Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Purity Products service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Purity Products: Easy Method
What is Purity Products
Purity Products is a United States‑based direct‑to‑consumer nutritional supplement company that markets a wide range of vitamins, botanical formulas and targeted health blends. The company offers trial offers and a recurring shipment program branded as a "Super Saver" or autoship option that provides periodic deliveries, pricing incentives and loyalty benefits for enrolled customers. Product pricing and promotional offers vary by item and Purity Products publishes product pages, promotional offers and a customer FAQ describing the recurring shipment program on its official site.
Subscription models and pricing at a glance
The company presents both single‑purchase and recurring shipment options for many SKUs; recurring subscribers may receive discounts and access to curated pricing tables. Exact price points and promotional offers change frequently active promotions and the specific SKU selected. The product pages and the "Super Saver" pages list sample prices and the trial offer catalogue. Use this information to identify the active subscription model associated with your purchase before taking any contractual step.
| Product | Sample price (one‑time) | Sample recurring price / perk |
|---|---|---|
| The Purity Super Pill™ | $79.95 | Discounted on Super Saver; program benefits listed on site |
| Krill Omega 50+® with CoQ10 | $56.95 | Available on Super Saver with reduced price |
| Ultimate Mental Performance™ | $39.95 | Included in Super Saver perks and reduced pricing |
Customer experiences with cancellation
Customer feedback in the United States shows a pattern of mixed experiences when dealing with recurring shipments and returns. Multiple independent consumer complaint platforms and review pages contain reports from customers who experienced difficulty stopping future shipments, disputes over charges after cancellation requests, and delays in refunds. Several reviewers described extended interactions with the company and frustration over perceived delays in processing return refunds. The complaints include accounts that a shipment was processed despite a prior request to stop recurring deliveries. Purity Products posts company responses to some complaints on consumer platforms.
Representative paraphrased customer comments found in public records include: customers who say they were charged after telling the company they no longer wished to receive shipments; customers who reported long wait times to resolve returns and refunds; and customers who noted that understanding the timing of the next automated shipment proved decisive when attempting to avoid additional charges. The public record also contains positive comments praising product quality but still noting administrative friction when seeking to stop recurring shipments.
Common problems reported by customers
- Dispute over whether cancellation was received before the next scheduled shipment.
- Delay between return receipt and refund issuance leading to customer dissatisfaction.
- Uncertainty about cut‑off timing for cancellation to become effective for the next ship date.
The practical takeaway from the feedback synthesis is that timing and documentary evidence matter in disputes against recurring charge programs. Recorded customer statements, shipment dates and documented proof of notice are often determinative in successful complaints or chargebacks.
Legal framework and consumer protections relevant to cancellation
Negative‑option and automatic renewal arrangements are regulated in multiple ways at federal and state levels in the United States. Federal consumer guidance treats "negative option" practices—free trial conversions and automatic renewals—as subject to scrutiny when disclosures and cancellation mechanisms are not clear and conspicuous. The Federal Trade Commission publishes guidance directed to consumers and businesses on free trials and recurring charges that emphasizes the need to disclose material terms and provide effective mechanisms to end recurring billing.
Several states have enacted or updated automatic renewal statutes and enforcement tools that impose disclosure and consent requirements, timing restrictions for cancellations, and penalties for deceptive practices. Recent administrative activity and litigation around federal rulemaking in this area show heightened enforcement attention to subscription practices. , these legal instruments place an evidentiary premium on whether the merchant provided clear notice and whether the consumer's cancellation was timely and provable. Professionals advising consumers typically rely on records and verifiable traces of communication when asserting rights under these frameworks.
Implications for the customer
Under applicable law and consumer practice, the key legal elements when contesting an unwanted renewal charge are: the merchant's disclosures at the time of the transaction; the scheduled shipment date or renewal date; and the existence of verifiable proof that a termination or cancellation notice was received by the merchant before the processing deadline. Absent such proof, challenge outcomes frequently turn on the merchant's account records and the contractual cancellation clause. , preserving documentary evidence and acting within clearly stated contractual windows is critical.
Step-by-step guide: preparing to stop a recurring Purity Products shipment
This guide follows a contractual and evidence‑centered approach appropriate for a subscriber in the United States who intends to exercise the right to stop further recurring charges. The only cancellation pathway recommended in this guide is cancellation by postal registered mail as the primary and legally defensible notice method. Where the company’s own materials describe various customer service channels, the approach below focuses on creating verifiable notice and preserving proof of receipt.
Step 1 — Identify the operative contract terms
Locate the documentation for the purchase: invoice, order confirmation, or the Super Saver enrollment terms. Identify the scheduled ship date or renewal cadence for the recurring program and any stated notice period (, a cut‑off of "at least 2 days" before the next ship date as set out in the merchant terms). Understanding those dates frames the legal timing for any prospective cancellation.
Step 2 — Record and preserve evidence
Collect all transactional records: order numbers, invoice copies, bank or card statements that show the charge, and any correspondence the company has sent regarding shipments. If you have account access records showing the subscription details, keep screenshots or printed copies with timestamps. The objective is to create a coherent evidentiary file that demonstrates the subscription status and the timeline of events.
Step 3 — Draft a concise cancellation statement (legal principles only)
Draft a short, clear statement indicating your intent to terminate the recurring shipment agreement. The statement should reference identifying information (name on account, order number, date of purchase, product name) and request cessation of recurring billing. Avoid extraneous facts or emotional language; keep the statement focused on contractual termination. Do not include sensitive extra data beyond what is necessary for the company to identify your account. Retain a copy of the statement with a dated file copy. (No sample template is provided here.)
Step 4 — Use registered postal mail as exclusive method of cancellation
Deliver the cancellation statement only by registered postal mail to the company's address to create a verifiable chain of delivery and receipt. Registered mail provides an official record of posting and delivery maintained by the postal service, which is admissible evidence of notice. Use the company address listed below exactly as shown for delivery consistency when preparing your registered postal item.
Address: Purity Products
200 Terminal Drive
Plainview, NY 11803
Step 5 — Preserve the postal proof and monitor billing
After sending the registered postal notice, retain the postal proof of mailing and any tracking or return receipts. Monitor subsequent bank and card statements for any unauthorized charges and keep the chain of evidence together. If a charge appears after your notice, the documentary record of registered dispatch and delivery will be central to asserting your rights.
Step 6 — Dispute and remedies if charges continue
If recurring charges appear after the registered mail notice was sent and delivered postal records, you may pursue contractual remedies and statutory avenues. Remedies can include filing a formal consumer complaint with state authorities, pursuing dispute resolution with the card issuer (chargeback), or asserting claims under state automatic‑renewal protections or federal consumer statutes when the merchant fails to honor cancellation notices. The viability of each remedy depends on the timing, the merchant's disclosures and the strength of the documentary evidence.
| Plan element | Super Saver (recurring) | One‑time purchase |
|---|---|---|
| Price variability | Discounted and subject to promotional changes | Single invoice price |
| Return window | Subject to 60‑day return policy for refunds | Same 60‑day return policy applies |
| Cancellation evidence | Documented proof is decisive; registered mail preferred | Not applicable |
Practical considerations and common legal pitfalls
One recurring legal pitfall is relying on an oral or undocumented interaction to stop a recurring shipment. Oral assurances create evidentiary challenges. When parties contest whether cancellation was effectuated prior to the processing date, postal registered delivery receipt can provide an objective record of notice. The registered mail record helps establish whether the cancellation was delivered before the merchant processed the next shipment.
Another practical point is the treatment of returns and refund windows. Purity Products' published return policy references a 60‑day refund period for returned items. If a shipment has already left the merchant and a refund is sought, the return procedures for unopened or eligible merchandise are material to whether a full refund will be granted. Keep returns documentation and any return authorization references if you are required to send the shipment back for refund processing.
Be mindful that automated systems may have a processing date that predates delivery schedules; acting early and creating documentary proof in advance is the most secure path to avoid unintended charges. When disputes escalate, public complaint records show resolution often rests on who can prove timely, effective notice to the merchant.
To make the process easier: practical solutions
To reduce logistical friction in sending registered postal notices, consider services that handle printing, stamping and sending registered items on your behalf. These services remove the need for a local printer and can offer legal‑grade proofs of mailing and delivery that are suitable for dispute resolution. When choosing such a service, verify that it provides return receipt and official tracking information equivalent to the postal authority's registered mail documentation.
Postclic: A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.
Using a professional postal dispatching service can streamline the process while preserving the evidentiary strengths of registered mail. Retain copies of the service's proof of upload and the postal delivery receipt when assembling your dispute file.
Document retention strategy and evidence checklist
Maintain a single file containing: order confirmations, invoices, shipment notices, bank/card statements showing charges, copies of the cancellation statement, registered mail proof of posting and delivery, return tracking receipts, and any merchant correspondence. The completeness of this package both increases the chance of swift merchant compliance and strengthens any subsequent chargeback or administrative complaint.
- Order confirmation and invoice
- Bank or card statements
- Registered mail proof (posting receipt and delivery record)
- Return shipment tracking (if applicable)
- Any merchant responses or acknowledgements
How to frame a dispute if cancellation fails
If charges continue after your registered postal notice of termination has been delivered, assemble your documentary file and proceed through escalating consumer protection channels. Common, available steps include initiating a charge dispute with the card issuer (providing the registered mail evidence as support), lodging a complaint with state consumer protection agencies or an attorney general's office, and, when warranted, seeking recovery through small claims or civil litigation. The choice depends on the amount at stake and the jurisdictional rules governing negative‑option disputes.
Practical sample timeline (legal framing only)
Establish the next scheduled ship date from your documents, then position your registered postal notice to create a documented delivery that predates the merchant’s processing cut‑off. Keep the postal evidence and allow a short administrative processing window for the merchant to record the cancellation. If charges are posted nonetheless, use the postal delivery evidence immediately in dispute channels. (No procedural mailing steps or operational checklist is provided here.)
What to do after cancelling Purity Products
After sending registered mail and confirming delivery, continue to monitor your payment instruments and maintain the evidence file. If refunds are due for returned merchandise, insist on written confirmation of refund processing and a refund timeline. If a merchant fails to honor the cancellation or refund obligations, escalate with consumer protection agencies and your card issuer using the registered mail proof as primary evidence. Persisting problems may justify a formal complaint to the state attorney general or a regulatory filing where state automatic‑renewal statutes apply. Keep records of all follow‑up steps and any merchant acknowledgements to preserve the chain of evidence for administrative or judicial review.
| Action | Why it matters |
|---|---|
| Send cancellation by registered mail | Creates verifiable evidence of notice and delivery |
| Retain all transaction records | Supports disputes and chargeback claims |
| Document return shipments | Necessary for refund eligibility under merchant policy |
Next steps and avenues for escalation
If registered‑mail cancellation and direct merchant engagement do not produce the desired cessation of recurring billing or a timely refund, pursue cardholder dispute processes and formal consumer complaints to relevant state agencies. Where recurring charges are substantial or the merchant’s conduct appears to violate state automatic‑renewal rules or federal consumer protections, consult a consumer‑protection attorney who can review the facts and advise on administrative complaints or litigation. Maintain all evidentiary materials in a single, dated file to support any escalating claim.