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I hereby notify you of my decision to terminate the contract relating to the Rocketpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rocketpay: Easy Method
What is Rocketpay
Overview
Rocketpay is a payments and digital wallet service associated with Rocket Apps and RocketPay branding. It is known for simplifying online payments, subscription management and offering wallet-style features in certain markets.
Scope and regional notes
Official public information varies by country and is limited for South Africa. Some RocketPay materials and policies are available for other markets (for example, India and Nigeria) but are not directly transferable to South Africa.
How to cancel Rocketpay
Canceling subscriptions purchased in app stores
- If you bought a subscription through the App Store, Google Play or Huawei, cancel through that store’s subscription settings.
- Open your store account, find Subscriptions, and select cancel to stop future billing from the store.
Canceling website or account-based subscriptions
- If the subscription was created on a website or in an account profile, check account settings for a subscriptions or billing area.
- Look for a Cancel or Manage subscription option; follow on-screen steps to confirm cancellation.
What happens when you cancel
Access and service continuation
Cancellations commonly take effect at the end of the current paid term, meaning you typically retain access until the period you paid for expires.
Data and account implications
After cancellation your ability to use paid features usually ends when the billing period ends. Keep a copy of transaction records if you need them for refunds or disputes.
Will I get a refund?
General refund policy (market variations)
Refund policies differ by market. In some RocketPay regions purchases are described as non-refundable, while other channels (cards, store purchases) may allow case-by-case refunds.
Known exceptions and timelines from other markets
- Payments made via UPI (as noted in other market guidance) cannot be canceled once initiated.
- Card refunds in some regions are processed case-by-case and may take about 5 - 7 working days.
- Some markets report a 30-day refund/returns window, but that is not verified for South Africa.
Rocketpay plans and pricing
What pricing is known
There is no verified fixed pricing in South African rand (ZAR) for Rocketpay as of 2024/2025.
Clinician fee example
One verified item: a clinician earnings fee of 1.5% per session (used where Rocketpay is offered via a third-party payroll/pay-run service).
| Plan | Price | 期間 |
|---|---|---|
| Clinician earnings fee | 1.5% of earnings | per session |
| Standard consumer plans | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Relevant legislation
The Consumer Protection Act (CPA) is the main South African law that governs consumer rights for goods and services, including digital services where applicable.
Practical takeaways
- If a service is defective or misrepresented, CPA remedies may apply, but specifics depend on the product and contract terms.
- There is no RocketPay-specific South African guidance publicly available; seek local consumer advice if you believe your rights under the CPA are affected.
Customer experiences
Positive feedback
Aggregated user comments in some sources praise the app interface, ease of use and features in general terms.
Negative reports
Other aggregated reports describe serious issues such as transaction failures, OTP issues, delays and complaints alleging misconduct. These reports are not specific to South Africa.
Documentation checklist
Before you cancel
- Record your subscription ID, purchase date and payment method.
- Take screenshots of billing, receipts and account settings showing the subscription.
If you need to request a refund or dispute
- Keep proof of payment (bank or card statement) and any communication with support.
- Note transaction reference numbers and timestamps for easier tracking.
Common mistakes
Assuming policies are the same across countries
Many users assume RocketPay policies in one country apply in another. Policies vary by market and platform, so confirm the rules for South Africa specifically.
Relying solely on app-store cancellation or assuming instant refunds
Users sometimes cancel in the app but forget to check the store that charged them. Also, refunds (when available) can take several working days and are often handled by the payment processor or store, not the app alone.
Comparative recap
Quick comparison
| Provider | Cancellation method | Refund policy | Price | 期間 |
|---|---|---|---|---|
| Rocketpay (South Africa) | Not publicly documented - check account or support | No South Africa - specific refund policy found | Contact for pricing | Contact for pricing |
| RocketPay (India) | Cancel anytime; effects at end of paid term | Purchases often listed as non-refundable; card refunds case-by-case (≈5 - 7 working days); UPI not cancelable | Varies by product | Varies |
| App store subscriptions | Manage and cancel via App Store / Google Play / Huawei | Refunds handled by the store according to its policy | Set by app/store | Set by app/store |
After cancelling
Verify cancellation
Check your account and email for a cancellation confirmation. Keep the confirmation for your records in case billing continues.
If billing continues or you need help
- Contact your card issuer or payment provider to dispute unwanted charges if cancellation did not stop billing.
- Collect supporting documents (receipts, screenshots, timestamps) before contacting consumer protection or your bank.
Address
Registered address on file
BUILDING NUMBER 917, 1st FLOOR, 5th MAIN Rd, SECTOR 7, HSR LAYOUT, Bengaluru, Karnataka, India
Notes on contacting
This address is the registered address used for refunds, cancellations and legal correspondence in publicly available material; it is in India and not a South African office.