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Cancel INSTAPAY
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Instapay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Instapay: Easy Method
What is Instapay
Service overview
Instapay is a financial service that provides early access to earnings and merchant payment solutions in South Africa. It offers instant, next‑day, or scheduled payouts alongside merchant tools such as invoicing, QR and payment links.
Who uses it
Businesses and individuals use Instapay for cashflow management, card and EFT processing, and quick access to earned wages. Merchant accounts include dashboards and 24/7 support.
How to cancel Instapay
Primary cancellation method
- Contact Instapay Customer Service to request account termination.
- If you have an Available Balance, provide correct bank account details for the refund.
- If there is no Available Balance, Instapay may terminate the account immediately.
Important timing and platform notes
- Refunds for an Available Balance are processed within twelve (12) business days once third‑party transactions settle.
- The South African site does not publish specific App Store or Google Play cancellation steps; check the app store you used for subscription cancellation if applicable.
- Start cancellations or questions via Instapay’s official contact page: Instapay contact.
What happens when you cancel
Access and account closure
After cancellation the account will be closed and you will lose access to merchant dashboards and wallet features. Any recurring billing or active subscriptions should stop following termination.
Billing, payouts and timing
If you had an Available Balance, Instapay will refund it to your bank details within twelve (12) business days after third‑party transactions are settled.
Will I get a refund?
Refund for Available Balance
- If you have an Available Balance at cancellation, provide correct bank details and Instapay will refund within twelve (12) business days once third‑party transactions are settled.
- If there is no Available Balance, no refund is required and termination is immediate.
Refunds for cancelled or disputed transactions
- If a transaction is cancelled and you request a refund within 2 years of the transaction date, Instapay’s international terms state a full refund will be issued within 7 business days after you file the request via Instapay.
- For disputed or erroneous transactions, contact Customer Service within 30 days; if the transaction is confirmed erroneous, Instapay will refund the amount to your account within 30 days of the complaint.
Instapay plans and pricing
Overview of published pricing
The South African site lists a starting merchant fee and various per‑transaction fees. VAT is excluded and prices may change over time.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic Merchant Account | From R299.00 | Monthly | Merchant services, instant/next‑day/weekly payouts, dashboards, invoicing, QR & payment links, 24/7 support |
| Transaction Fees (Pay per use) | Various per transaction | Per transaction | Credit/Debit Card: 2% • International Card: 3% • Instant EFT: from 1.5% • QR: from 2% • Wallet: 0.5% (examples) |
Your consumer rights in South Africa
Cooling‑off and statutory rights
South African law generally provides a 14‑day cooling‑off right for unsolicited transactions under the Consumer Protection Act. Instapay’s published terms do not explicitly reference a 14‑day refund right.
Disputes and refund timelines
You retain rights to dispute transactions. Instapay’s terms require customers to notify within 30 days for errors, and refund timelines are specified in their terms for various cases.
Customer experiences
Positive feedback
- Industry reviews cite swift processing, responsive professional support, clear terms, and good documentation handling.
Common complaints
- Reports of slower-than-expected processing and payment delays affecting “instant” expectations.
- Complaints about poor customer service responsiveness, confusing interfaces, and billing or reconciliation issues.
Documentation checklist
Essential documents to send with a cancellation
- Government ID (passport or South African ID).
- Bank account details (correct account number and branch information) for refunds.
- Proof of account ownership (recent bank statement or screenshot showing name and account).
Supporting evidence for disputes
- Transaction references, dates and amounts for disputed items.
- Correspondence or support ticket numbers and screenshots showing the issue.
Common mistakes
Missing or incorrect bank details
Failing to supply correct banking details delays refunds. Always double‑check account and branch numbers before submitting a cancellation request.
Assuming app‑store cancellation handles Instapay directly
There is no detailed cancellation guidance on the South African site for App Store or Google Play subscriptions. Check the app store subscription settings in addition to contacting Instapay support.
Comparative recap
Quick comparison
| Plan | Typical fee | Period | Best for |
|---|---|---|---|
| Basic Merchant Account | From R299.00 | Monthly | Merchants needing regular access to payouts and full dashboard tools |
| Transaction Fees (Pay per use) | Varies by method (e.g., Card 2%, Instant EFT from 1.5%) | Per transaction | Low‑volume sellers or pay‑per‑transaction users who prefer no fixed monthly fee |
After cancelling
Next steps for your records
Keep email confirmations, ticket numbers and proof of submitted bank details until refunds complete. Monitor your bank account for the refund within the stated timeframes.
Contacting support
For cancellations, refunds or disputes, use Instapay’s official contact page: Instapay contact. Save any reference numbers provided.
Address
Headquarters (physical)
Glenfield Office Park, Oberon Avenue, Faerie Glen, Pretoria, Gauteng, 0081, South Africa
How to send written cancellation
If you prefer to send a termination letter, include your ID, account details, bank details for refunds, and a clear statement of intent to terminate. Retain proof of postage or delivery confirmation.