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Cancel PAYPAL
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Paypal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Paypal: Easy Method
What is PayPal
Quick overview
PayPal is a digital payments platform that lets individuals and businesses send, receive and manage money online.
It supports one‑time payments, recurring subscriptions and merchant invoicing across borders.
Key uses
Common uses include online shopping, receiving payments for goods or services, and managing prepaid subscriptions.
In South Africa PayPal operates through a local entity and integrates currency conversion and withdrawal options.
How to cancel PayPal
Cancel recurring payments via web
- Log into your PayPal account on the web.
- Click the Settings gear (top right) → Payments tab → Manage Automatic Payments (or Pre‑approved Payments).
- Select the merchant or subscription → click Cancel or Cancel Profile → confirm to stop future payments.
- Cancellation stops future payments and can be done up to the day before the next scheduled payment.
Cancel in the mobile app and other platforms
- In the PayPal mobile app: Settings → Automatic Payments → select the subscription → remove PayPal as payment method to stop billing.
- If the subscription was set up through the App Store (iOS) or Google Play, cancel through that store instead; PayPal won’t usually manage those platform subscriptions.
- For a step‑by‑step visual guide see this cancellation summary: How to cancel PayPal subscriptions.
What happens when you cancel
Access and billing
When you cancel an automatic payment agreement, future scheduled payments to that merchant stop immediately after confirmation.
Already completed payments and access to services already paid for are not automatically reversed by cancellation.
Account records and data
Your PayPal account activity, receipts and statements remain available in your account history unless you close the account.
Closing an account requires clearing any negative balances and resolving open disputes first.
Will I get a refund?
General refund policy
Refunds are controlled by the seller’s refund policy and PayPal’s dispute/claims process - PayPal doesn’t automatically refund on cancellation alone.
PayPal sellers can issue full or partial refunds from the Activity screen, typically within a set period after the original payment.
Timing, exceptions and fees
Refunds are returned to the original payment method. The original PayPal fee is usually not returned to the seller by PayPal.
For more on seller refunds and typical conditions see this summary: How refunds work with PayPal.
PayPal plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Receiving International Payment | 2.4% - 3.9% + USD 0.30 + 2.5% currency conversion + ~0.81% - 1.51% FNB withdrawal fee | Per transaction | Includes PayPal transaction fee, currency conversion and local withdrawal; VAT applies from 1 Jan 2024 |
| Domestic Sale (Seller) | 3.4% + R2.00 | Per transaction | For domestic South African sales; excludes currency conversion |
| International Sale (Seller) | 4.4% + fixed fee (varies by currency) | Per transaction | International sales fee; additional currency conversion may apply |
| PayPal Payments Pro (Business) | R299.00 + 2.9% + R2.00 | Monthly + per transaction | Includes access to Payments Pro gateway functionality |
VAT and fee notes
VAT at 15% is charged on PayPal’s fees in South Africa from 1 January 2024 onward.
Actual total cost per transaction can include fixed fees, currency conversion margins and local withdrawal charges.
Your consumer rights in South Africa
Cooling‑off and returns
Under South African law (ECTA) consumers generally have a seven‑day cooling‑off period for online goods or services purchased at a distance.
During this period consumers may cancel without reason; the seller may only charge direct return costs and must refund within 30 days.
PayPal’s role and limitations
PayPal provides dispute resolution and claims tools but does not override a seller’s stated refund policy or replace statutory consumer rights.
For a local summary of consumer rights see this guide: South African consumer rights (ECTA).
Customer experiences
Positive feedback
Users praise PayPal for ease of use, fast transactions and wide global reach for cross‑border invoicing and payments.
Small businesses and freelancers often cite PayPal as reliable and valuable for business growth.
Common complaints
Frequent negative points include slow or unhelpful customer support and problems with dispute resolution in cross‑border cases.
Users also report concerns about fees, exchange rates and occasional account problems or bugs.
See user reviews here: PayPal reviews (Capterra South Africa).
Documentation checklist
For cancelling subscriptions
- PayPal account email and last four digits of linked card/bank (if applicable).
- Merchant name, subscription ID and next billing date from your PayPal Activity.
- Screenshots of the subscription entry in the Activity or Automatic Payments page.
For requesting refunds or filing disputes
- Original transaction ID, payment date and amount.
- Correspondence with the merchant (emails, chat logs) and proof of delivery or service completion.
- Bank or card statements showing the charge, and any screenshots of errors or product defects.
Common mistakes
Assuming cancellation equals refund
Many users cancel a subscription expecting an automatic refund - cancellation stops future billing but does not guarantee refunds for past charges.
Always request a refund from the merchant or open a PayPal dispute if eligible.
Canceling in the wrong place
If a subscription was set up through the App Store or Google Play, cancelling in PayPal may not stop the store’s recurring billing.
Check where the subscription was created before cancelling to avoid continued charges.
Comparative recap
Quick comparison table
| Feature | PayPal (South Africa) | Notes |
|---|---|---|
| Cancellation ease | Online via Settings → Payments → Manage Automatic Payments | Also removable via mobile app; App Store/Google Play subscriptions handled by the store |
| Refund availability | Depends on seller policy and PayPal disputes | Refunds return to original payment method; fees are typically not refunded |
| Fees | Per‑transaction fees for domestic and international sales; VAT applied from 1 Jan 2024 | Currency conversion, fixed fees and local withdrawal fees can increase total cost |
| Support & disputes | Provided through PayPal’s resolution centre | Users report mixed experiences with responsiveness for complex cross‑border claims |
How to use the table
Use this recap to decide whether to cancel, request a refund or escalate a dispute based on fees and expected outcomes.
Keep documentation handy and follow the seller’s refund procedure as a first step.
After cancelling
Immediate next steps
Confirm the cancellation in your PayPal Activity and keep a screenshot or email confirmation for records.
Check that no further payments are scheduled and monitor your account for unexpected charges.
If you need help or a refund
- For step‑by‑step cancellation help see: Cancel PayPal billing.
- For refund guidance and typical seller refund behaviour see: Refunds and chargebacks.
- For understanding your consumer rights in South Africa see: Consumer rights (ECTA).
- To read user experiences and common issues consult: User reviews.
Address
Physical office (South Africa)
PayPal (Pty) Ltd
Newlands Crossing Building, 155 Campground Road, Newlands, 7700, South Africa
Notes about contacting PayPal
Most cancellations and disputes are handled online through your PayPal account; there is no separate postal cancellation process documented.
Keep account details and transaction records ready before contacting support or filing a dispute.