How to Cancel Intelius: Easy Method

What is Intelius

Intelius is a U.S.-based people-search and background-check service that aggregates public records to provide reports on names, addresses, phone numbers, criminal history, and related public-data details. First launched in the early 2000s, Intelius markets subscription packages that promise unlimited person, address, or phone lookups depending on the plan a customer chooses. Users commonly turn to Intelius for quick identity checks, reverse phone lookups, and background-search capabilities that pull from a range of public databases. The product mix typically includes monthly or bi-monthly subscriptions, trial offers at a nominal fee, downloadable report options, and an add-on identity-protection offering.

Core features at a glance

First, Intelius delivers searchable reports that often show address histories, associated phone numbers, criminal record summaries, and some public court filings. Next, the service sometimes offers discounted trial access for short evaluation periods that automatically convert into recurring memberships unless the subscription is stopped before the trial ends. , Intelius offers downloadable reports for a separate fee and an identity-protection product as an optional extra. Keep in mind that data completeness and freshness vary across records and users report mixed accuracy depending on the dataset.

Prices and trial structures have varied across sources and time, and many reviewers note that the company often presents promotional trial windows that convert automatically to recurring billing if they are not stopped before conversion. For the most up-to-date plan details consult authoritative reviews and current plan summaries.

Common user experiences with cancellation

First, many customers report that trials convert to recurring membership charges unexpectedly when they forget a trial expiration date or do not realize a time-limited offer has converted. Next, complaints often center on surprise recurring charges to a card after the trial period; these are among the most frequent themes across consumer-review platforms. , users describe mixed success when seeking refunds and a range of interactions that include prompt resolutions for some customers and prolonged disputes for others. Most importantly, reviewers repeatedly call attention to perceived lack of clarity around terms at the point of enrollment and the need to track trial and renewal dates carefully.

Keep in mind that some customers praise the depth of the search results and find the reports useful for reconnecting or verifying public records, while others criticize record accuracy and value for money. The pattern across Trustpilot and other review sites shows a mix: satisfied users who got helpful results, and dissatisfied users who felt surprised by billing and had difficulty resolving charges. Real user tips often emphasize being proactive about stopping trials before they convert and keeping clear records of any confirmation or transaction receipts when subscribing.

Real user feedback and sample paraphrases

“I signed up for the trial and forgot about it; a month later I saw a $30 charge,” is a paraphrased complaint repeated across forums. Another common real-world note: “Support sorted one user’s charge but ignored another—results were inconsistent.” Users also share practical advice such as marking the calendar for trial expiration and saving transaction evidence for at least several months. These recurring themes are visible across multiple review aggregators and consumer complaint sites.

Common problems customers report when cancelling

• Unexpected conversion of trial offers to recurring memberships.
• Recurring charges continued after an attempted cancellation or after account deletion attempts.
• Delayed or denied refund requests for renewals that a user did not want.
• Confusion about which plan was purchased and for what period.
• Variability in response quality when seeking resolution.

All of these items show up repeatedly in customer reviews and consumer-protection complaints; knowing these patterns helps set expectations when you prepare to take action.

Legal and regulatory context you should know

First, federal and state regulators have increased scrutiny of automatic-renewal and negative-option practices. Next, the U.S. Federal Trade Commission and other agencies have issued guidance restricting deceptive subscription practices and urging simple cancellation systems. , California and several other states have specific automatic-renewal laws that require clear disclosure of terms and an easy method to stop recurring charges; violations of those rules can impose remedies including refunds or treating subsequent goods and services as unconditional gifts in certain circumstances. Keep in mind that these protections vary by state and the timeline for enforcement of new rules has evolved in recent years, so the landscape is active.

Most importantly, regulators’ focus strengthens a consumer’s position when they can show they did not receive clear disclosure or consent, or that a cancellation was attempted but not honored. Maintaining contemporaneous proof of an attempted cancellation is critical evidence for disputes.

Why registered postal mail is the safest cancellation method

First, registered postal mail creates a formal, dated, and independently verifiable record that the company received your cancellation notice. Next, it produces a return-receipt and tracking record that many courts, banks, and consumer-protection enforcers treat as persuasive evidence of notice. , registered mail has legal advantages in disputes about whether notice was sent or received because the postal service’s tracking and the registered-mail chain-of-custody are recognized as reliable documentation. Most importantly, when there is a billing dispute or an auto-renewal that should not have occurred, the existence of a registered-mail receipt can materially strengthen your dispute with a payment provider or a consumer-agency complaint.Intelius cancel subscriptionactions backed by such proof are easier to justify to third parties.

What registered mail accomplishes (conceptually)

• Creates a verifiable delivery timestamp independent of the company.
• Produces documentation useful for chargeback requests or regulatory complaints.
• Reduces the company’s ability to deny receipt or claim delayed notice.

Keep in mind that these legal advantages are why registered postal mail is the recommended and primary path for formal cancellation notices when a robust record is required. Use of that mailing method aligns with the strongest possible proof standards short of litigation.

How to prepare to cancel (what to gather and think about)

First, compile the transaction evidence you already have: the bank or card entry showing the charge, any receipts from the original purchase, dates of trial and renewal, and any confirmation references you received at enrollment. Next, document the exact product or plan name you purchased and the billing cycle it triggers. , create a short written statement that identifies your account (by name on the account, billing address on file, or the last four digits of the payment card) and states your intent to end the subscription. Most importantly, avoid relying solely on unrecorded verbal exchanges if you anticipate a dispute—written, verifiable notice is far stronger.

Keep in mind: do not create templates that contain sensitive account credentials in insecure places; store your gathered evidence in a folder or encrypted notes so you can retrieve the information if needed for a dispute.

These items are your evidence kit. Keep them in a safe place until any dispute or refund request is fully resolved.

Postclic: a practical way to simplify sending registered mail

To make the process easier: Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.

Keep in mind that using a service that produces an independent, postal-class return receipt saves time while preserving the legal-strength evidence that registered postal mail provides. For many users, combining carefully preserved account evidence with a service that generates an independent mailed proof reduces hassle and increases the chance of a favorable outcome in a dispute.

Timing, refunds, and dispute options

First, check the exact billing and renewal dates on your records so you know whether a charge occurred before or after any trial expiry. Next, if a renewal charge has already posted, consider the following options: request a refund with clear supporting evidence, initiate a dispute through your card issuer, and, where applicable, file a complaint with state or federal consumer-protection agencies. , some regulators and state laws offer remedies when automatic-renewal disclosures were not properly made. Most importantly, acting promptly improves the odds of reclaiming wrongly charged funds because payments and consumer protections often rely on prompt disputes.

Keep in mind that bank or card dispute mechanisms are powerful tools when evidence shows an unauthorized or improper charge. If the charge was accepted but you disagree with how the service represented its automatic renewal terms, present the registered-mail receipt and the subscription evidence to the issuer as part of the dispute packet.

When a refund is likely and when it may not be

First, refunds are commonly granted when a service unexpectedly charged a customer for a renewal they clearly did not authorize or when statutory disclosure requirements were violated. Next, refunds are less certain if the provider can show clear, conspicuous disclosure and affirmative consumer consent at the time of purchase. , third-party reviewers show examples of both outcomes: some consumers received refunds after presenting evidence; others were denied and had to escalate by disputing charges with the payment provider or filing consumer-agency complaints.

Alternatives and comparable services

First, if you are comparing services, know that several competitors offer similar people-search and background-check features; their pricing and trial structures vary and so do user-reported cancellation experiences. Next, company choice should weigh data needs, pricing transparency, and how easily you can document and stop a membership. Below is a concise comparison to help evaluate alternatives at a glance.

These comparisons come from multiple independent reviews and aggregators; the variables cited in user feedback—billing clarity, trial conversions, and refund responsiveness—are recurring decision points when evaluating any subscription service in this category.

Practical pitfalls and insider tips from cancellation specialists

First, save everything at the time of sign-up: screenshots, the exact offer language, and the transaction line on your statement. Next, label and timestamp your evidence so you have a clear narrative if you need to escalate a dispute. , keep copies of any correspondence and the registered-mail record together in a single folder or encrypted file. Most importantly, do not rely on memory alone—document dates and amounts immediately after they occur.

Insider tip: many disputes hinge on a single missing piece of proof—often a date. Registered-mail proof plus the transaction line is a potent combination for disputes. Keep in mind that patience and persistence are often required; escalate only after you have the documentation in order and have given the provider a reasonable time to respond to the postal notice.

What to expect during a dispute

First, a provider may acknowledge receipt and process a refund quickly in clear-cut cases. Next, some disputes progress to a review period with the card issuer or consumer agency; expect processing time measured in business days or weeks. , persistent denials may require filing an official complaint with a state attorney general or consumer bureau and presenting the registered-mail evidence as part of your claim. Keep in mind that being calm, methodical, and evidence-focused increases the likelihood of a favorable outcome.

How long to keep records and why preservation matters

First, keep your payment statements, subscription confirmation, and the registered-mail receipt until the dispute is fully resolved and at least one year beyond the last related charge. Next, if a dispute escalates or you seek regulatory action, longer retention—two to five years—can be useful. , maintaining a single secure folder (physical or encrypted digital) with all related files reduces the administrative friction when you need to present evidence. Most importantly, preservation of contemporaneous records—those created at the time of the transaction or notice—holds far more weight than reconstructed notes made months later.

What to do after cancelling Intelius

First, monitor your payment statements for at least two billing cycles to confirm that recurring charges have stopped. Next, keep the registered-mail receipt and any confirmation letter you receive from the company together with your dispute documents. , if you received an unwanted charge and it was not refunded in full, consider presenting the registered-mail proof and transaction evidence to your card issuer as part of a formal dispute. Most importantly, if you see further unauthorized charges, escalate promptly to your payment provider and file a consumer-protection complaint if needed.

Keep in mind that if you plan to use a similar service again, consider tracking trial deadlines in a secure calendar and limiting stored payment methods on file to reduce exposure to unwanted renewals.

Address for registered postal cancellation notices

Send any formal registered postal cancellation notice intended to create a dated, verifiable record to the company’s address on file:

Intelius, LLC
501 W. Broadway St., Suite 800
San Diego, California 92101
United States

Keep in mind that including clear account-identifying information in your notice (but not private security credentials) helps the recipient locate the correct subscription record; your registered-mail receipt will serve as the independent proof of delivery.

When to seek outside help

First, consider legal counsel if a large sum is at stake or if the provider repeatedly bills after clear, documented cancellation attempts. Next, consumer-protection agencies and state attorneys general offices can mediate or investigate patterns of unfair renewal practices when multiple complaints suggest systemic problems. , regulatory changes in this area mean that strong documentation and evidence increase the chances of enforcement or restitution if the provider violated disclosure rules. Most importantly, when escalation is necessary, your registered-mail proof and preserved transaction evidence are the assets that make a complaint credible and actionable.

Next steps and open perspectives

First, if you are preparing to end a subscription, assemble your evidence, create a dated written cancellation notice, and send it using registered postal mail toIntelius, LLC, 501 W. Broadway St., Suite 800, San Diego, California 92101, United States. Next, preserve the registered-mail proof and monitor your payment statements for subsequent charges. , if a refund is disputed, present your evidence to your payment provider and consider filing a complaint with the relevant consumer-protection authority. Most importantly, treat cancellation as a documentation exercise: the stronger your independent proof, the better your position if you need to escalate a dispute or seek regulatory help. Keep in mind that patience, organized records, and the registered-mail receipt are the elements that consistently help customers resolve subscription problems successfully.