How to Cancel Square: Complete Guide

What is Square

Squareis a widely used payments and commerce platform for small and medium businesses that combines point-of-sale systems, payment processing, online store tools, invoicing, and add-on services into a single ecosystem. Sellers use Square to accept card and digital payments in-person and online, manage inventory and subscriptions, run marketing and messaging, and reconcile sales into deposits. The company offers tiered service options and add-ons that let merchants scale features as needs change, and it publishes detailed pricing and capability descriptions for its plans.

Key features at a glance

Square's product set includes payment processing, point-of-sale hardware and apps, online store tools, invoicing and subscription management, messaging and marketing tools, and developer APIs. Merchants often choose Square when they want a unified stack where payments, subscriptions, and sales reporting share the same data model. For sellers who use subscriptions or recurring billing features, Square provides subscription plan management and merchant controls for recurring payment flows.

Subscription plans and pricing overview

Square has both legacy individual subscription products and a newer unified tier structure for packages and add-ons. Pricing details, per-location fees, and included features vary by tier and by the specific product or add-on you use; an overview of typical plan tiers and some of the common fees appears below the company's published pages. Always verify the exact plan line items for your account before making decisions.

Note: processing rates and add-on fees (text marketing, certain app fees, gift card load fees, etc.) are itemized on Square's pricing pages and may change; consult the current pricing documentation for exact rates applicable to your plan.

Customer experiences with cancellation

First, it's important to understand how other United States users describe their experiences. I reviewed community posts, review sites, and news coverage to synthesize real-customer feedback about subscription management and cancellation friction for Square-related services. Across discussion forums and third-party review pages, common themes surface: confusion about billing timing, frustration when charges appear after a cancellation attempt, and extra time spent following up when an account remains billed despite a claimed cancellation. Some merchants report successful and quick resolutions when documentation was clear; others report delays that required persistent follow-up.

Next, representative points from user feedback include:

• Many customers emphasize that billing cycles and prorations cause confusion — charges sometimes occur for the remainder of a billing period even when a subscription is ended, and timing matters.
• Some users on review sites described cases where they believed they had deactivated or cancelled but were billed afterward, and it required providing transaction records to resolve the issue.
• Community posts from sellers show that subscription settings and plan changes can be complex when accounts have multiple locations, multiple add-ons, or legacy plans — those account structures can complicate cancellation outcomes.

Keep in mind that experiences vary widely depending on how the subscription was set up (single-location vs. multi-location, legacy vs. new plan), who charged the card on file, and how promptly a merchant documents and communicates the cancellation request. This is why a cancellation approach that creates indisputable proof of notice is valuable to many merchants and customers.

Why choose registered postal mail for cancellation

Most importantly, use of registered postal mail for a cancellation notice gives you the clearest, legally robust record that a specific statement was sent and received. Registered postal mail creates formal evidence of dispatch and delivery that third parties, banks, and courts recognize: a tracking record and a receipt that ties a date and address to the correspondence. This is why many cancellation specialists and experienced merchants recommend registered mail when you want to remove ambiguity about whether and when notice was provided.

First: legal proof — a registered postal item is evidence that can be presented if a disputed charge continues after you exercised your right to stop the service. Next: clarity of communication — a concise registered letter serves as a single, dated notice describing your intent to stop recurring obligations. : it reduces the risk of “I never received notice” disputes because the postal service’s registered record shows delivery events.

What registered postal mail protects you against

Registered postal mail protects against persistent billing after you attempted to cancel, inaccurate claims about when you gave notice, and disputes that hinge on whether a cancellation occurred before a renewal date. It does not replace requirements set by card networks, banks, or specific merchant agreements, but it does strengthen your position if you need to escalate a dispute with your bank or if you must show the cancellation in front of a third party.

How to prepare a registered cancellation notice (principles only)

First, gather the identifiers that uniquely tie the subscription to you: account or merchant ID, billing name on the subscription, the last four digits of the card used for recurring charges (do not expose full card numbers), and any invoice or subscription reference numbers you were given. Next, create a short, clear statement of intent that identifies the service you are cancelling and the effective date you propose for stopping recurring charges. , include a clear request for confirmation of receipt and a request for a written acknowledgment of termination back to you. Keep in mind that brevity and unambiguous language reduce room for interpretation later.

Most importantly, sign and date the notice and keep copies before sending. Retain a scanned copy with file metadata that shows when you prepared the notice; these internal records are useful when combined with the registered mail delivery evidence. Also keep screenshots of your most recent invoices and billing statements that show recent charges — those make it easier to match items if a dispute arises later.

Common mistakes to avoid when preparing the notice

• Don’t omit identifying details that link the subscription to your account; vague notices can be argued as ambiguous.
• Don’t conceal relevant billing dates — omitting the last billed date or next billing date can create confusion about which cycle you meant to stop.
• Don’t rely solely on oral assurances; always follow up any verbal confirmation with a registered postal notice for a documented record.

Timing, notice periods, and billing cycles

Keep in mind subscription agreements and billing cycles: many recurring plans bill on a fixed cycle and may complete a final charge for the period during which you requested termination. If your cancellation notice is dated after the billing cycle cutoff, the merchant may lawfully collect the next scheduled payment. For that reason, effective notice timing is critical when your goal is to avoid a specific next charge. When you prepare registered mail, date it clearly and send it with enough lead time to reach the service address before the critical billing date. Retain the postal receipt as proof of when the notice left your control.

, if you are seeking a refund for a charge that posted recently, assemble transaction evidence and request a refund in the same notice while keeping the request focused and factual. This preserves a record of both the cancellation request and the refund request in one dated document.

Legal and consumer protection aspects in the United States

First, consumer rights around cancellations are governed by multiple legal layers: contract terms between you and the merchant, card network rules, state consumer protection statutes, and federal consumer protection principles. While there is no universal federal rule that forces a provider to accept a particular cancellation method, a registered postal notice generally satisfies contractual notice provisions that require written or mailed notice because it creates objective proof of dispatch and delivery. In some states, consumer protection laws also disfavor practices that make cancelling unduly difficult; reports of such practices have driven regulatory attention and public pressure.

Next, if a merchant continues to bill after you provided demonstrable notice, you have a few practical and legal avenues: present the registered mail receipt and delivery confirmation to the merchant as evidence, raise an issue with the entity that processes the card (your issuing bank) with the evidence in hand, and consult state consumer protection agencies if needed. Keep in mind that chargeback and dispute rules have specific timelines, so acting promptly after an unwanted charge is important. Card networks and banks will want to see clear documentation of attempted cancellation and the dates of charges when evaluating a dispute.

Practical follow-up steps if charges continue

First, gather the evidence set: your registered mail receipt and delivery confirmation, the copy of the original cancellation notice you sent, screenshots of the charges, and prior billing history showing the pattern of the recurring charge. Next, use the evidence to file a documented dispute where appropriate; banks and card issuers commonly request a clear timeline and evidence that you notified the merchant. , if the situation escalates, sharing your documentation with a state consumer protection office or an attorney experienced in consumer disputes can help you explore other remedies.

Evidence hierarchy (what adjudicators look for)

• Delivery record proving the merchant received the notice (registered mail delivery confirmation).
• A clear, dated cancellation request linked to the specific subscription or invoice.
• Billing records showing the unexpected charge after the cancellation date.
• Any merchant responses or acknowledgments that support your case.

Making the process easier for busy merchants

To make the process easier, consider services that handle the physical sending of registered letters on your behalf when you cannot print or visit the post office. Postclic is one such option. To make the process easier... Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.

When you use an authorized third-party sending service, you still retain the original copy and the service provides the registered dispatch record; treat that dispatch evidence as you would any postal-service receipt. Keep the sending service's confirmation together with your internal copy of the notice and the postal return receipt to create a consolidated proof file.

Real-world examples and lessons learned from other merchants

First example: a merchant who disputed a charge successfully combined a dated registered mail notice, a copy of the subscription invoice, and the postal delivery confirmation when filing the dispute; the proof shortened the resolution time because the billing processor accepted the documented timeline. Next example: another merchant who only relied on verbal confirmation had to escalate and spent weeks resolving the charge because there was no clear record of the cancellation date. These practical accounts from users show that objective, dated evidence is usually decisive.

Most importantly, make the evidence chain coherent: the fewer gaps in dates and identifiers, the faster a third party can validate your claim.

Handling recurring payments and card-on-file situations

Keep in mind that recurring payments often use a card on file or stored payment token. If a merchant continues to charge, present the registered mail evidence when disputing the post-cancellation charge with your card issuer. In many cases card issuers will investigate with the merchant and request proof of the cancellation from you to evaluate whether the charge was valid. Prompt action after the charge posts increases the likelihood of a successful dispute resolution.

, for merchants with multiple add-ons or locations, document which specific product or location you asked to terminate. Ambiguous notices can be interpreted narrowly; clarity in identifying the exact subscription (by plan name, location, and invoice number) reduces friction.

Best practices for recordkeeping and escalation

First, consolidate everything into a single folder (digital and physical): the original cancellation copy, the registered mail receipt, the delivery confirmation, screenshots of post-cancellation charges, and any correspondence you receive. Next, timestamp your digital copies and maintain an audit trail of actions you took. , if escalation becomes necessary, annotate every interaction with dates and names so that regulators, card issuers, or attorneys can quickly review the timeline.

Keep in mind statute of limitations and dispute windows: if you intend to seek refund remedies or file complaints, prompt evidence collection and early escalation are more effective than delayed action.

What to do after cancelling Square

First, verify the account you cancelled is no longer showing active recurring billing on your internal records, and keep the delivery confirmation and all related evidence for at least 24 months — many dispute windows and record requests fall inside that timeframe. Next, monitor your bank and card statement for one or two cycles after your cancellation notice date in case a residual charge posts. , be prepared to present the registered mail evidence promptly if a charge appears; having the documentation organized shortens dispute timelines. Most importantly, consider setting calendar reminders tied to your billing cycle to check that the cancellation has been honored and that no automatic charges reappear.

Keep in mind that cancellation and dispute processes can take time; persistence and precise documentation make the difference. If you face repeated unauthorized charges after you have clear delivery evidence, consult your card issuer's dispute guidance and your state consumer protection office to explore next steps.

Useful follow-ups

• Keep the registered mail receipt and delivery confirmation in both printed and scanned formats.
• Hold on to invoices showing the recurring charge pattern for at least 12–24 months.
• If the merchant responds, attach any acknowledgment to your evidence file.

Square official service address for registered notices: 1455 Market Street, Suite 600, San Francisco, CA 94110. Use this address when you prepare a registered postal notice to Square; make sure the subscription identifiers are clearly included in your notice so the delivered item links unmistakably to the subscription you want to end.

First action after sending registered notice: monitor the account and your statements for the next billing cycle. Next, if an unexpected charge posts, assemble the evidence described above and present it to the relevant dispute channel with the delivery record attached. , preserve all evidence for potential escalation with card issuers or consumer agencies.