Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Monday.com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Monday.com: Easy Method
What is Monday.com
Monday.comis a cloud-based work operating system designed to help teams plan, track, and deliver work across projects and departments. The platform offers customizable boards, multiple view types (kanban, timeline, calendar, Gantt), integrations, automations, and collaboration features so organizations of all sizes can centralize workflows. Many customers use it for project management, CRM functions, software development tracking, and service operations. The product is offered in tiered subscription plans with free and paid options, billed per seat and either monthly or annually, and it includes enterprise-level options for larger organizations.
| Plan | Typical US list price (per seat/month) | Notes |
|---|---|---|
| Free | $0 | Limited seats/features, good for individuals/small tests |
| Basic | $9 | Core task and item limits; billed annually for discount |
| Standard | $12 | More views, automations, integrations |
| Pro | $19 | Advanced features for larger teams |
| Enterprise | Custom pricing | Security, SLA and admin features |
The platform’s billing model is seat-based and permits monthly or annual billing options; annual billing typically comes with a discount. Administrators can see billing details and purchase history in the admin or billing area of the product. For enterprise deployments, custom quotes and invoice arrangements are available.
Why people cancel
Many customers consider cancellation for practical and financial reasons. Common drivers include rising costs as teams grow, feature limitations on lower tiers that push users to upgrade, duplicate tool overlap in organizations with many subscriptions, and dissatisfaction with how features perform for specific workflows. Some users report billing surprises after upgrades or adding seats, which accelerates cancellation decisions. Others move because they find a specialized tool that better matches their industry needs or budget constraints.
Users also cite service and support friction as a factor. When an organization feels it is not getting the promised value or when the onboarding and customization process is time-consuming, leadership may choose to stop renewing. Finally, periodic vendor reviews and budget resets at the end of fiscal periods prompt many cancellation decisions.
Customer experiences with cancellation
Customer feedback about the cancellation and refund experience is mixed. Public reviews and complaint forums show two clear patterns: successful cancellations that go smoothly, and disputes that center on timing and refunds. Some customers report clear prorated refunds and account closure when they cancelled within the provider’s stated window. Other customers describe difficulty obtaining refunds after renewal or unexpected charges when they believed cancellation had been requested. These differences often turn on timing, the subscription term purchased, and whether the cancellation request met the provider’s stated notice requirements.
Specific complaints posted on consumer platforms describe frustration with being billed after attempting to stop service, limited remediation for late requests, and disagreements over pro rata refunds. A sample of reviews on public platforms shows users saying they were unable to recover charges after the 30-day window, and others reporting repeated charges after they thought an account had been closed. These issues suggest a need for careful recordkeeping and for consumers to confirm the effective cancellation date in writing.
At the same time, many users praise the product itself for usability and adaptability, noting that cancellations usually stem from changing needs rather than product defects. When cancellations go well, customers mention clear confirmation notices and accurate prorated refunds for yearly plans cancelled within the stated refund window. The range of experiences suggests that being deliberate about timing and documentation makes a practical difference.
Common problems reported and what to watch for
- Unexpected renewals shortly after a subscription term ends.
- Limited refund eligibility for monthly renewals or after stated refund windows.
- Billing adjustments tied to added seats or auto-upgrades that increase costs.
- Perception of poor responsiveness to dispute or refund requests when timelines are missed.
Knowing these pain points helps you plan a controlled cancellation that protects your organization’s funds and data.
Problem: why cancelling can be tricky
Cancelling a SaaS subscription likemonday.comcan be more complex than stopping a single payment. Contracts often include automatic renewal language, seat-based billing that can change with team size, and refund windows tied to purchase dates. Failure to meet a provider’s notice periods can result in renewal charges for another term. Also, some disputes arise because customers rely on informal communications that cannot prove the date and content of the cancellation request. Clear evidence of the cancellation request and its effective date is the core protection consumers need.
Legal and regulated backdrop
Consumer protection rules and recent regulatory attention have increased scrutiny of subscription practices, including automatic renewals and negative option features. Federal guidance and state laws address disclosure of material terms and call for clear methods to cancel subscriptions. The Federal Trade Commission and several states have published requirements and guidance related to renewals, disclosures, and cancellation procedures; businesses that fail to provide clear notice or make cancellation unduly difficult risk enforcement or consumer complaints. For U.S. consumers, this regulatory landscape reinforces the importance of documented cancellation and evidence that a cancellation request was made and received.
Solution: why registered postal mail is the recommended method
When decidinghow to cancel monday.com, the safest and most legally defensible option is to rely on postal mail sent by registered mail with return receipt. Registered postal mail creates verifiable proof of dispatch and a delivery record signed by the recipient. This form of evidence is widely recognized in contract disputes and can be decisive if billing continues after you believe a subscription was cancelled. , for serious cancellations—especially those involving annual fees, enterprise contracts, or disputed renewals—registered mail offers a reliable paper trail.
Registered mail’s key advantages are its independence from third-party logs, its evidentiary weight in disputes, and its recognized chain of custody. If you need to establish that a cancellation request was delivered and received on a specific date, registered mail provides that record. For organizations that want strong proof of prior notice, registered mail is a deliberate and defensible choice.
| Why choose registered mail | Practical effect |
|---|---|
| Documented proof of delivery | Provides a dated record signed by recipient |
| Chain of custody | Supports claims in disputes or refunds |
| Widely accepted evidence | Useful for banks, regulators, or small claims court |
| Independent of company systems | Not reliant on provider logs or account interfaces |
When to choose registered mail
Choose registered mail when your cancellation has financial impact (, annual billing), when you need a strong paper record, or when previous attempts to stop billing were not honored. It is especially important if you were near or beyond a stated refund window, if a renewal charge has already posted to your account, or if your organization is small and the charge represents a meaningful portion of your budget. Registered mail is also appropriate when you anticipate a contested refund or when a clear receipt will simplify escalation to consumer protection authorities or a bank dispute process.
What to include in a registered mail cancellation (general guidance)
You should avoid templates here, but keep general principles in mind. Include enough information to identify the account and the requested action: the account name, billing identifier or invoice number if available, the effective date you want cancellation to take effect, and a clear statement that you are cancelling the subscription. Sign the correspondence and request a confirmation of receipt and a written acknowledgement of the cancellation. Keep copies of all supporting documentation and the registered mail tracking/receipt record. These elements together create a strong record. This is practical advice, not a template; tailor what you include to your own account details and circumstances.
Timing, notice periods and refunds
The provider’s stated notice period and refund policy matter. Public support documentation indicates a standard 30-day notice/refund window for many annual purchases and prorated refunds for annual plans cancelled within a specific timeframe. Monthly renewals are often non-refundable after they renew. , check the purchase date and the term that was paid when evaluating refund eligibility. If you are within a stated refund window, registered mail sent promptly preserves your right to a prorated reimbursement; if you are outside that window, registered mail remains useful to establish a clear cancellation effective date and halt further renewals.
Remember that different plan types (monthly vs. annual, enterprise invoiced plans) may have different refund rights. For annual purchases made within a refund window, a prorated refund may be available; for renewals or monthly charges, refund rules are often more restrictive. If you seek a refund, document the purchase date and the term you are asking to be refunded so the provider has what it needs to process your request promptly.
Evidence hierarchy and why it matters
From a practical perspective, evidence that shows the date you gave notice and the provider’s receipt is critical. Registered postal mail provides a dated proof of delivery that sits high in the evidence hierarchy. If a bank dispute, regulator, or small claims court reviews the matter, having registered mail receipts and a copy of the cancellation communication strengthens your position. , invest in clear documentation when the financial stakes warrant it.
Practical considerations without procedural instructions
There are many practical aspects to consider when organizing a cancellation by registered mail. You should coordinate internally so the person authorized to cancel (often an account administrator or purchasing officer) sends the registered mail and retains the original receipt. Ask for and retain the provider’s acknowledgement in writing. For teams, record the mailing reference in your procurement or finance systems so you can match future billing events against your cancellation evidence. In organizations with delegated authority, ensure the person who sends the registered mail has the administrative authority to request cancellation on behalf of the company.
As a consumer rights specialist, I emphasize that you control the record you create. Registered mail is the tool you use when that record matters. Use it thoughtfully for expensive renewals, disputed charges, or when prior informal attempts to stop billing have failed.
To make the process easier, consider services that handle the printed and postal step for you. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.
How Postclic helps
Using a service that prints, stamps and posts registered mail on your behalf is helpful when you lack a printer, when time is tight, or when you want a third-party record of dispatch and delivery. Postclic’s approach preserves the legal benefits of registered mail while simplifying the logistics of preparing and sending the notice. This is not an endorsement of any specific outcome, but an acknowledgment that services like Postclic can reduce friction while preserving the evidentiary value that registered mail provides.
Handling disputes and follow-up
If billing continues after your registered mail cancellation, you have a clear evidentiary basis to take the following actions. First, present the registered mail receipt and the cancellation notice to the billing department and request a written acknowledgement and refund where appropriate. If the company refuses to remedy erroneous charges and you are within a refund window, escalate the matter using dispute channels such as your card issuer’s chargeback process or a consumer protection agency. Retain all evidence: the registered mail receipt, copies of the sent notice, billing statements showing the disputed charges, and any written responses you receive. These records will support a bank dispute or a complaint to consumer protection authorities.
When the matter is unresolved, state consumer protection offices and the Better Business Bureau provide complaint intake that can lead to mediation or public resolution. If the amount is small and other remedies fail, small claims court is an additional option where your registered mail evidence will be persuasive. Keep in mind that timelines for disputes and chargebacks are limited; act promptly after discovering an erroneous charge.
What to expect after sending registered mail
Expect the provider to acknowledge receipt in writing, particularly for administrative accounts. Where refunds are due, many issuers state that refunds will appear on the card statement in a given number of business days. If you do not receive acknowledgement, your registered mail receipt still proves delivery and can be used to escalate the matter. If a provider claims non-receipt despite a delivery signature, the registered mail record and chain of custody are your strongest rebuttal in a dispute.
Practical examples of consumer outcomes (synthesized)
Analysis of public reviews and complaint records shows patterns that consumers should consider. When cancellation and refund requests were filed within stated windows and backed by written proof, consumers usually received prorated refunds or stop to future billing. Where consumers missed a refund deadline or did not supply verifiable notice, providers often declined refunds for renewed terms. In some reported cases, consumers had to involve banks or consumer agencies to achieve resolution. These outcomes highlight why timely, documented cancellation by registered mail is a prudent choice for those who need a durable record.
| Situation | Likely outcome with registered mail |
|---|---|
| Cancelled within stated refund window | Higher chance of prorated refund and documented closure |
| Cancelled after renewal posted | Registered mail establishes cut-off for future billing; refund depends on policy |
| Provider disputes receipt | Registered mail receipt supports consumer's proof of notice |
What to do before you send registered mail
Prepare account information and identify the authorized sender within your organization. Confirm renewal dates so your registered mail is dated well before any notice deadline. Decide the effective date you request for cancellation and note the purchase details in internal records. Ensure your registered mail clearly identifies the account and requests confirmation. Keep in mind that the goal is a clear, dated record that a neutral third party (the postal service) can verify.
Practical recordkeeping
Recordkeeping is crucial. Preserve the registered mail receipt, any delivery confirmation documents, billing invoices that show charges, and any written acknowledgements you receive from the provider. Enter the postal tracking number and receipt details into your procurement or finance system so that anyone handling disputes can locate the file quickly. Good recordkeeping shortens the time needed to resolve disputes and supports faster action with banks or regulators.
What to do if a refund is denied or delayed
If a provider declines a prorated refund and you believe you were within the stated refund window, provide the registered mail evidence, describe timelines, and request a formal explanation in writing. If the written reply does not satisfactorily resolve the dispute, you may escalate to your card issuer with a chargeback request, or file a complaint with state consumer protection agencies. Provide the registered mail receipt and all correspondence when filing a complaint; these documents materially strengthen your claim. In some cases, small claims court is an appropriate venue for sums within that court’s limits, and the registered mail record is strong evidence there.
What to do after cancelling Monday.com
After you have sent your registered mail cancellation and obtained delivery confirmation, take these next steps: export any needed account data, track your bank and card statements for final charges or refunds, and enter a record of the cancellation receipt into your finance system. Monitor for a written acknowledgement from the provider and keep that with your records. If an unexpected charge posts after the cancellation effective date, use your registered mail evidence when you dispute the charge with your bank or consumer protection agency. Remain persistent and use the documentation you created to protect your organization’s funds.
Finally, consider documenting lessons learned in your vendor management procedures so future subscription renewals include clear ownership and calendar reminders ahead of renewal dates. This reduces the risk of inadvertent renewals and preserves organizational budgets.
Address for registered mail: 225 Park Avenue South, New York, NY 10003, USA
For more personalized guidance about handling a contested renewal or about preserving legal evidence during subscription disputes, you may wish to consult a consumer rights attorney experienced with subscription and contract issues. This guide is intended to empower you with practical steps and to help you choose the most defensible approach—registered postal mail—when cancelling a subscription likemonday.com.