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Cancel MOBICRED
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mobicred service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mobicred: Easy Method
What is Mobicred
Overview
Mobicred is an online credit facility in South Africa that lets consumers buy goods and pay in instalments. It operates as a credit agreement rather than a subscription service.
How it works
You apply for a Mobicred account, receive a credit limit, and use that facility at participating merchants. Repayments and account management are handled via the Mobicred platform.
How to cancel Mobicred
Contacting Mobicred
- Contact Mobicred via their official channels and instruct them to close your account.
- Request a settlement amount for your outstanding balance as required under the National Credit Act.
Steps to complete cancellation
- Ask for your account closure and written confirmation of the settlement amount from Mobicred.
- Pay the settlement amount provided by Mobicred in full.
- Confirm processing and receipt of payment; request written confirmation that the account is closed.
- Keep proof of payment and Mobicred’s confirmation for your records.
What happens when you cancel
Access and account status
Once you request cancellation, Mobicred will calculate a settlement amount you must pay to close the account.
After Mobicred receives and processes the settlement payment, they should close your account and stop further debits.
Data and ongoing obligations
Mobicred may retain records of your account and transactions as required by law and their terms and conditions.
If you have outstanding disputes with merchants, those remain separate from the credit account and should be resolved with the merchant.
Will I get a refund?
Mobicred refund policy
Mobicred does not issue direct cash refunds to customers for purchases. Refunds from merchants must be paid to Mobicred.
When a merchant refund is received by Mobicred, it will be applied to your Mobicred account or credit limit.
Exceptions and consumer rights
- Consumer Protection Act rights apply to the goods or services bought from a merchant, not to the credit facility itself.
- If you were over-debited, raise the issue with Mobicred and keep proof of transactions; resolution may require coordination with the merchant and your bank.
Mobicred plans and pricing
Pricing availability
No public fixed pricing or plan tiers are published in Mobicred’s terms and conditions.
For specific fees, interest rates or charges, contact Mobicred directly as they are not listed in available public documentation.
How to get pricing details
Request the full schedule of fees and any applicable interest or service charges from Mobicred before applying or when closing your account.
| Plan | Price / Notes |
|---|---|
| Standard Mobicred facility | Contact for pricing (see terms) |
Your consumer rights in South Africa
National Credit Act
Under the National Credit Act, Mobicred must provide a settlement amount if you terminate the credit agreement.
After you pay the settlement amount, Mobicred is required to close your account as set out in their terms and conditions.
Consumer Protection Act and escalation
- The Consumer Protection Act governs the goods or services purchased from merchants, not the credit facility itself.
- If you are unhappy with complaint handling, you may escalate to the National Credit Regulator or National Credit Tribunal.
Customer experiences
Summary of feedback
Public reviews show a predominance of negative experiences related to customer service and account administration.
There are few significant positive reviews on public review platforms.
Common issues reported
- Poor or delayed customer service responses and difficulty updating banking details.
- Incorrect debit order dates causing bank penalties and inconsistent settlement amounts.
- Reports that payments were not always reflected positively with credit bureaus.
For public reviews, see the Mobicred page on Trustpilot.
Documentation checklist
Before requesting cancellation
- Government-issued ID (copy).
- Recent Mobicred statements showing outstanding balance.
- Bank statements showing payments or debit orders, if disputing debits.
When completing closure
- Written confirmation of settlement amount from Mobicred.
- Proof of settlement payment (transaction receipt or bank confirmation).
- Written confirmation from Mobicred that the account is closed.
Common mistakes
Not obtaining written confirmation
Failing to get written settlement figures and closure confirmation can leave you exposed to future disputes.
Always request and keep written proof of the settlement amount and final account closure.
Assuming merchant and credit issues are the same
Confusing merchant refunds and returns with credit account closure causes delays; merchants must handle product refunds, which Mobicred then applies to your account.
If debit orders are incorrect, raise the issue immediately with Mobicred and your bank to limit bank fees and escalation timeframes.
Comparative recap
Quick comparison
The table below compares core characteristics of Mobicred with a typical credit card product to help you recap differences relevant to cancellation and refunds.
How to use this comparison
Use these points to decide whether Mobicred’s credit facility fits your needs versus other credit options.
| Feature | Mobicred | Typical credit card |
|---|---|---|
| Type | Online credit facility for merchant purchases | Revolving credit instrument accepted widely |
| Refunds | Merchant refunds paid to Mobicred and credited to account | Merchant refunds typically credited to card account |
| Cancellation | Requires settlement amount and full payment to close | May require settlement of outstanding balance; procedures vary by issuer |
After cancelling
Confirm closure and keep records
After payment of the settlement amount, ensure you receive written confirmation that your account is closed.
Retain receipts, settlement confirmations and all correspondence for at least the period required by law.
Where to get more information
Review Mobicred’s terms and conditions for details on settlement and closure: Mobicred terms & conditions.
To read public customer feedback, see the Mobicred Trustpilot page: Mobicred on Trustpilot.
Address
Physical address
34 3rd Avenue, Randburg, South Africa.
Using the address
Send formal correspondence or dispute letters to the physical address for records and escalation purposes.