How to Cancel Reface: Step-by-Step Guide

What is Reface

Refaceis a mobile application and AI-driven service that enables users to perform face swaps, create AI-generated avatars, and apply advanced transformations to photos and short videos. The service is maintained by NEOCORTEXT, INC. and is presented as a consumer-facing creative tool focused on entertainment, headshot generation, and social media content. Reface offers both free access with limited features and premium access through in-app purchases and subscription plans that unlock advanced capabilities, remove advertisements, and provide access to expanded libraries and AI tools. The official product presentation and corporate overview are available from the company’s website.

Subscription overview (official sources)

The application is distributed through standard mobile app stores and uses in-app purchase mechanics to monetize advanced functionality. Subscriptions are offered in periodic billing intervals (weekly, monthly, annual) and there are discrete one-time in-app purchases for particular feature bundles. Pricing options reported in store listings include multiple weekly tiers, a monthly subscription, and an annual subscription; these price points vary by region and platform. The exact price and available bundles should be confirmed in the app store listing at the time of purchase.

How the service is positioned

From a contractual standpoint, Reface operates as a software-as-a-service (SaaS) mobile application offering recurring access under negative-option billing mechanics (automatic renewal unless cancelled). The product’s Terms of Use and Privacy Notice describe the transactional framework for subscriptions and recurring charges. Consumers acquire ongoing access subject to the provider’s subscription terms and the app store’s billing framework.

Customer experiences with cancellation

Empirical feedback from U.S.-market users and other English-speaking consumers shows a recurrent pattern: many users report difficulty stopping recurring charges and obtaining refunds after subscriptions convert from promotional or trial periods. Complaints frequently allege unexpected recurring billing, confusion about subscription terms, and delays in receiving effective cancellation confirmation or refund resolution. Sampling of consumer review platforms and store comments indicates a significant volume of negative experiences related to billing and cancellation. These accounts should be read as consumer-sourced feedback rather than adjudicated facts; , the pattern is relevant when advising on contractual risk and practical steps to terminate a subscription.

Representative paraphrase of user reports: many reviewers indicate that recurring charges continued after they attempted to stop access, that trial or promotional rates converted to higher recurring charges, and that contacting the provider for refunds or cancellation assistance was often protracted. These reports have prompted some consumers to seek chargebacks through card issuers or to pursue consumer protection escalation at state or federal levels. The aggregated user feedback highlights two practical realities: clarity of contractual terms at purchase matters, and documentary proof of cancellation attempts is crucial in any later dispute.

Common issues reported by users

• Unexpected recurring billing after trials or promotional periods.
• Difficulty obtaining prompt acknowledgment of cancellation requests and delays in refunds.
• Confusion about multiple in-app purchase options and overlapping bundles that can result in duplicate charges.

Legal framework and consumer protections

Subscription agreements in the United States are regulated through a combination of federal guidance and state statutes that target negative-option marketing and automatic renewal practices. The Federal Trade Commission has modernized enforcement on negative-option programs and has issued rules and guidance designed to ensure transparent disclosure and to require reasonably simple cancellation mechanisms. At the state level, statutes such as California’s automatic renewal laws impose additional disclosure and notice obligations, and several states require that businesses disclose cancellation methods and provide clear renewal notices. These regulatory developments affect both contractual interpretation and enforcement strategy when a consumer seeks to terminate a subscription.

From an attorney’s perspective, the following legal concepts are central to cancellation disputes: offer and acceptance (what the consumer agreed to at purchase), express terms (trial length, renewal frequency, renewal price), implied obligations of good faith and fair dealing where applicable, and consumer protection statutes addressing deceptive or unfair practices. In disputes, regulators and courts weigh whether pre-purchase disclosures were clear and whether the seller imposed burdens on termination inconsistent with advertised “cancel anytime” promises.

Practical implications of the regulatory landscape

Because regulators have increased scrutiny of subscription practices, companies that use automatic renewal must maintain accessible and reliable cancellation mechanisms and document cancellation requests. If a provider fails to satisfy statutory disclosure or cancellation obligations, a consumer may be entitled to refunds, statutory penalties, or enforcement remedies. , consumers should act promptly and document every step taken to stop charges.

Step-by-step legal framework for cancelling Reface

Purpose: guide a legally informed cancellation strategy that relies exclusively on registered postal communications for the formal termination of the subscription relationship. The approach below emphasizes contract law, statutory rights, and evidence preservation. It deliberately identifies registered postal service as the method for formal cancellation due to its evidentiary benefits and its suitability in legal disputes.

Step: identify the contractual basis for your subscription

Begin by determining which contract governs your subscription (the app store agreement, Reface’s terms of use, or any written purchase record). Examine the notice and renewal clauses: what was the stated renewal period, when does billing recur, and what representations were made about cancellation and refunds. Record the date of initial purchase, the date of each charge, and the product or bundle name as it appears on your billing statement. This factual baseline will inform notice timing and any argument that terms were not properly disclosed.

Step: determine statutory notice periods and timing constraints

Review applicable statutory requirements that may govern notice and renewal in your jurisdiction. Absent a specific state statute, the FTC’s guidance on negative-option programs frames the expectation that businesses must provide meaningful notice and a reasonable opportunity to cancel before the renewal date. Align your cancellation postal communication with the billing cycle so that the provider receives termination notice before the next renewal date. Maintain an administrative log of dates and relevant billing cycles.

Step: assemble documentary evidence (without creating a cancellation template)

Gather proof of purchase, screenshots of pricing disclosures at time of purchase, bank or card statements showing charges, and copies of any prior correspondence or complaint threads. Prepare a concise statement of intent to terminate the subscription that identifies the subscriber, the product or bundle being terminated, the account identifier used at signup (if known), and the effective date for termination. Do not rely on oral statements alone; maintain written records. The written statement is treated as the core evidence instrument when it is sent via registered postal delivery to the company’s official address.

Step: choose registered postal delivery as the exclusive termination method

For legal certainty, send termination notice exclusively by registered postal delivery to the company’s official corporate address. Registered postal delivery provides a chain-of-custody record, a receipt or tracking reference, and, where available, return-receipt proof of delivery. In contractual disputes about whether notice was given, registered postal delivery is often accorded higher evidentiary weight than unverified electronic communications. Use the company’s official corporate address to direct the postal notice. The official address to which postal cancellation should be directed is: NeoCortext, Inc., 651 N. Broad St. Ste. 201, Middletown DE 19709, New Castle County, USA Delaware State, United States.

Rationale for registered postal delivery: legal notice doctrine favors methods that create verifiable records of receipt; registered mail furnishes a dated record that can be presented to billing agents, card issuers, consumer protection agencies, and courts. , registered postal notice reduces disputes about whether termination occurred before a renewal date or whether the provider received a cancellation request.

Step: preserve proof and construct a litigation-ready file

Retain every piece of documentary evidence: certified-postal receipt, tracking numbers, bank statements showing charges up to the date of termination, and any confirmation of account closure provided by the seller. If you later pursue a dispute with a payment processor or regulator, these materials form the evidentiary core of your claim. Where regulatory remedies are available, documented proof of timely registered mail notice strengthens your position.

Practical advice on timing, notice periods and likely outcomes

Timing matters. If you deliver a registered postal cancellation notice after the renewal date, you may still be responsible for the subsequent renewal period under a typical subscription contract. Conversely, a demonstrable pre-renewal delivery to the official corporate address supports the position that no further renewals should be charged. Preserve the delivery receipt in case you must seek a refund or a chargeback for post-termination charges. In jurisdictions with automatic renewal protections, a failure to provide conspicuous cancellation options may entitle you to statutory remedies.

Expect the following procedural outcomes depending on the provider’s response: if the provider acknowledges receipt and processes termination, obtain a formal confirmation and retain it; if the provider fails to acknowledge, use your registered-postal receipt and payment records to pursue a chargeback or a complaint with state consumer protection authorities. Registered postal proof is a central asset in that escalation.

When refunds are likely and when they are not

Refund outcomes depend on contract terms (refund policy in the terms of use), the timing of the cancellation relative to the billing cycle, and regulatory protections applicable in your state. Where the provider’s disclosures were misleading or incomplete, regulators have intervened on behalf of consumers in the past and refunds have been obtained. Conversely, if the contract expressly disclaims refunds after a renewal, remedies may be limited to future cancellations rather than retroactive reimbursement. Registered postal proof of timely notice strengthens arguments for refunds where statutory protections apply.

Evidence-based escalation: chargebacks, regulatory complaints, and small claims

If the provider ignores a registered-postal cancellation or refuses a refund where one is warranted, you have three primary escalation paths that rely on documentary support: (a) initiate a chargeback with your card issuer unauthorized or disputed recurring charges, (b) file a complaint with the relevant state attorney general or consumer protection agency, or (c) pursue a small-claims action for contract breach or unjust enrichment. In each pathway, registered postal proof that you terminated the subscription before the renewal date materially strengthens the claim.

Practical limitations to keep in mind

Even with registered-postal proof, outcomes may vary. App store billing intermediaries sometimes control the payment flow for in-app purchases. Where the store intermediates billing, you may need separate procedural steps to reverse charges through the payment provider as part of escalation, but the registered postal proof remains a material piece of evidence for disputes with both the app developer and the payment intermediary. Preserve all records so that agencies or adjudicators can resolve the matter on a full evidentiary record.

Making the process easier: practical solutions

To make the process easier: Postclic can simplify sending registered postal cancellation notices when physical printing and postage are inconvenient. The service allows you to send registered or regular letters without a personal printer; it prints, stamps, and posts your cancellation message to the supplier, and it offers templates that cover a wide range of subscription types. Postclic secures return receipt and provides legal-value evidence comparable to a physical posting. It supports dozens of ready-to-use templates for telecommunications, insurance, energy, and subscription cancellations so that consumers can prepare a legally framed notice without leaving home. This option can reduce friction while maintaining the legal advantages of registered postal delivery.

Contextual note: the convenience of an intermediary that handles printing, stamping, and registered posting can be particularly valuable where timely proof of pre-renewal delivery is mission-critical. Use of such a service complements the legal strategy described above because the evidentiary record produced by registered posting remains central in subsequent disputes. (Do not treat the intermediary as a substitute for maintaining your own documentary file; always download and store the intermediary’s delivery receipts.)

How to document and present your case to regulators and payment processors

When preparing a complaint for regulators or a chargeback with a card issuer, organize materials chronologically and reference the registered-postal delivery evidence prominently. Include the transaction history, the registered-postal receipt with delivery date, and a clear description of the contractual representations at purchase (e.g., trial length, advertising copy or screenshots). Present a concise legal theory: that you provided timely notice of termination and that the provider continued charging in breach of express or statutory obligations. Attach the postal receipt and any confirmation of non-receipt or refusal by the seller. Where the seller claims a different account identifier was used, show how the billed item corresponds to the account created at purchase via invoices or app store descriptors.

Risk management recommendations before subscribing

Before entering a subscription, practice the following contract-management habits: record the exact terms shown at purchase (screenshots are especially useful), note the renewal date and promotional period deadlines on your calendar, and plan to provide registered-postal termination if you anticipate a dispute. The goal is to create a pre-emptive record that supports timely termination and to reduce downstream contention. These steps reduce litigation risk and improve the likelihood of a favorable outcome if charges persist after termination.

Common questions from a legal perspective

Does sending registered mail guarantee termination?

Registered postal delivery does not auto-magically terminate a contract; rather, it furnishes verifiable proof that a termination notice was sent and, when delivered in proper time, that it was received by the intended recipient. Termination takes legal effect under the contract’s terms when the notice complies with any contractually specified method and timing, and when it is received within required windows. Absent a contractual clause specifying alternate notice channels, registered postal delivery is a robust means to discharge the notice requirement.

What if charges continue after I send registered-postal notice?

If charges continue after timely registered-postal notice, use the registered-postal receipt and billing records to seek reversal through your payment provider, to file a complaint with state or federal consumer protection authorities, or to commence small-claims litigation. The registered-postal receipt will operate as primary evidence that notice was given before the renewal date.

Is there any advantage to pursuing a chargeback immediately?

A chargeback can be an efficient short-term remedy for stopping future debits and recovering amounts billed in error; , card systems often require an explanation and supporting documentation. Present the retailer’s transaction descriptors, the registered-postal notice, and bank statements showing unauthorized charges. Use chargebacks alongside regulatory complaints if the provider resists refunding improper charges.

What to do after cancelling Reface

Actionable next steps: retain the registered-postal receipt and all billing records, monitor bank statements for any post-termination charges, and prepare a concise written chronology of events in case escalation is necessary. If further charges appear, promptly present the registered-postal proof to your card issuer as part of a dispute and file a complaint with the state attorney general or the FTC if the merchant’s conduct suggests deceptive or unfair practices. Keep copies of all filings and responses, and be prepared to present the registered-postal proof in small-claims court if necessary. Actively monitor your account descriptors so that duplicate or overlapping subscriptions can be identified and addressed early.

Final administrative reminder: maintain a personal legal file that includes the registered-postal dispatch record, proof of delivery, bank statements, and a dated narrative of events. This file is essential to enforce consumer rights, whether via administrative complaint, chargeback, or judicial process.