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Cancel SPRIGGY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Spriggy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Spriggy: Easy Method
What is Spriggy
Overview
Spriggy is a digital banking and pocket-money app designed for parents and children, coupled with a prepaid card to teach financial skills.
It is operated from Australia and offers parental controls, savings goals, job tracking and a prepaid Visa-style card for children.
Who uses it
Parents use Spriggy to manage allowances, set chores and monitor spending for children and teens.
Children use the app and card to learn money management with real-time notifications and spending controls.
How to cancel Spriggy
Cancel via the app (recommended)
- Log in using the Parent account.
- Go to Settings → Spriggy membership → Membership details → Cancel Spriggy.
- Follow the on-screen prompts and complete the cancellation flow.
- Watch for an in‑app confirmation that the membership has been cancelled.
If you cannot cancel in the app
- Use the in‑app chat or web chat to request cancellation from support.
- Send a written request if chat is unavailable; include your account details and membership request.
- Keep copies/screenshots of chat transcripts or the written request for your records.
What happens when you cancel
Access and service
After cancellation, parental access and child accounts remain visible but subscription features will end at the cancellation point defined by Spriggy.
Any app functionality tied to an active membership will stop according to Spriggy's cancellation processing.
Renewals and processing
If a renewal fee is taken while your cancellation is being processed, Spriggy will refund that renewal fee.
Processing time can vary; retain confirmation and evidence if you expect further charges or delays.
Will I get a refund?
General refund policy
Spriggy’s publicly available guidance does not state an explicit 14‑day statutory “cooling‑off” refund right for its subscription service.
That means an automatic 14‑day refund is not guaranteed unless Spriggy’s terms or local law provide it.
Exceptions and special cases
- If a renewal payment is deducted while your cancellation is being processed, Spriggy will refund that renewal fee.
- If the combined balance of the Parent Wallet and children’s Spriggy cards is USD/AUD $10 or less at cancellation, that amount may be retained as a cancellation fee.
- If the combined balance exceeds $10, the full balance is typically refunded on cancellation.
Spriggy plans and pricing
Plans summary
Spriggy publishes annual family plans billed in USD (Australia-based billing). Two common plans are listed below.
Prices below are from public sources and billed in USD by Spriggy; local currency conversion may vary.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Single-child family | $60/year | Annual | Up to 1 child; Parental controls, Prepaid Visa Card, Pocket Money, Savings & Jobs |
| Multi-child family (2 - 6 children) | $78/year | Annual | Up to 6 children; same features as single-child plan |
Your consumer rights in South Africa
Cooling-off and digital services
South African consumer protection law provides rights for certain cooling‑off periods, but these do not automatically guarantee a 14‑day refund for all digital subscriptions.
Digital subscription refund rights depend on the type of service and the terms provided by the supplier.
Disputes and escalation
- If funds are taken without service or after cancellation, you can dispute the charge with your payment provider or bank.
- Escalate unresolved complaints to relevant dispute resolution bodies or ombudsmen where appropriate; keep records of all communications.
Customer experiences
Positive feedback
Many users praise Spriggy for being easy to use, with helpful real‑time tracking and notifications that assist both parents and children.
These aspects are commonly highlighted in positive reviews.
Negative feedback
Recurring complaints include app reliability issues such as problems with top‑ups, login faults and intermittent bugs.
Several users report poor customer‑service experiences, difficulty reaching a human agent, chat‑only support delays and problems with cancellations or unwanted charges.
Documentation checklist
What to gather before you cancel
- Parent account email/username and last four digits of any linked card.
- Membership details: plan type, renewal date and recent invoices or receipts.
- Screenshots of the membership page showing status and any error messages.
What to keep after requesting cancellation
- In‑app confirmation of cancellation or a written reply from support.
- Chat transcripts, timestamps, transaction IDs and any refund notices.
- Bank or card statements showing refunded amounts if applicable.
Common mistakes
Using the wrong account
Attempting cancellation while logged into a child account will often fail. Always use the Parent account to cancel a family membership.
Double‑check which account you are using before starting the cancellation flow.
Not saving confirmation or checking balances
Failing to save cancellation confirmation can make disputes harder to resolve later.
Also check the combined balance of Parent Wallet and children’s cards; small balances (≤ $10) may be retained as a cancellation fee.
Comparative recap
Quick comparison
The table below summarizes key cancellation and refund points for easy reference.
How to read this table
Use the rows to quickly check Spriggy’s usual practice on cancellation, refunds and support.
| Feature | Spriggy (typical) |
|---|---|
| Primary cancellation method | In‑app cancellation via Parent account; chat or written request if app unavailable |
| Refund for renewal charged during processing | Refunded |
| Cancellation fee / balance retention | Balances ≤ USD/AUD $10 may be retained; > $10 typically refunded |
| Support channels | In‑app chat, web chat and written requests; some users report slow or chat‑only support |
After cancelling
What to monitor
Check your email and app for confirmation of cancellation and any refund notices.
Monitor your bank or card statement for expected refunds or unexpected charges.
Useful links and next steps
- For a step‑by‑step cancellation guide: Postclic - How to cancel Spriggy
- To read user reviews and common experiences: Trustpilot - Spriggy reviews
- For additional customer reports and community feedback: ProductReview - Spriggy
Address
Company headquarters
Spriggy is headquartered in Sydney, Australia. Use this address for formal or postal correspondence.
Postal address
Level 7, 249 Pitt Street, Sydney, NSW 2000, Australia.