How to Cancel Priority Pass: Step-by-Step Guide

What is Priority Pass

Priority Passis a global airport lounge access programme that offers cardholders entry to participating lounges and airport experiences worldwide. Members choose between tiered subscriptions that determine included visits, per-visit fees, and guest privileges. The service is widely used both by travellers who buy membership directly and by cardholders who receive membership as a benefit from financial institutions. The membership model is continuity-based and involves recurring charges unless the customer lawfully terminates the agreement under the terms of the membership contract.

The official membership tiers are structured to match travel frequency: a lower-cost tier for occasional travellers, a mid-tier with a fixed number of included visits, and a premium tier for frequent travellers with unlimited access. These tiers and their representative fees are published by the provider.

membership tiers and pricing

how membership is commonly obtained

Members obtain access directly through purchase, or indirectly when a financial institution provides the programme as an included benefit. The route of enrolment affects who is the contracting party for cancellation and billing matters, and this distinction is material when considering contractual remedies and practical cancellation pathways.

customer experiences with cancellation

As a contract law specialist, I reviewed consumer feedback in the United States to identify recurring themes in cancellation disputes. Common complaints include unexpected renewals, disagreement about refund eligibility, difficulty obtaining acknowledgement of cancellation requests, and confusion when the membership is provided by a card issuer rather than purchased directly. Many complainants report protracted exchanges before disputes are resolved and, in some cases, contested charges that required escalation.

Illustrative paraphrases from consumer reports highlight three patterns: consumers who expected an easy termination but remained billed after attempting to stop renewal; members who believed they cancelled within a cooling-off period yet encountered difficulties securing a refund; and members whose status depended on a third party (a card issuer), leading to ambiguity about the correct counterparty for cancellation. These patterns inform the legal and practical advice below.

legal framework relevant to cancellation

When advising clients about cancelling a continuity subscription likePriority Pass, I apply three legal lenses: the contract terms (the parties’ written agreement), federal consumer protection rules that govern negative option features and recurring charges, and state automatic renewal statutes that may layer additional notice and reminder obligations. Under U.S. federal law, the Restore Online Shoppers’ Confidence Act (ROSCA) and related FTC guidance require clear disclosure of recurring billing terms, express informed consent before charging, and a simple mechanism to stop recurring charges. State automatic renewal laws impose notice and cancellation-window obligations in many jurisdictions. Consequentially, the interplay of these instruments affects refund rights, required notice periods, and enforcement options.

contract terms and conditions

Priority Pass’ published conditions set out contractual rights and obligations on cancellation, cooling-off periods for first-time direct purchases, automatic billing rules, and the handling of memberships granted via a payment-card provider. The conditions expressly refer to written requests as the method for certain cancellation actions and specify time windows for cancellation of auto-renewal in some scenarios. Customers who obtain membership through a third party are typically required by the contract language to contact the issuing party for cancellation of entitlements that derive from that relationship. These contractual allocations will determine the appropriate addressee of a written cancellation notice.

step-by-step guide to preparing to cancel priority pass

Framework: start with contract analysis, then preserve evidence, then deliver a precise written notice by registered post. The following framework is intended to be methodical and legally defensible.

step 1 — identify your contracting party and membership type

Check whether you are a direct subscriber toPriority Passor whether membership was provided by a card issuer or other organisation. This distinction is determinative: direct subscribers are contractually obliged to communicate cancellation to the programme operator; third-party memberships generally require cancellation through the issuer. Locate the account identifier used on registration (membership number, enrolment reference). Do not rely on memory; record the contractual route and any account identifiers as they appear on billing statements and membership documentation.

step 2 — calculate relevant time limits

the published terms, a first-time purchase directly from the programme carries a limited cooling-off right where a full refund may be available if cancellation is requested within the initial 14-day period and the service has not been used in full. , automatic renewal provisions typically require notice within defined windows before renewal if you do not wish to renew. Identify the renewal date, the 30-day or other contractual notice windows, and any statutory consumer-protection timelines that may apply in your state. Doing this ensures that a timely written notice will be considered effective under the contract and relevant statutes.

step 3 — assemble supporting documentation

Compile purchase receipts, membership confirmations, bank or card statements showing charges, and any correspondence evidencing prior attempts to resolve the matter. These documents are essential if you must later demonstrate the date of purchase, the absence of use during a cooling-off period, or the fact of a contested renewal charge. Maintain an organised, dated file in a secure location. Retention of evidence is a standard contractual and statutory precaution.

only permitted cancellation method: registered postal mail

Legal rationale and recommended default approach: the most secure and legally defensible method to communicate termination of a membership subject to written-notice requirements is to send a clear and unequivocal written notice by registered postal mail with return receipt (registered post). Registered post creates an independent, contemporaneous record of dispatch and delivery, which is persuasive in contractual disputes because it documents the date the provider received the notice. Accordingly, when the contract specifies that cancellation must be "requested in writing," a registered postal dispatch strongly aligns with that requirement.

Practical advantage: registered postal delivery provides a physical proof trail that multiple courts and dispute-handling bodies recognise as reliable. , it is preferable where a cancellation deadline is material to refund entitlement or the avoidance of automatic renewal charges. Registered post also avoids later factual disputes about whether a notice was sent or received because the issuing postal authority records both the posting and the delivery acknowledgment.

what your written notice should establish (principles only)

In legal terms, the notice should manifest an unmistakable present intent to terminate the membership relationship and to stop any further authorisation for recurring charges. To accomplish this, the notice must identify the contracting party and relevant membership reference, state a clear expression of termination effective on dispatch or on a specified future date, and be signed by the contracting party (or an authorised agent). The notice must be unambiguous about the remedy sought (: termination of membership and cancellation of ongoing authorisations to charge future dues). The objective is to leave no reasonable doubt about the customer's intention to end the contractual relationship. Avoid conditional language that could be interpreted as a mere inquiry.

, properly framed written notices reduce interpretative disputes over the timing and scope of cancellation and facilitate straightforward processing by the programme operator or issuing organisation.

timing of effectiveness and preservation of rights

Under most contractual frameworks, a cancellation becomes effective on the date the programme receives the written notice. Registered post with delivery acknowledgement is the mechanism that produces conclusive evidence of that delivery date. the programme’s conditions, if cancellation is required within specific windows to avoid renewal charges or to secure a cooling-off refund, ensure your registered postal delivery is completed within the contractual window. Preserve all postal receipts and delivery acknowledgements as part of your file. These documents are evidence of compliance with contractual notice periods and may be decisive if a charge is later contested.

handling memberships issued through third parties or card issuers

Where membership is granted through a financial institution, the programme’s conditions commonly allocate responsibility for cancellation to that institution. In those circumstances, the contractual chain of obligations matters: you may be required to direct a written cancellation request to the card issuer or enrolment source. If the issuer’s role is ambiguous, registered postal notice to the programme operator remains a prudent step because it documents your attempt to communicate termination directly to the programme. , the contract may reserve decision-making or billing authority to the issuer; , carefully record the issuer’s name, the account reference, and the dates of your notices.

common disputes, remedies, and enforcement options

Common disputes include: continued billing after a termination demand, denial of refund claims within a contractual cooling-off period, and disagreements as to whether the membership was obtained directly or via a third party. Remedies include chargeback actions with card-issuing banks (subject to card network rules and time limits), complaints to state consumer protection agencies, and escalation to the Federal Trade Commission where federal disclosure rules appear to have been violated. Documented, registered postal notices and preserved proof of delivery often materially strengthen a consumer’s claim in any channel.

Note on statutory protections: federal law limits deceptive negative option practices and requires that sellers provide cancellation information and a simple mechanism to end recurring billing. State automatic renewal laws may create additional notice obligations and civil remedies for non-compliance. If the published contract denies a statutory remedy, the statutory protection may nonetheless apply; , retain evidence and consult counsel if you suspect a statutory violation.

practical solutions to simplify a registered-post cancellation

To make the process easier, consider services that facilitate registered postal dispatch when you lack access to printing or to a postal office during business hours. One available solution isPostclic. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move:Postclicprints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Using a service of this type can reduce friction while preserving the legal advantages of registered postal delivery.

why such a service helps

These vendors manage dispatch logistics and provide certified delivery receipts, which preserves evidentiary value while minimising practical burdens. Using a reputable registered-post facilitator can be especially useful when the customer requires proof of delivery within a contractual window and does not have convenient access to postal facilities or printing resources. Choosing a facilitator that offers return-receipt documentation and tracking is important to maintain the legal record.

managing follow-up after the registered-post dispatch

After you dispatch a registered postal notice, monitor for a written acknowledgment or other evidence of membership termination. Preserve the return receipt and any acknowledgement as part of your file. If the programme does not acknowledge receipt within a reasonable time, the postal return receipt and tracking record still prove that you gave effective written notice at a specific date; these documents can be used in dispute resolution with payment providers or regulatory authorities. In jurisdictions with a statutory renewal notice requirement, the registered-post record supports arguments that the customer complied with the required notice provision.

dealing with refunds and prorations

Cooling-off rules and contractual refund policies vary. The programme’s conditions specify that first-time direct purchasers may be entitled to a full refund if cancellation occurs within a 14-day cooling-off period and the service has not been used. Beyond the cooling-off window, refunds and prorations are governed by contractual terms and the operator’s discretionary refund policy. If a payment was charged in error after an effective cancellation, retain all proof and pursue a dispute with the card issuer and regulatory channels if necessary. Clear documentary proof of a timely written termination will be central to any successful recovery.

how regulators and dispute handlers view registered-post proof

Regulators and adjudicators give weight to contemporaneous documentary records. Registered-post delivery receipts and signed delivery acknowledgements are recognised evidentiary items in consumer complaints and, where necessary, in litigation. , consumers who can show a timely registered-post notice generally have stronger positions when contesting renewal charges or seeking refunds. The registered-post record demonstrates adherence to contractual written-notice provisions and satisfies evidentiary expectations in administrative complaints and private disputes.

customer feedback synthesis and mitigation tips

Consumer reports reviewed indicate that confusion most frequently arises where membership was bundled with a card product, where renewal notice windows were missed, or where written cancellation proof was absent. Complaints often describe delays in refunds or requests to contact third parties. To mitigate these risks, document your decision promptly, dispatch registered-post notice within contractual windows, and preserve delivery receipts and transaction histories. These steps materially reduce the likelihood that an operator will successfully deny a refund claim on procedural grounds.

typical consumer pitfalls

Consumers sometimes rely on informal or verbal communications, fail to preserve proof of delivery, or misunderstand who is responsible for cancellation in third-party enrolment scenarios. Avoid these pitfalls by treating cancellation as a formal contractual act that requires documented, recorded notice. If a dispute arises, the documentation you gathered when you cancelled will determine the outcome.

escalation path when cancellation is not respected

If the programme continues to charge after a clearly documented registered-post cancellation, escalate methodically: preserve all evidence, lodge complaints with the card issuer (as permitted by network rules), and file a complaint with your state attorney general’s consumer protection division or the FTC if federal disclosure rules appear violated. Registered-post evidence strengthens these filings. Keep timelines and a clear chronological ledger of correspondence and charges to facilitate resolution.

what to do after cancelling priority pass

Actionable next steps: retain the registered-post receipts and delivery acknowledgements indefinitely while the membership period overlaps with any disputed charges; review bank statements for any post-cancellation billing and document them; if a disputed charge appears, promptly raise the dispute with the payment provider with the registered-post record as supporting evidence and consider filing a regulatory complaint if the dispute remains unresolved. Lastly, if your membership was provided by a third party, monitor communications from that issuer to confirm termination of the underlying benefit and reconcile billing entries accordingly.

Address for written notices (use for registered-post dispatch):
Priority Pass
PO Box 815,
Haywards Heath
RH16 9LR
United Kingdom

Legal perspective: a well-documented registered-post cancellation preserves contractual and statutory rights, reduces transaction costs in dispute resolution, and creates a persuasive evidentiary record. If you anticipate complex disputes or substantial sums at stake, consult counsel with consumer-contract experience to evaluate state-specific automatic renewal statutes and potential remedies.