Suscripción ilimitada Postclic: promoción a ZAR 18.05 por 48h con un primer mes obligatorio a ZAR 982.94, luego ZAR 982.94 al mes sin compromiso
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Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Acorns.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para :
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables ;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.
Cancellation Acorns: Easy Method
What is Acorns
Overview
Acorns is a micro‑investing service that rounds up everyday purchases and invests the spare change into diversified portfolios. It operates on a subscription model and is designed for beginner investors who want an automated, "set and forget" approach.
How it works
The service links to a funding source, collects round‑ups and scheduled contributions, and invests them according to a chosen portfolio. Subscriptions cover platform features and account management.
How to cancel Acorns
Cancel via website (direct)
- Log in at acorns.com with your account credentials.
- Go to Profile → Account Settings → Subscription/Billing.
- Choose "Close Account" and confirm the closure.
- When confirmed, funds are liquidated and returned to your funding source.
Cancel via mobile app and third‑party stores
- In the Acorns app: open the app, sign in, go to account settings, tap "Close Account" and confirm.
- If you subscribed through the App Store or Google Play: cancel the subscription directly in that store - closing your Acorns account may not stop billing from the store.
- If the app or store shows issues, contact Acorns support to request explicit cancellation and confirmation that billing has stopped.
What happens when you cancel
Account access and data
After you close your account, you will lose access to the Acorns dashboard and investment features. Account data handling follows Acorns' standard processes for closed accounts.
Funds and billing
Acorns liquidates invested holdings and returns the remaining balance to your original funding source. Expect processing times as described below.
If you subscribed through a third‑party store, subscription charges may continue until you cancel in that store; verify both account closure and store subscription status.
Will I get a refund?
Refund of remaining balance
When you close your account, remaining invested funds are liquidated and transferred back to your original funding source. This typically takes approximately 3 - 6 business days.
Depending on your bank, the transfer may take up to 10 business days to appear in your account.
Subscription fee refunds and cooling‑off
- Subscription fees are typically non‑refundable when you close the account; confirm eligibility with Acorns support if you were charged after cancellation.
- No explicit 14‑day change‑of‑mind or cooling‑off refund right for international users is stated in Acorns' publicly available terms.
- If you believe a refund is due, contact support and keep records of all communications.
Acorns plans and pricing
Pricing availability
No publicly available pricing in South African Rand (ZAR) for Acorns during 2024/2025 was found. Documented pricing is in USD for other markets.
Contact for local pricing
If you need exact plan pricing for South Africa, contact Acorns through official channels listed on their local site or within the app to confirm local availability and fees.
| Plan | Price | Notes |
|---|---|---|
| Standard | Contact for pricing | Local pricing not publicly available; confirm with Acorns. |
| Investing + Extras | Contact for pricing | Features and fees may vary by market and store subscription. |
| Corporate / Family | Contact for pricing | Contact Acorns for any specialist plans or bulk pricing in South Africa. |
Your consumer rights in South Africa
Immediate steps if something goes wrong
Document all correspondence with Acorns, including dates, screenshots, and confirmation messages. If charges continue or access is blocked, contact Acorns support first and request written confirmation of any actions taken.
Escalation and local remedies
- If Acorns does not resolve billing or account access issues, dispute the charges with your bank or card provider.
- Consider filing a complaint with South African consumer protection entities such as the National Consumer Commission if the matter remains unresolved.
- Keep clear records of attempts to resolve the issue - these support any formal complaint or charge dispute.
Customer experiences
Positive feedback
Many users find Acorns beginner‑friendly with useful round‑ups and a simple "set and forget" investing style. Several reports mention helpful customer service responses in routine cases.
Negative feedback
Reported issues include billing that continued after account closure, which caused frustration and required extra support intervention. Some users also note relatively high fees for small balances and occasional customer‑service inconsistency.
Documentation checklist
What to gather before you cancel
- Account username/email and proof of identity for the account holder.
- Last four digits of the funding source and bank/card statements showing charges.
- Screenshots of your subscription status and any billing messages in the app.
What to keep after cancellation
- Confirmation of account closure from Acorns (email or in‑app confirmation).
- Transaction records showing the liquidation and refund to your funding source.
- Any support ticket numbers, chat transcripts, or email threads if follow‑up is needed.
Common mistakes
Assuming closure stops app store charges
A common error is closing the Acorns account without cancelling the subscription in the App Store or Google Play. If you subscribed through a store, you must cancel in that store to stop billing.
Not documenting communications
Failing to save confirmation emails, screenshots or support chats makes disputes harder if billing continues. Always keep dated records of cancellation and support replies.
Comparative recap
Quick comparison overview
The table below highlights key areas to consider when comparing Acorns on the cancellation and refund experience.
| Feature | Acorns | Typical alternative |
|---|---|---|
| Ease of cancellation | Cancel in website/app; third‑party store subscriptions require separate cancellation. | Varies - some apps provide direct cancellation and store management in one place. |
| Refund of balance | Remaining funds liquidated and returned to funding source (3 - 6 business days; up to 10 with some banks). | Most platforms return cash but timing and fees differ by provider. |
| Subscription refunds | Generally non‑refundable; confirm with support if charged after cancelling. | Some competitors offer prorated or refund policies; check terms. |
| Customer service consistency | Mixed reviews - helpful in many cases but some reports of delays and unresolved billing. | Varies widely; some providers have faster local support options. |
After cancelling
Expected next steps
Monitor your funding source for the returned balance within the expected processing window. Keep an eye on any further charges and your email for closure confirmation.
If problems continue
- Contact Acorns support and request confirmation that billing has stopped and funds were processed.
- If unresolved, dispute charges with your bank and consider lodging a complaint with local consumer protection bodies.
Address
Acorns local office (provided)
Units 8, 13‑14 Northland Corner Mini’s, Northlands Business Park, Newmarket Road, North Riding, Gauteng, South Africa
Notes about visiting or posting
If you plan to send documents by post or visit, first contact Acorns support to confirm the correct postal or physical handling process for account closures and identity verification.