How to Cancel Deal Machine: Step-by-Step Guide

What is Deal Machine

Deal Machineis a subscription service marketed to real estate investors that combines lead generation, skip tracing, direct mail automation, and calling tools into a single platform. The service offers tiered plans designed for individuals and teams, featuring lead databases, mail fulfillment options, call tracking, and dialer capabilities. Subscriptions are billed on a recurring basis and the product is positioned as an integrated prospecting and marketing tool for off‑market real estate deals. The official published pricing and plan structure indicate multiple monthly and annual tiers with added functionality for team use and marketing credits.

Service scope and core features

The product packages typically include access to property data, skip trace results, mail sending, and automated marketing credits. Key commercial differentiators are mail pricing tiers and dialer/voicemail license options that may be charged to base subscription fees. These commercial elements affect cancellation and billing risk because credits and prepaid services are commonly tied to ongoing account status.

Subscription plans and pricing

The published plan structure shows a Starter, Pro, and Pro Plus configuration with clear monthly and annual price points, plus add‑on licenses for dialing and voicemail. The commercial design uses marketing credits for on‑platform actions, which are replenished automatically in certain circumstances. These elements are relevant when assessing potential post‑cancellation charges and refunds.

How marketing credits interact with subscriptions

Marketing credits function as an internal currency for mail, dialer minutes, and voicemail drops. Accounts may be set to auto‑reload credits when exhausted, creating separate recurring charges that can continue irrespective of base subscription status unless addressed in the cancellation notice or account controls. Understand this separation of services for contractual and refund analysis.

Customer experiences with cancellation

In conducting an English‑language review of public feedback in the United States, common themes emerge regarding billing and cancellation friction. Several consumers report unexpected charges after trial periods, difficulty obtaining refunds, and confusion when trial conversions occur. Complaints often concern automatic renewals of annual plans and perceived obstacles to halting future charges. These accounts are drawn from consumer review platforms and industry forums where users describe practical problems and service responses.

Recurring complaint patterns

• Trial conversion and timing disputes:Multiple reviewers state they were billed at plan renewal after a free trial, sometimes with disagreement about cut‑off timing and whether cancellation had been logged.
• Refund denials or limited refund windows:Users describe narrow refund policies or refusals to reimburse despite prompt dispute attempts, which generates elevated consumer dissatisfaction.
• Billing transparency concerns:Several reports allege difficulty locating or understanding billing terms tied to promotional credits and annual renewal amounts.

Representative user feedback (paraphrased)

Some users stated that they were charged despite attempting to end the trial, describing the experience as "charged on the last day of trial" and "unable to cancel." Others reported that a cancellation action did not prevent a later renewal charge and that support declined refunds. At least one thread in a public investor forum described an experience of an early invoice and difficulty reversing a large annual charge. These verbatim and paraphrased accounts should be read as representative of a subset of customers reporting dispute scenarios, not as determinative of contractual practice for every account.

What works and what does not (user tips)

Users who successfully obtained refunds or avoided renewals frequently cite early documentation of the request, immediate action upon noticing charges, and escalation to formal dispute channels with banks when merchant relief is refused. Conversely, those who reported poor outcomes described delays in raising the issue and gaps in evidence showing timely cancellation. These practical observations inform the risk mitigation strategy outlined below.

How to cancel deal machine: a step‑by‑step legal framework

The following procedural framework is written from the perspective of a contract law specialist advising a subscriber in the United States who intends to end their relationship with Deal Machine. The focus is on legal effectiveness, evidentiary preservation, and compliance with automatic renewal and negative option protections. Throughout, the recommended singular method of termination is sending a cancellation notice by registered postal mail with proof of delivery. This instrumented approach serves to create a contemporaneous, external record independent of the service provider's internal logs.

Step 1: review the subscription agreement and timing constraints

Begin by examining the subscription terms and any terms governing trials, renewals, and refund windows. Identify the contractually stated notice period for nonrenewal and any clauses that affect refunds for prepaid annual plans. Pay attention to specific deadlines tied to trial conversions and to language that defines when renewal charges occur. Preservation of the relevant documents and screenshots of billing statements is advisable for evidentiary support.

Step 2: define the effective date and scope of termination

Decide whether you seek termination effective immediately at the date the notice is mailed or at the end of a billing cycle. State the scope of termination in clear terms in your internal file: whether you intend to cease all subscription services, halt future renewals, and stop automatic marketing credit reloads. Although the content of an outgoing notice is a strategic choice, core elements should identify the subscriber account (as an internal reference), state the intent to terminate the subscription, and specify the effective date for legal clarity. Keep this content concise and factual to avoid ambiguity.

Step 3: select registered postal mail for delivery and legal proof

To ensure the highest evidentiary value, use registered postal mail as the exclusive method to communicate the termination. Registered postal mail provides a court‑grade chain of custody and proof of delivery that is generally recognized in contract disputes. The record created by registered post supports later claims that notice was transmitted and received, and it reduces reliance on the service provider's internal records. For contractual compliance, send the registered postal letter to the company's corporate address as listed in its corporate disclosures. The official address for Deal Machine is provided below and should be used for delivery of a registered postal cancellation notice.

Address:DealMachine L.L.C. 735 Shelby Street, Suite 105 Indianapolis, Indiana 46203

Step 4: preserve contemporaneous evidence and maintain logs

Maintain internal logs documenting the date and content of the cancellation intent, the registered mail tracking/receipt number, and any inbound or outbound correspondence relating to billing or refunds. Retain bank statements and cardholder dispute timelines. This documentation is essential if a dispute escalates to a regulatory complaint or a chargeback with your payment card issuer. In disputes, courts and regulators assess the timing and clarity of notice together with the independent delivery proof; accordingly, preservation of the registered mail receipt and any delivery confirmation is central to a strong evidentiary posture.

Step 5: monitor billing cycles and be prepared to escalate

After dispatching the registered postal notice, continue to monitor bank and card statements for any post‑notice charges. If a renewal or charge posts despite timely delivery of registered notice, consider initiating a payment dispute with the card issuer and, where appropriate, file a complaint with state consumer protection agencies or the federal bodies that oversee negative option practices. Regulatory guidance identifies unacceptable tactics by merchants that make cancellation difficult and supports consumer claims where documented notice was given and ignored.

Step 6: consider statutory and regulatory remedies if denial occurs

In the United States, federal and state authorities have taken steps to protect consumers from unfair subscription practices. Federal guidance on negative option programs and recent rulemaking activity reflect an increased regulator focus on making cancellation mechanisms accessible. If a merchant continues to charge after documented notice, evaluate remedies under applicable state automatic renewal laws or federal consumer protection statutes. Work with counsel when potential refunds exceed de minimis amounts or when class action risk indicators are present.

Legal analysis: obligations, evidence, and risk allocation

From a contract law perspective, termination notices effectuate contractual change only when they meet the contract's notice requirements and are delivered by an acceptable means. Registered postal mail functions as an extrinsic, third‑party verifiable method that reduces disputes about timing and receipt. The evidentiary benefits are substantial: a postmarked receipt and an official delivery record remove unilateral control by the merchant over the record of cancellation. , reliance on registered postal delivery shifts the evidentiary burden in favor of the subscriber when the merchant later asserts that no cancellation was received.

Automatic renewal and negative option considerations

Automatic renewal clauses are lawful if disclosed and consented to, but regulators scrutinize situations where renewal is buried or where cancellation is made artificially difficult. Federal guidance and enforcement actions focus on transparency and ease of cancellation; state laws mirror these principles. Where a subscription was sold with a trial that converts to a paid plan, the precise timing and description of conversion are often the decisive contract issue in refund disputes. Documentation that confirms timely notice delivered by an independent postal system is a primary defensive resource.

Proof of mailing as a contract compliance strategy

Registered postal delivery creates a chain that is typically recognized in commercial litigation as reliable proof the communication left the sender and reached the recipient. When incorporated into a cancellation protocol, registered delivery mitigates the merchant's ability to assert internal error or system failure as a defense to refund claims. This technique is particularly important for annual prepaid plans where the magnitude of the charge increases the stakes for both refund and dispute strategies.

Practical solutions and making the process easier

To make the process easier for subscribers who prefer an externalized sending solution, consider services that handle printing and registered postal delivery on your behalf. These services can remove logistical burdens while preserving the legal value of registered post. They also provide ready access to standard templates and return‑receipt functionality that creates an independent record of delivery. When selecting such a service, verify that it offers registered delivery with return receipt and that its tracking records can be exported for evidentiary use.

To make the process easier... Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.

Why this approach is pragmatic

Using a postal fulfillment intermediary preserves the legal advantages of registered posting while simplifying execution for the subscriber. The independent provider supplies the delivery evidence and can be helpful when the subscriber is remote, lacks printing capability, or prefers to avoid physical visits to postal facilities. The selection of such a service should be its ability to provide registered delivery receipts and a defensible chain of custody record.

Common pitfalls and how to avoid them

• Late notice:Missing the contractual deadline for nonrenewal can result in an unavoidable renewal charge; plan termination documents should be dispatched sufficiently early in the period defined by the contract.
• Insufficient evidence:Relying solely on merchant portals or on disputed internal logs without independent delivery proof reduces traction in refund disputes; use registered postal delivery to create an independent record.
• Failure to address associated services:Marketing credits or add‑on licenses may be treated as separate charges; specify in your internal record that the cancellation is intended to stop all recurring charges, and preserve documentation of any auto‑reload settings.

Tables: cancellation risk profile and plan recap

What to do if a charge posts after you have sent a registered notice

If a renewal or unauthorized charge posts after your registered postal cancellation, take immediate steps: document the transaction, compile delivery proof and internal logs, and consider initiating a payment dispute with the card issuer. Contemporaneously, prepare a written record of your communications and delivery receipts to support either a regulatory complaint to the appropriate state agency or a claim in small claims court if the amount and circumstances justify litigation. Regulatory bodies have issued guidance on negative option programs and may be receptive to well‑documented complaints where the consumer can show timely, verifiable cancellation.

What to do after cancelling deal machine

After you have sent a registered postal cancellation notice and documented delivery, take the following concrete steps: retain all physical and electronic evidence for at least one year, monitor financial statements for unanticipated charges, obtain export copies of any data you require from the service prior to or simultaneous with termination where possible, and be prepared to file a chargeback or regulatory complaint if charges continue. Maintain a timeline that records when the trial started, when the registered notice was dispatched, when delivery occurred, and any subsequent charges or merchant responses. This timeline is the foundation for dispute resolution and any regulatory filings.

If you need to escalate, prioritize a structured approach: organize evidence chronologically, identify the specific merchant charge(s) and dates, calculate any monetary exposure, and consult a consumer protection attorney if significant sums are at stake. Regulatory enforcement activity concerning subscription practices has increased, and properly documented complaints can prompt investigations or administrative remedies where merchants are out of compliance with consumer protection norms.