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Cancel MONEYLION
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Moneylion service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Moneylion: Easy Method
What is Moneylion
Overview
Moneylion is a mobile financial platform that offers banking features, cash advances, credit-building memberships, and robo-investing services.
The service is subscription-based for some features and provides short-term Instacash advances, managed investing, and a mobile checking-style account.
Who uses it
Users who want quick cash advances, credit-building tools, or automated investing commonly use Moneylion.
Membership tiers such as Credit Builder Plus add benefits like loan access, cashback, and credit-monitoring features.
How to cancel Moneylion
Cancel Credit Builder Plus (in-app)
- Open the MoneyLion mobile app.
- Go to Profile → Membership Benefits → Settings → Manage Membership.
- Note: cancellation is only allowed if any Credit Builder Plus loan has been paid in full.
- No cancellation fees apply when the loan condition is met.
- Reference: cancellation steps (source).
Full account deletion and store subscriptions
- For full account deletion, contact MoneyLion support via the app or the online support form.
- If you subscribed through the Apple App Store or Google Play, cancel the subscription through that store as well.
- Keep screenshots of your support request and any confirmation emails for your records.
- Reference: support & deletion notes (source).
What happens when you cancel
Access and feature changes
Cancelling a paid membership typically ends access to membership-only benefits at the end of the billing period.
Instacash advances or outstanding account obligations remain active until repaid according to their terms.
Account data and reactivation
Full account deletion requires contacting support; data retention and deletion timelines are handled by MoneyLion support.
Reactivating or re-subscribing may require creating a new membership or resolving outstanding balances first.
Will I get a refund?
General refund policy
MoneyLion does not publish a universal 14-day cooling-off refund right for all services.
Refund eligibility depends on plan type, timing, and how you purchased the subscription (direct or via app store).
Common exceptions and advances
- For six-month or annual plans, cancelling early may entitle you to a partial refund, often minus a non-refundable first month fee.
- Instacash advances are treated as short-term advances (not traditional loans); standard refund rules may not apply.
- If you used the App Store or Google Play, dispute or refund requests may need to go through those stores or your payment processor.
- Reference: refund and advance notes (source).
Moneylion plans and pricing
Pricing overview
Below is a summary of known plans and their published USD pricing from available sources.
Local ZAR pricing was not found in the provided sources; check your local app store for localized prices.
Plan table
| Plan | Price (USD) | Period (期間) | Features |
|---|---|---|---|
| Credit Builder Plus | $19.99 | Monthly | Credit-building membership, loan access, Instacash access, cashback rewards |
| Managed Investing Account | $1 (up to $5,000 balance) | Monthly | Robo-investing with auto rebalancing, tiered fee based on balance |
| RoarMoney Banking | $0 | Monthly | Mobile banking account with cashback, early pay, and no monthly fee |
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act
South African Consumer Protection Act provides a 5-day cooling-off right for unsolicited agreements in many cases.
This right does not automatically apply to all digital subscriptions; MoneyLion does not appear to publish a universal 14-day refund right in the sources provided.
Disputes, chargebacks and app-store refunds
- If you bought a subscription via Apple or Google, use their refund/dispute mechanisms for store purchases.
- You can also raise disputes with your bank or payment processor for unauthorised or incorrectly charged payments.
- Reference for local rights and practical guidance: consumer-rights summary (source).
Customer experiences
Positive feedback
Many users praise the fast, convenient Instacash advances and the app’s user-friendly interface.
Some users report the credit-building features helped them improve their credit scores.
Negative feedback
Common complaints include slow or unresponsive customer service and difficulty cancelling subscriptions in the app.
Other reported issues are unexpected fees, continued charges after attempted cancellation, and app glitches.
Reference (user reviews): Trustpilot reviews.
Documentation checklist
What to gather before contacting support
- Account email or username and phone number used with MoneyLion.
- Screenshots of the app settings page showing membership status and any cancellation attempts.
- Proof of payment: receipts, bank/credit card statements, or App Store/Google Play receipts.
Additional useful items
- Transaction IDs or advance/loan reference numbers.
- App version, device type, and dates/times of attempted cancellations or charges.
- Any support ticket numbers or confirmation emails from MoneyLion.
Common mistakes
Failing to cancel the correct place
Many users cancel in the app but forget to cancel the subscription in the Apple App Store or Google Play when they originally purchased there.
Always check where the recurring charge originates (MoneyLion direct vs. app store) before assuming cancellation is complete.
Not documenting attempts and outstanding balances
Users sometimes assume cancellation refunds or stop future charges without confirming outstanding advances are repaid.
Keep records of cancellation attempts and any support replies; these help if you need a chargeback or dispute.
Comparative recap
Quick comparison
The table below summarizes ease of cancellation, refund likelihood, and cost for the main plans mentioned in the sources.
Costs are presented in USD as found in the available information.
| Plan | Ease of cancellation | Refund likelihood | Cost (USD) | Period (期間) |
|---|---|---|---|---|
| Credit Builder Plus | Requires loan paid in full for in-app cancellation | Partial/limited; depends on timing and terms | $19.99 | Monthly |
| Managed Investing Account | Cancel via app/support; check investment withdrawal rules | Refunds unlikely for service months; check balance-based fees | $1 (up to $5,000) | Monthly |
| RoarMoney Banking | No monthly fee; closing account requires support | Not applicable for $0 plan; fees may apply for specific services | $0 | Monthly |
After cancelling
Immediate checks
- Confirm you receive a cancellation confirmation from MoneyLion support or the app.
- Monitor your bank or card statement for any unexpected charges for at least two billing cycles.
Further steps and helpful links
- If you need guidance on cancellation steps and policies, see: cancellation guide (source).
- For user-reported experiences and common issues, see: user reviews (source).
Address
Head office
MoneyLion, Inc., 30 West 21st Street, 9th Floor, New York, NY 10010‑6905, United States.
Contact note
Use the app’s support channels or the online support form to request cancellations or account deletion; mailing the corporate address may be slower for account-specific requests.