Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – ShortMax
FUK HONG INDL BLDG, 60-62 Tong Mi Rd., 1/F, Unit 2‑J3
Mongkok
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the ShortMax service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
10/01/2026
How to Cancel ShortMax: Step-by-Step Guide
What is ShortMax
ShortMaxis a short-form video and mini-drama streaming service operated bySHORTTV LIMITED. The app positions itself as a platform for short dramas, episodic content, and bite-sized entertainment optimized for mobile viewing. Content is offered under a mixture of free tiers and paid passes, with in-app purchases for weekly and monthly access and one-time content purchases. The service is distributed on mainstream mobile app stores and is available in multiple markets through partnerships with local carriers and platform packages. The official seller listed for the app isSHORTTV LIMITED, and the corporate address to use for formal correspondence is: Hong Kong, Mongkok, FUK HONG INDL BLDG, 60-62 Tong Mi Rd., 1/F, Unit 2‑J3 (SHORTTV LIMITED).
Subscription plans and pricing (what public listings show)
Public listings show several commonly offered pass options and in-app purchases, which give a sense of typical pricing and recurring billing frequency. These listings can help a subscriber identify which plan they purchased and what billing cadence to expect, which is important when preparing a termination notice or when documenting a dispute.
| Plan | Typical listing (public) |
|---|---|
| Weekly pass | Weekly passes (examples listed at $9.99–$19.99 depending on region and offer) |
| Monthly pass | Monthly pass often listed around $39.99 |
| One-time purchases | Various one-time purchases from $4.99 up to $49.99 |
These price points and labels are taken from the app distribution listing and in-app purchase catalogue. Use these references to identify the exact product label on your billing statement.
How the service is distributed and bundled
ShortMaxis offered both as a standalone app and as part of carrier bundles in some regions, where local telecom partners resell VIP passes and viewing quota packages. These arrangements mean subscription activation and billing can occur through different channels depending on how the user subscribed. Public partner pages show ShortMax bundles and prepaid packages in markets such as Indonesia and Thailand. Keep in mind that regional bundling may affect billing statements and the merchant name that appears on a card or phone bill.
Why people cancel ShortMax
Users cancel for a mix of reasons: unexpected recurring charges, dissatisfaction with content or value, technical problems that reduce usable viewing time, accidental subscriptions, or a desire to cut discretionary spending. Some subscribers report that the service did not match promotional claims about “unlimited” or “no ads” access. Others cancel because billing renews at an amount they did not expect. A recurring theme in user reports is frustration connected to stopping recurring billing and getting a prompt response from the provider.
Customer feedback and experiences with cancellation
I reviewed public user comments and app-store feedback focused on English-language reports from U.S. market users and general English-speaking reviews. Common patterns emerge from multiple sources:
- Repeated billing after attempted cancellation: Several users report continuing charges after they believed their subscription was canceled or after deleting the app. These reports often describe needing to escalate beyond routine steps to stop charges.
- Poor or slow response from the provider: Multiple reviewers say they received no timely answer to requests for cancellation or refund, or that support actions were ineffective.
- Confusion about how the subscription was set up: Some users report subscriptions appearing under different merchant names or being charged through third-party bundles, which complicates identification and dispute resolution. Carrier bundles or in-app purchases can display merchant information differently on bills.
- Mixed positive feedback on content: While a number of users rate the content positively and praise selection, the cancellation and billing friction is the frequent cause of complaints, not necessarily the content offering itself.
Representative paraphrased feedback from reviewers describes difficulty in stopping recurring charges and a lack of helpful replies when users raise billing problems. These consistent signals inform a conservative approach: build strong documentation, and use a cancellation method that creates clear legal proof of the notice and delivery.
Problem: common cancellation obstacles with ShortMax
, subscribers face several obstacles when they try to stop a subscription. These include unclear merchant names on billing statements, bundled billing through carrier partners, delayed or no formal acknowledgement of cancellation requests, and recurring charges that continue after a user believes they have ended the service. Because of these issues, a cancellation method that creates verifiable evidence of delivery and date is essential.
Key risks to guard against
- Being billed for additional billing cycles because the provider claims nonreceipt of a cancellation notice.
- Loss of remedy options when the request is undocumented or cannot be proven.
- Difficulty obtaining a refund without documented proof of timely cancellation request.
Solution: why registered postal mail is the primary method
As a consumer rights specialist, I recommend using registered postal mail as the exclusive method for sending a cancellation notice in this context. Registered mail delivers multiple practical and legal advantages that matter when a billing dispute can cost you multiple billing cycles.
Legal and practical advantages of registered postal mail
Registered postal mail provides a dated receipt and documented chain of custody that shows the provider received a delivery at a particular address on a particular date. This documentation is useful when seeking refunds, filing a dispute with a card issuer, or making a formal complaint to regulators. Because complaints about continuing charges and poor responses recur in public reports, registered mail both encourages a timely response and preserves evidence for later actions.
Registered deliveries are recognized by many consumer protection frameworks as valid proof of notice. The evidence can be used to show a deadline was met, or to establish when the provider had actual opportunity to act. This is especially important when the supplier’s public communications are limited or when they operate across borders or through third-party billing arrangements.
When to send the registered mail
Timeliness is crucial. Send the notice with enough lead time before the next renewal date to allow for transit and for the provider to process the request. If your plan has a trial or an upcoming auto-renewal, consider sending the registered notice well before that date so the provider cannot claim late receipt. Keep copies of billing dates and the exact plan name so you can specify these in your documentation. Public listings of typical plan names and cadence can help you match the label on your statement when you prepare the notice.
What to include in the cancellation notice (general principles)
Do not include personal banking data in the posted notice beyond what is required to identify the subscription. Focus on clear identification of you as the subscriber, the paid product (plan name and date of purchase), and a firm statement that you are terminating the subscription and requesting cessation of recurring charges. State your preferred effective date. Sign the notice and include a postal address for a formal acknowledgement to be sent. Preserve copies of any receipts, merchant descriptors, and dates from your billing statements to support the claim. Keep this content high-level and factual rather than argumentative.
How registered postal proof helps disputes
If charges continue after the provider receives the registered notice, you can use the postal evidence to support a refund request with your card issuer, and to file complaints with consumer protection agencies if necessary. Strong documentation increases the likelihood of a favourable outcome when a financial institution or regulator reviews the timeline of events.
Customer experiences specifically about cancellation outcomes
Synthesizing user reports reveals two predominant pathways to resolution: customers who secured refunds and stopped renewals tended to have clear evidence—timestamps, billing records, and receipts—while those who lacked documented proof struggled to obtain refunds and to stop charges. Multiple user statements emphasize frustration when contact attempts produced no timely confirmation, which reinforces the importance of a traceable, recorded method of communication.
| Issue reported | Observed outcome |
|---|---|
| Recurring charges after apparent cancellation | Some users reported ongoing charges and difficulty stopping them |
| No response from provider | Users reported slow or absent replies; documentation helped some users secure refunds |
| Confusing merchant names | Carrier bundles or third-party payments made identification harder |
Practical advice while preparing to cancel
Gather all relevant billing evidence before you send any notice. This includes transaction dates, amounts, the product name as it appears on the statement, and any user ID or reference numbers you were given. If you purchased the pass through a third-party channel or carrier, note how the charge appears on the bill. Keep a secure record of the account used for purchase and the last date of access to the service. This information strengthens your written claim without relying on any unverified representations.
Timing and notice periods
Confirm your billing cycle and send the registered notice early enough to account for postal transit and provider processing. Public listings suggest weekly and monthly cadences are common; treat renewals as imminent until you have verified that billing has ceased. Early action reduces the chance of another billing cycle occurring before the provider processes your request.
To make the process easier and reduce friction
To make the process easier. A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.
This type of service can simplify the logistics while preserving the legal benefits of registered delivery. Use it to ensure the posted notice carries formal proof of dispatch and delivery without adding complexity to your schedule. Presenting an easily obtainable return receipt and delivery record strengthens your position if the provider later disputes having received proper notice.
Handling disputes and follow-up actions
If charges persist after confirmed delivery of your registered notice, escalate with clear records. Provide the postal delivery receipt as part of any financial dispute you file with your payment provider or card issuer. If your financial institution requires a sequence of steps before it intervenes, the registered delivery date is the key evidence to support your argument that you gave timely notice.
Consider filing a complaint with relevant consumer protection agencies if the provider fails to respond or refuses to acknowledge the registered notice despite clear evidence of receipt. When a pattern of unresolved billing complaints appears in public review channels, regulators often treat documented consumer submissions more seriously.
What to expect after the provider receives the registered notice
Expect some processing time. Some providers acknowledge receipt and stop billing immediately, while others may take additional administrative steps. If you receive confirmation, retain it with the registered mail proof. If you do not receive any confirmation within a reasonable period, use the registered mail receipt to support a charge dispute with your card issuer or a complaint to a regulator.
Special considerations for U.S. consumers
U.S. consumers have protections under federal regulations and credit-card network rules that allow charge disputes for unauthorized or improperly continued charges. Retain all documentation and match dates in the complaint to the proof of delivery evidence. If the subscription was part of a carrier bundle or a third-party platform purchase, note how the charge appears on your statement and include that merchant descriptor in your documentation. This helps bank or card dispute teams locate the transaction more quickly.
Choosing the right recipient address
Use a verified corporate address for registered delivery. The publisher and seller details on the app listing and public partner pages can help confirm the correct location for formal correspondence. The address for formal correspondence forSHORTTV LIMITEDis: Hong Kong, Mongkok, FUK HONG INDL BLDG, 60-62 Tong Mi Rd., 1/F, Unit 2‑J3 (SHORTTV LIMITED). Sending registered mail to a verified corporate address reduces the risk that the notice may be routed incorrectly.
Recordkeeping and evidence: what to preserve
Keep every piece of evidence in a single secure file or folder. Important items include the registered mail receipt, copies of the notice you posted, billing statements showing the charges and merchant name, screenshots of account status if available, and any acknowledgement you receive. When you file a dispute with a payment provider, upload these items as supporting documents.
How documented evidence supports consumer claims
Documented evidence narrows the provider’s options for denying that a timely cancellation was made. Evidence also speeds up chargeback processes with payment providers and helps regulators reconstruct the timeline if you escalate the complaint. In markets where multiple consumer complaints exist, well-documented individual reports can be combined to reveal wider issues to enforcement authorities.
Alternatives to ShortMax and comparison
If you are cancelling because the service no longer meets your needs, explore alternatives. Evaluate pay structure, availability of free ad-supported tiers, regional content, and the transparency of billing. Consider providers with clear cancellation processes and well-documented consumer support in the U.S.
| Service | Feature highlights | Cancellation transparency |
|---|---|---|
| ShortMax | Short-form dramas, weekly/monthly passes, carrier bundles | Multiple user reports of cancellation friction; use registered mail for formal notice |
| Alternative A (general) | Short dramas, ad-supported free tier option | Clear in-app and vendor cancellation steps (varies by provider) |
What to do if you continue to be charged after sending registered mail
Persist with evidence. File a charge dispute with your payment provider attaching the registered delivery receipt and copies of your billing records. If the payment provider requires a consumer complaint to the merchant first, include the postal proof in that submission. Where patterns of unresolved billing persist across multiple consumers, report the pattern to consumer protection agencies and platform operators who host the merchant listing.
When to escalate to regulators or seek legal help
If repeated formal requests—backed by registered delivery proof—fail to stop unauthorized or unwanted charges, escalate. Consumer protection agencies, state attorneys general, and the financial institution dispute mechanisms are the appropriate channels. Legal counsel may be warranted in cases where substantial sums are at stake or where consumer protection statutes have been violated.
Common questions and clear answers
How long should I wait for acknowledgement after registered delivery? Allow a short administrative processing period; if no acknowledgement arrives within a reasonable time after confirmed delivery, use the postal proof in a payment dispute. What if the merchant changes the way they bill? Preserve the billing descriptor from each transaction and present it with the postal proof; merchant descriptors are often what billing dispute teams rely on to locate charges.
What to do after cancelling ShortMax
After you have sent registered notice and obtained delivery proof, monitor your billing statements closely. Keep the registered mail receipt and a copy of the notice together with all transaction records for at least a year or until any dispute is resolved. If charges reappear, submit the evidence to your payment provider promptly. If the provider replies and confirms cancellation, retain that confirmation with the rest of your records. If the provider does not reply, continue with dispute procedures; the registered delivery proof is central to those steps.
Finally, consider sharing your documented experience through appropriate review channels or consumer complaint platforms so other subscribers can learn from it. When multiple consumers report the same issue with consistent documentation, it increases the chance of corrective action from regulators or platforms.