How to Cancel Loom: Step-by-Step Guide

What is Loom

Loomis a video messaging and screen-recording platform designed for asynchronous communication in professional and educational settings. It enables users to record screen and camera, annotate, transcribe, and share short-form and long-form videos for onboarding, training, support, and team collaboration. Loom operates a freemium model alongside tiered paid subscriptions offering expanded storage, higher-resolution recordings, team management, and AI-enhanced features. The company offers plans oriented to individuals, teams, and enterprises and maintains billing terms that govern renewals, refunds, and downgrades.

Subscription overview and plans

Major public information about Loom’s commercial offering identifies multiple plans: a Starter free tier with limits on recording length and storage; a paid Business tier that removes limits and adds team functionality; a Business + AI tier that layers AI features; and enterprise/education arrangements with bespoke terms. Pricing varies by billing frequency (monthly versus annual) and by seat for team plans. The official pricing page and support documentation provide the most reliable breakdown of features and billed rates.

These figures and feature bundles are subject to change; administrators should consult the published pricing and plan documentation when assessing obligations tied to a given billing cycle.

Customer feedback on subscription and cancellation

Public reviews and forum commentary reveal recurring themes about billing and the cancellation experience in the United States market. Reported issues include unexpected charges around renewal, difficulty obtaining refunds for charges older than policy windows, and dissatisfaction with response times from support channels. Positive comments often praise product utility and feature set; negative feedback most commonly concerns billing disputes and perceived friction when attempting to terminate a paid plan. Representative consumer review platforms show both the praise and the friction points.

Selected paraphrased observations from reviewers include claims of being billed after an attempt to cancel, frustration with automated support responses, and requests for clearer renewal reminders. These user accounts are consistent with broader patterns identified in consumer reporting about subscription services confronting retention and cancellation disputes. The regulatory and consumer landscape in the United States has documented similar complaints across multiple subscription industries.

Step-by-step guide to cancel loom subscription (legal perspective)

This guide approaches termination of a subscription as a contractual act: a consumer exercise of a contractual right to terminate recurring service and billing under the terms agreed at the point of sale. The emphasis is on legal certainty, preservation of evidence, and minimizing downstream billing disputes. The only accepted cancellation mechanism in this guide is postal cancellation by registered mail, sent to the provider’s corporate address. Registered mail generates an auditable chain of custody and receipt that has probative value in dispute contexts. The official corporate address for Loom that should be used for postal correspondence is:140 2nd St Fl 3, San Francisco, CA 94105.

Framework: contractual termination rights and notice

When assessing the right to terminate, first identify the operative contract (the plan terms, subscription agreement, or workspace billing terms). Key contractual items to extract are the renewal cadence (monthly or annual), the effective date of renewal, any required notice period for cancellation, and refund/credit provisions. In many SaaS agreements, cancellation takes effect at the next renewal date and paid access remains until the end of the prepaid billing period; prorated refunds may be limited or disallowed per the provider’s billing policy. Such provisions are enforceable where the consumer received clear notice of terms and accepted them.

Step 1: identify your contractual obligations and billing cycle

Locate your subscription confirmation or invoice to determine the billing cycle start and renewal date. Verify whether the plan is annual or monthly and whether seat counts or workspace changes affect charges. Note any clauses related to downgrades, seat deactivation, and refunds. These contractual facts establish the timing of termination and the anticipated scope of charges through the end of the current cycle. Keep copies of invoices and payment records as documentary evidence.

Step 2: determine the effective cancellation date and legal impact

Under many commercial subscription terms, a cancellation notice will be effective at the end of the period already paid for. Absent express prorated-refund language, cancellation typically prevents future renewals but does not entitle the consumer to reimbursement for unused time already paid. If refund relief is sought, the consumer must rely on the provider’s refund policy, consumer protection law, or an agreement provision allowing refunds within a set window. Loom’s published refund policy excludes refunds for charges over certain age thresholds and states that cancellations take effect at the next renewal date. These are important constraints when setting expectations about recoverable sums.

Step 3: prepare a registered mail cancellation notice (principles only)

From a legal standpoint, the cancellation notice should accomplish three objectives: manifest clear and unequivocal intent to terminate the subscription, identify the contract or account to be terminated, and specify an effective termination date where practical. Legally significant particulars include identification by account name or billing identifier, reference to the plan or workspace where applicable, and a signature by the account holder or authorized representative. Preserve a signed copy for your records. Refrain from using ambiguous language that might be interpreted as a request for information rather than a termination notice. This guide does not provide templates or sample letters but sets out the high-level elements to include.

Step 4: choose registered mail for legal certainty

Registered mail provides a receipt of posting and a record of delivery that is widely recognized as proof of notice in civil disputes. It creates an evidentiary trail documenting the date the carrier received the notice and, in many services, the date of delivery or attempted delivery. The value of such proof increases in contested scenarios—disputes about whether a cancellation occurred before an automatic renewal, for instance. Use of registered mail reduces ambiguity about when notice was provided without relying on representations by the vendor.

Step 5: document the transaction and preserve evidence

After sending registered mail, retain the postal receipt, tracking record, and any return receipt or certificate of delivery. Maintain copies of the cancellation notice and all related transactional documents (invoices, payment records, account statements). If the provider issues written confirmation of termination, preserve that confirmation. These documents form the evidentiary core in any billing dispute or complaint to a consumer protection agency or payment provider. Do not discard records until the final billing cycle has elapsed and any disputes are resolved.

Legal rationale for preferring registered mail

In contractual disputes, the principle of notice and opportunity to cure often hinges on whether notice was given and when. Registered mail-based cancellation aligns with the legal doctrines of offer, acceptance, and notice: it places the burden of proof on the sender to show that a termination communication was dispatched and delivered. Courts and administrative agencies tend to accept carrier-generated delivery records as reliable evidence. , registered mail is a defensible method where the timing of cancellation is material to determining entitlement to charges or refunds.

Common pitfalls reported by customers

Consumer reports indicate several recurrent problems: delayed or absent confirmation of cancellation, continuing post-cancellation charges, and limited options for refunds beyond narrowly defined policy windows. Users often report frustration when cancellation-related communications are not acknowledged; another common issue is confusion about prorated credits or seat-based billing adjustments. These complaints emphasize the need for consumers to preserve proof of cancellation and to act before renewal dates.

Dispute strategies and escalation

If charges continue after sending registered mail, use the preserved postal evidence as the factual basis for a written dispute to the payment instrument issuer, or as supporting evidence in a consumer protection complaint. Formal dispute procedures differ by payment provider and state consumer protection frameworks, but the core argument is the same: a valid termination notice was dispatched prior to the renewed charge. When escalation is necessary, agencies and adjudicators look for clear records demonstrating timely notice and contractual compliance.

Refund expectations and billing policy constraints

Published vendor billing terms typically specify whether refunds are available and under what conditions. Loom’s own policy makes clear that cancellation prevents future renewals and that access will remain for the paid period while prorated refunds are generally not provided in many situations. Consumers should review these clauses closely before initiating a cancellation to align expectations with enforceable policy. If a refund is sought for a recent charge, present objective evidence of non-use or a billing error alongside the evidence of cancellation.

Postclic: practical assistance when sending registered mail

To make the process easier, consider using a trusted third-party service designed to send registered letters without requiring a local printer or physical trip. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Integrating such a service can simplify logistics while preserving the legal advantages of registered-post notice. (This paragraph is informational and not an endorsement; select providers consistent with your evidence-preservation requirements.)

Practical considerations when relying on third-party postal services

When evaluating an intermediary like Postclic, validate that the service provides carrier-level proof of posting and delivery, and that it supplies the same documentary elements you would receive when you personally send registered mail (receipt, tracking, delivery confirmation). Preserve provider-generated documentation as part of your evidentiary set. , ensure that the third-party service allows you to retain a copy of the dispatched content for your records. These safeguards maintain the chain of custody and the probative force of the notice.

Special considerations for workspace or seat-based billing

For team subscriptions, identify who has authority to terminate the workspace subscription under your internal governance. Where administrators manage billing, a termination notice issued by an authorized administrator is legally effective; a termination by an unauthorized user may be contested. Confirm administrative control before sending registered mail. Also review whether seat downgrades or deletions are treated as immediate deactivations or as changes effective at the next billing cycle under the provider’s terms.

Record retention and statute of limitations

Retain all records of correspondence, notices, invoices, and delivery receipts for a period at least equal to the time frames in which disputes may be raised by your payment method or under state consumer protection statutes. Practical retention periods commonly range from one to three years, depending on the nature of the claim and the governing law. Longer retention may be advisable if the sums in dispute are material. Legal counsel can advise on state-specific statute limitations where needed.

When cancellation is contested by the vendor

If the vendor contends that no cancellation was received or that the notice was defective, rely on the carrier’s registered-mail documentation to rebut that assertion. Where the vendor relies on a contractual notice requirement for a particular form or authorized signatory, demonstrate compliance with those formalities. If the dispute cannot be resolved through vendor dispute mechanisms, consider complaint channels such as state consumer protection agencies, the Better Business Bureau, or small claims court for discrete monetary disputes.

Records to retain after sending registered notice

Keep the registered mail receipt, tracking screenshots or printouts, a dated copy of the notice content, supporting invoices, and any subsequent vendor correspondence. These items substantiate a claim that notice was provided and establish the relevant timeline. Avoid disposing of digital and physical copies until the final billing cycle after cancellation and any potential refund window have passed.

What to do after cancelling loom

After you dispatch registered-post notice to140 2nd St Fl 3, San Francisco, CA 94105and preserve all postal evidence, monitor billing statements for at least two billing cycles to confirm the absence of unauthorized renewals. If charges reoccur, initiate a formal dispute with your payment instrument issuer and include certified copies of the registered-mail proof. Consider filing a complaint with state consumer protection authorities if the vendor continues billing in contravention of the documented notice. Maintain an audit trail of all steps taken and, if appropriate, consult counsel for negotiation or litigation when sizeable sums are at stake. Finally, document internal governance steps to prevent inadvertent re-subscription, such as removing stored payment methods or updating procurement records.

Actionable checklist (high-level): preserve the registered-mail proof; monitor account and payment activity for two billing cycles; escalate via payment dispute channels if charges appear; consider regulatory complaint if unresolved. Taking these actions maximizes the likelihood that a properly filed postal cancellation will be respected and provides a clear record for enforcement if necessary.