How to Cancel Hers: Complete Guide

What is Hers

Hersis the women's-focused brand and telehealth arm within Hims & Hers Health, Inc., offering online medical consultations, treatment plans, and subscription-based delivery of medications and wellness products for conditions such as weight management, skin care, sexual health, and hair care. The service pairs clinical assessments with recurring shipments of medication kits and, more recently, compounded GLP-1 injectable options and oral kits for weight loss. Pricing varies by program, and many offerings are built around ongoing supplies that are delivered on a subscription schedule with medical oversight included as part of the service package.

Subscription model and what it covers

Hers subscriptionstypically bundle a telehealth consultation, prescription (when clinically appropriate), and recurring fulfillment from affiliated pharmacies. For weight-loss offerings, public company disclosures show oral medication kits and compounded GLP-1 injections among the available plans, with published entry pricing for certain programs. These offerings are often presented as monthly or multi-month plans with automatic continuations unless the customer takes action to stop the renewal.

These public figures reflect announcements and press materials; actual customer charges can vary by plan length, upfront payment options, pharmacy fulfillment choices, and state availability. Always verify current pricing before subscribing.

Customer feedback and common themes

First, a synthesis of real user feedback gathered from review platforms and community forums shows recurring themes. Many customers praise the convenience of telehealth access and the affordability of certain weight-loss options when compared with branded alternatives. At the same time, complaints frequently center on billing, unexpected renewals, difficulties confirming whether a subscription is truly inactive, and frustration with customer-service responsiveness. Users report instances where a subscription appeared to be canceled in the account view yet a charge or shipment followed later, leading some to file disputes with banks or seek formal complaints.

Next, specific threads and reviews frequently describe hidden prompts or extra steps in the cancellation flow that users missed, resulting in unintended renewals or shipments. Several community posts advised keeping written records and screenshots, using card protections (virtual or single-use numbers), and preparing to escalate via documented complaints if charges are processed after a cancellation attempt. These user tips have been shared repeatedly on consumer forums.

, independent reporting has noted regulatory and public scrutiny related to advertising and subscription practices. News outlets have reported government inquiries into advertising and cancellation practices, reflecting elevated attention on how subscription businesses handle renewals and cancellation disclosures. This context underscores why documentation and more formal proof of a cancellation can be essential for customers who later dispute charges.

How customers describe the cancellation experience

Common customer reportsinclude: continued or surprise charges after a perceived cancellation, confusion between “paused” and “canceled” statuses, delays or difficulty receiving confirmation, and inconsistency in shipping notifications versus account status. Customers repeatedly emphasize the value of retaining time-stamped evidence of any cancellation attempt. Paraphrasing forum contributors: “I thought I cancelled but they reactivated my subscription months later,” and “the app hides extra prompts, so you have to be thorough.” These real-user accounts have been important in shaping practical advice for consumers.

What works and what doesn't (from users)

What works: preserved documentation (screenshots, receipts), immediate checks of bank charges, and using banking dispute tools when charges are processed improperly. What doesn't work: assuming a visual change in the account page is sufficient proof without an official delivery confirmation or receipt; relying on delayed or ambiguous messaging; and ignoring yearly or multi-month renewal notices. These practical observations come from multiple threads where customers shared outcomes after trying different approaches.

How to cancel Hers subscription

Most importantly, for customers who want the strongest possible evidence that their cancellation notice was received and processed, the recommended and legally defensible approach is to usepostal mailsent by a secure, trackable service that provides proof of mailing and proof of delivery (registered mail with a return receipt or equivalent). This method creates a chain-of-custody and a signed delivery record that is commonly accepted as durable evidence if a dispute arises. Use of secure postal services is recognized in legal and administrative contexts as strong proof that a communication was sent and delivered.

Keep in mind the aim: establish clear, dated proof you communicated a desire to terminate an ongoing subscription. General principles to observe in this context include identifying yourself clearly, indicating the subscription or account in question, dating your communication, and keeping copies of all related records. These principles are standard practice among consumer advocates and are repeatedly recommended by users who successfully challenged unwanted charges.

First, why postal (registered) mail is the preferred route: it provides an official receipt at the time of mailing and an optional signed delivery record that shows who received the mail and when. This is far stronger than an unverified online click or a disputed account screenshot, because postal records are time-stamped and retained. Courts, administrative agencies, and banks accept these records as credible evidence of notice and receipt in many consumer disputes.

Next, what to include in a cancellation communication (principles, not templates): identify yourself, state the specific subscription or product you are terminating (using the product name or brief description), reference dates relevant to billing or recent shipments if applicable, assert that you are requesting termination of future renewals or shipments, and sign and date the communication. Keep copies of the entire mailed package and the postal receipt. Customers who followed these principles in community reports had better outcomes when disputing charges.

, timing matters. Because many subscription programs have processing cutoffs before the next scheduled shipment, aim to have your registered mail posting noted well before the anticipated order date so your notice has a chance to be received and logged before processing begins. Document the date you mailed your notice and compare it to your next-billing date in case you need to argue the timing later. Public guidance on subscription renewals and legal notice periods in some jurisdictions also supports acting well ahead of a renewal deadline.

Legal and regulatory context to consider

Most importantly, state and federal consumer protections increasingly regulate automatic renewals and require clear cancellation mechanisms and advance notice for renewals. California’s Automatic Renewal Law and recent federal-level guidance and regulatory attention aim to ensure consumers receive transparent information about renewal terms and available cancellation methods. In parallel, regulatory inquiries and reporting have placed subscription practices under scrutiny, so retaining robust proof of cancellation is an effective protective measure for consumers. These rules and investigations affect how disputes may be viewed by regulators and may strengthen consumer claims if a business fails to abide by clear notice obligations.

Keep in mind that while laws evolve, the principle remains: the more formal and traceable your cancellation notice, the more leverage you have in challenging improper charges or shipments. Postal records and certified proof of delivery are an important part of that formal record.

Practical pitfalls users report and how to avoid them

First, avoid relying solely on a visual confirmation in the account interface without any additional proof: users have reported that an on-screen “cancelled” flag did not always prevent a later charge or shipment. Next, keep a contemporaneous log of dates and actions you took; if a charge posts unexpectedly, a clear timeline helps when disputing the charge with your financial institution or, if necessary, filing a regulatory complaint. , preserve any shipment tracking or confirmation records you receive from the company to demonstrate whether an order was processed after your cancellation notice.

Most importantly, if a charge posts despite your documented cancellation, escalate in writing with the same emphasis on documented records: your postal proof of delivery is central, combined with bank statements showing the charge in question and any communications where you state the cancellation. Users have reported more successful refunds when they presented a clear paper trail.

Practical solutions to simplify postal cancellation

To make the process easier, consider services that handle the printing, stamping, and sending of registered or tracked letters on your behalf when you cannot print or reach a post office. One such option isPostclic. Postclic is a 100% online service that can send registered or simple letters without a printer: you don't need to move—Postclic prints, stamps and sends your letter. It offers dozens of ready-to-use templates for cancellations across categories like telecommunications, insurance, energy, and subscription services, and it provides secure sending with return receipt and legal value equivalent to physical sending. This can be a time-saving way to create the same legally valuable proof of delivery that would otherwise require an in-person post office visit. (Mentioned here as a practical tool to streamline a postal strategy.)

Keep in mind that using a service like Postclic does not change the underlying legal strength of a registered postal record; it simply lowers the friction of creating that record. If you choose this route, retain the service’s confirmation and any returned delivery record as part of your file. Users who need an alternative to an in-person postal visit often find these services useful to get fast, documented proof of a cancellation request.

Where to send your registered mail

First,use the company’s official mailing addresswhen directing a formal cancellation notice. For Hers, the corporate address you can reference in a cancellation communication is:Hims and Hers Health, Inc., 2269 Chestnut Street #523, San Francisco, California 94123, United States. Including the correct, full address helps avoid misdelivery and ensures the record points to the corporate recipient. Keep the postal receipt and any return-receipt documentation with your account records.

What to expect after sending registered notice

Next, give the company a reasonable processing window: many subscription programs have processing cycles tied to fulfillment and billing timetables. If a shipment was already in process before your notice arrived, you may see a charge tied to that shipment; , the registered-delivery evidence still matters for future renewals and for disputing charges related to subsequent cycles. If a dispute is necessary, present the postal receipt, return receipt, and your account timeline when contacting your financial institution or filing a formal complaint. Community reports show that the evidence of delivery often changes the outcome in favor of the consumer.

When disputes and complaints may be appropriate

, if a charge posts after you have verifiable proof of a timely cancellation notice, consider filing a dispute with your card issuer while simultaneously preparing a complaint for a state consumer protection agency or the FTC, depending on the situation and jurisdiction. Documented registered-mail proof strengthens these filings. Public reporting shows that consumers who present objective evidence—timed notice, delivery receipt, and a clear timeline of events—tend to have stronger positions in disputes.

Common questions customers ask about cancelling Hers

How long until a cancellation takes effect?Timing depends on billing and fulfillment cycles; aim to have proof of delivery well before the next scheduled order date to reduce the risk of a processed shipment. Keep the date on your postal receipt as your anchor for timing disputes.

What evidence helps if I’m billed after cancelling?The strongest combination is the registered-mail receipt showing mailing date, the return receipt showing signed delivery, your bank statement with the charge, and any account or shipment records from the company. Together these items form a coherent evidentiary record.

What legal protections exist for me?Several consumer-protection tools apply: state automatic renewal laws (, California’s Automatic Renewal Law) require clear disclosures and accessible cancellation methods in many cases, and federal scrutiny of subscription and advertising practices has increased. These protections bolster consumer claims when a business’s renewal or cancellation practices are unclear or deceptive. Retaining formal proof of your cancellation improves your position under these laws.

Tips from experienced cancellation specialists

First, preserve copies of everything and create a short timeline in a single document that lists dates and actions you took along with references to your postal receipt and return receipt. Next, when you notice a charge you did not expect, act quickly with your card issuer to open a dispute and attach the registered-mail proof to your dispute paperwork. , consider proactively checking renewal dates in your account and setting calendar reminders to mail formal cancellations well ahead of those dates. These practical habits come from specialists who have processed many subscription terminations and from customers reporting what worked in forum discussions.

What to do after cancelling Hers

First, confirm you have the postal receipt and any return-receipt record saved in multiple places (cloud and local). Next, monitor your bank and card statements for at least one billing cycle after your cancellation notice; if an unexpected charge posts, open a dispute promptly and include your registered-mail proof. , if the charge is not resolved through the card issuer or the company, prepare to file a complaint with your state attorney general or a federal consumer agency, attaching your document trail. Keep copies of everything and consider using account protections such as virtual card numbers for future subscriptions to reduce the risk of unexpected charges. Most importantly, treat your registered-mail record as the centerpiece of any escalation: it is the single most persuasive piece of evidence you can present.

Keep in mind that continuing to use the product or resuming shipments may have clinical consequences for prescription products; if you are managing medications, coordinate with your prescribing provider if you need a medical pause or change in therapy. Finally, consider sharing your documented experience on review platforms so other consumers can learn practical lessons about timing, documentation, and the value of postal proof in subscription disputes.