receipt.
- Gather transaction receipts and account identifiers.
- Address the registered mail to the provider's official imprint address: Onlineshop24 doo, Ljubimira Ivkovica Suce 75, 11453 Sopot (Ducina), Serbia.
- Use a registered postal method that provides both dispatch and delivery receipts.
- Retain certified copies and photographs of all proof of mailing and delivery.
What to do after cancelling Coinsnap
After sending a registered postal notice, monitor your payment account for any further charges and hold the registered mail documentation readily available. If you receive an undesired renewal charge, contact your payment card issuer to dispute the charge and provide the registered mail delivery evidence. If appropriate, file a consumer complaint with the relevant agency and keep records of all correspondence and escalation steps. Keep the registered mail proof for the full life of the dispute.
Finally, if charges persist despite documented registered delivery, consider consulting a consumer law attorney to evaluate jurisdictional and enforcement options. The registered mail evidence will be central to any legal strategy. Use the registered mail record as the chief piece of documentary proof when asserting that you provided timely and effective notice of termination.