Cancellation Revolut: Easy Method

What is Revolut

Overview

Revolut is a digital financial platform that provides multi-currency accounts, card payments, currency exchange, international transfers and subscription tiers (Standard, Premium, Metal, etc.).

It operates as an e-money institution in many markets and is accessed primarily via a mobile app and online dashboard.

Services relevant to South Africa

In South Africa Revolut offers multi-currency accounts, FX, international transfers and card use abroad, but limited domestic banking features (no local salary payments or debit orders).

Funds are safeguarded through partner arrangements rather than local deposit insurance until a local licence is obtained.

How to cancel Revolut

Canceling subscriptions billed through the App Store or Google Play

• Open your Apple App Store or Google Play account settings where subscriptions are managed.
• Find the Revolut subscription and cancel there - canceling in the Revolut app or deleting the app does not stop store-billed renewals.
• Confirm cancellation in the store app; keep a screenshot or confirmation email for your records.

Canceling in the Revolut app (in-app subscriptions)

• Open the Revolut app and go to Subscriptions or Plans in the app menu.
• Select the active plan and follow the on-screen steps to cancel; cancellations typically take effect at the end of the current billing period.
• Keep the in-app confirmation or take a screenshot of the cancelled plan screen.

Canceling via Support or cancellation form

• If you cannot cancel in the app, contact Revolut Support through the in-app chat and request cancellation or ask for the provided cancellation form.
• Provide your account details, plan name and effective cancellation date; keep copies of conversation transcripts.
• Note: contacting support is an alternative but not required if you can cancel via the app or store.

What happens when you cancel

Access and features after cancellation

When you cancel a paid plan, you typically keep plan benefits until the end of the current billing period.

After the end of that period your account will downgrade to the Standard tier and lose plan-specific perks (insurances, higher FX limits, premium card designs, etc.).

Billing, renewals and timing

Cancellation generally prevents future renewals but does not usually prorate past fees; the active plan remains until the paid period expires.

If you cancel very close to renewal time, a renewal charge may still occur; Revolut commonly refunds fees charged due to timing issues (for example around renewal moments).

Data and account records

Your Revolut account data (transaction history, statements) remains accessible after downgrading, subject to Revolut's data retention policies.

If you need records, export statements and save receipts before you lose plan-specific features that might change statement formats.

Will I get a refund?

14-day cooling-off (withdrawal) right

For in-app mobile plans you have a 14-day right to withdraw without reason; if services were not fully performed you are typically entitled to a full refund.

If services were partially performed during the 14 days, a proportionate deduction may apply before refunding the remainder.

After the 14-day period

• Cancellation usually takes effect at the end of the billing cycle and refunds are not automatic after 14 days for used services.
• If a renewal fee was taken because of timing (for example cancelling within hours of renewal), Revolut commonly issues a refund for that renewal fee.
• Keep proof of cancellation time and renewal charges when requesting refunds from support.

Break-fees and user-reported exceptions

• User reports indicate possible break-fees for certain plans: a 2-month break-fee for Plus, Premium and Metal if cancelled between 14 days and 10 months.
• Ultra plans may incur a 1-month fee if cancelled between 14 days and 6 months; after those periods these fees are reported to stop applying.
• These break-fee reports come from user experiences; always check the plan terms in-app and confirm with support for your specific case.

Revolut plans and pricing

Current monthly pricing (approximate)

Price notes

Prices above are converted from EUR to ZAR and may fluctuate with exchange rates; use the app to see exact local charges at the time you subscribe.

If you are billed through the App Store or Google Play, the store may show a slightly different local charge due to platform pricing and taxes.

Your consumer rights in South Africa

Regulatory and protection status

Revolut operates as an e-money institution rather than a South African bank; funds are safeguarded with partner institutions and are not covered by South African deposit insurance (FSB) until a local licence is granted.

Understand that safeguarded funds are separate from a formal deposit insurance scheme.

Limits, fees and missing local features

• Standard users typically have a €1,000 (~R19,000) FX-free allowance per month; amounts above that may attract a 0.5% fee.
• ATM withdrawals are free up to a set monthly limit (examples: ~GBP 200 ≈ R4,500) after which fees apply.
• Domestic features such as salary payments and debit orders are limited or not supported until local licensing is in place.

Customer experiences

Positive feedback

• Users praise multi-currency accounts, competitive FX rates and easy international transfers.
• Many long-term users report smooth card use overseas and good travel-related functionality.

Common complaints

• Repeated reports of slow or automated customer support and frustrating dispute handling.
• Some users report unexpected break-fees, unclear trial terms and issues with account freezes or blocked payments.
• Business users have reported operational impacts from blocked accounts or missing inbound payments.

Documentation checklist

Essential documents for cancellation or refund requests

• Account ID (registered email/phone), last four digits of card and plan name.
• Proof of payment or subscription receipt (store or in-app receipt).
• Screenshot of cancelled subscription or store cancellation confirmation.

Extra supporting evidence

• Chat transcripts with support, timestamps of cancellation attempts and renewal charge screenshots.
• Identification documents and proof of address if the support request involves account verification.

Common mistakes

Deleting the app instead of cancelling

Deleting the Revolut app does not cancel subscriptions billed through the Apple App Store or Google Play.

Always cancel via the store subscription settings if the store is billing your plan.

Cancelling too close to renewal

Cancelling within hours of a renewal can still allow the charge to process; keep proof of the cancellation timestamp to support a refund request.

Also check whether your plan has break-fees or minimum-term conditions before cancelling.

Comparative recap

Quick comparison table

How to choose

Choose Standard if you want low-cost basic access and minimal monthly fees.

Upgrade to Premium or Metal for travel perks, higher limits and extra services - but check terms for possible break-fees before committing.

After cancelling

What to check immediately

• Confirm cancellation in the app or store and keep a screenshot or receipt of the confirmation.
• Check your next statement date to confirm no further charges are scheduled.

If you need further help

Use the Revolut in-app support chat to open a cancellation or refund ticket if charges occur after cancellation.

Keep all supporting documents handy (receipts, screenshots, chat transcripts) to speed up case resolution.

Address

Registered address

Revolut Ltd., 30 South Colonnade, London, United Kingdom, E14 5HX.

Correspondence tips

If you send postal correspondence, include your account details, a clear subject line (e.g., "Cancellation request - [your account ID]") and copies of supporting documents rather than originals.

For faster service, use the in-app support channel and retain screenshots of any postal or in-app confirmations.